Friendly servers from cashier to waiters. Food was typical Shake Shack food which I enjoy. The…read moreonion rings that my brother shared with me were crispy on the outside but tender inside -- yum! At the end of the meal, server came to ask if we needed boxes for leftovers and refilled my soda. I didn't know they give free refills.

Beautiful spaces. Had a restful stay and breakfast was fresh and delicious. Recommend!read more

Wonderful stay, really a visit, to this 2 bedroom B&B. The place is charmingly decorated and…read moremeticulously maintained. In suite bathroom and shower just what we needed after a long walk. We were walking in the area and its location 8 feet from the Rail Trail and within walking distance of Coopers Corner, Florence ( a village of Northampton) was ideal. Our hosts were available but not intrusive. We sat out on provided chairs on the lawn and enjoyed a beautiful day post hike. Breakfast was bountiful, fresh fruit and the bakery goods wonderful. Highly recommend.

Heartbroken because we were refused the option to stay at this lovely-looking B&B. My husband is…read morevisiting Northampton to get to know the area for possible relocation, and we thought a local B&B would be a great way to get to know the people of the area. Sadly the owner would not allow us to book a room because we already had a relationship with a realtor and were not ready to switch to him as our realtor. He was polite in his refusal, but I am still disappointed.

Pro - location. Northampton is a great little town…read more Also, the front desk staff is extremely friendly and is doing their best to go above and beyond. But, I had to knock off a star because the Wifi in the rooms doesn't work. This is a massive disappointment for what is supposed to be a modern hotel. As is the case with technical things, I assumed it was a me problem. The friendly front desk staff explained that the public WiFi works fine but the guest Wifi is problematic. This means that after driving for 2 hours and arriving hangry and with hours worth of work to do, I have to sit in the lobby to get anything done. It is challenging to focus because there are other groups here talking. I am loyal to the Marriott brand and have the gold lifetime elite to prove it, but I don't think I will stay in this hotel again. After a day of work, I want to be able to settle in my room, order some food, take my bra off, and do the work I need to do to get ready for the next day. So I must say, this is a huge disappointment.

Very clean and well organized, disability friendly hotel. Decent parking and friendly people…read more Breakfast was ok with very good coffee and a number of options hot and cold. They have wine and beer for sale. Neither selection is great but duckhorn reds are a strong option. No IPAs for beer and that's disappointing. Wifi was also disappointing and the TV was very strange, rebooting several times before we could watch anything. Hot water seemed limited when we were there but perhaps they were booked up and we were all using it at once? We enjoyed our stay and will return.

My mom and I have loved coming here during my 4 years at Umass Amherst. It was recommended by my…read moreaunt as her son had also been a graduate. What more can you ask for than a clean, comfortable beds to relax and enjoy the rural landscape. Water is hot with great pressure. Breakfast is top notch as everything is made fresh to order by Marie (the owner) and her friendly staff. They make anything from eggs any style, pancakes and French toast out of their homemade bread. Sausages are made at a local store along with their thick slices of bacon. Sheets and linen are freshly washed and smell divine. Overall, cannot rave about this place enough. I am sad to admit my visits will be coming to an end so I highly endorse others to take our place!

Our whole family booked this B&B for a family wedding nearby, and it was incredible! Dan (who is…read morehilarious and makes an amazing breakfast; the homemade bread/toast is to die for) and his Mother, Marie (who graciously welcomed us, and make the most amazing jam) , run the place. The chickens help with fresh eggs, and ambiance of course. Rooms are all different, so we all enjoyed peeking into each other's abodes. We would go there again in a heartbeat.

Great stay when we bring and pick up our son @ UMass. Spacious and clean and wonderful amenities…read morefrom the pool & workout room to the bar and cafe on lobby floor! Every morning of our stay Shanon at the desk was pleasant and professional. Such a bright and welcoming person made coming back to the hotel a positive experience! Don't miss out when staying in Amherst book quickly this hotel is just a drive away to major shopping and cute eateries!

A comfortable and conveniently located MC. About a mile from Amherst town center and a couple…read moremiles from the UMass campus, it was perfect for overnighting here after moving in our daughter for her final year. Plenty of nearby restaurants and shopping (especially Target, Trader Joe's, Stop & Shop, Home Depot, Staples .... you get the picture, all the odds and ends needed to kit out your kid's dorm or apartment). The hotel itself is clean and airy, with a spacious lobby and sitting areas. The room is comfortable and adequately appointed with a relatively roomy bathroom. No more mini bottles of shampoo, however - just large containers of shampoo, conditioner, and body wash mounted on the tub/shower wall. The hotel has a bistro so you can hibernate if you wish and order breakfast and dinner, though there are plenty of dining options nearby. Staff was pleasant and competent.

Very nice stay. Although the hotel is situated in a busy retail area (which actually makes it…read moreconvenient for the number of convenient eateries and stores within walking distance), the rooms are very quiet and street noise is not apparent. Rooms are large and comfortable and easily accessible. The property is 7 years old but it's well-maintained and looks new. Indoor pool and a well-kitted fitness room available. The complimentary breakfast provided both hot entrees and continental offerings. Staff was very pleasant and friendly. And their rooftop solar panels provide nearly half of its electricity needs! Help save the planet while cooling your heels!

We stayed here with two dogs for 5 nights and could not have been more pleased. Clean, comfortable…read moreaccommodations and a cheerful helpful staff.

Hotel was fine. A little change of pace from the chains. Cobb salad hit the spot late night. I'd…read moresay it was a pleasant stay but may keep looking around at Northampton hotels.

I would not stay here again unless management does a complete overhaul of how the hotel is run…read more It is woefully understaffed and maintenance is a joke. If they took care of the INSIDE of the hotel as well as the outside landscaping, that would be a plus. I stayed for 6 nights in one of the Gothic Suites. On day 2 the A/C for the bedroom area died. I had to call several times to get maintenance and they couldn't get it to work again but did they come back and tell me that? no, I had to call front desk again and maintenance had already left. I had to REQUEST fans as no one offered it to me. I did have the option of packing everything up and moving to the main hotel but that was not an option I wanted. The safe didn't work on arrival - DOA - they came and changed the batteries. Couldn't get the iron to work. Room service? one time my used tray that housekeeping took out sat in the outside hallway for 2 days straight - way to attract vermin! Went to the Restaurant for breakfast on morning of Day 2 and there was NO ONE at host station nor bar nor front desk - I finally found the one person serving as hostess/order taker/waitress coming out of the kitchen area with food and she indicated she was the only one there that morning. Again, woefully understaffed. One manager did call me on Saturday morning to apologize for the A/C issue but did anyone ever come back to my suite to fix it before I left Tuesday morning? Nope. I don't know who is running this hotel but they are doing a very poor job. Live by my credo: It is not what you EXPECT that counts but rather what you INSPECT!

I "slept" in a room next to a few people partying. That wouldn't have been so bad except they…read morewould come out to the hallway outside of my room and start yelling at each other. The male staff member was EXTREMELY rude. Not a do over. I didn't feel Safe there. It was worn down. The shower had NO grab bar. That might be it. It was an unpleasant stay.

We really enjoyed our stay here. The hotel is definitely older, but everything was very clean…read more Also, the front desk staff were SO NICE! They were really helpful and made great food recommendations. It was also a great locations. Tons of places to eat and there was a Target right down the street. Great spot. My only complaint was that the pillows were pretty flat (we went and bought new ones) and the towels were probably pretty old. Definitely weren't a deal breaker for us though. The price was super reasonable and we enjoyed our stay!

10 or more years ago I got a Groupon for a "flight lesson" at the airport. The way I remember it,…read moreyou were given a lesson on a flight simulator and then went up in a plane, depending on how you did in the simulator, determined how much control you were given in the plane. I called to make a reservation and the Groupon had expired several weeks in the past. I'm still disappointed. Drove by the airport tonight and watched a plane take off. Wish that could have been me.

A Nasty Place I…read moredecided to learn to fly and signed up for lessons there. They set me up with Mike K, one of their instructors. He is a sarcastic guy from Germany, and while I thought his cutting remarks may help me become a safer pilot, the fun ended one day when Mike told me to perform a maneuver he never explained - to reduce both speed and altitude. When I fumbled, he took over the controls and threw the plane into a violent dive, then just as violently pulled it up. "If you stare at instruments, that's how you'll end up flying" he said, but I could not respond because my lunch was in my throat. I could not fly and continued to feel sick for the rest of the day and the next morning. Mike was casually apologetic and wanted to schedule the next lesson, but I wrote back that I would never get in a plane with him again. I felt he physically roughed me up, only not with his hands but using an airplane. The manager of the airport, whom I cc-ed, ignored the event, and when I called him brushed me off. I went to the FAA safety office, and after their inspector got involved, I got a note of apology from the airport owner's clerk and a promise of a refund for that last 'lesson' - that dragged on for over a month. This airport has "the home of friendly flying" painted on the office wall, but that's a lie.