This is my second time of renting a car from this location. I get called an hour before my pick up…read moretime and am told there's no car available for me. They don't know if there will be any available on the day I have my reservation. There's no respect for your time. I am wondering why they are in business. They are very disappointing.

TL;DR: This location consistently fails to have vehicles ready at scheduled pick-up times…read more I've made two separate reservations at the West Hartford Enterprise and both times, there was no car ready when I arrived. What's the point of making a reservation if they can't honor it? On one occasion, they gave me a smaller vehicle than what I booked -- and they did provide a rate adjustment. Although the workers are nice, this level of service is completely unacceptable. I won't be booking from Enterprise, especially this location again.

They were going to charge me $450.00 to clean some minor dog hair from the front and back seat. So,…read morethey want you to do their job. I will never ever rent from Budget again.

I have to say and the most respectful way possible that Hertz is gone downhill to the highest…read moreextent in years, particularly the Hartford Weston Street location. I do not like to downplay any place of business however there are major areas of concern. from reading the reviews that are not being addressed and it's more just like a money grab from dealing within the Uber aspect of this. I will also be following up with a complaint to Uber and it does not stop there because I am writing a lengthy communication which will be sent out to all the higher-ups and BBB I'm not sure how it can go because it only seems like a rotation that you find trying to speak to someone of a higher caliber. so with that being said, this is why I am on yelp. I work within the Uber industry as a part-time job and I am provided services from Hartford only because it's the closest location to me but the manner of how I have been spoken by Keydoe which I've let it slide a lot because you try to give people the benefit of the doubt and try to learn people for who they are, but when it comes to me working and spending my money, my hard earned money. There's a lot of things that need to be taken in a consideration here and I don't think they are especially at this location. I have to say that again. My money is earned not given to me so when I'm investing in a company, which I am investing in Hertz because I pay out of my pocket to rent their vehicles to do my job and to the standards that it should be there's a big area of concern here and when I try to address the concern with one of the representatives I got a tantrum I would say he was more upset at the fact that I was willing to wait and vehicle that they give me service engine light on and other mechanical issues and when I say it had a hole in the floor of the driver side, the rug was completely ripped that was two cars that day that he was trying to give me that we're not up to standard,especially for the price that we were being paid. I've switched my vehicles out three times with the 2nd time being no fault of there's, however the 3rd rental that they tried to give me the was not in a condition to drive on the road so they switched me out into another vehicle which it doesn't appear that the third vehicle was closed out which resulted in Hertz charging my car for two vehicles one that I never even drove off the lot with they switched it out that same day so when it came time to renew, I am being charged for two cars, but I only have one . when I tried to call last week to speak with a manager and I was not addressed and was unable to contact so I went in however, my concerns were weren't taken serious and you get the runaround the vehicles they give you are damaged. They're either not clean properly or is something wrong with it to where they're telling you you need to go and get it repaired or just take the car for the week and bring it back to exchange the following week which I have taken multiple days off of my job to go to Uber to address these concerns and spend hours in the lobby trying to take my concerns up with the representative who will try to fast talk you and talk you into believing what he's saying is right and what you're saying is wrong and then get upset when you don't agree with what it is he wants you to do. I've experienced it firsthand. I have a witness to that to what I have experienced sexual favors being asked l, and as I try to be calm and humble, it took me to another place that I should not have to be with anybody in a place of business. I don't care if I do know you or if I do not know you in a professional world you want to be treated with that, and Hertz Hartford on Weston is everything but that. I have rented vehicles with Hertz for many years and I've always gotten the highest level of appreciation for being a customer. I do not feel appreciated here and I'm really looking into considering going to another state just to rent a vehicle because of the lack of respect carelessness on which how things have been handled I've had to call Hertz many occasions for being overcharged which results to be refunded days later and it keeps happening and now I'm facing being charged for two vehicles when only one is in my possession and the one that they're trying to charge me for I never even took that car so please tell me what is going on with this company and why the manners have changed in which how you deal with people I have multiple people that I could align that has complained on the way the Hartford Hertz is operating and nobody there seems to Care at all. They just take your money and send you on your way. They don't care if you're overcharged they want you to call customer service. They have nothing to do with it but when you call customer service, they're rerouting you back to the location it is a game!

Daniel and Josh were amazing. Helped me get a great rental. Rented here a few times -- efficient,…read morenice, helpful. :) thanks!!!

We rented a car via Expedia with Hertz for the car to be picked up at West Hartford, CT…read more We were told that there is only 1 car available and it was Nissan Rogue (we paid for the medium sz SUV). We were asked to pay $258.00 and were told that $200 is a deposit that will come back to the credit card upon car return and the other $58.00 is a tax that we have to pay. When I called Expedia - I was told that taxes were included in my total amount with Expedia and Hertz had no right to OVERCHARGE me. Start driving we were noticed that car is dirty (we found 2 dirty coffee cups under the driver seats and the screen for navigation was sticky). How could rental company rent a car without properly cleaning and sanitizing it?????? Upon car return, Hertz charged me another $51.00 ! This is double charge without any explanations. Calling them - you go nowhere, they will keep you on hold and than disconnect! I am never going to rent from HERTZ again! It used to be the company to rent from for my entire family and this is going to stop right now.

We were referred to this service from a friend. It was very easy to arrange for pick up from our…read morehome and airport when I called. Our driver, Alex, was very nice and friendly, and the car was comfortable and clean. He was early to pick up us from home, which gave us time to load our luggage, and picked us up at the airport right where he said he would be. I highly recommend this car service if you should ever need one.

Alex picked me up at 5 am and took me to the Boston Airport. He was on time, car was very clean…read more Most professional and courteous. Felt comfortable with him. Strongly recommend D&I Limo.

I don't normally write reviews for corporate locations, but I had to shout out the staff members at…read morethis Enterprise office. Jack picked me up at the auto shop right on time, and helped me with my daughter's car seat, even though he really didn't have to. He is brand new at his job, but you wouldn't know it with how caring and friendly he is. The other employees, Alex and Sasha, were so nice to me and to my daughter, and they helped me get set up with our rental, even though it's really not their responsibility. They even gave me a free upgrade to an SUV, just because I waited for about an hour for things to get sorted. Again, they didn't have to do this! Thank you to the team for making my morning a little bright.

My car was stolen in December, since then I've been renting so that's seven months nonstop rentals…read more Averaging about 400.00 a week. So roughly about 10,000 in 7 and a half months. When I finally decided to return it I was eight hours late. Because of that they charge me for a whole day. When I asked was there something they could do to help me out where I didn't have to pay for a full day. Maybe a late fee or even at a discounted rate I was told very rudely by the representative there was nothing they can do. I've given this business 10,000 dollars of my hard money only to be treated as if I was trying to get over on them. I was told by serval people not to rent from this location being that they were very rude to their customer and at times I did feel it but I don't like change so I went with it. However after this last experience the East Hartford location will never see my business again. I would like to send a special shout out to Alex however he's the only reason I had stayed so long.

They were able to get me in for an oil change on the same day. I'm sure I just was at the right…read moreplace at the right time. But it speaks volumes as to how quickly they're try to get you in. The service was way quicker than "Valvoline Drive Up". The customer service was top notch. Everyone was cheerful and made me feel they were happy I was there. They communicated clearly, concisely, and were detail oriented. The waiting room and single person restroom were both so clean, quiet, warm, and showed pride and respect in what they're doing for their customers. I was impressed and I think you will be as well

*DO NOT COME HERE UNLESS YOU WANT TO SPEND $10K IN REPAIRS*…read moreMy wife and I were going to the store when our 18' Toyota Tacoma stopped working, so we called AAA to tow our vehicle to the nearest shop which was unfortunately, South Green Automotive. They told us our alternator was dead, so they replaced it. Charged us a good amount of money which we thought was a little bit on the expensive side but they gave us a warranty so we had that to fall back on. At least that's what we thought... Not even six months later, and our alternator failed again which led us to think that maybe they had a defective alternator so we called back to see if we can get into the warranty that they promised us, and basically had to beg them to honor their warranty, which seemed very sketchy and just unprofessional for me. They charged us the parts plus the labor cost when a lot of shops waive the labor because of the warranty and only have the customer pay the parts. Unfortunately, this was not one of the shops. Not even three months later, and the car failed again so I decided to take matters into my own hands and change the alternator and the battery so that way they wouldn't be any failure of the charging system with both parts being brand new. That only lasted for about 2 to 3 weeks, so after being fed up with this issue, I decided to take it to the Toyota dealership which told me that the alternator connector was severed, the pins were damaged and misaligned which caused the alternator to fail. Two years, Four alternators, three batteries and $10,000 later I am now hoping that my car will be fixed tomorrow so I can finally drive it. It is a shame that AAA allows for these kind of shops to continue providing service without any sort of checks or balances, because something as simple as a connector could've been inspected and repaired. Then again, Toyota mentioned that they have only seen BAD MECHANICS sever connectors and wires. There's a reason this place less than 50 reviews.

My daily driver was in need of some interior deep cleaning. I somehow missed Matt's website that…read moreactually lists pricing! I received fast and courteous responses and a good detailing job at a fair price. My only "complaint" is that the front doors on the '15 Passat have some faux speaker grill to make them look bigger and I noticed there was still some cruft in some of the cavities a few days after my service. I'm just going to mention it when booking next time so a bit more attention can be paid but I will definitely be back.

Wow, just wow. Matt is the real deal, we'll definitely be returning whenever we need our car deep…read morecleaned. The price was fair, he worked fast and did a super detailed, excellent job. He's also very friendly and responsive. He answered the phone quickly and got us a quote and an appointment same day. I couldn't be more satisfied. Thank you, Matt!