I'm 30 days from the car breaking down and the area mgr from Miami will not call me. They are the only one to issue any partial credit as it went through Expedia. The file on this nightmare is now 2" thick. read more

In January, 2023, my family began planning a trip to Disney World for Christmas week, 2023. During the month of January, we booked plane tickets for 5 family members from Westchester Airport into Orlando. We booked Hotel Rooms and bought 3 days of park tickets for 7 people. On February 1, 2023, my husband and I booked a 7-passenger SUV to pick up on Christmas Eve at 14975 West Dixie Hwy in North Miami, Florida. We intended to drive on Christmas Day up to Orlando, meet our family there, and all 7 of us drive back to North Miami together at the end of our time in Disney World. (ENTERPRISE CONFIRMATION # 1897019743) On Wednesday, December 6, 2023, I called Enterprise to confirm my SUV Rental for December 24th and at the same time, I made a change to the "return" date only and received an Updated Confirmed Itinerary. For the past two weeks, we have been packing, planning, shopping for our trip. WE WERE SO EXCITED!! You can imagine our surprise when at 7PM on Saturday night, December 23rd, we received a phonecall from someone named Frantz from Enterprise to tell us that there was NO 7-PASSENGER SUV AVAILABLE in spite of our confirmed reservation. This morning, we drove over to the Enterprise location in disbelief at 9AM. The man behind the counter confirmed that there was no 7-passenger car available and there was nothing that he could do to help us obtain a 7-passenger car. read more

PLEASE SEE PICTURES ATTACHED FOR FULL REPORT. STAY AWAY FROM THIS STORE. In closing.. you can speak to my boss but she'll call you.. can I have her number? No Does she have an office? No You just have to wait. I'll just keep waiting. Maybe I should drive to another store? Merry Christmas. -got a full refund. They said they were going to put me on a "black list ". After I explained the situation she apologized for the threat. No worries I'm never going back to that ghetto place anyway read more

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Enterprise is the worst car rental service! They over book their rental cars then leave customers stranded having to spend a day of their vacation looking for an alternative car rental. I wish I would have read the awful reviews before booking with them. The staff at the location explained that corporate does it all the time. Books unavailable cars then leaves them to deal with the mess. I tried calling corporate to get an explanation and all they can say is we'll call you back if we find something, never received a call back. Guy at the location said not to count on corporate helping us out, they're useless. Never using enterprise again! read more

We rented a 15 passenger van for our vacation. Although we had originally requested a Tahoe, this was a much better fit for our group. Eduardo, the assistant manager was great. From start to finish he was professional and catered to our needs. I recommend Enterprise Rent A Car on 27th, you won't go wrong with them! read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

I reserve a vehicle 24 hours in advance, come to this location and no vehicle. Was told to call ar 2pm and no vehicle, at 3pm no vehicle. What the heck! You should not take reservations if short on supplies. My day has been totally messed up because of this. read more

This location is small and I was worried, once I read reviews. But Manny was not only helpful but he accommodated my request to pickup early, drive to another location to get me the car I needed, and was a pleasure in a time of stress. Give this location a try, ask for Manny. read more

This place is ridiculous. We made a reservation at this location over 3 days ago and now they dont a car for us after getting a lyft car here. This guy at the counter is not helpful at all and is extremely rude. He doesn't want to help us and is telling us we have to go somewhere else to rent a car because he is out of cars. Worst service ever!!!! read more

If I could give zero stars for the customer service in this place I would. I rented a car and had a reservation. I showed up on time to and they did not have it. They did not have the decency to call me before to tell me that they didn't have the car nor did they do their due diligence to try to find a car at another location read more

The driver from Port of Miami to Miami Airport was very rude! The reservation agents were not very competent, not knowing if there was a shuttle from the port to the airport. I had to make the reservation three times before an agent finally said that there were no cars at the airport. My other reservations were at South Beach...WHAT THE WHAT?!? I didn't ask for a South Beach reservation! Good Lord this was a frustrating experience! So here we are on the shuttle, which none of the agents know exist, heading to the airport in hopes of getting a car... read more

Enterprise Rent-A-Car - The driver from Port of Miami to Miami Airport was very rude! - Car Rental Near Me - Miami, Florida

My name is Dr. Stefany Diaz and i must express the horrible moment I went through today July 18, 2020 with an agent at enterprise at 940 nw 27th Miami Fl 33125. THIS IS THE WORST PLACE TO RENT A VEHICLE AND TO DEAL WITH UNPROFESSIONAL, DISRESPECTFUL EMPLOYEE. First and formerly if I had the capacity to rate this place worse than an negative I would, In a heart beat. I would never recommend this place to any of my colleagues or anyone I know. I had a car reservation at enterprise located (3011 nw 36th st) long story short, since they didn't have Any rental car availability, they referred me to 940 nw 27th location where i headed as i needed a car. At 12:36 pm I arrive when the agent came out when she ask me, how can she assist me, because they where closing at 1pm she said.. (clearly is 12:37pm is not close yet, i look at my watch am there before closing time). I explain i was sent from 3011 nw 27th ave and I needed a car since my was turn in to Get fix and i had reservation made by geico. She very arrogant rapidly said she didn't have a car for me. I look at the cars she had and she look at me and ask me what type of car do you drive. And i replied a Mercedes-Benz, she re looked at me and said, well i have that Mercedes-Benz to offer.. which threw me off because less than a min prior she said, she had no car to offer me.. (So if I didn't, drive a Mercedes-Benz I wouldn't had been offer that Mercedes-Benz rental?) or because is Saturday and I am not dress as a doctor i get treated differently??? Do we pre-judge a person base on professional Degree or the car we drive or what we wear? If we are rich or poor? Because quite frankly I Don't go aground saying i am Doctor Diaz, I have a doctorate degree In medicine and I drive a Mercedes-Benz. Are we discriminating? Because i felt 100% disrespected and discriminated. By this agent. I explain my situation immediately she gave me a harder time. At that moment i re called geico for assistance. When geico fix the situation she came out and I immediately told her geico correct the situation and i will call my insurance to have it endorse upon her request. And she immediately said NO because is 10min left Prior to closing and she was not going to wait. I couldn't believe what i was hearing, her rudeness and her sarcasm was uncalled for. evidently I told her that from the beginning she was Giving me a hard time being unhelpful, rude, mistreatful, she said she was not going to help me, slam the front door and lock it in my face12:48pm. Door doesn't not have sign where it says no services to a present client, or to any clients prior 12 min before closing. So here is my to common sense, Prior to being a Doctor in medicine and a health allied educator, i worked many years as an insurance agent for Allstate insurance. To achieve customer services satisfaction and represent a company motto "you are in good hands" i had to give 100% as an employee. A client would walk in 10 min prior to closing and we would service all there need. There is not a sign in your door or in any door where it say no services 20 min prior to closing, if not you will be disrespected and unhelp!!! that is exactly what I felt today by this agent. She clearly needs a customer services seminar training to learn how to speak and treat clients. Even better as a Health facilitator (doctor) if a patient life is depended on ME to save, should I deligate Whose life i should safe base on appearance or economic status, race or color? Or should I denied assistant to any patient 20 min prior To my shift being over? regardless of who it is, my priority is my patient life. I dont need any discount, compensation, or any source of benefit from enterprise. But being prejudge, discriminated, disrespected, and having to deal with rudeness from an agent will not be tolerated what so ever and this situation has to be escalated. With that being said I hope action is taken. And thank you for the matter Dr. Stefany Diaz read more

I am BLOWN away by this company. My husband and I were stranded in Miami without the car that we booked (and was confirmed) WEEKS in advance. I wrote a review during my frustration and that was the only reason I was even addressed. They commented ON the review (consumer affairs) so I gave them the information they asked for with this as my email... " In addition to the inexcusable inconvenience that was caused, we lost an entire day of our vacation. We missed our tour of the Everglades which had been gifted to us from family. We also reserved an economy car. When we FINALLY got a car (I believe the only reason we did is because we physically went to the branch and said we're taking the next car that comes in...) we got a pick up truck. More money wasted on gas that we did not want to spend. Ridiculous. Never mind the Uber rides we wasted money on and were forced to take since "we'll pick you up!" wasn't an option. This whole experience has been insane. The fact that I called the corporate office 3 times and all they could do was "report" it is out of control to me. No one has reached out to me AT ALL about the situation. It's funny that writing a public review is the only thing that gets attention." I got an email back on January 8th saying that "I have engaged the regional management team at NW 27th Ave; and they will contact you as soon as they can." Since reviews are apparently all they care about I will continue posting them. DON'T USE ENTERPRISE IF YOU WANT A CAR!!!!! ***update - 1/29/20 and STILL no response*** Update - I DID email customer service with all of my information weeks ago.... read more

Sunday I booked my reservation online. Monday, when I arrived in the morning to pickup car it was not available. We had to drive to a different Enterprise to find a car for me. When the salesman and I finally got there the car was waiting. I was already running late for my meeting in West Palm Beach by then. I didn't have time to wait for a different car even though the car was very dirty on outside, and was even more dirty on inside. It looked as though another renter just dropped this car off, and Enterprise just handed me the keys. They did NOT clean it. The tire gauge light was was lit on the dash display indicating something wrong with tire. I immediately brought this to the salesman attention. He said it was nothing so I took off to WPB. The whole way there I was nervous I was going to get a flat tire, or the tire would blow. I even pulled over at one point on I-95 thinking I herd something. It was not a relaxing ride there, or back to Miami. Long story not so short, the next day Tuesday, I dropped car off and explained to salesman about the tire light being on, and how dirty the car was. The salesmen went outside and checked the air pressure saying it's just a 'glitch' in the computer display. I was offered a free day to drive because I needed it again on Wednesday, so they said to keep it, and return it on Thursday morning. Tuesday I kept the car parked at my home. The third day Wednesday of renting the car I had another meeting in WPB. Having plenty of time, I decided to get a meal before going in the meeting. Now this is where everything goes completely to the left....... I drive to Arby's, order a fish sandwich and curly fries. Put bag on passenger seat, and open up a can of soda I had brought with me. I arrive at final destination, park car and I see something in the corner of my eye. I look down at soda and there are roaches on it!! Then I look on floor, and I see more roaches. They are on the seats, floor, drivers door, shift gear.... everywhere! I am very shocked and freaked out by now. I manage to pull myself together and take some pics as evidence. It was not easy as the roaches on the floor were moving quickly and disappearing into the cars open holes. It was so gross. I had my meeting to attend, so when I got out of car, I wiped myself down hoping I wouldn't bring any roaches inside with me. (That would be embarrassing) When I was finished with meeting, I called Enterprise and they told me to call Roadside assistance. Roadside said they will not come because nothing is wrong with the car. The lady told me to call a Enterprise nearest me. She then explained that they were all getting ready to close (6pm) and said to go to the airport location. Why should I drive all the way to airport? I might as well drive home, and that's just what I did. I just wanted to go home and take shower. I felt dirty sitting in this car. The whole drive home I sat leaning forward so no roaches would go down my back. My back felt broke when I finally got back to Miami. It was terrible experience. The next day when I dropped car off at Enterprise. I explained to salesman what happened, and was not charged for that day, BUT I feel that is not enough. I had to drive hour and half back to Miami and had a roach crawl on my leg, and another was on my wrist. Not to mention where else they were running around. I couldn't see because it was night time. I made sure not to have any food or drink with me. It was terrible! The car was infested with roaches. I needed a car for another day and they didn't even offer me a free day to get another car. They should of offered me something more for this uncalled for experience I went through. When I was explaining my experience to my salesman the salesman next to him didn't even flinch. It was like they knew they gave me a nasty car. They didn't even care. Car was disgusting! Look at my pics! Keep in mind the car was dirty like that when I received it. That is NOT from me! I only had food in car that one time. Besides It doesn't matter. There is no excuse for roaches living in a rental car! UPDATE!!! That little note that you see under my review from Chris R is a COMPLETE joke! They never got in touch with me, or called me about what happened. They just wrote that to make themselves appear as though they were concerned and willing to help solve this mess. Liars!!!! Not a soul has contacted me.. I have tried to contact Chris with ZERO response from him. read more

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what a great experience nicest person in and out they were great thanks to Aaron and Andre look forward to renting again from u guys keep up the great job thanks again read more

Never have cars and didn't receive a call back and this is every enterprise in miami some are closed they don't say it on site what's up with this not cool read more

Long time renter at this time. Never again. No communication. Manager said he "mentioned" I would have to pay extra for truck the same price yet I had to pay extra. They gave me a truck stinking with cigar smell which I had to drive 2 weeks with windows opened. Never tell the customer they return to different location; arrive at 12:05 saturday and had to keep the truck 2 extra days and they charge calendar day instead of pickup time because it's an insurance claim yet they forget to tell you so they can bill you extra days. Recap: stay away from the location.. management are crooks and untrustworthy!! read more

This is an update for a review I wrote about Enterprise last week. For some reason it is not showing up on this page, but if you would like to read it you can click on my name and scroll down. The reason why it took me so long to write this update is because shortly after my nightmare of a trip I caught a cold that knocked me out for a few days. Anyway, here is the update: As I returned my rental last week (in an extremely bad mood) I was greeted by Andres Berroa, Assistant Branch Manager. He asked me how I felt and containing my anger I said "not too good". He genuinely seemed interested and upon telling him my story, he apologized a couple of times. As he was typing up my paper work he asked if there was anything he could to to make up for the horrible "assistance" I had received while on the road. I mentioned the extra charge for Road Assistance that had been tacked on to my bill, and he quickly said not to worry about it. I have to say that he is the only reason why I might consider Enterprise again in the future. Being a manager myself I can honestly say that it is people like Andres that can make or break a company. If you get to read this, thanks again Andres. read more

Rented many times from this smaller location. Never really had any issues. Car inventory seems limited. (damn Malibus) Customer service is usually very good. They do tend to be pushy when it comes to adding their insurance coverage. (One time they actually asked to see proof of insurance. I obviously did not have it with me being I was dropped off but I've never been asked for that before) read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

Horrible customer service. They explain one thing and when you going to return it's something else they wanna charge you for. You speak to a manager and the customer service is unexplainable, they don't take they're word seriously. I called to return my car at a different time but same day, I spoke with Carmen on the phone she explained it's was okay to return before 5pm with no extra charge when I get to enterprise they start checking the car everything okay but " Your early your suppose to turn it in tomorrow" I was like what !? That was not at all what I had spoke with Carmen on the phone. The guy had in the system that they added an extra day to my rent, so miss carmen over here says to me yeah okay no problem but actually she added a whole day like how unreliable these people are. They didn't want to return my money for the one day and speaking to a manager didn't help. I hope you hear me out and learn before you go to this people and rent a car! Horrible experience definitely for my first time renting from a company. read more

I always go to Enterprise for car rentals. They beat any other car rental service. This location excels at customer service and are professional. Only down side is the small parking area they have, it's hard to get out/into. Besides that all good! read more

I wasn't surprised by the reviews when I pulled this location up...everything that I've read is correct if not worse. It's a lady and a guy who was working at the time of my visit and when I tell you the service was horrible it was nothing of customer service. The woman was ridiculous! read more

NO DOUBT ENTERPRISE @ 940 NW 27TH AVE 33125 gave me the best service. The manager is the best multi_tasker. He acknowledged his customers an made sure he gave us the best service. Now they have exotic vehicles. read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

5 stars. Great company and definitely one of their best locations thanks to Ricardo. I had a really good experience which started out a little bit bumpy because there were barely any cars available at any locations because of busy weekend. I had to be somewhere because of work and the last thing I wanted to do was wait for a car so I don't know what Ricardo did but he definitely worked some magic, he had me picked up by a driver and had me in some wheels before I knew it. A+ service, thanks Ricardo! read more

Horrible service. There is no point in having reservations. I had a reservation for a business purpose trip. I received a call 10 mins prior to my reserved pick up time for advice me there was no vehicle available for me. What is the purpose of a reservation if not to assure you of transportation. I called the 1800 number because at that point I was left abandoned to try figure out means of transportation. I have never been so disappointed in a company with such popular name. People don't trust in their reservations. read more

Made a reservation, showed up and despite the reservation, no car was available. 5 other customers came in within 30mins, all had reservations, and were told the same. A reservation is meaningless. This has happened at other Enterprise locations in the past so I don't think it's specific to this location, and is likely corporate issue with policy or poor process. read more

Rented an 2017 Impala here for a great price. A very comfortable car in impeccable condition. The manager of the store was super efficient and friendly. The car was brought out freshly washed and faster than I have ever received a rental car. Only good things to say about this Enterprise office! read more

I couldn't find a half star to give them. As another person mentioned this place is a joke. I will make sure my voice is heard with other websites. I had a reservation for a 15 Passenger Van and I called them a week before my rental date and they assured me that the Van will be ready. The day before rental I called them and wanted to know if I can go there an hour earlier and they said that they see the reservation but they don't have Van for me. They offered me first that they will give me replacement of two full size car but then also turned around and said no "We made a mistake". I started calling every where to get another Van and since it was 3 days before New Year I was not able to find one. The person who answered the phone was so rude to me and he said, "I am to busy in the Store to deal with this problem, give me your number I will call you back tonight" This was the day before rental, not only to this day (a week) they didn't call me back but they also couldn't find me solution. Thanks for nothing. I am so disappointed in this Store and Company's customer Service training. read more

The employees were very polite and explained everything so that there would be no hidden surprises. They took me to my mechanic and picked me up the day after without a problem. I was very pleased to have been close to this car rental place. read more

Hands down best service in Miami. Completely changed my view of enterprise and I will be back! Go see Albert Kevin and the rest of the guys- great service all around! read more

We made a reservation for a car (with priceline, when we booked our flight). When we arrive there, we were told that they had no inventory and that they wouldn't know how long it would take for us to get a car - there was a wait list with half a dozen people on it. No compensation nor service offered: go somewhere else! read more

I must revise rating, I am into my 8th day with a rental car, and these guys went above and beyond, they up graded me to a Cadillac at no extra charge, so, I no longer am complaining. read more

Rented a car from Fort Lauderdale and drop off branch was noted on paperwork to drop off here. We arrived and they said no you have to go to Miami airport. No sorry let me see what I can do! Just horrible!!!! Never again enterprise! read more

This particular Enterprise Rent A Car was excellent! Upon arrival our car was ready, waiting and clean. The sales woman was very friendly and helpful.The woman who helped us when we returned the car was equally helpful. We were in traffic and running late for our flight so called Enterprise. When we arrived to drop off the car a taxi was waiting to take us to the airport as was the Enterpirise sales woman. We were checked out within one minute! It would be great if this kind of customer service was experienced more often when travelling. read more

First time a rented from this place. I had a cooperative discount. My choice of car was a full size suv and at the time I arrived there they didn't have the car I wanted. However they offer me a minivan and I got $10 off each day which at the end it was a good deal. They guy there had mercy on me and didn't charge me the deposit and just used my cut of price of the car. I was really appreciate since I didn't have enough for the deposit. I drop off my car at another location located on South Dixie highway and 36st. The gentleman there was super nice. Everything went smoothly and fast. I had a good experience and thanks to the gentlemans that gave me great service. read more