What a great experience at Avis in Tyson McGhee airport. I…read moredon't normally stick with one car rental company, but my experience today is going to make me stick with Avis. I was helped by Crystal. What a great representative to have for your company. Crystal had a way of tending to my specific needs that made me feel so valued as a customer. Truly nice to see this level of Customer Service!

At location McGhee Tyson Airport 1) Unexpected expenses…read more - They charged an extra $250 to my credit card. - They charged extra for fuel service even if I returned the car with a full gas tank. 2) I reserved the Toyota Camry, but on the pickup date, they swapped the car with a Chevrolet car with poor maintenance (warning light popped on the dashboard

Picking up our vehicle was amazing. We were delayed coming in due to air traffic control issues at…read moreour departing airport. This would get us into the airport after 12pm when the counter closes. Spoke to Beth at the counter over the phone and she was amazing to work with. She calmly took note of our flight details and gave us clear directions for when we arrive. We kept in touch three more times and was appreciative for the communication between the both of us. Not once was she annoyed or dismissive. She was pleasant, professional, and welcoming upon arrival. Returning the car was a bit confusing, we parked in our spot and was looking for the Hertz rep. Didn't get her name but she was annoyed me didn't speak to her first before parking. Overall, I would absolutely rent from Hertz at Knoxville Airport again.

I use Hertz exclusively as a gold member and rented a car while in Knoxville on business. This was…read moremy first time landing in Knoxville and I was pleasantly surprised to find the rental car counter right there in baggage claim. Unfortunately it took about 20 minutes for the agent to find me a car even though I had a reservation. He eventually found me a car and I was on my way. I had my car for five days and experienced no issues with the vehicle. My flight home was a 6am flight so I did the early bird drop off. It was easy to navigate back to the rental car return garage and clear instructions were documented to write your mileage on the contract and leave it along with the keys inside the airport at the Hertz counter early bird box. Once I returned home to California I noticed I did not have a receipt emailed to me (8 hrs later). I called the Knoxville Hertz counter directly and they had my correct email. The lady resent the receipt and I received it immediately. Not sure why it wasn't sent in the first place? A couple of hiccups on this rental but they were worked out.

No problem renting a pick up here. It's in the airport. 05/30/26 white 2026 Nisaan Frontier pick…read moreup. Cust service @the counter, Deborah was extremely nice. Return was easy as well.

We reserved/rented a car while on vacation for 5 days. Once we landed and claimed our luggage we…read morestopped by to pick up our rental. We waited in line for a few minutes while another customer was being helped. We were called up, made small chat with the customer rep that assisted us, he was pretty nice and helpful. He gave us directions on how to find the car in the lot and I told us exactly what to do to return it. He was amazing, great customer service. Had no issues with the rental while we had it. We returned it today without any issues, it literally took 5 minutes to return and check it in. The staff located in the parking lot were very helpful and guided us to where to go to park it. We were very pleased with the car and service, and will most definitely use this company again in the future.

Mason the employee at counter was very friendly and helpful. We received a great automobile!read more

The attention was great! Loved the fact that the company has the cars at the airport so we just…read morewalked to the parking lot to get it! It was clean and a pretty new. Even when we returned it was really easy, arrived to the parking lot and the staff were there waiting on us, got the keys and I got the confirmation to my email about 15 min after. Really recommended car rental company

I had an outstanding experience with Enterprise thanks to Alexandra Gebel. From the beginning, she…read morelistened carefully to the concerns I had about my rental vehicle and handled the situation professionally, courteously, and efficiently. She took the time to understand the issue and made sure it was resolved to my satisfaction. What impressed me even more was what happened after I returned the vehicle. I realized I had accidentally left my AirPods behind. Alexandra responded quickly, located them, and arranged for me to get them back right away. Her honesty, attention to detail, and commitment to customer service went above and beyond my expectations. Employees like Alexandra are the reason customers keep coming back. Thank you for providing such exceptional service and turning what could have been a stressful situation into a positive experience.

Tyler was great both when I picked up the car and when I dropped it off…read more The car itself was clean and ran great. The location is a little tight in one section of the garage, but that allows it to be right across from the terminal, not a tram ride away. The kiosk is sort of plunked down in an odd area but they make it all work. Did not get pressured for upsells, told any doom and gloom stories about using my own insurance. Did not get put into a significantly larger SUV than I ordered ( which has happened), which would have been most undesirable on some of the zero shoulder mountain roads.

Picking up and dropping off the rental car was pretty easy since I had Fastbreak. With Fastbreak, I…read morewas able to bypass the car rental counter and go straight to the booth in the parking to garage to pick up my car. It was also pretty easy at this location as TYS was a small regional airport with the cars on site. However, be sure need to check the paperwork and receipt afterwards for any inaccuracies. They had entered an incorrect check out time by an hour which incurred an extra charge. Otherwise the vehicle, a Toyota Camry hybrid, that I was rented to me was fantastic as it was very fuel efficient.

They are accusing me of returning a car in Indiana that never left the state of Tennessee... Budget…read moreis by far the worst rental car agency in the US. Complete fraud and placed an additional 600.00 charge on my credit card after I refueled the card and the agent scanned the vehicle and told me to leave the keys in the vehicle which I did... Complete fraud... Consumer has to do the work and investigation of their issues.

**5 Stars - A Great Example of Customer-Centered Service**…read more I recently rented a Jeep Wrangler from Enterprise in Knoxville, and the experience reminded me why I continue to choose this company. I was running behind on my way to the airport and didn't have time to refill the gas tank--I'd used about a quarter of a tank and figured I'd take the hit rather than risk missing my flight. When I returned the car, I was greeted by a polite, college-aged representative who asked how everything went. I told him it had been great. He then kindly asked, "You didn't have a chance to refill the vehicle?" I explained I'd simply run out of time. Without hesitation, he replied, "Well, let me remove this charge for you. I'd hate to have your experience with us end on a negative." He took the initiative to waive the refueling fee (about \$27), and while the money was appreciated, what stood out even more was the attitude. I was genuinely impressed that Enterprise empowers their employees to make thoughtful, customer-friendly decisions like this. To that young man--thank you. And to Enterprise--bravo for running a company that leads with logic, care, and trust in your people. This small gesture went a long way in reaffirming my loyalty. I'll be back.

My credit card was cancelled (due to someone's fraudulent attempts to use it) a couple of days…read morebefore my trip. I had reserved a car, but hadn't paid for it, and I didn't have another credit card I could use. I had flown across the country and still needed to get to my aunt's memorial service, an hour away. The person at the counter calmly brainstormed solutions with me, but when nothing was working out, and tears were rising in my eyes, she ultimately offered to have someone drive me to another Enterprise office, just a mile away, at the airport, where I could use my DEBIT card to pay for the rental if I could show that I had a return flight. Then, the man who drove me there made pleasant conversation with me that helped change my mood. The man at the new office who helped me was also kind, helpful and quick, and I was FINALLY on my way. I have always had good experiences with Enterprise. This one was the top, though. I felt like everyone I met worked to help me get where I needed to be. Thank you to everyone!