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    Enterprise Rent-A-Car

    2.3 (17 reviews)
    Open • 7:30 am - 6:00 pm
    Updated 2 weeks ago

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    4 years ago

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    2 years ago

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    6 years ago

    Not at all happy, totally inflexible with payment methods, made the reservation, came out and now stuck, guess go to Avis

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    7 years ago

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    5 years ago

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    10 years ago

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    11 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Budget Rent A Car - Exterior

    Budget Rent A Car

    1.8(17 reviews)
    0.9 mi

    Rented a truck here last week, and staff was very friendly! They were extremely helpful in…read moreexplaining how their trucks work. They only had one gentleman manning the front desk taking all the phone calls and everyone walking in, but he did such a good job doing it all!!! If I'm ever moving in Knoxville again I'll come back.

    Budget Rental Company at the following address: 5535 Clinton…read moreHwy, (at Merchants Dr), Knoxville, TN 37912. Not long after making a reservation on the afternoon of July 16, 2026, I received a call notifying me that the car I rented wouldn't be available until 10 a.m. or later. I expressed my concern about it being later than 10 a.m. and was assured that the car would be there and available. The reason this was important to us is that I had come to TN from Indiana to meet my son, who had come to TN from Utah so he and his family, which includes my three-year old grandson, could take/use my vehicle to go on to the Outer Banks and I, with the rental, could head home to Indiana. I'm 66 years old and wanted to get home by late afternoon as I had other obligations. Upon arrival to pick up the rental we were told we'd just have to set down and wait. We reminded them that we were assured the car would be there and ready, and all they said was it wasn't there and we'd just have to wait. I asked if they could find out where the car was and how long it would be before it arrived and was told no. My son asked if they could call another Budget Rental in the area to see if they had anything available and he was told no. The man behind the desk told my son that he, my son, had made the reservation so he would have to make the call and have other arrangements made. He asked for the Corporate Office number and when the gentlemen gave it to him he said, "Please, go ahead and call them". We were told they had no cars available but after I went outside, I noticed a line of vehicles being cleaned at the side of their building. Never in my life have I been treated so rudely by a business. These people were unprofessional, inconsiderate and rude. By 10:30 a vehicle was made available but it was not the type we requested. I will never do business with Budget Rent a Car at this location again.

    Hertz Rent A Car

    Hertz Rent A Car

    1.7(30 reviews)
    2.1 mi

    Well, well, well... it's been a while since I've had service this bizarre…read more Buckle up--this one's a ride. Avoid this location unless you're up for an escape room experience with car keys. We spent two hours Ubering around in the rain trying to find our rental car, encountered abysmal customer service, and ended up suspecting fraud from this Hertz location. Here's the story: Despite being Gold members and booking through corporate Hertz, we were shocked to learn--only after arriving at TYS airport--that our car wasn't there at all. Instead, we were told it was over 17 miles away at a small regional airstrip: Downtown Island Airport. No shuttle--just a "good luck, Uber yourself there." Once we arrived, things got weirder. There was zero Hertz signage, no car in sight, and even the flight school employees onsite had never heard of a Hertz pickup happening there. Corporate eventually admitted the situation was ridiculous, promised to comp the entire rental, and told us to head to the nearest Hertz branch (another 10 miles away). That's where we met Megan. After finishing up what looked like a pretty disheartening conversation with a father-son duo over insurance coverage, Megan turned to us--clearly ready to battle. She immediately launched into how it would be "very inconvenient" for them to retrieve the car that had supposedly been dropped at the back of the airport... keys inside... unsupervised...? (By the way, this branch is only 1 mile further than the airstrip, so why not deliver it there in the first place?) I looked for a name tag--none. But a quick Yelp search made her identity crystal clear: Megan, and yes, there were photos and video thumbnails of her yelling at customers and allegedly ripping clothing off people. You really can't make this up. Megan then tried to deny us the car because we didn't physically have the original card we used for booking with corporate. Thankfully, we got Hertz on the phone and had the payment switched to a card we did have. (That's when the whole thing really started to feel like a scam.) We did end up with a car--and oddly, Megan seemed almost... impressed? Like we'd passed a test no one was supposed to pass. But wait--days later we noticed unauthorized charges from Hertz totaling $300, and corporate had no idea where they came from. So Megan? You can take that one up with the bank. An absolutely wild situation start to finish.

    Megan was the worst employee I've ever seen anywhere. I went back to the car after I turned it in…read moreto grab my neck pillow I left in there and she physically pulled me out of the car. As shown in the photo.

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    Enterprise Rent-A-Car - carrental - Updated September 2026

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