Thank god they got rid of that lady she was so rude and disrespectful new management new…read moreexperience it was great I can say it's safe to come here again !! Good job guys

This was the most insane experience I have ever had. My friend and I needed a last minute car…read morereservation, so since I book with Avis often, I made a quick last minute reservation. When we walked into the store we were immediately dismissed, when neither her or the other worker acknowledged our presence. She then proceeded to tell us that she didn't have the car we reserved. I said whatever they had available would be fine. She took my id and credit card and then she told me she needed my company id for my discount. I have never once had to show my company id and I asked if there could be a one time exception since I didn't have it with me. She said no and then proceeded to do the reservation without the discount code. I asked her how much it would be without the discount and she rudely told me that since it's a one day reservation and she's having to do it over she didn't know yet. I then told her this was the worst customer service experience I've ever had. She still would not look at me and then my friend told her that they were being rude to us and they still didn't give us any sort of reaction. After making a new reservation, she told us it would be $130 MORE than the original quote. I then got angry and started to storm out and said they could F off.. she then proceeded TO THROW MY CREDIT CARD AND LICENSE AT ME when I went to get it back. In my life, I have never experienced someone as horrible as this woman. She is in the wrong line of business if this is how she treats people (apparently others too, considering the reviews). If she is the owner then Avis should be absolutely ashamed of themselves that they're allowing such a terrible person run this place under their name.

This office completely ripped off my grandson. He returned a car that he had for four days. He…read morereturned it to Newington CT, having originally rented the car in Philadelphia. He was charged $1500!!! I am furious and intend to dispute this charge. I've read other reviews about this location and it looks like there is a trend of bad behavior.

Rented SUV. They said had full tank of gas, half tank and $40 later... Glad I caught it before…read moreleaving! Now time to return...1 person at the counter with several people in line. Line held up while rep is on phone for customer service issue...Not feeling good about this place! Only 2 stars due to cheapest price.

Daniel and Josh were amazing. Helped me get a great rental. Rented here a few times -- efficient,…read morenice, helpful. :) thanks!!!

We rented a car via Expedia with Hertz for the car to be picked up at West Hartford, CT…read more We were told that there is only 1 car available and it was Nissan Rogue (we paid for the medium sz SUV). We were asked to pay $258.00 and were told that $200 is a deposit that will come back to the credit card upon car return and the other $58.00 is a tax that we have to pay. When I called Expedia - I was told that taxes were included in my total amount with Expedia and Hertz had no right to OVERCHARGE me. Start driving we were noticed that car is dirty (we found 2 dirty coffee cups under the driver seats and the screen for navigation was sticky). How could rental company rent a car without properly cleaning and sanitizing it?????? Upon car return, Hertz charged me another $51.00 ! This is double charge without any explanations. Calling them - you go nowhere, they will keep you on hold and than disconnect! I am never going to rent from HERTZ again! It used to be the company to rent from for my entire family and this is going to stop right now.

I'd definitely rent from this place of business. The employees are welcoming and kind. They work…read moreefficiently and they don't have you waiting around for long. They do require you to have an appointment prior to coming there to pick up a rental. That's not such a bad thing. I actually did business with the enterprise in Springfield, Mass. I couldn't have been happier.

So I rented from New Britain Enterprise location 2 weeks ago..customer service was on point and…read morequick..but Car was a relatively new Nissan Maxima but it smelled like cigarettes and wasn't well cleaned b4 my contact.. I also left a pair of somewhat expensive Jabra earbuds in the coffee holder (yes i know it's my property and responsibility). I would figure that the company policy would be to turn in items to lost and found but I guess this is not the case at the New Britain location.. Renter beware

Editing to add that it took many calls, I spoke with 5 people total, and 2 months later I got my…read moredeposit back. Now, Ace rent a car is still charging my credit card over 2 months after returning the vehicle. Two charges that totaled about $35 were charged to my card this week. WTF??? Scammers!!!

We rented a car from Ace durning the blizzard, and they gave us amazing SUV that was AWD…read more Thanks to Ace, our trip wasn't ruined! They pulled through big time.

They just keep hitting my credit card. Do not use Enterprise. Unapproved charges. They keep…read morecharging me for bogus charges that can't be backed up. I hear they have done this to others as well.

I recently got into a small fender bender. I needed to get a rental while my car was being worked…read moreon. Enterprise Rent-A-Car worked with my insurance, I just had to let them know how many days I needed the car and on what day. I also told them I'd prefer a car that's similar to my car, a sedan type of vehicle. I called them to let them know what day I'll be coming to get the rental. They presented me with a white 2020 Hyundai Elantra. This was prefect for me. It took me a minute to get CarPlay to work. It actually needs an authentic Apple cord for CarPlay to work. The car is very easy to navigate and drives very smoothly. They have very basic rules, when it comes to the use of the rental. No smoking in the car, there is a big fine for smoking. Not an issue for me, since I don't smoke, and return the vehicle with as much gas as I received it with. That's it. It's pretty straight forward. If you need additional days beyond the agreement, that's taken care of with a simple phone call. I'm very pleased with Enterprise Rent-A-Car. I'd for sure recommend them if you're looking for a rental.

***review for Kane st west hartford location (not on yelp)*** the person working the desk needs to…read morebe trained with some kind of script or something to learn how to properly communicate with customers. i walked into the office and it smelled strongly of weed. i had booked a rental online using priceline. i came to pick up my car saying i had a reservation. the guy just kept saying credit card and license. i kept asking if he had my reservation pulled up. repeated credit card ma'am. like i'm literally just looking for some kind of acknowledgment that the reservation went through, trip details, type of car is available, etc and instead just being asking over and over for my card. I also had my boyfriend with me who i was going to have as an additional driver and had his military id with him for discount. When i asked if we could apply the discount, the man said "it's under your name" and i was like oh? ok can we book under his name then? nothing. he literally said "put that away" and refused to give discount. by this point i was sensing his attitude and just wanted to get the keys. he then said "how are we insuring today?" i tell him i paid with the reservation for full insurance protection. he gets frustrated "maam. insurance" again i go back and forth genuinely confused because ive rented truly over a hundred cars for work in my life and this is absolutely never how it's ever gone. i pull up the reservation on my phone and show the full covered insurance which states i DO NOT NEED to provide any personal insurance for the vehicle. again, i know this because i often rent for work and would never put my personal insurance info down on a car for work related travel. he barks again "just make this simple. tell me ur insurance" i apologize and say i need to call avis because clearly we aren't on the same page here and i don't like the way im being spoken to. His jaw dropped. he then TURNS TO MY BOYFRIEND to try to get him on his side "is she serious? was i rude? cmon man" when yes. very clearly he was rude both to my boyfriend at the beginning and to me throughout. i talk to the avis guy on the phone he says i don't need to provide insurance the reservation says fully covered, and he was about to apply military discount on the phone before the desk worker finalized the contract and locked the guy on the phone out of being able to change it. i signed. i don't care about the money truthfully i tell the guy on the phone to please just train the worker better. THEN i get in the car and it smells RANK. like someone had been hotboxing for hours in there. i've had the car five days now driving with two air fresheners fully opened and windows down in the dead of winter and it STILL smells. when i went to pick up my nieces as it was intended to be a family vacation, they both everyday pretend vomit the whole ride because of how strong the odor is. absolutely not worth "saving" $75 on a rental. go with enterprise, get good customer service, get your military discount as you should, and have a clean car... as i go to leave the desk guy keeps reiterating he never meant to be rude but it felt like he truly had no idea that saying one instruction over and over is very rude. i walked him through how he should have said "unfortunately we cannot apply that discount for you, sorry" and i would've been chill instead of "put that away" if he had said "yes i see here on your reservation you are fully covered for the vehicle, that will cover the car fully we just want to know your personal insurance to know you are an insured driver" i would've been chill. it's the repeating the same nonsense and being frustrated with ME when you aren't communicating properly that sent me. and the weed smell is absolutely enough to have me never rent from here again even if the guy was nice.

I rented from this Avis this past weekend and had a great experience. I reserved the vehicle…read moreonline the night before and was able to pick up my car the next day with very little wait time. Drop off was really quick and convenient as well. Tina processed my reservation and was very friendly and efficient. I will definitely go back to this location.

My daily driver was in need of some interior deep cleaning. I somehow missed Matt's website that…read moreactually lists pricing! I received fast and courteous responses and a good detailing job at a fair price. My only "complaint" is that the front doors on the '15 Passat have some faux speaker grill to make them look bigger and I noticed there was still some cruft in some of the cavities a few days after my service. I'm just going to mention it when booking next time so a bit more attention can be paid but I will definitely be back.

Wow, just wow. Matt is the real deal, we'll definitely be returning whenever we need our car deep…read morecleaned. The price was fair, he worked fast and did a super detailed, excellent job. He's also very friendly and responsive. He answered the phone quickly and got us a quote and an appointment same day. I couldn't be more satisfied. Thank you, Matt!

Stopped by wave for car wash used credit card option . Took my card countdown started & no water…read morewhat a rip off . I turned the dial to every kind of rinse , high pressure wash , no aqua . . Second bay close to plaza . I would like my $10 returned .

Today I decided "try luck" after all this time: I got myself I awesome deal on Groupon, upon…read morearrival I have no clue how to use it; specially with this pandemia going on, so I called, the spokesman was very friendly and it went through step by step. The results: tires, body, waxing treatment, spotless!!! Bottom line, I'm very satisfied and yes I'll recommended. (Full touch less service)