This hertz is ok. They try to upsell you on everything. It's really dirty as well. They did provide us a free upgrade to a bigger car after they over-rented their economy grade cars. Funny thing is the sales guy was trying to sell us that car for 20 dollars more. We eventually resisted long enough and the sales guy caved in and gave us the upgraded sedan for free. The sedan was this beat up and had lots of dents and scratches. Be sure to check the car carefully! read more

Hertz Rent A Car - Car Rental Near Me - Royal Oak, Michigan

1-Star Review -- FORMAL ESCALATION / NO RESPONSE FROM HERTZ HERTZ -- I AM STILL WAITING FOR A RESPONSE. I am updating my review because, despite submitting a formal executive complaint and providing Hertz with detailed documentation of my experience, I have still received no meaningful response or resolution. This is no longer simply a complaint about a bad rental. My rental began May 29, 2026, through a State Farm insurance claim. Over the course of this rental experience, I dealt with multiple vehicle exchanges, repeated mechanical and safety concerns, roadside-assistance cases, inconsistent information from different Hertz locations, management communication failures, financial issues, and ultimately an unexpected vehicle recovery. Among the vehicles involved were: * 2026 Toyota Highlander -- severe pulling to the right and left * 2026 Dodge Durango -- front-end jumping * 2026 Jeep Grand Cherokee -- flashing check-engine light * 2024 Ford Mustang -- temporary replacement I was not permitted to retain for my return to Detroit * 2026 Jeep Wrangler -- ultimately recovered by Hertz I repeatedly reported vehicle concerns and contacted Hertz Emergency Roadside Assistance. Roadside Assistance Case #33922507 Roadside Assistance Case #33778325 I also have documentation showing that Hertz authorized an oil change for the Jeep Wrangler on July 27, 2026, which I had completed at Pep Boys. Then, on August 12, 2026, I woke up to discover a tow truck loading the Hertz vehicle onto a flatbed. No one knocked on the door. No one provided me advance notice. No one gave me an opportunity to resolve the rental or make a payment. During the recovery, I witnessed the towing operation and allege that the vehicle was dragged onto the flatbed in a manner that resulted in damage to the edge of my brother's neighbor's lawn. I have photographs and video documentation of this incident. Afterward, I spent more than two hours dealing with Hertz by phone, being transferred between departments while attempting to understand what had happened. I was eventually told that the vehicle was in "repossession," rather than "theft." I subsequently prepared and submitted a formal executive complaint, including: * Rental records * State Farm claim information * Vehicle information * Roadside-assistance case numbers * Maintenance documentation * Photographs * Videos * Financial documentation * Communications * A chronological account of the incidents * A formal request for investigation and compensation And Hertz still has not provided me with a meaningful response. At this point, my concern isn't simply the condition of the vehicles. It is the apparent lack of accountability after repeatedly reporting safety concerns and making good-faith attempts to resolve the situation. I am asking Hertz publicly: Who is taking ownership of this complaint? Who is reviewing the vehicle safety issues? Who is reviewing the August 12 recovery? Who is reviewing the alleged property damage? Who is reviewing the July 27 maintenance authorization? And when will Hertz provide an actual response to the customer who has been trying to resolve this for months? I have preserved my original documentation and am prepared to provide it to the appropriate parties. I am not asking for special treatment. I am asking Hertz to take responsibility, investigate what happened, and provide a reasonable resolution. At this point, based on the experience I've had and the continued lack of meaningful communication, I cannot recommend Hertz to someone who needs reliable transportation and expects responsive customer service when something goes wrong. Hertz -- I am still waiting for your response. read more

yikes. gonna lose a lot of business keeping her around. don't get me wrong she got her views but not in a good way. talking to a customer like it's her man. she must've lied on the interview process, because this is NOT HOW YOU SPEAK TO CUSTOMERS. If you don't have customer service uphold then you do not deserve to work in customer service. making smart remarks and comments yelling making even your own coworker uncomfortable is wild. Hertz do better! read more

Hertz Rent A Car - Asha - Car Rental Near Me - Royal Oak, Michigan

Horrible. 1 employee here doing all work. Going on 45 min waiting to pick up a car. If I could I would rate 0-1/2 a star and would avoid Hertz!!! read more

AVOID. It would be easier to walk to your destination rather than deal with who Hertz as a company hires to represent them. Extremely rude and unprofessional associates. I would not trust any Hertz establishment if this is acceptable behavior from their employees. If only there was an option for zero stars, then would I be satisfied with my review. read more

Hertz Rent A Car - Rude and unprofessional employee example A. - Car Rental Near Me - Royal Oak, Michigan

Worst customer service I've experienced anywhere in Michigan, and honestly anywhere east of the Mississippi. I've spent a significant amount of money here, yet I'm consistently treated in a condescending manner. I'm not sure why the staff seem so frustrated, but I've been made to feel uncomfortable simply for choosing to rent here. On multiple occasions, I've waited hours for a car, received defective vehicles, or made reservations only to arrive and find no car available. This location made me feel very uncomfortable. I strongly encourage Hertz to invest more in customer service training. At this point, I'd rather pay more to go elsewhere. read more

Worst hertz I've ever done business with . I reserved a full sized vehicle three weeks ago and got there instead of upgrading the vehicle like they normally do they downgraded me from a full sized which is insane. Won't be back they should definitely be closed read more

Rented an EV for the week. The first Tesla was a red one, it had some pieces of the steering wheel gone, it had pieces of the interior trim that was all coming off or was never properly seated and the tires were completely bald too. Not a safe ride at all. The vehicle upon further time inside of it was absolutely unacceptable for a rental. We took it back the next day, but they didn't have any other Teslas to replace it with at all. First we were sent to Plymouth to take it back. We had to go all the way to the airport to get another Tesla to replace the original rental agreement. My husband reached out to Hertz via email to let them know about the first unsuitable rental. Crickets after a few weeks. read more

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The manager needs anger management training! Cherry on top: they did not have the car I reserved. Avoid this place. read more

This has to be the worst place to rent a car in the area. I was waiting in line for 2 HOURS to pick up a car and not one employee apologized to anyone standing waiting. Absolutely ridiculous. This makes an airport location look like a breeze. Go to Enterprise in Troy. Way better. The employees here are miserable and angry and treat the customers like they are doing them a huge favor by renting their overpriced cars. Avoid at all costs. read more

What sort of business answers their business phone "hello" and then speaks condescendingly to someone who was recently in a car accident and trying to arrange transportation while the personal vehicle is being repaired? This place does. Avoid. Enterprise was happy to take care of me. read more

Had to give them a star just to be able to post this review! The worst experience I have had trying to rent a vehicle, calling them they stated they had vehicles once I arrived at the location I was told none was available. Employees played the blame game between each other the whole time. Do not waste your time. read more

The Royal Oak office :Worst car rental experience.. over charged by 3 days.... A week later still not rectified...

This place is a scam, I rented a car for 11 days, the manager (he was bald-beware of him) spent 15 minutes to try and upsell me insurance, even though I had my own. I politely declined, then the female employee tried to scare me into buying it. I still declined. I rode off with my car, only to find out that they scammed and snuck in insurance and premium roadside assistance to my policy for 11 days. The cost came out more than double the cost of my actual rental cost, I found out after I returned my car and saw it on my credit card bill. PLEASE BE AWARE BEFORE YOU RENT A CAR FROM THESE SCAMMERS - someone needs to shut this place down! read more

The worse experience ever. I reserved an economy car, and when I got there, they said sorry we don't have compact car, but we can upgrade it Toyota Corolla (I think this car is in the same category). Or, I should wait for couple of hours that they can provide me an economy car! Anyways, I had no other option, because I was in rush. I accepted upgrading the car. When I got the car I noticed it has 47000 miles on it and not clean as well. I totally don't recommend this branch at all. They just don't care about the service and customer! read more

Horrible! Erian who worked at the front counter was extremely kind, patient and helpful. So this isn't in any relation to her. Upon renting the car...the gas was less than half a tank. That's frustrating, when you are going on a trip and renting a car the tank should be full. It's honestly the little things that matter, and this is one of those little things. The car itself was dirty inside and outside. It's not fun to start your trip inside a dirty car. As we were driving and the windshield was getting dirty with bugs and dust...went to use the windshield wipers and there was absolutely NO fluid. The car itself felt like its gears had been shredded or it hasn't been inspected....no horsepower And when trying to get onto the freeway (twice) it started sputtering while going 45 miles per hour. I won't be using hertz again read more

This Hertz is the WORST, the manager either isn't available when I call or he ignores my e-mail. Hertz owes me money for a gas fuel charge that they should have never charged me with. This is drawn out from July 17 till now. Customer service doesn't help either. The Hertz in Danbury overcharged and that took a month alone to get taken care of! I was a dedicated Hertz customer for over five years but screw this I'm done. Not only will customer service claim they can't do anything, the manager at Hertz won't do anything. e If you choose to rent here, good luck on not getting overcharged, getting a crappy car or getting any decent service. read more

1) We had a car reserved and paid for on 12/26/19 and arrived to pick it up by 8:00 that morning. No one was there. We waited and called the 1-800 number and got no help. After about two hours of waiting in the parking lot and calling various Hertz numbers, we were able to cancel our rental and were told we would get a refund. 2) It is now 1/31/20 and after being told on three different occasions that our money would be refunded we are having to go through our credit card company to get our money back. 3) After not showing up so we could pick up our rental and repeatedly lying about our refund, one would think that Hertz would show some level of concern. It typically takes customer service a week to respond and then it has always been the same lie about getting our refund. In their defense, they did offer a $50 coupon for our next rental. read more

I have had TWO (out of three) bad experiences with this branch. The first bad experience I thought was maybe a fluke and I would give them another chance. The latest bad experience is unbelievable- upon arrival I was given a dirty car. The car ran well, etc. no complaints there. When I returned my car, however, there was nobody available to help with the return (making me late and causing an inconvenience). Finally, I gave my paperwork and keys to the young man at the counter and thought we were all set, the car was CLEANER than when I brought it back and the tank was full. When I received my statement from Hertz I see that they charged me $90.00 in gas and service, WHAT?!?!? I've spent an hour trying to get somebody, anybody to help me via phone and they can't do anything until Monday. So, Hertz is borrowing $90.00 (that I need) until Monday. It must be nice being a giant corporation that can take money at will. The operators were very rude and kept hanging up on me. The actual (brick and mortar) branch doesn't answer the phone. How is this place still in business? I know, by charging bogus fees and holding on to the money for days at a time! What a scam!!! Do not rent from this branch- do yourself a favor and rent from a different company. If it has to be Hertz, the Ferndale branch is much better. Yes, I rent a lot of cars from Hertz, but that is over. read more

If I could give this place 0 stars, I would. I am a long-time Hertz Five Star member and I needed a car for a business trip. This is the closest location to my house so it was convenient. I showed up to pick up my car and they had lobby full of people. There were only 2 employees working and one apparently had to go to another location to drop off keys. WTF? You're going to send 1/2 of your team on a boondoggle with customers waiting? I waited probably an hour to get a car (because a few people left, pissed off). Unbelievable. I could've driven to the location by my office 30 miles away, gotten the car, and driven home quicker than this. Absolutely no way I'll use this location again. read more

These people SUCK! Wish I could give them zero stars, so incompetent. We rented a car for one night. The day before we left they called me 30 minutes before pick up telling me I had to be back by 1pm.... well Priceline doesn't tell you that. NOT my problem. We RUSHED back and were still going to be 20 mins late, someone said they would wait but when we arrived they were gone. The regional manager Justin has been very helpful. However, it took me 19 business days to get a refund after I was told it would only take 7-10. Also, the refund amount is still NOT correct. I am not paying this company who has no customer service skills whatsoever. NEVER EVER get a car from here!!!! read more

After executive rentals across the street from them left me stranded because I'm from Canada( long story), Mike at this location was very helpful empathetic to my concerns and got into a car within 15 minutes I'll be returning here from now on as I visit Detroit often for business. read more

DO NOT RENT CARS HERE. I rented a car here and drove it to Akron, OH. Before I rented the car, the lady walk around the car and did not inspect carefully - she simply walked around and marked whatever she saw that might be considered as a former damage. After 4 hours driving, I arrived at Hertz in Akron, OH. Once I got off the car, the inspector told me that there is a crack with a diameter of 0.35 inches on the windshield located right above the driver's seat. I knew the "crack" was there the whole time when I was driving, but the crack looked like a piece of black color dirt... I did not pay attention to it at all, neither did the inspector in Hertz, Royal Oak, MI. The inspector in Akron, OH encouraged me to walk to the counter with him. And then, he gave the car key to another staff, who drove the car away. I was hungry and exhausted, so I did not take pictures of that car, and since this was the first time I rented a car, the people at the counter took advantage of me. Once I walked to the counter, I was told that I was charged for $300 for the entire windshield replacement...........I did not have the chance to argue. I asked them to give me a copy of the inspection sheet...they refused. I asked them to let me take a picture of the car...they refused. WHOA, did I just got scamed? What they did was totally harassment and unprofessional. They are probably not going to replace the entire windshield. Since the crack is as small as a piece of dirt, they will just fill it up. read more

Worst car rental agency I have ever used. It takes 30 minutes to check in an 30 minutes to check out. They entered everything by hand on a form then typed it into the computer. They even tried to give me a car with 1/4 tank if gas. Lonnie the manager is an idiot. Go someplace else. read more

Be careful! DO NOT RENT FROM HERE! We had a reservation to pick up @ 7:30 am. They were not there and we had to wait. Same thing upon return - nobody there at 7:30am. We dropped keys in drop box and left the vehicle locked. Three days later we learned they charged us $300 for smoking in the vehicle. WE ARE NOT SMOKERS and DID NOT SMOKE in the vehicle! They will not reverse the charges. This is absurd! TERRIBLE customer service! read more

The gave me a dirty car inside and out and seriously NO gas! It seriously was on " walk bitch" unbelievable! The staff are rude and they laughed when I said I wanted a new car that was clean- they laughed and said be happy with what you've got- please what jerks! read more

I called this place three times before someone would answer the phone. When someone did answer the phone, they hung up. They are very rude at this location. It's a very fast pace environment, but that doesn't mean the workers should be rude. When you walk in it's not a "Hello, what can I help you with" it's more so "What are you here for." This location needs to work on their customer service. Bottom line - Spend your money somewhere else. read more

I should have read the reviews before renting here. If you expect good customer service, do NOT rent from this location! Branch manager does nothing to help the customer. Definitely has a bad attitude. The only other employee there tries to do his job but ends up doing nothing because his branch manager has no use for the customer. Very small lot, absolutely no selection. Cars are dented and scratched. The branch manager should not be in a customer relations position. read more

Horrible customer service. I arrived on time to pick up my car, a weekend minivan rental, and had to wait half an hour for the one woman working the desk to get to me, and then I had to wait another half hour for the guy in back to clean the car, which hadn't been done while I'd been waiting. The vehicle had less than half a tank of gas, even though I was told it was full after they handed me the keys, but at that point I just wanted to get out of there, so I didn't say anything. I went to drop off the car on Sunday evening, but the after hours drop-box was taped shut and marked out of service. There was a hand-written note on the window advising customers to drop their vehicles off at a location four miles away, which would have meant paying an Uber to drive me home. I then showed up first thing Monday morning and joined the four other weekend renters waiting for the office to finally open, which it did fifteen minutes late. Avoid this location at all costs if you value good customer service!! read more

The staff has always been very helpful. We haven't rented a car in the past year but every time we have in the past, these folks have come through and last minute (quite a few times). They always seem quite busy with customers but always very patient and with a smile on their faces. read more

Fantastic service and truly above and beyond for returning my tablet back to me. The customer service specialist reimbursed me for a jax car wash that I paid for after picking up the rental. read more

I reserved a car to be picked up at 10 AM... I was running late so I called to confirm that if I came if you hours late that there would be no issue. I show up around one, and the place is closed with a sign on the door saying we close at 1230 today... Called customer service and the guy on the phone told me it would take an hour to confirm they were closed. This place is absolutely horrible and now I'm screwed on getting out of town at the right time. Now I get the brand name!!!! read more

I've used them twice, they never seem to know what they are doing and it takes an hour to get out the door at a minimum

Do not rent from this place. The staff is not trained to answer questions about their product, neither are their telephone operators. We were given a filthy car: the windows had so much grime on them that when we tried to shoot video or take photos, the picture was foggy! The GPS unit, what a joke. First I was offered it at no charge, but then when it didn't work the MANAGER there told me it would only work via satellite and they need to email some body....it was B.S. Why offer a free service just to take it away? But then on the road, it would turn on by itself, very distracting because it's dark and it lit up the whole car. Wouldn't shut off. Called about that too: nobody could help me. Ridiculous. The staff here could care less about you or your time or the car they rent you. I have never experienced such a disregard for customer service. I plan on writing this review on every site I can find. read more

Affordable. However!...car was filthy! Spilled coffee all over, cup holders and car door handles filled with who-knows-what (tobacco?). Reserved and paid for a "mid-size" and received a Prius. Hmmm... The hatch was COVERED in dog hair. We spent the first couple hours of our vacation cleaning out the car before we could leave. read more

We prepaid for a Minivan over the holidays. They could not find one and offered us an SUV instead which did not work. They refused to refund the $100 cancellation fee even though they could not provide the type of car we reserved. read more

Don't bother! 7:30 a.m reservation, as I was renting the car to be able to get to work. Employee showed up at 7:35, now effectively making the person who dropped me off there late as well as they had to wait. After I walked in, she went to the back for another 5 minutes and when she finally came out told me she didn't have any cars. I explained that I had just gotten dropped off and had no way to get to work, her compassionate response: "I can't make a car appear for you." When I walked out I said "If you had been on time, my ride could have waited with me for a minute. I'm not trying to be a jerk.." and she cut me off and said "But you're being one. So have a nice day." WOW. When I told her I'm sure her manager would be proud to hear how she treated people she proudly said, "Go ahead, be sure to tell her my name is Chantinique" The last thing I told her was that I wished I had her schedule and could show up to work late but I couldn't. This is outrageous "customer service" and luckily the corporate office helped me out when I called or else I would NOT be doing business with Hertz again. All it takes is one rude employee read more

DO NOT RENT from this place - I was completely screwed out of $126.00. Dropped off the keys in the evening (on time) and it was apparently never checked in before someone else took it for a few days. The manager, Kyle, acknowledged their mistake and said she processed a refund for me, but it never showed up in my account. Should have been suspicious when I was given no paperwork and charged double for the insurance I agreed to. DON"T DO IT. read more

If a negative rating was possible, this place deserves it. When picking up my rental car at 7:30AM (I called the day before to make sure one was available,) they proceeded to tell me to take the car to get an oil change on my way to work. "No worries," Jeremy said; "it'll only take 10 minutes." EXCUSE ME? You want me to take a car that I am renting to go get serviced? Absolutely not. I refused and was put in a pickup truck instead. Wow thanks. So then two days later, I check my bank account. A $362 charge was taken by Hertz for the rental car. I am stunned. Not only is my account now in the negative, my blood pressure is now getting higher. I call the Royal Oak location and they inform me they have lost my insurance claim number; which I verbally gave to them two days prior; hence getting in a pickup truck. I inform them this is not my fault and I need the funds released immediately. They connect me to billing; a whole new fresh hell. The woman in billing informs me that since I had no claim number; Hertz charged me the normal amount for the vehicle. Whatever-just GIVE ME MY MONEY BACK. After two days of phone tag, they tell me to turn in my lovely pickup and rent another car and open a whole new rental so the old money can be released. Needless to say, I turned in my redneck mobile and went across the street to Enterprise where they were AMAZING. No issues, no hassles and no STEALING MONEY. Oh, and after I turned the car in and called a few days later when my money had not yet been returned, Hertz Royal Oak told me to turn the truck in and start a new rental....even though I already did days ago. Days have now passed and still no sign of my money. I WILL NEVER USE HERTZ EVER AGAIN. They cannot find their asses with both hands. This has been the worst experience of my life and such a headache. Oh, and my account is still in the negative. read more

I reserved a vehicle many days in advance. Then, I even called early in the morning to make sure my vehicle would be ready in the afternoon. I was told it was ready to go. Later when I arrived, the vehicle was at a different location and I would have to pick it up there. What was the point of making a reservation 2 minutes from my home only to drive farther? And, why lie? Just say you do not have the car there instead of waiting to let me know much later when I get there. I should have just made arrangements with Enterprise across the street. Also, please be aware there will be extra fees when they charge your card that are not mentioned in the paperwork when you pick up the car. read more