I reserved a rental car from Hertz in Madisonville to drive to Florida for vacation in the morning…read more Was supposed to pick it up at 4:00, but received a call from a gentleman named Chris that a vehicle was not available and to come closer to 6:00. I call at 5:50 because I have not heard from them and the gentleman told me still no cars available but that he was attempting to call other locations and have someone bring a car and that I would receive a call back. 6:20 (after closing time) I call again because no one calls me back and no one answers. I go to the location as they were supposed to be making sure I had a vehicle before closing, and everyone has left and doors are locked. I am BEYOND angry!!!

Great customer service! Chelsea and Chris do everything they can to help. I love the weekend return…read morethat other companies do not offer. Great price. I will rent from Hertz again.

Fast affordable and safe highly recommend over Uber or other car services or taxicabs operating in…read morePaducah area clean cars and idea for southern il wine tours or casino rides

From the owner: LUX Limousine & Transportation, LLC offering luxury transportation to the Western, KY and Southern…read moreIllinois area. Enjoy a safe, dependable, on time transportation while leaving the driving to LUX!

Absolutely horrible customer service. Has cars that have been "fixed" up to look good but boy howdy…read moreyou gonna find out a few days later. Do not buy anything here.

Do not trust what Alex Watkins tells you when he sells you a vehicle. Everything in this review is…read morefactual information. I bought a Chevy Traverse on May 30th. Despite negative reviews online, I went ahead with the purchase. Alex is basically my neighbor and told me multiple times during our conversations that he would cover anything that messed up on the vehicle within 30 days. I knew that oral promises weren't always kept if they aren't in writing, but I trusted that Alex would keep his word. The air in the vehicle went out 1 week after purchase. After taking it to several mechanics and $1200 my part, the freon leak was found in the evaporator core - an additional $2000 job to fix. Upon taking the car to the first mechanic, Alex said he would ask his boss if he would help cover some of the costs. To which, he did not. He didn't need to ask his boss when he made the promise when I bought the vehicle. He did not stand behind what he said. He did have me take the vehicle to his mechanic in Hopkinsville - a major inconvenience for myself. This mechanic only changed seals that had already been changed by the local mechanic I had paid. The vehicle had this AC issue when I purchased it. I have reason to believe that the car salesman knew there was a leak and had filled the car with freon prior to my purchase, as he told me they were able to do this at his lot. This issue has been especially dangerous for my two small children, as the AC has gone out during extremely high temperatures this summer. My advice to my friends - don't purchase from this car lot because they don't keep their word and they try to cover up issues on vehicles they sell.