I was very grateful for the expertise and excellent customer service exhibited by Brandon in particular and the whole team in general. (The seamless procedure was very appreciated as I had need of a rental car due to an accident.) read more

Better customer service! I waited to be contacted for a rental more than two hours, called their number and after being put on hold multiple times I finally got ahold of someone who told me there would be someone picking me up from the body shop. No calls and nobody showed. Had the body shop call them and when they finally got ahold of a live person, they were told they had no rentals available! SMH! read more

Due to the poor reviews, I tried calling twice before arriving to confirm I'd have a vehicle ready. Despite 4 people at the front desk who didn't appear very busy when I arrived, my calls went unanswered. The service I received upon arrival, however, was some of the friendliest ever from a car rental agency. If my car had been ready, and had a full gas tank, I would have given 5 stars. I had to wait about 10 minutes for my car to be cleaned and pulled off with a 1/2 tank of gas. It irks me when car rentals do this and I feel like I get ripped off every time since I only have to return the car with a 1/2 tank which is nearly impossible to figure out when refilling. It was also an inconvenience as I was driving one way for several hours and had to go fill up myself before hitting the road. The car was newer and presented clean. I'd give them another try next time. read more

Do Not depend on these people! Made reservation Thursday evening for Friday 0800 pickup. The canceled by text about 2 hours later. Text recommended their location in the next town. I recompleted the reservation and drove the extra distance. Seven minutes before pickup, new location called and said they had no cars. Do Not depend on these people! read more

I made a reservation and booked online in advance. When I arrived at the pickup time (9:00) no cars were available and there were multiple people waiting for vehicles that were all unavailable. I was promised at noon I would have a car. I didnt. Then I was promised at 3:00, I didn't. They told me even if picked the car up late in the day I would still be charged the full 3 days. Its the end of the work day and without a vehicle my entire day has been ruined and I finally just cancelled my hold. read more

I cannot say enough good things about the incredible team at Enterprise Rent-A-Car. After a long day of travel to attend a memorial service, we arrived at the airport only to find that the vendor we had originally booked with had no vehicles available, even though we had a reservation. To make matters worse, nearly every other rental company in the area was either out of cars or quoting us outrageous rates, some as high as \$1,400 for just three days. At Enterprise Rent-A-Car Joplin, MO, even though they were close to closing, the staff and management went above and beyond to help us. Not only did they find a vehicle for us, but they also personally transported us to another nearby location that had cars available. The best part was that they honored the rate from our original reservation, something they had no obligation to do. As someone who also works in a leadership role, I was truly impressed by the professionalism, compassion, and outstanding leadership displayed by the area and branch managers. They turned what could have been a stressful and disheartening situation into a moment of real gratitude. I am incredibly thankful to the entire Enterprise team, and from now on, Enterprise will always be my first choice for car rentals. read more

Horrible, the white lady was in there yelling and they did not have any cars available until the next day, they said they called me but i did not receive a call i wasted money coming here . read more

My family has used enterprise for many years and will continue to use it, HOWEVER an after hours drop box HAS to come back. It is incredibly frustrating and inconvenient to only be able to return during open hours. I have to leave work today in order to return my 1 day rental on time. Other locations have drop boxes with no issues of theft... upgrade your security system. You can afford it. Also, hire better interior detailers. I expect my rental to be SPOTLESS. Get a portable shampooer for light colored seats, it would do wonders. read more

This review is for the Enterprise on S Rangeline in Joplin MO. Please save yourself aggravation and possible stroke...go to any other car rental in Joplin. My adventure began when I called Enterprise a month prior to needing a rental while my car was being repaired. I spoke with Jamal, and told him I was taking my family on vacation and needed a car that would seat 8-9 with luggage. Jamal assured me he was taking notes and I would have no problem at all when I came to get my rental. I told him again I needed something big like a Yukon or a Suburban. He told me he couldn't reserve a specific vehicle, but he had in his notes that I needed a large vehicle. So, I go to get my rental, and we are leaving on vacation the next day. Jamal tells me that I did not mention needing a large vehicle because he would have had that information in his notes. I told him that I didn't know what had happened with his notes, but I did indeed ask for a larger vehicle that would seat 8-9. He then proceeded to talk down to me as though I was limited in intelligence, and asked me to 'just take a look at a Ford Explore to count the seats'. I was telling him that an Explorer wouldn't work because they seat 7. He replied that was the biggest vehicle that they had. At this point, my daughter joined the conversation and asked Jamal to call other Enterprises in the area to locate a larger vehicle. He became offended, and told me that my daughter was not allowed to enter the building or he would not rent any vehicle to me. Really? She hadn't threatened him or cursed at him...she had only asked him to do his job and find the car I was promised a month prior. I then took a few breaths and said that I needed a vehicle that would seat 8, how can we make that happen. He told me I could rent the Explorer or nothing. I reminded him that my insurance had authorized payment to Enterprise. He then told me that I could request the authorization be transferred to another agency. I said ok, left Enterprise and will never, ever go back. read more

extremely poor customer service you get a confirmation of a that is reserved and then you get a phone call saying they're sorry they overbooked. Then a customer representative says they will try to help find you a car that you should be receiving a call back shortly and no one ever calls. Whatever you do stay away from enterprise, especially the one on Rangeline in Joplin. read more

TL;DR: One way to this location, dropped it off, no fuss, was on my way. So my situation was a little odd, maybe. Though, this was not where I had picked up the rental vehicle but it was where I returned it. With that being said, it was a pretty easy and straight forward drop off. Parked the car, someone came out to greet me as I was walking in the door. Once outside, verified some identities, inspected the car, explained the insurance charges, handed over the keys, and I was on my way! Pleasure doing business. read more

Enterprise Rent-A-Car - The vehicle I had returned. - Car Rental Near Me - Joplin, Missouri

This place is an absolute circus. Right down to their totally incompetent "assistant manager" Austin. Left us stranded with 5 dogs in a hot car. Go down the road to Avis. Was in and out in less than 10 mins in a nice clean car. read more

So I book a car rental online they take my payment all good all confirmed I take Uber to get there and they tell me they don't have cars to rent Spent 20$ on Uber no car had to get to another car rental another 20$ for Uber just because people are incompetent at their job Wasted at least 3 hours on this Here is the reservation number this was under 1769675752 read more

For many years we have rented Enterprise vehicles for many different events. Was expecting the great service we have received throughout the years BUT this time it was a VERY HORRIBLE EXPERIENCE!! Rented a full size van a month early and the day we were to pick it up they called and told our family of 14 that the van was NOT available for us. Leaving us trying to figure out what we were going to do for a two day family gathering. They promised to call us back to see what they could do, again, this Enterprise location did not call back and left us to work it out ourselves. We do not recommend this Enterprise location or the staff that works with them... they don't keep their word or have the vehicle you want to rent on the day you want it! Very stressful on the whole family...... :-( read more

the enterprise rent a car on rangeline rd in joplin mo i was in a car wreck and my car was at the repair shop and my insureace comp got me a car reservation and paid for it and at the insurace comp end date this brach chared me money for when my insurace company paid for and my car wasnt fixed yet and the repair shop get a car reservation for me and paid for it and this brach still tried to bill me and to have me to put a criedit card and i called the repair shop and told them what was going on an the repair shop told me and enterprise that they are paying for it and that i wasnt to be charged and they still wanted a credit card from me but the repair shop was mad at this location and in my opintion dont use em its been a bad time and they would of left me in the cold without a car so renter beware read more

As often happens, I came into town on short notice and they managed to get the type of vehicle I wanted in less than 24 hours notice. This location has just gotten better over the years even though they are way busier now than a few years back. read more

Very nice people go out there way to troubleshoot problems to get u in a car fast ......... read more

The Enterprise Car Rental In Joplin Missouri On randgeline Road Are Amazing People EVER !!! I've used many Enterprises and This Tops it!! Thank You Guys!!!! Stephanie Franklin read more

Received great service. Was in and out quick. Agent went over car with us and answered any questions we had. Car was clean. Return was easy. Will definitely recommend doing business with Enterprise. read more

Terrible. I made a reservation and appointment for a specific car and when I came to pick it up they told me they didn't have it. Instead of being accommodating for their mistake they told me I had to pay more for a bigger car. They also made me wait an hour for that car to be ready. Save yourself the trouble and go somewhere else. read more

The price I was quoted online was $207 for the 4 days of renting a car.. by the time I was out the door The total cost was $800. I was on my way out the out town for a graduation, if I would have had time I would have went next door to Hertz. Be aware of the hidden cost at the enterprise in joplin mo. It is a lesson learned, and will go else where next time. read more

Horrible. Vehicle not ready although I called to confirm the day before. Staff not helpful. Had to go to Web City. It's a mess.

Used to they would get 5 stars. But given that for some crazy excuse that they have a shortage of cars. Their lol is full unless they rent a lot of cars out. The prices have sky rocketed out of this world. I only rented from them until now. I would literally rent at least monthly. But I refuse to pay their ridiculous prices now. I'll go to Avis where the prices are $100 cheaper for what I need. I know of quote a few loyal customers that have went elsewhere over this. Price gouge during a pandemic.. Good job losing customers. read more

Sierra at the Joplin Enterprise on Rangeline was great. Best customer service I've ever received at a rental car company! Thank you!

I realize that they are close to closing but to be so lazy as to pick up the phone and hang it up because I'm calling 10 minutes before you close is ridiculous. I have to modify my reservation last min, supposed to be picking up the car tomorrow but I need to change it to next Friday, not tomorrow. I've called multiple times, had to go through the entire menu and to have you pick up and hang up because you don't want to take a call 10 minutes before closing.... if I had any other choice I would use it. Extremely Poor customer service. Just close at 4:30pm then if you're that lazy. read more

we walked in and the manager said he'd get us into a car, and he did! They were very accommodating with my circumstance. Great customer service, very professional and friendly. They even have us a recommendation for lunch. We drove off the lot in a cool comfortable Impala. Well done Mr. Manager! read more

The service was good and our rental agent worked to get us a car when enterprise when Monett had a hard time doing that but when we got in the car and left it reeks of weed... and not a little, it smells like someone hotboxed in here before it was picked up. We're driving around in 45 degree weather with the heat at full blast and the windows down.... after we hung two air fresheners. read more

No mask requirements enforced. Multiple people crowded into tiny office, no indication of when anyone will receive service. Avoid at all cost unless you are just itching to raw dog covid read more

The guys there are hilarious to work with. They always make sure the vehicle is up to your standard and expectations and are willing to make any changes. I rent personal and work cars through them and I always enjoy what I get. When I was involved in a car accident in my personal SUV, they actually helped me buy a pre-owned car AND paid for the rental to go view it in another state! Jake (manager) and gang are pretty stand up, straightforward gentlemen. read more

We were very satisfied on both places. The car was very nice it was clean and ready to go. Thank you. read more

Very sorry service . The guy that picked me up was great. But as soon as I was there. They didn't care, They knew a week in advance I was picking up a vehicle at 9am March 8th. I had to wait an 1 hour and 1/2 to get in a mini van. I requested a small car. I was late for work. I feel they should have reserved me a vehicle instead they give the vehicles to the first person that walked in. Definitely need customer service skills and training. I was also suppose to go to the one on main street. But instead they had me go to the enterprise on rangeline. I will never do this again. Definitely don't recommend. read more

I have rented through enterprise many times and never had an issue. This location though is garbage. Reserved a full-size car for a 2k miles road trip with toddlers. Got to my reservation and they were very busy which was fine, but the car was being washed. We were on a tight timeline but were patient. We ran down the street to the bank real quick and came back in the time frame they told us to be back by, assuring us the car would be ready when we came back. When we arrived they had rented the only full-size car out, and put us in a compact. Told us that was the only car on the lot and if we didn't want it there were other customers that would take it. We had to get on the road so we had to take it. We got to our first stop in poplar bluff and went to their enterprise who very kindly swapped us for a full size. I might still rent through enterprise but I will NEVER rent from the Joplin location. I will gladly go to another town or another company. The customer service was horrible, and that's from the rude manager all the way down to the workers. Highly recommend you do business elsewhere. read more

Rented a car from enterprise today 10/20/2020 they over booked I was three times for three different appointments to pick up the same car and finally told to leave because I got mad and pointed my finger at the manager. Apparently he was afraid of my finger. Worst customer service ever. read more

We reserved a premium SUV that was supposed to seat 8 and have room for 7 bags. Husband picked up the car and when he got home and we started packing we realized it was a full size not the premium we reserved. Had to make it work as we were on a time frame and couldn't go back. When he returned the vehicle he asked if we were charged for the premium or full. Said we were charged for the full size not the premium we had reserved. At no point when he picked up the car did they tell him we were not getting what we reserved. The cost we paid for the smaller vehicle was what we expected to pay for the larger vehicle. Very disappointed in their lack of communication and transparency. If what we had reserved was not available we should have been told. read more

Picked up a vehicle 8 days ago was told by employee where to park my personal vehicle. When I returned today car was gone upon calling police to report stolen. Enterprise doesnt own lot employees are telling people to park. Car now towed and I cant get back until my note holder gives permission directly to this local towing company. Please be aware. This is a horrendous scam read more

If you had asked me 1 year ago I would have given these folks a 5 star review. I don't know what happened in the past 6 months, but this place has gone down the drain. The people are friendly enough and they have about the best price in town, which is why I still use them, but that's all they have going for them. My last several rentals the windows have been so dirty that the first thing I had to do was get glass cleaner and clean the glass. The last two rentals have been nightmares. Both was reserved weeks in advance, but when I arrived the class of car I reserved was not available. Maybe I'm not the brightest bulb in the box but what's the point of making a reservation if the item reserved wont be there? But Anyway, on one rental they gave me a free upgrade from a mid-sized to a suv which was all they had available. I know it sounds great but consider the fact we had a 500 mile trip, the upgrade cost us 25% more in gas. I returned the car 5 hours before the scheduled return time but got hit for a late fee and other extra charges. The other rental they was going to upgrade me again but I refused, so they downgraded me from full sized to mid sized with a discount which brought the price down to $2 less than if I had reserved a mid sized. After returning the car , I was emailed the receipt and noticed they hit me for a refuel charge even though the car had slightly more fuel in it when I returned it. They did fix the over billing it it strikes me as odd these "mistakes" happened on back to back rentals. Still they are slightly better than anyone else in the area . I recommend you go onto it planning on not getting car reserved and make sure you check and double check your receipt for any "errors " they might make. read more

Great service. Great staff. Great cars. Hate having to rent, but LOVE them. Best service around town. Check them out!

3 cars in three weeks each time service was good, cars were good--a bit a of pain to exit parking lot--watch for traffic!!!--will rent here again-- read more

I have always had a wonderful experience at Enterprise! They never mind answering my questions and insist in showing me around the car to ensure I know how everything operates. They are also very flexible and understanding which makes the whole experience that much more stress-free! read more

Had to use them for a work trip with one of the local hospitals, and I couldn't have been more pleased....the customer service was fantastic, and the cars we rented were in perfect condition....they were very clean, and gas tanks full for us before our long car ride....I will definitely be using them again when I need a rental car! read more