Not sure what the other reviewer is talking about - but I just had a wonderful experience. Both…read moreemployees were lovely, patient and helpful. I'm not a frequent renter so had a bunch of rookie questions, which they were kind enough to answer. They also helped me get the process started with EZ Pass so I could use my own tag. Lovely, clean and brand new Ford SUV was ready and waiting for my pick up - and with a full tank of gas. I'm going to be renting more often for work purposes, so if customer services continues to be at the high level I got today ill definitely upgrade from 4 stars. Only time will tell that part though!

Worst customer service experience I have ever had. Joey canceled my reservation and called me only…read more45 minutes before closing the day before my rental was scheduled to let me know they had no vehicles available. Instead of taking responsibility, he blamed Budget's corporate office for their mistake and lack of professionalism. My reservation had been prepaid more than a month in advance, yet I was left stranded in Hartford scrambling to find a vehicle so I could get home and get to work. This situation was completely avoidable and handled very poorly. I will never rent from this location again. The lack of communication, accountability, and customer service is unacceptable. Overall, this was an extremely disappointing.

Under a new management.. this place has gone above and beyond their costumer service. Cars are…read moreclean and they actually have a good roster available.

first of stop giving people dirty cars to rent but it's brought back how you gave it it's a charge…read more second stop with these unexplainable charges and then trying create some fake reasons of why the charges were made. This is the worst auto rental company eve. Customers are never satisfied with y'all service. please do better and start implement some type of solution to the service and billing. y'all need to be reported to better business bureau.

Mike, the Somersworth manager was super helpful and didn't rush in answering my questions. I love…read morethis place. I just upgraded my plan but received more in services than the cost of the upgrade!

I usually go to the Manchester location for the free vacuums but this location is more centrally…read morelocated. I have a monthly membership for unlimited washes and they do a pretty decent quick job. This location isn't my favorite because the staff is not very attentive. My car was off track and it scared the hell out of me! I believe this is because the staff was not paying attention to make sure my tires were properly aligned with the track. There are also two that merge into the one car wash and can get hectic with the usually distracted staff. I recommend going in the first line to the left as that line flows more quickly. You may get stuck in the second line if nobody is directing the traffic, which is usually the case. Otherwise for a quick wash, especially during the winter season, it's not bad at all unlimited for $25/month.

Truly a nightmare experience, largely due to the fact that the main guy at the check-in is one of…read morethe rudest, most condescending customer service agents I've ever encountered in any industry ever. I had to wait for an hour and a half (even though I had made a reservation, good luck with that!) and watched him talk down to every single renter the entire time I was waiting. His default mode is to be extremely rude and try to make you angry before you can even ask your first question...it was painful to watch and even more painful to experience. He should be NOWHERE near any sort of customer-facing job. I get it's tough being underpaid and dealing with lots of moving parts with Uber x Hertz, but this guy's default demeanor single-handedly ensured I'll avoid Hertz as a company nationwide/worldwide at all costs going forward. Beyond that awful dude, they rented me a car that wasn't eligible for Uber but it took them two days to figure out that was their fault and then had me drive back to swap it out for a car that had *many* problems, including a key fob that only worked sometimes causing me to be locked out of the vehicle and unable to use it multiple times. Hertz corporate issued a partial refund but I will never, ever, ever, ever, ever go to this place again.

4/9/26 Incredibly slow, 1 employee renting, taking a good 20 minutes or more just to rent each car!…read more Now they just bumped a retail person in front of my waitlist!

Harte Infiniti charge me 1200 hundred dollars to replace a rear wheel sensor…read moreA abs sensor for a 2014 Q50 Infiniti is less than 20 dollars. I will never purchase are ever bring my car to this dealer.

So couple weeks ago my wife and I went to heart infinity to look at two QX50. A blue autograph, and…read morea black essential the salesman that we got was Ron. He took the time to explain the difference between both cars and we test drove both cars. The deal was pretty easy and we bought a black essential. The reason I didn't give it five stars is the business manager. It bothers me when they give you a price and when you say no all suddenly take $1000 off. just give me your best price first.

It was time to take my car for an Emissions test. I drove to Nutmeg Auto Service because I saw they…read moreoffered services on Saturdays and an appointment wasn't necessary. As soon as I pulled up, a young man came to my window and asked if I in came for emissions. He said it would be $20 in cash, and to give him five minutes. I handed him the cash and my keys. He immediately drove the car to the garage. I waited outside for around five minutes. Then he returned with a report that said "pass". I was good to go. On my way home, I noticed my check engine light was on, it was not on when I arrived at the shop. However, after a short drive down the road it went away on its own. I'm very happy with the fast and efficient service I received at Nutmeg Auto Service.

Overall an honest operation. Some of the mechanics are a bit green and inexperienced. Make sure…read moreyou look for the owner. He's knowledgeable and makes sure the work is done correctly. Prices are reasonable. Building looks underwhelming but good experience overall.