we bought a 2021 toy hauler march of 2024
we have been…read morerunning into nothing but problems with it. We have called multiple times left multiple voice messages. No one ever gets back to us. originally we had dealt with Sara originally and she was fantastic then we got STUCK with dealing with Brittney ever since, and since then this has been an AWEFUL experience, the floor is rotted underneath in the toy hauler back room, the glass door, we asked for help with knowledge to go about keeping the glass piece from falling out, which we never got help with, now the door has completely fell off its tracks in that section, the blind behind the couch, doesn't even cover the whole window, the pull cords for the couch the two chairs the middle they snapped so they don't recline anymore, the sink, it does nothing but constantly leak, there is a leak under the shower in the storage unit, the outdoor speaker never worked and we had to replace it they provided it but we had to replace it, along with a a list of other WE had to fix as getting ahold of anyone there is impossible, then while us replacing things taking things apart there are chunks of wood and wood and sawdust from whatever caused it, but we were told that they were going through cleaning the camper and this is not something we had also expected, the fireplace crapped the bed then finally MONTHS later they got around to replacing that for it to crap out again, the screening on the back door was never fully held in as they said they would fix that as well and still have never reached out, the door entry way doors, they don't close the plastic is broken and they always pop open as they don't close, the thermostat in the bedroom doesn't work. It blows out air-conditioning, but it doesn't blow out heat, but when we drove off the lot the interior stair is damaged and we were told that it was already ordered and we will be contacted when it comes in and MONTHS go by trying to situate all of this to then find out a few days later to then be told they don't carry it anymore and if we want it fixed it won't match, then we wake up to the main toilet leaking and the toilet is empty as we can not use a leaking toilet, MIND BLOWING but the leak is going THROUGH the door trim running up from the floor and coming out on the floor in-front of the bedroom, so now we have sewage water constantly in the camper, and can't use the main bathroom, and then have to i'm sure deal with possible mold from it being in the wall from sewage, as we now have to hire a handyman since we clearly didn't spend enough money driving off the lot with a 2021 toy hauler. Now we have to hire someone buy parts and have things fixed correctly as getting a hold of anyone to situate anything at this dealership is nearly impossible. Then they made it seem like they were trying to help fix the issues and they sent 2 guys out in the pouring rain, to look at a few things (mind you nothing came from that visit even though the guys said that things would be covered as we pay for an EXTENDED WARRANTY) to then be told by the RUDEST individual brittany (who we have now heard and seen some crazy reviews and wish we never bought there, especially through her) that nothing besides like 2 small things would be covered so very DUMBFOUNDING to know we pay extra for them to try extra hard to avoid fixing products they sold.
we understand when you buy something even if it is three years old that there will be things with wear and tear but at the end of the day, this is not wear and tear this is they got something in they wanted to sell it knowing it had issues and they just chose to cover things up with a Band-Aid and sell it and just look away instead of ever trying to fix any issues. so as for us we will never buy here and we encourage you don't either as it has been nothing but a nightmare. hopefully you guys have a better experience, and take your money somewhere where you're a valued customer and not just sold something to ignore us. As we have MANY MANY pictures so here are some. They also know we bought it to live in for a bit and told us to bring it in for a week or so so they can go through it knowing that is not an option and they knew that and tell us to wait till spring to bring it in as we have again informed them we live in it and don't have the means of going to a new location to fix things that should have never been to this extent, and then have us pay for a hotel or something to put us in so they can "check things out" so they want us to pay for a hotel, pay for extra repairs as if paying for 2021 toy hauler wasn't a big enough of a purchase, so clearly there's no insight on things being fixed, if i could do negative stars i absolutely would.
