Everything it was easy to pick up and drop off and never had any issues. I'm not really have…read moreanything else to say except for that. It was great.

Everything from start to finish. They took out money, I guess as a security at checkout, and told…read moreme it would be put back in returning the car. As soon as I reached the gate I had the money back

What a great experience at Avis in Tyson McGhee airport. I…read moredon't normally stick with one car rental company, but my experience today is going to make me stick with Avis. I was helped by Crystal. What a great representative to have for your company. Crystal had a way of tending to my specific needs that made me feel so valued as a customer. Truly nice to see this level of Customer Service!

Oof! At TYS, Avis shares a counter with Budget, and apparently both were the popular agencies…read more(likely also the least expensive) the day I arrived (Thursday, late afternoon). I do not think Avis nor Budget were properly prepared for the demand as the staff were limited (2 desk clerks), and coupled with archaic equipment (another location still on a dot-matrix printer) the line moved at a snail's pace and eventually stretched all the way to the far end of baggage claim. After waiting about 30 minutes, the two clerks became one, and then the counter was shut down altogether. Everyone waiting was directed to the QuickPass booth in the garage, where there was one employee and another 50-yard lines worth of customers. Yeah, not so quick. By the time I finally made it to the window, Avis was running low on vehicles, so I was upgraded to a Volvo Atlas. No complaints about the car. It was a nice, comfortable ride for the drive to Gatlinburg. And thank the Lord there was still daylight for that drive, because what should have been a simple rental pickup turned into a 90-minute "adventure". I guess the bonus throughout the ordeal was that it gave me opportunity to meet some fellow travelers to help pass the time.

I loved that I didn't have to go anywhere else to pick up my car. It was right in the airport. The…read morecar was clean with no mechanical issues. Drove smooth and plenty roomy and comfortable.

Standard airport rental car experience. Friendly staff and the process was smooth. The car was…read moreclean and comfortable, drop-off was fast.

No problem renting a pick up here. It's in the airport. 05/30/26 white 2026 Nisaan Frontier pick…read moreup. Cust service @the counter, Deborah was extremely nice. Return was easy as well.

We reserved/rented a car while on vacation for 5 days. Once we landed and claimed our luggage we…read morestopped by to pick up our rental. We waited in line for a few minutes while another customer was being helped. We were called up, made small chat with the customer rep that assisted us, he was pretty nice and helpful. He gave us directions on how to find the car in the lot and I told us exactly what to do to return it. He was amazing, great customer service. Had no issues with the rental while we had it. We returned it today without any issues, it literally took 5 minutes to return and check it in. The staff located in the parking lot were very helpful and guided us to where to go to park it. We were very pleased with the car and service, and will most definitely use this company again in the future.

Mason the employee at counter was very friendly and helpful. We received a great automobile!read more

The attention was great! Loved the fact that the company has the cars at the airport so we just…read morewalked to the parking lot to get it! It was clean and a pretty new. Even when we returned it was really easy, arrived to the parking lot and the staff were there waiting on us, got the keys and I got the confirmation to my email about 15 min after. Really recommended car rental company

Our check in experience was initially pretty bad. The customer support rep put up a bit of an…read moreattitude when we were checking out as it came up there was an airport fee that wasnt disclosed upon setting up the initial reservation. We were pretty upset about that. However what turned our review around was the handsome red-bearded gentleman (quite muscular with tattoos but never got his name) that provided our checkout. He was super friendly and bubbly and asked us how our transaction was. We relented and told him of our check in experience and he offered to take some money off the bill. To our surprise he did just that and would recommend going back again if not for the airport charge that the enterprise at the airport, in fact does not charge.

I had an outstanding experience with Enterprise thanks to Alexandra Gebel. From the beginning, she…read morelistened carefully to the concerns I had about my rental vehicle and handled the situation professionally, courteously, and efficiently. She took the time to understand the issue and made sure it was resolved to my satisfaction. What impressed me even more was what happened after I returned the vehicle. I realized I had accidentally left my AirPods behind. Alexandra responded quickly, located them, and arranged for me to get them back right away. Her honesty, attention to detail, and commitment to customer service went above and beyond my expectations. Employees like Alexandra are the reason customers keep coming back. Thank you for providing such exceptional service and turning what could have been a stressful situation into a positive experience.

Picking up and dropping off the rental car was pretty easy since I had Fastbreak. With Fastbreak, I…read morewas able to bypass the car rental counter and go straight to the booth in the parking to garage to pick up my car. It was also pretty easy at this location as TYS was a small regional airport with the cars on site. However, be sure need to check the paperwork and receipt afterwards for any inaccuracies. They had entered an incorrect check out time by an hour which incurred an extra charge. Otherwise the vehicle, a Toyota Camry hybrid, that I was rented to me was fantastic as it was very fuel efficient.

Made the reservation online through my credit card miles. Went to pick up around 10am with 3 rows…read morefor lines but no order to which line got to access the two windows accepting clients. People all grumpy and pissed had to either yield to the person next to them or get into an argument and stand their ground to go first. Then one of the two attendants working decided she would only help budget preferred members making the wait even longer and the line was all the way to the rental kiosk across the way, the only line in the whole parking lot. All the other rental kiosks were much more efficient. When we got in the car we had a low air tire warning. The attendant said to call the number and offered no assistance as he "didn't have a computer". We had to fill the tire numerous times and by the 3rd of 5th day we had it, my husband called the call center in India to work on compensation. A month and a half later we just received a bill for $71 accusing us of causing an issue with the tire and billing us for the exact same issue we documented and complained about at pickup, and told the call center about. Incompetent doesn't begin to describe this place. Go elsewhere

**5 Stars - A Great Example of Customer-Centered Service**…read more I recently rented a Jeep Wrangler from Enterprise in Knoxville, and the experience reminded me why I continue to choose this company. I was running behind on my way to the airport and didn't have time to refill the gas tank--I'd used about a quarter of a tank and figured I'd take the hit rather than risk missing my flight. When I returned the car, I was greeted by a polite, college-aged representative who asked how everything went. I told him it had been great. He then kindly asked, "You didn't have a chance to refill the vehicle?" I explained I'd simply run out of time. Without hesitation, he replied, "Well, let me remove this charge for you. I'd hate to have your experience with us end on a negative." He took the initiative to waive the refueling fee (about \$27), and while the money was appreciated, what stood out even more was the attitude. I was genuinely impressed that Enterprise empowers their employees to make thoughtful, customer-friendly decisions like this. To that young man--thank you. And to Enterprise--bravo for running a company that leads with logic, care, and trust in your people. This small gesture went a long way in reaffirming my loyalty. I'll be back.

My credit card was cancelled (due to someone's fraudulent attempts to use it) a couple of days…read morebefore my trip. I had reserved a car, but hadn't paid for it, and I didn't have another credit card I could use. I had flown across the country and still needed to get to my aunt's memorial service, an hour away. The person at the counter calmly brainstormed solutions with me, but when nothing was working out, and tears were rising in my eyes, she ultimately offered to have someone drive me to another Enterprise office, just a mile away, at the airport, where I could use my DEBIT card to pay for the rental if I could show that I had a return flight. Then, the man who drove me there made pleasant conversation with me that helped change my mood. The man at the new office who helped me was also kind, helpful and quick, and I was FINALLY on my way. I have always had good experiences with Enterprise. This one was the top, though. I felt like everyone I met worked to help me get where I needed to be. Thank you to everyone!

I think this is the correct location. We did a mystery rental at the airport. The clerk was there…read morejust doing a job. No big welcome or enjoy your trip. We were given a big white pickup truck. It was dirty on the outside and not that clean on the inside. We keeping finding item that were left behind