I called Enterprise to rent a car because my vehicle is being repaired, I told the lady who took my call that I wanted the most affordable car available, she said they had a sedan that would be $330.00 plus tax for 4 days, when I got there the man at the desk said that the only thing available was a pick up truck and it would cost $569.00 plus tax so I had to walk home 2 miles in the rain. I will never set foot inside enterprise ever again. read more

Just had employee tell me that website will always say a vehicle is available even when it isn't. That's either a lie or absolutely pathetic practice by Enterprise. This is the 2nd time they've called and canceled my reservation that I made online. I've never had this happen at any other rental company. If they had a problem I received a free upgrade. At Enterprise I was told I might be able to get the vehicle tomorrow at end of the day. read more

Called to Make a reservation from out of state, to get a family member to Connecticut so that they can see their grandparent before they die. Was treated so unbelievably disrespectfully but the clerk. She had no answers and really didn't know how anything worked, or even care to explore any options. When I requested the manager, I was told they were out in a meeting - "of course they were". Then after asking how business accounts worked, I was told "I really don't know how that works - we just work with a business and the information is on file." Well if a business can put information on file - why can't an individual? When I asked for the manager to call me back, after a few more minutes of attitude - I was promptly hung up on. So disrespectful, inappropriate, and unprofessional. I was told I would have to drive from CT to pay for the car in order to rent the car. Really? Explain this logic to me???? read more

The agent at this location did a very good job! We were late to pick up the car, and he had to help other customers first, but was good about explaining and taking care of everyone there. He remembered me when I returned the car (or took good notes!) and provided excellent customer service! read more