Placed a confirmed reservation on 9/18 for 8am pick up on 9/21. 4 pm 9/20 received a call that Enterprise was short on cars and would be a little late, waiting for returns to come in. So i called at 9 and was told they should be able to get me by 10. When I called at 10 they said they had no idea when or even if I would get a car today. Very Poor service and the whole process demonstrates a lack of respect for customers needs, plans and time. This is not a one time event. I could not get a car in 2022 over thanksgiving weekend as there was more need than cars. It appears reservations are meaningless. You are reserving the possibility of a vehicle. Don't count on them. read more

The Winchester Rd. location is a pit. Unprofessional - Won't return calls. This is the worst rental agency I have ever dealt with. They never have any cars if it's an insurance reservation. They get more money from people renting for themselves - The insurance companies get a break. So , they never have any cars for insurance reservations. I am a 100% disabled Marine Corps combat vet and I really need a car Jim H read more

Update 12/15/2018: Landon Mills with Enterprise reached out to me via email with an apology. We went back and forth for a month. He asked what Enterprise could do, and I just mentioned a free upgrade, because I'm always renting vehicles. So, I rented at their Airport location with no issues, and the clerk at this location, Daniel Pitman was friendly and attentive. I accepted the apology, but I can honestly say that I will not be back to the Winchester Road location. There won't be a fourth time. As I told Daniel, why would a rental agency believe it's okay to give me something dirtier than what I use to drive to work? Why would a rental agency believe it's okay to chastise a customer; a customer that happens to be Deaf, and depends on lip reading and note pad for conversations? Now, I need to write a review for Enterprise's Airport location. read more

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That is nuts! So I did something that probably few people do and that is to retract a claim I put in through with my insurance company. I literally paid everything out of pocket. Even the last day I had rented a car from here, I was able to get my All State rate for one day of rental and that is amazing (I assumed Enterprise would charge me the regular rate). It really helps when things are going your way and this location, did it again. Of course, they still do not pick up from the location my mechanic was at. My mechanic was pretty annoyed at all this, but hey, I cannot state that Enterprise has provided bad service to me thus far. read more

This is the location that we rent trucks from to haul our show trucks. They rent 1/2 ton and 3-4 ton which are brand new with few miles for towing. They have University of Kentucky discount and we get loyalty customer with discount at the counter. We have rented here many times to haul items here is a picture with the dogs in the backseat. read more

if you find yourself in need of a rental try someplace else. This business REQUIRES a major credit card to rent if you are from out of state. I recently found myself in need and required a vehicle for the weekend. Reservation experience was adequate, however, when i went in to pick up the vehicle it was only then I was informed that i would need a major credit card to rent the vehicle. I am retired military and have rented from enterprise from many airports world wide, and this is the first time i was ever REQUIRED to have a major credit card. It would have been helpful if i was informed at the reservation stage, especially since I was given the choice of reserving the vehicle with my debit. So, I left the business and walked back to my residence (In the rain) vowing NEVER to rent from enterprise again. Try someplace else if you do not have a major credit card. read more

Great customer service and just all around nice folks. I got a free upgrade and discount when the type of car I reserved wasn't available. Highly recommend. read more

This place is AWFUL. They've bailed on my reservation twice now and keep saying they'll call me back but never do and won't answer when i am calling for an update on my car rental. 0 stars. read more

This was a Sunday morning, an accident occurred. I was out of town, needing transportation My insurance company told me they recommend Enterprise. So I called one their operator suggested thatpl read more

Great experience! I had reserved a small SUV to take my elderly aunt and uncle to visit their home town, and was offered a van for the same price because more people were wanting SUV's. I was fine with that...as long as it was easy for them to get in and out of it didn't matter to me what it was. Worked out great. I'm not a van person, but this one was clean, handled well and served our purpose perfectly. Mason was courteous and explained everything to me. I haven't rented a vehicle in 20 years, so in spite of my lack of experience, he had me on the road in no time.k Since I drive a 98 Toyota Tacoma (no it's not for sale), I'm sure we'll be back again when we decide to take a trip with them. Thanks Mason! You are appreciated! read more

The last 2 cars I've had from this location have been ridiculously filthy. Water from the detail shop still standing on vehicle and not being wiped down causing Water marks all over each window. These marks alone cause safety issues while driving interfering with visibility. Also cigarette smoke smell coming through the air vents after I got on the car on the highway and turned on the air. There are no excuses for these vehicles going out to customers in these conditions. As I was given my last car the black gentlemen was basically ignoring my complaints about these conditions. In fact I ask him "are you listening or just hearing my complaints? ". He said " hearing". Finally at the end of my exchange with this guy, he said they don't have the time to detail the vehicles more thoroughly. However looking into their wash area I could see these works barely moving and on their cell phones. After talking to a district manager he assured me he would look into my complaint further. read more

I rented a pick up truck on line from this location. I rented for 6 days as it was not that much more than a 4 day rental. I was not able to enter the University of KY discount on line but they gave me a discount at pick up. The truck was a 2017 RAM 2500 crew cab. It had the towing package that electronically adjusted the engine on hills when towing. The truck was clean and ready to go when I got there. The truck preformed well and was comfortable with plenty of room for passengers and cargo. I averaged about 17 mpg and 11 mpg when loaded. I returned after hours and dropped the key in the drop box. The called me the next day to say that the truck was in good condition when I returned it, and what my final charge was, and that they appreciated my business. I will return when I need a pick up truck. read more

Made a reservation, taxi to pickup car. Was told we don't have any cars. No help. We just don't have cars. Doesn't matter if you have a reservation. Don't bother to use this location. We're not helpful at all read more

Terrible service online we booked a full size car when we got there ... as we were about to get into the car and drive away they told us some One had bought the car so they moved us to a smelly Jeep, that had alignment problems. Upon needing to keep the car longer than anticipated we made arrangements with the(Winchester rd.) location and they totally disregarded the arrangements made and came and towed the vehicle... after calling the branch (Landon) discussed with me he was aware of arrangements made and he was unaware of why they had towed the vehicle but , gave me My ending balance and that was it . VERY UNPROFESSIONAL AND WE WOULD NOT RECOMMEND USING THIS BRANCH IN LEXINGTON !! read more

Had to use a rental due to a hail storm hitting my car. My insurance company scheduled the car. I was very pleased with the Camry I used for almost a month. The staff was friendly, even driving out a car to swap me from the first one they placed me in. The alignment was bad and the Sonata pulled to the left really bad. The Camry had a left turn signal out, so I called the location and was told to take it to various locations throughout Lexington to have it repaired and the facility would bill them directly. I was not too keen on sitting at a repair shop for over an hour waiting for this to be done, but it is what it is. With having to cars with minor mechanical issues, I do highly recommend checking everything before leaving so if you have issues you can have them resolved on the spot. read more

I had the occasion to need a rental car for about a week due to some work being done on my own vehicle. My insurance company arranged for an Enterprise rental. An Enterprise associate picked me up at the repair facility and took me back to their office to finish the rental paper work. Their staff was very friendly and helpful and called twice during the week to ensure their were no problems with the vehicle or my expectations. I'd gladly do business with Enterprise again, if I ever needed to rent another vehicle. read more

Enterprise Rent-A-Car - Car Rental Near Me - Lexington, Kentucky

I wouldn't rent a try cycle from this location. They were rude and condescending when I tried to rent a vehicle. Check your money anywhere else. read more

Do not leave your car in their parking lot. You will get blocked in & charged extra. As a routine enterprise customer I would advise using the many other locations and not the Winchester Rd location. Customer service is minimal and my experience was just the same. read more

I rented an Enterprise car last Tuesday, March 28, from the Winchester Rd. store. I was very impressed with one of the employees who's name was Kirk. He made arrangements to take me to the Volvo dealership when there was only one other person to cover the phones, knowing that I was on a very tight schedule. His was very kind and helpful. I will return to this location in the future for any car rental needs I have. read more

I've had to use Enterprise a few times this past month becuase my car was in the shop. The staff are friendly and will pick you up and drop you off at your location. It usually takes about 10 minutes to fill out the paperwork and walk the car for any previous damage. This location does have Saturday hours where the others don't. I would recommend them to my friends. read more

I have rented from this locaton several times and each time received prompt friendly service and a reliable clean vehicle at a fair rate. It is nice if you need them to pick you up from the serice garage or take you home after renting a car. Also, keep a look out for coupons and get even better deals! read more

Great staff. Friendly and attentive. Only problem was that the lot was out of cars on the day I needed to rent which caused me to have to delay a repair of my personal vehicle. The agents worked quickly to get me in a car. read more

Extremely pleased with service and friendliness of staff. I had had a bad experience with this location in the past but my last two experiences have been fantastic. Will continue to use. Very happy. read more

Team was outstanding..very professional. . Good to work with a dedicated team. Picked me up on time..very friendly.. Come see Justin and his team at the Enterprise Rentals on Winchester Rd. Phone# 859 281 6446 Posed 11/13/2015 read more

*****Please read my review and don't ever go to Enterprise,particularly this location***** i am software professional from one of the leading company-hate this location they cheated me and got my money from credit card. three times i bought car and let me tell the experience with them 1) Booked compact car for 160$- i am 24m and at the time of taking the car i didn't check the car and at the time of returning they told scratches on the roof( assistant manager) asked me to return the car next day, next day they accepted with no charges. that day was cool and charged me for under age 70$ after 2nd reservation completed.MAD ...MAD DON'T EVER GO THEY TRY TO GET YOUR MONEY 2)next Reservation: worst car, breaks were skidding and no proper service, CHARGED EXTRA AT THE TIME OF RESERVATION ONLINE IT SHOWED 203$ BUT THESE guys charged 295$., actually i am using my company's coupon to get rid of underage, these tell its not valid in this state. how come internet will accept if it doesn't accept inKY..MAD MAD. 3)My third reservation was completed. i returned car before the reservation ended I got paid 790$ FOR 21 DAYS RESERVATION I will never ever go to Enterprise for sure particularly IN this MAD ASSIT MGR Location...***************** read more