My husband, a disabled veteran, was treated terribly by this location. He was just trying to follow…read moreproper procedures and let them know he still needed the rental while our car was being repaired from a hit-and-run. Instead, they took his keys, made him walk to the bank twice, and caused him to miss his VA appointment. Completely unnecessary, especially when they had our card on file from the insurance company already covering the rental. To make matters worse, they charged us $1,000 up front "just in case" we kept the vehicle longer--even though this is part of an insurance claim and the car is still in the shop. Our insurance stopped paying after 30 days, but industry standard is that the shop rate should be honored if repairs are ongoing. We're pulling our things out and returning the vehicle. It's cheaper and less stressful to rely on what we have at home. Absolutely would not recommend this Enterprise for anyone using a rental during auto repairs. 0/10 experience.

My wife told them she did not want any insurance or any add ons. They added stuff on without…read moretelling her and scammed us out of over $600. They did not give us any records or invoices or receipts until after the charges settled. I called 4 different times and they hung up on me each time. Awful experience.

Friendly staff. Check-in was a breeze. Car pick up was only a few steps from the counter. No issues…read morefinding my rental. Car was clean and tank full. Equally easy return. Great experience!

This was your standardized rental car experience. They had plenty of cars available and they had…read morethe type of SUV we requested. The customer service started out a little sketchy but then the gentleman caught himself being a bit snarky and self corrected. The major issue here is that we requested two car seats, one rear facing and one forward facing. All they had were the rear facing car seats for babies and small toddlers and booster seats. So if your child is too small for a booster but too big for their rear facing seats, you're left with a sub standard safety option. Putting children's safety at risk is not acceptable. If they're going to have the option for different types of car seats, they should actually have them available.

This is for the airport location. 100% go with Alamo at…read morethis location! Maurice ,the manager and Devon, stepped up to help me! Definitely never consider hertz or thrifty at this airport location. Alamo and its affiliates, at this particular location, hands downs are the VERY BEST! You can tell when a business has a good manager, and this location does!

Renting a car at Jackson, Mississippi airport. My flight from DFW lands at 12:13 am but the branch…read morecloses at 12:30 am. I tried calling the branch multiple times but no one picked up.

I've had one good experience and one bad experience at this location. The bad experience is the…read morereason that I no longer utilize this location. The positive aspect about this location is that the customer service here is friendly. The staff is very accommodating when it comes to returning your rental car. The negative aspect about this location is that the car rental selection is very poor. In other words, a standard size car and below = a compact or economy car. This has been the case each time I have been to this location. There is usually no more than 5 cars to choose from in total. You cannot reserve a specific brand of car before you pick it up. What you see is what you get. Unless you want to gamble into getting a economy car for the price of an intermediate or standard vehicle, I would pass this place up.

Totally left stranded! Reserved the car 2 months in advance, paid in full, expected to pick up car,…read moregot there that evening, NO CARS!!!! Same thing happened 2 years ago earlier, had to wait 3 hours for a car. Don't ever rent from Dollar! If there was a minus 5 star, they would get it!

Had a reservation bought and paid for 3 weeks in advance. I got to Jackson from California and…read morethere was not a soul at the rental counter. The booth next door said they ran out of cars and closed. MY CAR WAS BOUGHT AND PAID FOR AND THEY GAVE IT TO SOMEONE ELSE. There was not a rental car to be found. I had to get a taxi, find a hotel, taxi back to the airport and a new reservation with Enterprise. Total out of pocket additional expense about $250. plus I had to stand up my Airbnb for the night which I paid for anyway. They left me stranded at the airport with no transportation and didn't even have the courage to stay and face me or try to help me find a solution.

I rent from this location on a weekly basis for my business. Whitney and her crew always take very…read moregood care of me even when they are low on cars. They will contact me and let me know what the situation is. Ive rented from many other locations but this one is the best in my opionion.

I was waiting at the body shop for a pickup for hours. They never answered the phone. Kept sending…read morethe call to an automated number. Wouldn't recommend,

After being left stranded due to flight delays throughout the day and an early closure by Dollar…read moreCar Rental in the Jackson, MS airport, I had NO recourse but to rent from the ONLY available car rental desk open! I had flown into Jackson for an unexpected funeral and HAD to be in attendance just 12 hours after landing. I still had an hour's worth of driving ahead of me, as well. Needless to say, I was LIVID that Dollar had not kept their commitment to hold my car for 8 hours following the delay caused by the airlines. Hell, they didn't even remain in the building nor pass off the reservation to any other companies that participate in the rental business alongside them at JAN airport. Once I calmed down enough and regained my composure, I approached the Avis desk. I had no other option. Haji, the associate at the desk, was a miracle worker! He kept complete composure, remained calm, explained everything I needed to know about their contracts and saved the evening! He quickly assigned me an SUV and had me on my way in less than 15 minutes. Once I got to the car & opened the door to place my suitcase inside, I was met with the most pungent smell of marijuana that I think I've EVER smelled. It literally smacked me in the face when I opened the trunk lid and both front doors, despite the $450 warning sticker on the windows. Clearly, whomever checks the cars back in doesn't meticulously look over/through the cars when receiving them back. (I personally verified this myself when returning to the airport on my way home. The attendant scanned a barcode on the window and told me to place the keys on the dashboard. He never got inside the car nor walked around the outside of it, either. ) Despite the over-whelming smell, I was able to attend the funeral, and safely get to and from the airport. Essentially, that IS all I NEEDED! So, once again, a HUGE shoutout to Haji at the Jackson-Evers airport in MS! Thank you for your efforts and concern! You deserve a raise after THAT fiasco!

I guess it's hit/miss at the Avis car rental at the Jackson airport. It was just six months ago, I…read morewas done Rented a car from Avis had a great experience. They were extremely helpful for me over the phone. I had a few modifications with flight changes, etc. and everyone was very patient. When I picked up and returned the vehicle, the process was quick. The car was nice, clean and drove well, so I'll use Avis again

Traveling to Atlanta for my granddaughter's graduation and the horn from my rental didn't work. I…read morewent to the ATL airport for a swap and I must say that Mr Richard Matthews you guys Rock! The exchange was smooth and I was upgraded to a premium suv. Wonderful customer service and support. Thank you so much.

My changed from National to Avis and I hate it... It takes forever to get a vehicle. I have…read morereservations and and a Preferred member but I think that means they prefer my money, but they do nothing for me. Stood in line for 15 minutes then saw the sign that says Preferred members can go directly to the booth in the garage, so I did, only to find out no one was in the booth, so back in line I went, about 5 spots back from where I started. I do not recommend.

Absolutely TRASH. Every other place stays open until the last flight. They didn't wait and the next…read moreday tried to tell us they were there until midnight. Wrong, waste of time even trying to get a car here

Too bad you cannot give zero stars. This has been the worse experience ever. I entered the Emerald…read moreAisle which consisted of only minivans. I was told I would be charged for anything other than a minivan because my reservation for a full size is not available. When I pointed out this seemed unreasonable given the number of non Emerald options available, I was told they were all reserved. Really? The type of car I reserved is not available but other reservations for vehicle types are set in stone? Moreover, this is a airport that closes at 6p and consists of 7 gates!!!! C'mon man!! You are seeking profit (upgrade charges) over return renters. A customer service professional named Aramis represented himself to be the manager. When the customer rep on the phone asked me to ask him more specific questions about availibility, he finally stated he was not a manager. The representative asked him about alternative options and asked that he ask the manager. This guy said the manager who I believe is named Donovan could not be reached. As he put it, the manager's phone was turned off. The thought of a location with no accessibility to a manager also speaks volumes. The phone representative tried calling the location's front desk and informed me that no one was answering the line. This place sells its Emerald Executive Elite Program as win win for frequent travelers. You are guaranteed a vehicle if you reserve within 24 hours. There were at least 10 other vehicles on the lot but the minivans were my only option on what is supposed to be a preferred aisle. There were about 25 returned vehicles that reportedly could not be cleaned until the next day. These vehicles were parked in the vehicle return lane. When I offered to take one that was not cleaned, I was told the keys were all locked up until the next day. 90 minutes of back and forth and a call to the toll free number, I get a different option after being told no by Cassandra, the gate agent and Aramis. Several times throughout this ordeal the gate agent closed herself off in the warmth of her booth. The first alternate option did not work because the check engine light was on. The next vehicle that I accepted under duress had only 3/8 of gas. After pulling off, the vehicle began to make a loud rattling sound. So, I called roadside assistance and was told to have it towed. This place begins with a g and ends with an o. Rent someplace else.

I booked a reservation with Hertz Rent A Car @ the Jackson-Medgar Wiley Evers International Airport…read morein Jackson, Mississippi [100 International Dr] from Friday, 06/05/26 until Tuesday, 06/09/26. I proceeded with the Class Vehicle - Large Sedan. When checking in at the rental car counter, I was informed the car fleet inventory was limited. Because of this, I received a free upgrade to a mini SUV. I ended up getting the Volkswagen Tiguan FWD. This vehicle was beyond incredible on a full tank of gas. It was able to hold nearly 500 miles at once. This experience was quite impressive. As a Hertz Gold+ member, I had three complimentary days added to my account. The original total of the booking was nearly $300. After the discount was applied, the invoice ended up being $95.61. I also earned 63 points. I was so elated and grateful because the price point was so valuable. I returned the vehicle while this business was not open. Since I had a 7am flight with United Airlines, I did the drop-off at 5am. It was convenient and easy because all I had to do was park the vehicle in the return line and then drop off the key inside of the airport. There was a designated drop box for keys at the rental counter that a person couldn't miss. This particular Hertz Rent-A-Car location exceeded expectations and provided a wonderfully positive experience. I recommend renting a vehicle from here.

This location is a complete failure when it comes to basic competence and customer service…read more This is now the second time I've had a terrible experience with Hertz here, and it's clear nothing is being done to fix it. On December 8, 2025, I reserved a vehicle and was told upon arrival there were no cars. Then I was told there were cars--but not for the one-way rental I had already booked. When I asked for clarification, I was met with a dismissive "I said what I said." I asked for a manager and was flat-out denied. No follow-up. No apology. Nothing. Now here we are again. I arrive after a flight, wait 15 minutes, and the agent can't even locate my reservation. Once he finally does, he casually tells me: "We don't have any cars." So what exactly is the point of a reservation? Why wasn't that communicated immediately instead of wasting my time? Then I'm told, "If someone brings a car back, you'll have one"--even though they're closing in an hour and have no confirmed returns. That's not a solution--that's incompetence. When I asked about the next morning, I got the same useless answer: "If someone brings one back." No apology. No alternatives. No effort to fix the situation. Just "go get an Uber and come back." I flew in ahead of my team and am responsible for getting us to a critical 12 PM meeting--and your staff couldn't care less. This isn't just poor service, it's a complete lack of accountability and professionalism. At this point, it's obvious this location is poorly managed and poorly staffed. Two identical failures tell me this isn't a one-off issue--it's a pattern.