Needed a 1 day SUV rental and had found a great deal online at this Budget. Easy to get to by…read moresubway and when booking could arrange another convenient Manhattan location to drop off without additional charge. The woman behind the counter was very friendly. The only things to note: 1) They don't have access to gas, so the gas tank was less that full; 2) The outside of the car could have been washed beforehand; 3) Especially if your driving less than 75 miles, keep your receipt for filling up the tank to show when you drop off the car, otherwise there's an automatic charge for gas that is likely larger than what you paid for the gas. Definitely, I'd rent from this Budget again.

I called to make a reservation first man I spoke to made the reservation for Denver, CO instead of…read moreDanbury,CT. The second woman I spoke to made the reservation for Fairfield, CA instead of Fairfield, CT. The people who work here do not understand states and the distances between them. Their online booking does not work and they do not let you speak to anyone at an in person location.

Bad experience with Enterprise in October 2025 detailed below…read more I live in Colorado. Prior to arriving in New York, I lost my physical credit card. My new card did not arrive in time for my trip. Understand that it's standard for most car rentals to not accept Apple Pay / cash. However, Enterprise made it very difficult to work around this. This location accepts debit cards, but NOT from out of state customers. They said I could call a friend and have them put their card down and I could still rent the car without them in the vehicle. Luckily I did have a friend nearby and he came. However when he tried to use his physical credit card with their payment system, it would not work. So not only can you not use ApplePay, even physical cards sometimes don't work? They then told us that he couldn't use his debit card if he wasn't going to be in the rental car with me. I had to call a second friend to try their physical credit card, which luckily worked. Was stuck in their building for ~2 hours. Service also stinks in their office, so I had to exit into the garage / go downstairs to even communicate with my friends to come. The car they provided also smelled like cigarette smoke - even after they cleaned the interior. They let me take it without cleaning the outside since I was in a time crunch but would have expected the interior to not smell. The front desk lady I spoke with was nice but horrible experience overall - namely caused by their debit card policy and wonky technology. Won't be back to this location.

I went inside to get us a good car rental for 5 days, and I got us a good reasonable car good with…read moregas mileage. Enterprise really have good cars and good rates for rentals. You have choices to use your own insurances as well. Nice people working here. I also used Enterprise on my trip in New Jersey as well. I highly recommend Enterprise. They will get you in the car you want.

Service I wanted to…read moreshare my experience yesterday at Dollar. We waited for a car for 45 mins because the computers downstairs were not working. The employee was not apologetic and we had the impression he was slowing down the process. We moved to the hertz office upstairs ... 20 minutes later still no car, no apologies and he was filling a form manually for 10 mins. Never had such a bad experience. I had an insurance and an umbrella I rent cars all the time and he gave me a lesson on insurance, I let him talk but considering then he took 45 mins to figure out the computer / car situation, he should have spared us the lecture retrospectively. His colleagues had no issue with computer and were nice. There was barely anyone in the store. The attitude, lack of apology was unusual. He threw the keys at us literally did not show us the car told us that was the one left. Terrible experience. Really not happy about it. No the service we are used to. If he is so bored he should be doing something not involving customer.

the star should be 0 if possible The worst experience ever!…read more Do Not not not not choose！！！ don't respect the scheduled appointment and the FAT black old woman behind the front desk is extremely rude ，ugly and disrespectful. no any patience to clarify small query charge us 50usd for later return within 20minutes. Terrible disappointment!!!

This is the worst rental car place I've ever been to. I had a reservation there this morning for 11…read moreAM on a Sunday. There were 30 people waiting in line to get cars and none were available. The employees are super smug, and there isn't a way to reach the office by phone. I was late to my job and almost fired as a result of not being able to find a rental car anywhere else. The incompetence of this company was astounding. There were 30 other people who had been waiting for hours for their cars and kept being told that at best, they might get them later that afternoon. After speaking to representatives at Avis, all they did was offer me discounts. They had no accountability at all and didn't even remotely care about how the customers were being impacted. Use anybody but this company.

Friendly staff. We were in and out quickly and dropoff was super fast as well. I see a lot of low…read morereviews, but this current team does a great job!

Gleb and his team are awesome! I've used them 3 times now, and I've had a great experience each and…read moreevery time :) They have organized drop offs and pick ups and even accommodated when I was running late from an agreed upon pick up time since they didn't have anyone picking up the car right after me. All in all, they are my go to for car rentals in the NY area. Thank you for providing an excellent service guys! N

I rented a Cayenne through RealCar last year and never got around to this review, but wow, I cannot…read morerecommend them enough. Besides the obviously beautiful car, the door to door service is seamless as promised, tailored service, and super accommodating when plans change. I rented mine while my primary vehicle was in for service which of course took Lin her than planned. Twice I called to change plans without a hitch. Thank you RealCar!

The team of Hertz employees at this location (156 West 55th St., New York, NY) greatly exceeded my…read moreexpectations based on other Hertz locations. The pick up was simple. The drop off was simple. Everyone was friendly and helpful and the price was great value! I would happily go back there again and again.

I reserved a car, And it wasn't there,…read more Screwed up my entire day, What a joke of a business. I hope these guys don't last, Save yourself the trouble, And rent anywhere else.

I rented a car through Expedia, which was supposed to be a Volkswagen Jetta for $140 a day, which…read morewas already expensive, and when I went to pick it up, I was told that they only a Chevrolet SUV which is an upgrade and I'm supposed to pay for the upgrade. I told them that I don't need an upgrade and I just want to pickup a car for the price I paid and they said that I can only take a paid upgrade or no car at all. They bring one car per customer from somewhere else and if it's an upgrade they'd charge you for that upgrade. This location are crooks and make sure to not rent a car with this company. I ended up in a mazda that smelled bad for $200 a day. Yikes! Stay away

Budget Rent-A-Car in Manhattan is an excellent way to travel NY beyond the city center. I decided…read moreto see NY beyond its city landscapes of buildings and parking nightmares, so I decided to look outward and beyond. Reservations online was easy but the limits are exclusive that's, you cannot use or input your own insurance to waive theirs, nor change your reservations once it's locked in. The staff seems to lack the training to accommodate customer requests for small changes and seemed unable to modify anything from their end. Prices are reasonable, of course if you consider the NY landscapes and the location is just perfect however. Calling their customer service number is a nightmare cause no one picks it up, good luck on that. So, since I wanted extend for the second day, I have to go back to the station to ask for the extension. Guess what, the agent went for his break and I have to wait for an hour for him to come back? Really unprofessional! Having this opportunity allowed us to leave NY and head to Albany for the first day and Long Island for the second. Returning was easy, drive in and the security person will take the car and check you out, done. However, the security guard asked for a TIP for his work. I'm not a cheap guy but with a very disturbing and unprofessional experience, I felt this rental agency did not deserve a too from me. I hope Budget Rent A Car retrain their staff and put a code of conduct around their mission of serving customers instead of lunching us with a buck or two!

Yvonne was extremely unprofessional with our experience. My friend's flight was cancelled due to…read morepoor weather on Sunday, 7/9/23, and he absolutely had to be back in Montreal before the next day so he booked a car on their website to road-trip back to Canada. Upon arrival, Yvonne assisted us and was very unprofessional with everything. She asked very odd questions and almost acted as if she's never seen a foreign (French) passport before. She asked on the spelling of my friend's name and literally struggled and was straight up rude the entire time. The worst part is that she said there was a glitch in the system and that there were no cars available even though there was clearly a reservation booked. In the end, she was able to provide a car somehow, but that was after she told a family with a crying baby to leave the office since we had apparently taken the last available car. Absolutely horrific experience. The car itself ended up being brand new and nice so Alamo can have a star for that, but I would not recommend this location, especially if you have to experience dealing with Yvonne.

Rosalie has phenomenal customer service. I want to send a big thank you for helping me with my…read morerental last week!

This is now the second Avis location we've visited in two days. Do not rent from Avis , the…read moreexperience has been absolutely horrific. We made our reservation over three weeks ago, and when we arrived at the first location (Warren Street, Downtown NYC), we were told there were no cars available. Instead, they tried to give two women a pickup truck -- in New York City. I don't drive pickup trucks. On top of that, the staff at that location were among the rudest and anti women, men I've ever encountered. We were then sent to another location on 54th Street Uptown, the next day, where we waited for nearly two hours, and some people had already been waiting three hours or more. Ultimately, we lost our vacation and travel plans due to your company's complete lack of organization and professionalism. Avis, I expect to be reimbursed not only for the transportation costs I incurred while attempting to retrieve a vehicle but also for the financial and emotional cost of a ruined vacation.

Just had the best experience with Rasheeda! This is my normal location, but my family and I have…read moregone to JFK last time. We wanted to book closer to get on the road sooner. I'm so glad we did because I was able to meet the wonderful Rasheeda! What a pleasure!!! Top tier customer service, I had to make sure to make this review! She was so kind and helpful. Made my very early morning trip over so pleasant and truly set my day off to a great note. Thanks for all you do - especially during the holiday season!

I have only ever written good reviews of places. Even when it is subpar or doesn't meet…read moreexpectations. It takes a lot to write a negative review for me. DO NOT rent from them under any circumstances. I feel so sorry for the staff working there because it is obviously not their fault that this company does not function whatsoever, but I am sure they get the brunt of frustrated customers every day. We reserved a car for 11:30 am, were told there were no cars and would probably not be for a couple hours. No other information was provided. Eventually, and only after telling them repeatedly that if we didn't leave by 1:00 pm we would miss a wedding, they transferred us to another location Hertz to get a car. This did not seem to be an isolated issue. There were 9-10 other people on the wait list for us waiting that long for their cars. It's cheap but it seems it's a 90% or more chance this will happen. In the future, I would pay $100+ more just to not deal with this company. Santos and Elizabeth who were working there were helpful in finding a solution and it was obvious that this is not in their control. They deserve a better employer and customers deserve a least some semblance of reliability from a car rental company. Main point: Don't rent from them, and if you absolutely have no other choice, leave yourself a 4 hour buffer minimum or you won't make it where you are going

They scam you by charging $15 each way for tolls that could be as little as 35 cents (which was…read morewhat my toll charge was on the NY State Thruway). I ended up getting hit with a bill of $123 a month after I rented the car for driving around NY state.