Had a great experience with my rental. Professional, friendly, and reliable car. Thanks!read more

Megan was the worst employee I've ever seen anywhere. I went back to the car after I turned it in…read moreto grab my neck pillow I left in there and she physically pulled me out of the car. As shown in the photo.

Have always rented from the Airport location but due to parking construction have use the Clinton…read moreHwy last 3 times, they are much better because of the staff and helping out, saving money for parking and making sure everything is good....Thanks will be back again...Fred and Connie Beeler

Becca Wilkinson at the Clinton Hwy location went above and beyond with my pickup. Super flexible…read moreand very friendly!

Reservation at 1:30. Waited in line 30 min…read more At 3:00 I still don't have a car and have watches 5-6 people who were behind me get one. "Piss poor management" another customer said to me. Unbelievable....... 3:05...get a car...reeks of smoke....Al waiting in another. Two hours after reservation, I'm final on the road. Thank you to the guy that helped me. He was the only good thing about this place.

I reserved a compact SUV, but when I arrived at my reserved time, I was told they didn't have any…read moresmall SUVs & wouldn't for several hours, so I could either wait or take a much smaller car. I didn't have hours to wait, so I agreed to take a white Corolla which was clean & had a full tank of gas. First, I was told the rental would be $300, not the $160 total I was given when I reserved the car. So I went to my bank & was able to move some money. I get back & the price was now $435 - "oh, it's a $300 deposit plus the rental fee." I wasn't able to move anymore money & have it be available that same day. So my boyfriend came & we used his card to make the reservation & I was added as an additional driver "It's only $15 extra for an additional driver." Wrong! It's $15 PER DAY. I was given a silver Corolla this time which was priced at $512, but had to wait because it was being cleaned. That car was filthy when I was finally handed the keys. Bird mess all over the outside, trash in the floorboards, dirt ground into the floorboards, no floor mats, pet hair all over the backseat. When I returned the car 15 minutes before the return time, they didn't have time to check my car in then, but promised to back-time the return my emailed receipt (they were too busy to print me a receipt then) so it didn't look like the car was returned late. When I got my email receipt, it showed that I had returned the car 15 minutes late. I called the location, but the person who answered the phone didn't want to help me & made it pretty clear by interrupting me almost every time I spoke & acting like they just did not care. They said to make it up to me, I could come back to their location & pick up a business card with a manager signature on it to get a free day of rental, for their location only. If I were to ever rent a car from Enterprise (unlikely), it would not be at that location. When I declined, the person on the phone said "Ok, well you're all set then." & stopped speaking. So I said "Thanks for your great service.", & ended the call. I've only rented one other car before, but it was from Avis & the overall experience was so much better. Avoid Enterprise.

We are spontaneous travel junkies, and we always rent a car. We live…read more downtown and this is the location we always go to. The staff is always super friendly (never have I had a bad experience) and sometimes when the husband goes on his lunch break to rent a car and they need to make a copy of my driver license they will allow me to come in later that day to do so. If you need to rent a car, come here! We are loyal customers!

let me start by saying that the reservation experience was wonderful. I switched my usual location…read moreof Kingston pikes to summer place downtown. only because it is closer to where I currently live. Drew was AMAZING! Treated me wonderfully and was so nice and professional,but still caring! amazin service. they are my new go to location!

So my dissatisfaction wasn't with the location however their printer didn't work so they couldn't…read moreprint rental contract and was told it would be emailed to me. It wasn't. I tried calling the location but was sent to their national call center or should I say international. I spent 2 days on the phone trying to get a copy sent to me. Customer service telling me they could t do that and that I get those at time of rental. When I ask for a supervisor the woman refused. I asked to speak with a rep and supervisor In US they said they didn't have any. Needless to say I was never able to get copy of my rental contract which I needed to drive on a military base for a graduation ceremony. I had to make other arrangements. I took car back early. This is second horrible experience with Avis. I'll never rent from then again!

This is not a review of this location but, rather a review of Avis as a company. You have options,…read moreuse them. Avis is one of the most expensive rental car companies and their refusal to refund any unused days when the rental is pre-paid is a very poor way of doing business. I actually like this location. It is close to my home so, it's more convenient than going out to the airport. The folks here are nice. But, I will not be renting from Avis any longer.

Rented from this location multiple times and they have been very courteous and always willing to…read morehelp in any way. Great place to rent while in Knoxville. Great people UPDATE: 7/14/18 Had a HUGE issue with Budget Corp - issue lasted for over 10 days - Rick and his wife worked with us all the way through - they were incredible. 14 days into our mess, Rick solved it on a local level before Budget could even find their asses with their hands. These are great people.

Don't even think about it…read more We were over billed 3 out of our 4 reservations and the last time it was only resolved after providing paper work to our c/c company. They may be cheaper but not worth the aggravation. Never again.

The other reviews are right. Justin was super chill and easy to work with. No aggressive sales…read moretactics. We were able to test-drive all the cars we wanted. We left without any hassle, continued our search, and then came back a couple-few days later and re-test drove the Range Rover to confirm it was our top choice. I will say it was nice to be able to test drive a few AWD SUVs all in one place between the main lot and the one down the street. It came in handy and saved us a bunch of time.

Buying a car is never fun, but Justin made the whole process really easy. I didn't feel pressured…read moreand I love my new vehicle. I will be back to purchase vehicles in the future.

I can't speak highly enough about these guys. Will and his crew made me getting a new car after my…read morewreck a stress free process. I would recommend them to anyone. We test drove the car and he immediately arranged for our (only) concern to be addressed. Great communication and customer service.

From the owner: we sell quality used vehicles, honest and straight foreword, we treat you like we like to treated.read more