20 stars for Enterprise Rent -A-Car Grover Beach branch professionality , courtesy , service are at the top thank you to the entire staff you guys rock!! Edward the manager Eric and Candice read more

I had a horrible experience renting from this location today. I had a reservation and was refused a car. I have had a valid temporary Canadian Drivers license, valid credit cards in my name, and a valid US passport. I am a us citizen and I have a current California Drivers license as well. Canada asked that I give it to them as I cannot have a second drivers license due to fraud concerns. So I only have a photo of my Cali license. I get that i cannot use a digital copy.... even though I have rented from this location multiple times. I was told that because my Canadian DL did not have a picture it was not Valid. Maybe not for enterprise, but for everyone else it is a Valid form of ID. Especially in conjunction with a passport. Oddly, if I had a temporary DL from California with no photo it would have not been an issue. Not sure why that matters. She said it was about proving I was who I claimed. I was also told I could use a Costco card with my picture, but when I went to produce it. The agent refused to look at it got angry, and told me she would not rent me a car today and I needed to leave. This is as she was waiting on possible approval from her manager. To be clear this felt more about her being on a power trip than anything else. I had not cursed at her, no yelled in any manner. I was trying to remain composed but felt she was giving me the runaround. I had witnessed her doing the same things to others who called in about their reservations. At 2:30 (they close at 5:30) she told some person on the phone that she would NOT rent her a car today. I could tell the customer asked to pick up the car when they opened at 8. She curtly told her again that she would NOT rent them a car at 8. They would have to wait until 9. Then told the customer to feel free to cancel her reservation. It's one thing to say I can't rent you a car because you cannot for valid reason. It absurd to just get on a power trip and tell people that you will NOT rent them a car they have reserved. And to be clear. They had plenty of cars as it was early afternoon, and I was the only one in the place. She could have rented cars had she wanted to. She just seemed to bothered. I will add she appeared to try to call a manager. But whether she gave her manager the complete story is unknown. I checked the enterprise website and it appears I did have the proper documents. Here is the policy pulled directly from enterprise website. In some US and Canadian locations, customers not holding a US/Canadian driver's license may be asked to provide additional, valid government-issued documentation. Examples of this may include a valid passport. Customers with a driver's license from Mexico may be required to present a valid voter registration card from Mexico. In addition, inbound and outbound travel documentation may be required. Temporary driver's licenses may be refused if the renting location is unable to otherwise verify the customer's identity or verify the authenticity of the temporary license. Additional government-issued identification may be required. I provided a US passport issued by the United States. I have heard the US passport does not carry as much weight as it used to, but I never expected it to be refused inside the US. read more

This business is horribly run! The line was extremely long, only one person working the register at about 10 minutes per customer. Multiple people did not have the cars that they reserved ahead of time, which everyone was upset about. They then wouldn't rent my car I reserved to me (they didn't even have the car type I had reserved) because there was a small tear in my liscense, which I have never had any problem with ever. Do not rent from here read more

They have no communication with the clients whatsoever. Be careful renting with them, they may leave you without a vehicle when you really need it the most, and no body help you to fix the problem no body, the worst experience doing business with them, thank god, that HERTZ was there to the rescue, very nice and helpful personal, just go there straight instead of wasting time in a worse less personal. One start just because I had to choose something otherwise No start. read more

Needed a rental car in the worst way. Our tow vehicle for our motorhome broke down. We wanted a suv and Nico got us one in like 4 hours. So happy he rescued our vacation. Top notch service and very caring to meet your needs. Would highly recommend this business. read more

Enterprise Rent-A-Car - Toyota RAV - Car Rental Near Me - Grover Beach, California

The ladies at this location are amazing and professional I enjoy every time they put me in exactly what I'm looking for and extremely reasonable and the cars are very clean and the office is very tidy thank you sincerely, Danielle read more

Thank you Nico for all your help with our rental. Truly helped having you available every time we called. Your kind and knowledgeable responses made our rental experience perfect! read more

Do Not Waste Your Time here!!! Go to SLO or Santa Maria!!! Staff should be more knowledgeable of process that deal with warranties and inventory. It took us two days to end up with no vehicle! In the end when we went to Santa Maria the reservation number he provided us was still wrong!!! What a big waste of time! SMDH! read more

We made a rental reservation in advance for a small SUV to take out of town for a wedding and to pick up family and luggage from flights. Our car is not large enough and had been having a few troubles. We were to pick up the rental at 8am to head immediately out of town and arrived about 15 minutes after, just to let them get started for the day, thinking it might be busy upon opening. When I walked in, they said "We're sorry, we tried calling you. We don't have a car available for you". Turns out they called us at 7:38 a.m. They said they called the day before, we be show no record. They had no way to help us, nothing to offer except to put us on a waiting list and call when a car shows up, but he said there were many people ahead of us. I insisted they contact the next nearest Enterprise and they said that location didn't have cars either. They admitted that this happens regularly because people extend their rentals. I highly suggest not renting from Grover Beach Enterprise if you need a car. They cannot help or find any solutions and you could be stranded. We immediately drove four hours (thankfully our car was OK) and rented in that city. Don't say you haven't been warned. *I've only ever made one or two Yelp reviews, but felt warranted because I just can't understand how a business can operate like this. read more

There is an employee there named Nico and he and his shuttle driver are absolutely fantastic!! I've never been so impressed with an Enterprise than I have because of this guy. He is over and above amazing!!! read more

I use this Enterprise every time I travel for my work. I LOVE that the Grover Beach Enterprise will come pick me up and take me to the office for me to pick-up the car. And then in reverse when I return - drop off car and then they take me to my house. This is a crucial service that I'm very grateful for!! However, it's often a pain, as they are ALWAYS short-staffed. In fact, it can be hard to get through to a live person on the phone. But again, I appreciate their efforts! read more

September 24, my friend had a reservation that changed MULTIPLE times while we were working our shift. She was nice about it and just grateful to have a car. I personally took her after we got off work and waited with her. Nico kept telling us the car they're cleaning up currently would go to her as soon as they were done. But yet, he would give the car to someone else and say something along the lines of "they booked their reservation like two weeks ago". This occurrence happened multiple times. When I became frustrated because closing time was approaching, he found it appropriate to exercise his manager position in a pompous way rudely tell me "do you need that repeated". I don't see how it would be out of the question to be frustrated with being told "the next car is yours" then some poor reason it's given to someone else. If the reservation could t be honored, he should've been up front so we could have made proper arrangements. Needless to say, she did get a car reservation for a short duration, she told Nico she would probably need to extend it due to her car repairs at the dealership are postponed and he gave her his personal number and invited her to message him if she needed the extension. Well she did and he never answers so I'm getting the feeling that his intentions were otherwise helpful or appropriate. Thankfully, an associate at the Paso Robles location fixed the problem. read more

I have had to rent a car, for work, for the last month. You can imagine how stressful that can be.. But this team has made it beyond easy. Every single time I have come in, about 8 times now, I have been treated with the utmost respect and incredible customer service. Even when busy, Cesar keeps a cool head and kind demeanor. Eric always remembers me and strikes up a conversation. I will not be renting a car from anywhere else. Both men are an asset to any company they chose to be a part of. Thank you both. read more

I have rented cars from this location several times in the past. All went well until my most recent rental. I reserved a Midsize vehicle for a road trip, accommodating four people and luggage. Upon arrival I was offered the choice of a Mazda 3 or mini Cooper. Due to time constraints I took the Mazda 3. It was totally unsuitable for adult backseat passengers as it had two cramped bucket seats in the rear as well as the two buckets in the front. My wife suffered with a stiff neck and shoulders from the cramped rear seat on a 5 hour drive. I regret that this location has such a limited inventory of vehicles. So, unfortunately I will not be renting from them again and I certainly do not recommend them to anyone requiring a particular vehicle for their use. read more

I had such an awesome experience with the whole rental. Melanie kicks a**! She is super helpful and knowledgeable. She's the only one I want to deal with. Way to kill it girl! read more

Picked up at resort, taken to office. Quick check out. Back at resort w car in under 1/2 hr. During trip had flat. Called enterprise road service. No issues there either. Later in week dropped car off and given ride back to resort. Total great experience. That's why I go to Enterprise. Recommended. read more

Just returned my rental car to Enterprise Grover Beach and I am really sad. I had the car of my dreams for 10 days while my wife's car was in the body shop. It was a 2019 Dodge Challenger with a 5.7 Hemi it was white and spotless. My wife wanted a car the same as what she drives, 2018 Mazda CX-5, the girls at Enterprise said they would get me a small SUV but why? When I can have a hot rod. The look on my wife's face was priceless when I rumbled into the driveway, her words "it's my car in the shop, I get to drive it" not. The experience at Enterprise Grover Beach and especially Dayle was awesome and I would not hesitate to rent from them again P.S. 10 days + Hot Rod + no tickets + great customer service = Great Experience read more

My wife's car is having some body work done and we were in need of a rental car while the work is performed. When we had a date for the car to be dropped off, we went to enterprise to ensure we'd have a car. We were told that there will absolutely be a vehicle reserved and ready that morning for us. However, fast forward to when we dropped the car off. I dropped my wife's car at the shop, walked down to enterprise to find out there was no vehicle for us. They drove me home and I called back around 1030 to find out they had a vehicle dropped off. I was then picked up from home and signed paperwork at enterprise. I am someone who believes a promise should be followed through on or compensated for the miscommunication. Nothing was done to try and resolve or make up for the mistake made (which is poor customer service in my mind). While the rental car was nice and clean, I believe customer service and following through is what keeps customers coming back for more. read more

ZERO stars. To quote Jerry Seinfeld - the only operative part of taking a reservation is KEEPING a reservation. When I went to get it they were out of cars, excuse me, I have a confirmed reservation. Not having a car is complete disregard for the point of bothering to make a reservation. Enterprise has lost my business I recommend you go elsewhere as well. read more

I am upset with the careless quality of the car. Filthy dirty car. Rude customer service...and she is the manager to boot! The young man also rude. I had a prior rude experience last time. My car was hit and California Casualty Insurance referred me to this ridiculousness! So the guy goes to wash car...I wait again and he comes back with car all wet! Really? I guess he is use to driving a piece of crap car....I'm not! This place sux!!! read more

Very pleasant experience at the Grover Beach Enterprise. Helped by a gentleman named Cash, who was efficient, competent and upbeat. Those are the traits that will bring me back for repeat business in the future. read more

Needed a car for a last-minute trip to the Bay Area. Short version: Everything was adequate and I would probably rent from here again. Admittedly Nitpicky version: I went in around 8:30am and was met by who I believe was the manager assistant, who was the only person behind the desk at the time. He was polite, well put together and had my reservation on file. He said the car would be brought around by the attendant. My only (nitpicky) criticism is a little too much informality in demeanor and speech. He used "freakin'" a couple of times and carried himself a little casually for a manager-assistant representative. He also excused himself for a smoke break while missing two phone calls (whether they were to an individual's personal phone or to the front, I'm not sure). I won't begrudge him a break nor a casual demeanor that early in the morning, just stating it "for the record" and it kind of threw me off for a customer service rep. I was met by Vance, who helped me walk around the car and check the minor damages that existed before I took possession of the car. My biggest criticism with this interaction is two-fold. Firstly, the car was rather gross inside and out. The interior was clearly well used, with black staining and cigarette burns in the seats, a mystery stain on the passenger floor carpet and a sticky steering wheel that encouraged me to wash my hands before touching anything else after driving. I took photos just in case I needed to defend the fact that I did not do all this (it didn't end up being an issue upon return). The gas was at 1/4 tank, I returned it with nearly full and they credited me 1/2 tank on a future rental. Secondly, Vance was a little too hard-sell on the optional insurance that I know is a big money-maker for rental firms. I totally understand the company desire to earn sales, and I do not fault him for pushing the service. I mentioned that, per my research, my credit card company will cover all accidental damage associated with the rental. He told me that they (Enterprise) could not accept that as credit card companies "take too long" to complete a claim and the car would not be covered. Upon reflection, I believe that would be between Enterprise and my credit card company, and would, in fact, be covered after an investigation into the claim (per my credit card agreement information). He also said that the car is "not covered by anything" and asked if I had car insurance. I was a little put off, as a customer service rep I would never presume to "insult" the customer by thinking they'd willingly drive someone else's car without car insurance...maybe that's just me. As I'm contributing to their salaries, I'd hope to be treated as a valued part of their business. In conclusion, I'm not particularly put off completely from renting here, and my criticisms may be a little too minor as, overall, the car got me there and back again without issue, had A/C, a good radio and great gas mileage. The insurance hard-sell, coupled with the gross state of the still relatively new car, are what knock it down a couple stars for me. The price was fair and comparable to other firms in the area, so no criticism there. Just an okay experience. read more

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Needed to rent a car for a couple of days and my insurance company referred me to this location. From the moment I walked in the door to when I returned the car, everyone I encountered here was amazing. Super friendly, but not in a phony, going through the motions way. Didn't catch anyone's name, but kudos to whoever is doing the hiring at this location. read more

I have to admit this review is way overdue (sorry, guys). My family went on vacation to Oceano Dunes and our truck's transmission went out on us -- we were stranded. We got a lift to Enterprise and although there were no available vehicles at that exact moment, Mark and Delko did everything they could to get us in a vehicle as soon as possible. We were in a brand new, clean truck by that afternoon. The guys even worked with us on the return time since we were also coordinating with a local mechanic to get our truck returned to us. They went above and beyond. I feel like a jerk for not writing this sooner. Mark and Delko were really understanding about our situation and exemplified customer service. Side note: This office was not aware of discounts extended to Navy Federal Credit Union members. We brought it to their attention and they were happy to oblige. read more

I can't remember the gentlemen's name who helped me today but I called earlier this morning bc an associate of ours was stranded in Arroyo Grande, lives here in Fresno and his truck was stuck at a shop a week out from being fixed. Several of my managers told me to call Enterprise. I fussed online trying to reserve it and ended up just calling them directly. He was incredibly sympathetic, and wanted to help in any way. Waived a fee and let me take care of everything over the phone. It blew me away how kind he was bc this isn't the first time I've been in this situation and I remember the hoops I've had to jump through. Thank you guys for helping! I know who to use from now on. read more

Use this location a few times a year. I seem to get better pricing from them when I reserve them online. Cars are always clean & ready for pick up when scheduled. read more

Enterprise Rent-A-Car - Sign - Car Rental Near Me - Grover Beach, California

We had a fantastic service from this Enterprise car rental in Grover Beach. Both Sam and Jaz were awesome. Both were very professional, caring, kind and hardworking. If we ever come back this area, we will definitely come this site because of them. read more

Great service and easy communication. I highly recommend using their vehicles. 5 star employees.

Very poor service. Made an online reservation. Then called the Grover city site to be sure of pick up time...they were to pick me up at noon. They never showed. Called them and they said they did not have my pick up address or phone number but would send the "next available" person....that did me no good, I had a doctor's appointment at a set time and no car. Lousy service. read more

Top notch! The best Rental Car service I have been treated. They gave me a Nissan Altima car that I questioned because I wanted a 6 cyc., instead they chose a 4 cyc. They told me would outperform most of the cars on the road and they were right. I drove the car 2800 plus miles through Washington and Oregon; I drove the car an average of 73 mph on the hwy and my gas mileage was 37.2 mpg. The car gave us plenty of room for our golf clubs and luggage. If you need to rent a car this is the best place on the Central Coast. read more

I called about a rental for this weekend for my wife and I. They told me they where busy and will call me back, well a week passes and no phone call. I've called and even showed up to find out what was going on. I cannot believe that someone would tell you that they will call back and never calls. Then I spoke to someone at the corporate office and to be told "Sorry I cannot help you" this is very disappointing. I honestly feel that this location didn't bother looking for the vehicle I wanted, they just tried to make it seem like they did. Sorry isn't an answer they should have given me, they should of admitted that they screwed up. I would have been happy with that answer. read more

Excellent customer service and rental vehicle. Staff is very friendly and helpful. Great communication with customers and responds quickly to your needs. Nissan Armada was clean, smooth on the road and comfortable for a family of 8. Checking in and out is a breeze. The office and parking lot is clean. It's best rental experience in this location and I will continue to go there for my car rental needs. read more

I own a Motorhome, when we travel we have found Enterprise very convienent. Its much more affordable to rent than own a car to tow thats only used 6-8 times a year for 4 or 5 days at a time. Enterprise picks us up and we drop off when leaving town, Employees and staff are friendly, cars are great. read more

My car was vandalized and Geico set me up with a rental at Enterprise in GB. All went fine with the car which I had for a week. I was told by Geico I would not be charged and that the rental was completely covered. When I turned the car in Enterprise told me that they would speak with Geico and let me know what would be charged (gas) and I said ok. I incurred a $280 collective charges to my card. I have called twice for an explanation and each time they tell me they will look into it and call me right back. They claim to be waiting to hear from Geico. My point here is I want to know the breakdown of charges which I know are in their system. They should have called me the first time like they said they were and they should have called me back yesterday like they said they would. Follow through. I will be making a trip there this morning!!!! read more

I guess because we are such a small town and they are the only game in town, we should just be happy with what they offer? I think not. I went in to try to find a car to drive to the Santa Barbara Airport so that I would not have to leave my car there for a week. The young woman I spoke to was just barely interested in what I had to ask. She did inform me that the fee for the car for one day was $49 and the drop off fee because I was only getting it for one day would be $40. The return trip would amount to the same. $178 and I suppose the gas would be in addition to that. I rented a car for my trip in Denver at Dollar Car Rental and it was about $128 for the entire week. No mileage charges or drop off fees. Needless to say I drove my car to the airport. read more

I've always gotten great service from them. Their selection is probably not as good as a metro area, but always seem to get a good upgrade. Very nice and informative on the phone. read more

Basically you want 4 things from a car rental place....good customer service, on time reservation, clean and safe car, fueled ready to go. Got 2 out of 4. Made reservation 2 weeks in advance. Car available on time. Got good customer service from staff on pick up and return. Car not fueled...only quarter tank. Told me they would fuel if I wanted but would have to wait.....why not fueled before I arrived. I had to request car windows be wiped down from all the beach morning air condensation....not safe to drive that way. They made no attempt to provide that for me. This location has very limited parking for their cars and your own parking to drop someone off or check in. Their car wash guy bitched at me for parking next to the curb in the street in front of their parked cars in their lot...allows for 4 cars....He was very rude. I had no other safe choice of any where to park but in the street along the curb blocking their very small parking lot. Please don't respond with wanting details about review to email back excuses....very simple....just train your car wash guy to fuel up before pick up, have him wipe down windows when condensation present before drive off, and ask to move out of way...not be rude. Better off fire and replace him. So, if you rent car on Friday for weekend you must come back Monday am....no provided key drop off on Sunday. read more

The service was quick and efficient. The car was clean and worked well. The woman working, however, spoke so fast it was hard to keep up with her. She offered to help me get into a better car, called to tell me there was a car available, I returned the call 2 hours later, she'd left for the day and her teammate told me to call M at the SLO Broad store. M told me he knew nothing about it and the next morning when I went in to ask, she called the SLO store noting there had been an arrangement, and basically M told her on the phone he had pulled the car out from under her for another corporate client. I was left with this unpleasant and uncomfortable realization that her colleague not only put the screws to her but also to me standing there while she was dumped on the phone. At the worst it goes to competition for commissions or something that left me standing there feeling bad, when I'd called just over 2 hours after the verbal offer to accept and came in the next morning, and I was the client! read more

I've been renting cars from the Grover Beach location for the past (17) years, and still receiving great service. The Manager Mark's demeanor is just professional and friendly. Delko just emulates Mark with also great service and professionalism. The last rental I had was with Will, and he was just great in all that he did to make my rental more than just enjoyable. I would refer the Grover Beach office for rentals to all of my friends and associates. The corporate office must send all of the above mentioned employees plaques to hang on the wall in the office stating "JOB WELL DONE", and some sort of letter in their employee file. Thank you for placing great guys in the Grover Beach office. Thank you so much Mark, Delko, and Will. Benjamin Salloum 341 Beta Ct. Arroyo Grande, Ca 93420 Cell 805-451-4528 read more

My most recent experience at Enterprise in Grover Beach was awesome. They were fast and efficient. The pricing was better than any of the other companies on the Central Coast and the guys there are great. Mike is the manager and he's a pleasure to work with. Remember to have a major credit card when renting from any rental agency. If you don't they will take a debit card but the deposit is $250.00 - $350.00 and they will need a utility bill or current bank statement proving a local address. Thanks again Mike! read more