The best rental experience ive ever had. Particularly with Zach from this enterprise in plainville…read more I called ahead to request a vehicle and was in and out of the building within 5 minutes. I had to change vehicles half way through my process and I was into another vehicle within 3-4 minutes. And upon return of that vehicle, i was in and out within 3 minutes. Cant say it enough, best experience ever. Thanks zach!

Let me start off by saying what a mistake I made renting a car from enterprise, let alone this…read morelocation. I should have known from the time the "manager" came out of his office to "let me know" that they don't rent "luxury to customers who use a debit card" so pick any car expect the "luxury" in front of customers and employees. As if my money wasn't money enough. okay. let it slide. I leave the location, immediately the tire pressure sensor comes on. wildly hot that day maybe it was triggered by something, even though it was a 2025 with 24k should have ZERO issues. nope. they overinflated the tires. All of them. Almost had an accident because of it. The manager then proceeds to call me at the very of the day and ask me "do you want the car back" several times. Not are you okay, sorry for the inconvenience, just if I want the car and how I overinflated the tires. I never touched them. Now I've been calling for 2 days about this issue WITH NO RESOLUTION OR RESPONSE. Telling me that two days is to short of time because of my region. Still haven't returned my money for the two days they had it back before my reservation was done. NEVER EVER AGAIN. the manager at the store, the absolute worst. Enterprise, your lack of communication and consideration is wild. The fact that not one person could make contact without me making it first should be addressed. As a whole. Do better.

Book a jeep April 10 for pick up April 14. Come to this…read morelocation to pick up and the send me a voicemail 1 minute before pick up time said the don't have a car for me . Excuse was I book it the day before and the don't have it . I show my booking for 4 days ago. No sorries, or explinetion not even offer me and other car just said the going to put me and a phone call list, even I make a reservation 4 days period of that day . Just family vacation cancel !!! I will never book at use this company again.

I had an absolutely amazing experience with Enterprise Newington, all thanks to Connor From the…read moremoment I walked in, he greeted us with a warm smile and made the entire rental process incredibly smooth and stress-free. What really stood out was how friendly, professional, and genuinely helpful he was. He took the time to explain everything clearly, answered all my questions with patience, and even helped me choose the perfect car for my trip. It felt like I was being taken care of by someone who truly cared about making sure I had a great experience not just completing a transaction. The car was spotless, in perfect condition, and exactly what I needed. But it was the exceptional customer service from Connor that made this rental unforgettable. You don't always expect this level of personal attention when renting a car, but he went above and beyond. I'll absolutely be renting from Enterprise Newington again because of this outstanding service. Big shoutout and thank you to Connor, you made my day, and I hope the company recognizes what a star employee they have! 5 starts all the way for Connor. Thank you. Nina

I guess you have to expect low reviews when most customers in the market are grumpy, don't do their…read moreresearch, just getting off planes, and want the world to work for them no matter what. I desperately needed a last minute one way rental. I was helped out, treated with respect and patience, and given the best rate in the state for sure. (Nearly a grand less than Avis & Sixt, Enterprise told me to kick rocks) If you treat people with genuine respect, you might be surprised at the result. Shoutout to Jennifer and Jazmine once again. Those two were a dynamic duo helping with my situation the entire time.

If zero stars was an option zero would be my true rating . I rented a car for a day, returned it…read morethe same day 9 hours later. almost a month later I get a 920 charge from them. I call and they don't know what's going on I have to wait to speak to a manager 3 days later. I speak to the manager and she doesn't know what's going on either they send my funds back but now I have to wait 5-10 business days. Unethical unprofessional and just plain sloppy I wouldn't recommend any one go here. You're better off just walking or taking an uber it'll be cheaper and less of a headache.

First of all, I'm gonna give you the old school direction to get here. The "official" address…read more(shown above) is unreadable using GPS and I had to use my streetwise to figure out where this place is. This Hertz location is on the corner of Talcott St. and Columbus Blvd. Look for the yellow and black Hertz sign (look carefully because you will miss it). It's located next to a parking garage. Don't look for "Constitution Plaza" because the city planners probably shot some coke when they plan this city. There are 3 Constitution Plazas in 5 blocks radius. Say what ... ? The service was OK considering we are in Hartford, although we weren't too happy that the car we reserved was unavailable. The guy who works there said that it doesn't matter what you reserve, you show up and pick whatever car that's available. We were being extra smart so we brought our camera to take "Before" pictures of the vehicle before we drive it out of the garage. The guy who works there said since we paid for insurance, we can go ahead and wreck it because the insurance covers it anyways. O.....K. Will definitely come back again (now that we know where it is). TIPS: 1. Try not to rent a car out of the Hartford-Brainard Airport because they charge significantly higher. 2. If you don't have a credit card, they will run a credit check on you when you pay using debit card. Also, they don't accept cash. 3. You can return cars to a different location where you picked it up.

They were going to charge me $450.00 to clean some minor dog hair from the front and back seat. So,…read morethey want you to do their job. I will never ever rent from Budget again.

"Computerized, organised Downsize, enterprise…read moreIdolize, criticize Demoralize, sympathize, talk sweet and tellin lies" (Randy Travis) RENTAL AGENT REVIEW -5 stars Our rental agent Katherine May was excellent. She was very personable, thorough, and a real joy to deal with. VEHICLE REVIEW- 2 stars Very limited choices in their fleet, we wanted a sedan, were promised a VW sedan, but when we arrived, they didn't have one available. Our 2024 Ford Escape SUV had plenty of scratches on the exterior surface and the exterior was full of tree pollen (the cars are stored behind the building by trees). There was a cigarette burn and a stain on the front passenger seat. Katherine did a thorough job documenting these deficiencies with us, so thankfully there were no issues when we returned the rental. We did notice that the car's transmission had a lag when you accelerated from a full stop, like a heart palpitation skipping a beat. That made us a bit nervous. After some supermarket shopping, we went to put groceries in the trunk and discovered a piece of trash peeking out from under the trunk compartment lid. Apparently, a previous renter really like Backwoods Russian Cream cigars. The AC and stereo and brakes were excellent. Overall rating of 3.5 stars.

This location, and Enterprise employees in general are manipulative and ruthless. They look for any…read moreway to keep your deposit. I warn you. PLEASE DO NOT RENT FROM THEM!!!!! I was hit by another car while renting one of their vehicles, which resulted in a small dent. Estimated repair cost for this type of dent is normally $50-$175. However, they milked this situation by keeping my entire $300 deposit PLUS money from my insurance. Because Avon is a small town, this location isn't busy in the slightest. They make up for it by extorting what few customers they do have. DO NOT RENT HERE! There machines are so faulty, my Apple Card didn't even go through. I had to call Apple to ensure them it wasn't fraud. Or so I thought. I repeat. DO NOT RENT HERE

Editing to add that it took many calls, I spoke with 5 people total, and 2 months later I got my…read moredeposit back. Now, Ace rent a car is still charging my credit card over 2 months after returning the vehicle. Two charges that totaled about $35 were charged to my card this week. WTF??? Scammers!!!

We rented a car from Ace durning the blizzard, and they gave us amazing SUV that was AWD…read more Thanks to Ace, our trip wasn't ruined! They pulled through big time.

Thank god they got rid of that lady she was so rude and disrespectful new management new…read moreexperience it was great I can say it's safe to come here again !! Good job guys

This was the most insane experience I have ever had. My friend and I needed a last minute car…read morereservation, so since I book with Avis often, I made a quick last minute reservation. When we walked into the store we were immediately dismissed, when neither her or the other worker acknowledged our presence. She then proceeded to tell us that she didn't have the car we reserved. I said whatever they had available would be fine. She took my id and credit card and then she told me she needed my company id for my discount. I have never once had to show my company id and I asked if there could be a one time exception since I didn't have it with me. She said no and then proceeded to do the reservation without the discount code. I asked her how much it would be without the discount and she rudely told me that since it's a one day reservation and she's having to do it over she didn't know yet. I then told her this was the worst customer service experience I've ever had. She still would not look at me and then my friend told her that they were being rude to us and they still didn't give us any sort of reaction. After making a new reservation, she told us it would be $130 MORE than the original quote. I then got angry and started to storm out and said they could F off.. she then proceeded TO THROW MY CREDIT CARD AND LICENSE AT ME when I went to get it back. In my life, I have never experienced someone as horrible as this woman. She is in the wrong line of business if this is how she treats people (apparently others too, considering the reviews). If she is the owner then Avis should be absolutely ashamed of themselves that they're allowing such a terrible person run this place under their name.

We picked up a car that was full of trash and cigarette butts. Jennifer at the counter said that…read morethey're cleaning crew was on vacation for 4 days.. when we return the car she tried to scam us out of $400 saying we smoked in the car and we did not even smoke!! We would have refused the car but Jennifer said it was the only car available and we had to be to the airport so we took it. Also there was a big gash in the right front tire that we noticed when we got to our destination. We have been on the phone with customer relations all day to try to get this charge removed. Please beware it seems Jennifer is running a scam to get a percentage of the cleaning fee.. stay away from this location!!!

Awful! I needed a rental while my car was getting fixed after I was hit from behind…read more I called Hertz on a friday and said that I would need a minivan as I have 5 children in my care during the week. I was told by Blake that a van rental was not available until the following Monday after 3pm. I said that was fine and we set up an appointment for the Monday to pick up the van after 3. Monday comes I show up at Hertz a 4:15 and there is no mini van available! I was give some lame excuse that sometimes reservations get overlooked .... but they were more than happy to have me go up to an SUV for an additional cost. No Thanks! Frustrated as you can imagine! Now I have no rental and the work that needs be done on my car has to wait. I think I'll use enterprise next time.