We rented a midsized car while on a business trip in Lexington from here. The price was great and…read morethe service was great. They went above and beyond for me when I left my cell phone in the rental car after they had dropped us off at the airport. They actually drove back to the airport and dropped it off for me!! Being from California it is very rare that anyone goes out of their way to help so this was so refreshing!!!! If I am ever in the area again I will only do business with them!! Thanks guys!

The people and staff are petulant and rude. My hotel was less than .3 miles and they acted as if…read morethey did me a favor after scratching the car and charging me an egregious amount. The staff are playing games on their computers vs working. Finally the lot is not secured at night and the lot is a safety hazard with cars so close together behind the bldg exiting is impossible so they need to clean up the area. I have an Amex Reserve with insurance and upon my being charged some comprehensive amount- I received a call after a horrible trip a woman called me histrionically asking if I returned the car. Yes and it was 1750. Absurd....

Had a vehicle reserved for a month, got to store and they had no vehicle. Basically told by the…read moremanager that I was out of luck. Called corporate, they passed the situation off to the fleet manager and the regional manager; and told they would contact me within 30 minutes. 3 hours later I sit with no rental and no calls from any manager of any type. Horrible customer service, grade F.

Save yourself a bunch of wasted time and frustration and rent anywhere but here. Absolutely zero…read morecustomer service. Booked and confirmed a rental for pickup today. Arrived at the scheduled time to be told they "don't have any vehicles" but could move me down to a sub compact that looked like they pulled it out of the Elkhorn Creek this morning. While I understand that things will occasionally happen this is the 3rd time I've had to leave this location and drive to Lexington to get a rental. At least on the prior occasions the staff would book the new rental in Lexington for me, not today, no apology, no here let us help you get a rental at another location, nothing.... Just book at any other company in Lexington and save all the grief of dealing with this location.

I have been a faithful customer of Enterprise and National for 5+ years. I've never had an issue,…read moretypically I will pick a car from the Emerald Isle and it's an easy in and out process. Yet this trip was very different from most, I was assigned a vehicle at the counter(Hyundai Kona) which was fine until I got in the car. This was not fully inspected or cleaned before I received keys to the vehicle. There was a banana peel under my driver seat, Hilton receipts in the back seat, the carpet was not vacuumed it had plenty of debris especially being that it snowed in the previous days before my arrival and the interior had a very unpleasant odor probably from a cigarette smoking driver. I did notice that this vehicle did not have a "no smoking" sticker on the dashboard which is abnormal for me. Do I need to request non-smoking vehicle moving forward? As a customer I feel like it should be mandated that it is a non-smoking vehicle for the safety of all customers. Overall, I was very disappointed with the experience being that National usually provides exceptional service. The only part of the car that was tended to was the exterior.

Hertz personnel at the time of my rental and drop off were fine. The problem is they tacked on a…read moretoll charge from plate pass to my credit card; to which I didn't owe as I told them both times I drove through the booth, I paid cash. I even asked to view the video. No response because there isn't one. Again, I paid cash. The amount doesn't warrant my time to fight which is probably what they count on. I'm certain this happens to others which adds up $ for them. A dishonest scam and I will not be renting from them ever again. Thank goodness for other car rental companies. Renters beware!

this is the ABSOLUTE worst car rental place at the Lexington airport! they gave me a car with a…read moretire that blew out while on the highway. it's a good thing no one was hurt or they'd have a lawsuit on their hands!! then they had the audacity to charge me to fix the tire (I used my own AAA membership!!) and when I swapped my car for a different one they changed my return time and charged me for a full extra day! I can't even get them to respond to my requests for a refund. NEVER USE HERTZ ANYWHERE!!! awful company and customer service!!!

I picked up a vehicle that my company ordered for me as I was heading from Lexington, KY to Joliet,…read moreIL. Upon arrival, I was the only customer and the employee working was the only one there. He had lots of trouble with the computer system and wrote me out a handwritten receipt. But then, alas, the car had signs on that the tire pressure was low but I couldn't figure out which tire, and then it kept flashing maintenance required. I expressed this to the employee, but he said, "I don't know how to work these new cars." ‍ Thank God, made it to my location safely and no tires were busted or out of air, since I wasted more of my time and money to fill in air and make sure each tire was filled to the rightful amount. Basically, budget & Avis aren't the best rental companies, and if you have a choice, go elsewhere. My review is strictly reflected on timely service, and the vehicle.

The worst experience ever. We booked and prepaid for a suv 2 months in advanced for our trip to the…read morebeach. Please note I had called and confirmed probably 5 times before our trip and even the Wednesday before we picked up the vehicle on Friday. Got to the rental place and the lady at the desk who had the worst customer service said nothing was available.That was It, no reason, no apology, no helping, just nothing available and gave a number to call and get a refund. didn't help us do anything. We still haven't received the refund. We will never use them again. We decided to go to Enterprise who went out of their way to help us and best experience we ever had. never ever use AVIS! Lexington, Ky.

Booked a small SUV AWD at this Hertz location for my trip…read more My flight was delayed so it was 15 minutes before closing time for the location. Even though I had called Hertz corporate number and they said if your flight is delayed they'll wait for you up to 2 hours after the location closes. When I got there the customer rep said I was going to close up when it's closing time, so we were extremely lucky flight wasn't delayed any longer. First bad sign. I took the car that was given to me without asking whether it was AWD because it was late, I just assumed I got what I booked. I got Kia NIRO, later found out KIA NIRO models don't have AWD. Called Hertz and just got gaslighted by the rep on the phone for why I wasn't given a AWD: 1. i was given class B3, that's not AWD. OK that's your corporate lingo, how do I know what's B3 means. On my reservation I booked small SUV AWD 2. she started listing all the models that would be AWD, ok sure those are not the models that I got. I don't know much about cars models and features, why are you telling me this and how is this useful to me 3. just long back and forth of me telling her I booked AWD and was not given a AWD and she not giving a straight answer of why I wasn't given a AWD 4. I asked to talk to her supervisor and then was put on hold or she just went completely silent and never heard from her again. I hung up after 5 minutes of silence Terrible customer service The airbnb cabin I booked said they highly recommend a AWD to go up a steep driveway that's paved but sometimes could be really muddy or icy, and some of the days for the trip were very cold and wet. We did make it most of the way to the cabin but couldn't go all the way. Oh yes, return was also confusing. There were no more Hertz spots left in the rental car lot and I had no idea where I could park. It was 4:30AM and no employees around. One of the other Hertz customers returning parked on a spot that had those zebra lines close to the Hertz area so I just copied because I don't know where else I could go. Glad it worked out. Another customer was returning after me and she also circled around forever.

Extremely rude staff. Had an issue with not being able to reserve the car once I reached the desk…read more The process was squeaky clean online and I expected no problems according to the website. Anything I should've prepared beforehand should have been relayed to me somehow, but it was not. I needed the car to return home that day, but due to the inflexibility of the staff and their downright refusal to help my situation in the slightest, I walked out of there without a car stranded for multiple days. If you're looking for a sure thing, look somewhere else.

I would have given this company a negative star if it were a choice. I don't even feel they…read moredeserve ONE star. Brandenburg's Budget truck rental gave us a trailer and truck with defective lights and when told about the issue they basically told us it wasn't their problem and to call roadside assistance. I feel like they should have called someone for us seeing as it was their fault we were in that situation. After 2 1/2 hours on the phone with customer service and after trying to speak with 8 robots, I finally got someone to help us. Roadside assistance failed to fix the issue when called and because they were not prepared, made matters worse by taking the windshield wiper fuse and putting it into the running lights fuse. They did not tell us they did this. I assure you if they had, this would not have been ok with us, nor would it had been up to company standards, I would hope. We didn't find this out until we hit rain in Austin, TX and almost had a multi-vehicle accident. Also, the fuel gauge was broken on the DEF fuel which caused us to feel unsafe and fill up for no reason. Our lives and those of others were placed in harms way because of the negligence of not only the budget truck rental place we rented from in Lexington KY, but because of the ill prepared service men who were called upon to assist us for roadside service. Our whole trip was grueling, unsafe and a nightmare to say the least. Things happen and can go wrong, and we understand that, but the bottom line is that when they do, customer recovery is a big deal. In this situation, I would expect to be reimbursed for the full amount of the rental since nothing was inspected properly before it was given to us, nor was it fixed when called by roadside assistance. The only reason we are not suing them for what they would've had to pay if we had an accident due to their negligence is because we were LUCKY. I had to witness my father swerve to miss three different vehicles in a matter of seconds when it started to rain because THEY TOOK OUR WINDSHIELD WIPERS FUSE AWAY! Why not take a fuse from somewhere less necessary? Or HERE'S an idea, why not show up to your job PREPARED with fuses?! Who does this??!! This is not how a reputable company should do business. Worst experience ever. DO NOT USE THIS COMPANY. EVEN IF YOU HAVE TO PAY A LITTLE MORE WITH SOMEONE ELSE, DONT GO WITH BUDGET TRUCK RENTAL COMPANY!!!!