I chose the location where I dropped my car off, but I picked up at a different Enterprise location…read moreand my comments apply to both shops & the company as a whole. My car was in for 3 weeks of body repair, during which I had two rental cars and a brief loaner from my dealership. Of the bunch, Enterprise was by far the best to deal with, and they'll be my first choice from now on, any & every time I rent. I feel their pricing and fees were overall the most fair of anyone I dealt with, and the staff at both locations were very professional and courteous at all times. The closest thing I could cite to a negative was a minor wheel balance issue on the car at highway speed, but I have no way of knowing if the previous drivers of the car had ever reported that to Enterprise. I did inform Enterprise by phone about this and they were perfectly willing to exchange the car outright for me with no further questions asked, but ultimately I decided that I didn't have the time & could live with it for the week seeing as otherwise the car was in excellent repair for its mileage. (At turn in I also found out that the car is very near the end of its time in the rental fleet, and at the rate I was charged I can accept that.) Overall, I'm quite pleased with the rental experience & wish I had gone to Enterprise in the first place, and if I ever need a rental again I'll go right back to them.

I chose this location because of its close proximity. My car needed some repairs today so I booked…read morea Camry for today's outing. When I arrived to their office, nine sharp, there were people already waiting in the office. Unfortunately there was only one staff member and four or five people in front of me. I've rented from this place for years and I've never had a problem until today. The one staff took his sweet time with each customer before me. I think he was just trying to sell them on a couple of add-ons. Whatever he was doing, it was a super slow process. Finally around 9:30-9:35'ish, a second staff finally shows up, but she also took her sweet time talking with one of the car preps before coming up to me to sign me in. She gave me a cheap smile and we were shown the car. By that time, I was livid and told her to skip the walkaround and give me the damn key and sign the digital waivers. In either way, I never made it to my destination because it started raining halfway there and I was already exhausted and frustrated from driving. Even with the rain, we could've shaved off a good twenty-thirty minutes from the trip had they got me on the road in time. So if you're reading this, thanks for nothing! This was one of my personal days that I had to waste and figured I could spent it at some Ren faire all the way down in CT. Such a waste!

The manager who may be the owner is difficult every single time I have used him. He will…read morearbitrarily apply fines and essentially say "talk to customer service". Beyond that his baseline tone and attitude is adversarial immediately and consistently. Horrible franchise.

I rented (out-of-pocket) from this location for over a year. I worked with Nicole…read more I was extremely uncomfortable with Nicole's conduct as my rental agent. One example: I called someone else within the company to ask a question, and the next morning Nicole called me at home and yelled at me for speaking with anyone but her. I was severely chastised for about 20 minutes. I could hear that she was afraid that others in the company might see her as "uninformed", and I could also tell based on a previous conversation that she was taking her anger at someone else, out onto me. I did not appreciate being called while having my morning coffee in peace, and being dumped on like that. At the end of my long relationship here, (about $15,000 later), at the 11th hour, Nicole extended my rental without my permission, authorized funds in my bank account I didn't approve, and was avoiding my phone calls. This was done to cause me harm, stress and worry. I had finally been able to buy a car. Nicole did NOT like this. I suggest Avis find another representative to work at this office. I do not see things ending well with this one.

A++ Best in the Business rented a car a few years ago so I went back today same great service…read morebelieve he said his name was Cam set me up with a brand new car like last time thanks again!

Let me start by saying the customer service here was pretty good! On time and the drop off was…read moreeasy. The car is the big issue here as it was filthy and smelled! The car should of never been rented to anyone. This rating is solely on the fact of the car being awful.

Not sure why there were no other reviews for this location. Rented a car here for a short weekend…read moretrip and am glad I did! There was only one person working, but they had a clear sign, directing me to go out back where they were getting the other cars ready for other rentals. I let him know I was there and he came right back out to the front to help me. My car was ready and clean. He was very friendly, professional, and thorough, and their return process was very easy. I would highly recommend renting a car from here!

Terrible. Rented a car here long ago and threatened to charge me extra because of gas even though I…read morefilled up the tank. No English either, good luck

I feel bad about updating so late. I was reached out to…read moreboth the regional manager and the Enterprise location general manager, Joe Both were very apologetic and Joe was very surprised to hear all of this happened and he said he was not informed of any of it Joe offered me three days free rental. Joe greeted us with a smile when we took a road trip last week to Ohio. Car ran nice was clean and overall no issues at all. I'd say a good recovery.

I've rented from this location more than a dozen times. The staff is friendly, professional and…read moreconscientious. They are quick to reach out when they anticipate problems with your reservation and do the best they can to make things right when there are problems. I especially want to recognize Art. He helped me resolve a problem with damage to my rental vehicle instead of blindly filing an insurance claim and leaving me to deal with it.