This is for the airport location. 100% go with Alamo at…read morethis location! Maurice ,the manager and Devon, stepped up to help me! Definitely never consider hertz or thrifty at this airport location. Alamo and its affiliates, at this particular location, hands downs are the VERY BEST! You can tell when a business has a good manager, and this location does!

Renting a car at Jackson, Mississippi airport. My flight from DFW lands at 12:13 am but the branch…read morecloses at 12:30 am. I tried calling the branch multiple times but no one picked up.

Budget Rental on hwy 80 customer service is awfulread more

Very poorly run operation!! Do not rent from here unless you have plenty of time to wait for a car…read morethat is not here! I can't stress enough...DO NOT RENT FROM THIS LOCATION!!!

I really liked this car wash because of its special feature: You can hand wash your car with a soft…read morebrush before the actual drive-thru car wash. You dip the brush into this smooth blue liquid in a big container. Whatever's in the liquid takes the dirt right off the windows and bumper with ease. You see, I drove from Atlanta to Jackson, catching so many bugs that my front window and bumper looked a mess. All I had to do was dip the brush in the liquid, and with one wipe and two wipes for good measure, the bugs came right off. I even cleaned my back window. Once inside the drive-thru, the grime and dirt melted right off to the ground. I added the extra blower to dry my car, which was a treat because I didnt have the streaks on my window or tried round dots on my windows. What was super shocking is that I received all of that for the low price of twenty dollars.

Friendly and quick. I had to get that nasty salt stuff off my truck from coming down from the…read moreNorth. Once through on the full package wash and my truck looked great. No touch up was required! If you are local they offered a good package to wash routinely.

So I had rented a car from National at the airport for work related travel and it had a low tire…read morepressure. Tried once to fill it but machine wasn't working. Called National roadside and they gave me an address that turned out to be this Enterprise place. They helped me get air in the tires and had me out of the place in a few minutes even though the car wasn't there's (even tho National is a sister company). But very friendly service even for such a minor thing as low tire pressure.

Absolutely the worst experience ever. Made an online reservation for a car at 8am on Friday to pick…read moreup. I get dropped off to pick up the car to head to Texas. I had to be in Houston by 5pm. When we got to Enterprise there was a line of people standing at the locked door. The girl working that day was 15 mins late. Then I was listening to all the people in front of me trying to get a car nobody walked out in a car. One man was trying to swap out an Enterprise car from Shreveport that had 3 bald tires.. one tire was going flat every hour. Worker told him to go get it plugged at Mavis. The man tried to explain to her the tires were so bald that no plug would work. She didn't seem to grasp how dangerous that is . Needless to say he left without a different car . Then she gets to me , by this time it was 8:45am.. I show her my online confirmation number and my credit card & DL. Then she looks at me and says " oh you used the website to book a reservation , sorry but that's not accurate so we don't have a car for you. But, you can sit in here and wait eventually today someone will drop a car off." I said " it's pretty crappy to let people book online get a confirmation number & time for car pick up to be told sorry!" Needless to say , I was my first time EVER renting a car ( well thinking it was rented) , I couldn't wait for a maybe car to get returned. So I called my son to drive all the way back from Brandon to pick me up and take me 30 mins away to get my car. I did not get on the way to Texas until 10am... I cannot believe the largest name car rental company practices such terrible customer service .. being late when people need their cars when told 8am . If all stores are as bad as the Clinton store, I don't see how Enterprise stays in business. No business should allow online booking for cars if they can't keep it accurate. No excuses for such terrible service . And this generation of always late workers... need to be fired.

I rented a car from this Enterprise rental site in Richland, MS on Friday, May 5, 2023. The world…read moreneeds to be aware of the quality employees that are at that location. I am writing as a former manager of a restaurant who received a lot of complaints about my employees but very few compliments. So I'm writing to deliver some compliments. I just wanted to say that Daria and Shanekia delivered EXCELLENT customer service to me and the other customers waiting. My car was there, ready, clean and they got me on the road in no time without any issues. They were personable, engaging, friendly and sincerely desired to be a positive source of help and blessing to me. They truly acted as if they enjoyed their jobs and life and transferred all that positive energy to the customers. Those ladies need a raise and a promotion. I hope you appreciate them and the value that they are bringing to Enterprise.  An irate customer came in during my checkout time and Daria handled them with poise, grace, empathy, sincerity and kindness. The annoyed customers had a hard time staying angry because Shanekia and Daria exhibited such a wonderful calming tone and demeanor, the entire time. Daria was the first point of contact, then she shared their issue with Shanekia and the friendliness, calm and peace continued to be exuded by her.  Enterprise has 2 diamonds at their Richland, MS location in Daria and Shanekia. They deserve a raise, some recognition and honor for how they conduct business, treat their customers and represent themselves at the Enterprise rental car in Richland, MS. I will definitely be renting from that location again. If you are in need of a rental car, that is the place to go! Very Satisfied Customer, Eric C. Hite--

I booked a 15 passenger van online back on March 5, 2023 to be picked up at this Richland, MS…read morelocation. Received a confirmed Itinerary and everything that the reservation was good to go. On the day of today June 16,2023 I called this location while I was enroute from my hometown of Greenwood, MS to pickup rental to let the branch no that i was gonna be an hour late picking up my rental at 12noon today to only be told that this location doesn't have 15 passenger vans at it and that they tried to contact me over a month ago about this issue but there wasn't any contact info on me (a bunch of crap). My family and i had a trip planned to leave out early in the morning on the 17th of June and now that i'm just learning of this claim, we haven't been able to find a 15 passenger van anywhere. Enterprise has cost me thousand of $$ to be lost because we had already reserved rooming & paid for in the city of our destination. Now with it being less than 2 days of the check-in date, we are no longer able to cancel the reservation and be refunded. To add insult to this issue, i contacted the main Enterprise and was told that this location does sometimes have 12-15 passenger vans. I don't quite understand why I was told they didn't and being that i booked this van over 3 months ago, there is no reason why there shouldn't have been anything available nor was I contacted. This is very unprofessional of Enterprise Rentals. I would have given them a negative 5 stars if there was an option.

Totally left stranded! Reserved the car 2 months in advance, paid in full, expected to pick up car,…read moregot there that evening, NO CARS!!!! Same thing happened 2 years ago earlier, had to wait 3 hours for a car. Don't ever rent from Dollar! If there was a minus 5 star, they would get it!

Had a reservation bought and paid for 3 weeks in advance. I got to Jackson from California and…read morethere was not a soul at the rental counter. The booth next door said they ran out of cars and closed. MY CAR WAS BOUGHT AND PAID FOR AND THEY GAVE IT TO SOMEONE ELSE. There was not a rental car to be found. I had to get a taxi, find a hotel, taxi back to the airport and a new reservation with Enterprise. Total out of pocket additional expense about $250. plus I had to stand up my Airbnb for the night which I paid for anyway. They left me stranded at the airport with no transportation and didn't even have the courage to stay and face me or try to help me find a solution.

You might as well walk to your final destination before renting a car from here!!! Worst Hertz…read morelocation ever. We reserved a car for 8am and waited in the lobby for over 2 hours. Then right when we were about to get our vehicle, the Hertz employee drove the car around to the front of the building only for a random individual leaving the parking lot to back into the car we were waiting to rent! This resulted in us having to wait over an hour longer to receive another car. In the 4 hours that I waited to finally receive my rental car I would have been much better off just paying a little bit extra to have rented a car from the airport!!!

I was traveling to Jackson, Mississippi for leisure purposes and needed a rental car. I booked a…read morereservation in advance for an Intermediate - Group C vehicle from Wednesday, 06/03/26 until Friday, 06/05/26. The booking was reserved with Budget at the Jackson-Medgar Wiley Evers International Airport (JAN) in Jackson, Mississippi [100 International Dr]. I arrived at the rental car counter and spoke to the representative by the name of Nida. She asked which company I reserved the car under, since Avis, Budget, and Payless are all under the same umbrella. I'd like to note that Nida was super pleasant, helpful, and friendly. Due to the limited inventory, I was given a complimentary upgrade. On top of that, she indicated that the vehicle assigned to me was super new to their car fleet. I ended up getting the Chevrolet Trailblazer, which only had a whopping 4 miles. It was beyond spacious and still had a new car smell. For having the rental car for two days, the total came out to be $146.86. Around $73 a day was a little steep, however, the vehicle was fabulous and decent on gas. The overall experience was great, from Nida's hospitality to the nice upgrade at no additional cost. I wouldn't mind renting from Budget/Avis/Payless again.

Took Uber to enterprise only to be told pay an upgrade because we don't have what you reserved. So…read moreI asked if that was protocol because I've never experienced that with Enterprise and the manager said yes. I call corporate and they said no Enterprise doesn't do that. Meanwhile a midsize car comes which is what I reserved, I ask the young lady about the car and she says it's not available. I call customer service and they said they had midsized availability at that branch, but she insisted they didn't. Other midsized cars come in and she gives them to customers who came in after me. I asked her if I could get transportation to a near by branch which had a car and she told me no take Uber, I asked if they were affiliated and she said yes but still would assist me.Took Uber to the airport which said a car would be available but no car was there. I spent $40 taking Uber to get a rental car....if this is how you thank your loyal customers it's pathetic

I've been here waiting on a car for 3 hours. I have never sat around and waited this long while…read morerenting a car! They said it would take half an hour, and here it is now 3 hours later . I will NEVER come to this enterprise again! This has wasted so much of my day it's ridiculous. I am visiting from California and didn't expect my first day here to start like this. Never again!