Customer service. We have rented a van from here for six passengers it was a 12 passenger van we got there went to the agent at the counter the girl spoke to us told us that they had no Vans for us and there's nothing they they could do maybe check the rental car up the street from them were there we got dropped off by the shuttle and that's what they give us and charged our credit card back in January this place is a joke I would not rent a car from here if it was the only place in Orlando to rent from please read this post and go somewhere else you will be very disappointed. read more

Let me give you some background, i flew into orlando airport however i was flying out of a different location. I am not big on credit cards so I was going to use my debt card, which enterprise allows... When I called enterprise, they said no problem whatsoever. Just make a reservation with our mccoy rd location, you can use your debt card and return to a different location. This location has lower rates than the airport, so we thought it would be a win win. Arriving at orlando airport we met our uber driver ($45) to go just the few mile trek to mccoy rd. As we entered we were almost immediately shot down as they do not accept debt cards at their location because they are a "local branch". After that we were pretty much shut down and it was left to us to come up with a solution. Not great customer service. Luckily we finally found a solution, we were then told because we just flew into orlando there would be an extra charge on top of the originally quoted price. I cannot remember the exact figure but upwards of $100. Nice. All i need to say is please talk to someone above you guys to NEVER direct a customer back to your branch with these circumstances. The car was fine, wipers were trash but overall it worked well for us. read more

Rented a car from them on expedia for the week in Orlando for just over three hundred. Got the insurance and was told that was the out the door price. Got to the rental shop and ended up paying over a thousand more. With a down payment and all other fees. So in reality I paid over 1400 for a car I thought was going to be 300. And now I'm in Orlando Florida with 95* weather and no a.c. I've tried to call several times with no answer. Driving back to the shop now to figure this out in person. Absolutely would not recommend. They know what they are doing and dont care read more

My credit card was charged $50.00 for tolls I never made. I had my own responder in the rental car. This place is a scam.

This local branch is very unprofessional! After taking an Uber there from Orlando airport, my scheduled vehicle was not available. And their situation was to escalate an argument with my husband. I was left to find other accommodations for my group of 12. Please save yourself the chaos and avoid this branch. read more

They gave me a reservation for 1 pm on Thursday and after taking an Uber over there tokd me there was no availability until Monday. So now I got to pay another Uber to get back. read more

This was an review I started 2 years ago and forgot to post. But I thought it worth sharing. I can't say enough about how friendly and helpful the entire staff at this Enterprise was. My son and I got in an accident 2hrs into a 13 hr drive while bring to College (OleMiss) We had no choice but to have the car towed to a shop in Orlando, rent a car and continue on so he would make it to school. The manager at the time, a young women, who's name escapes me, was absolutely amazing. It was a stressful situation and she made it go as pleasant as it could have gone. Thank you, whoever you are. Great job! Every customer service should be this good. read more

my expérience was really bad they cancel my réservation and giving me no reason the customer service is not good all for me thé all services they give is a big no for me read more

I had to have a car rental for 26 days, and the customer service was excellent from all of the employees that I interacted with. One emplyee by the name of Shai was very helpful when I had a small issue with one of their vehicles. She handled everything with professionalism, and Enterprise should be proud of her. I would definitely recommend this rental car location if you need to rent a vehicle in Orlando. Thank you, Shai and Enterprise team. read more

I had a reservation and spoke with someone from the office to pick up a rental after my 5 pm flight arrived into MCO and only after a $30 Uber ride from the airport did I find out their office closes at 5 pm! read more

I received a BUG INFESTED Vehicle. We got a BUG INFESTED VAN, hundreds of ROACHES crawling out of the carpets in a van with an infant and a baby. We picked up the van and went to get something to eat then grocery shopping. The roaches were hiding in the edges around the seats and under the carpets. I captured some of it on video. All our suitcase and grocery were in that van, we ended up throwing away over $400 in grocery. I talked to Enterprise and they had me go to a different location to get a new van; this took a day off our vacation time. I had talk to Enterprise Days before and asked them to make sure a Van is ready but when I got there, I had to wait for one to be cleaned. I was promised a follow up call from Enterprise but did not receive any call or voicemail. See Video of Roaches here: https://youtu.be/Ip4QnNz7ESw read more

Enterprise Rent-A-Car - Roaches Crawling in Van - Car Rental Near Me - Orlando, Florida

Over the phone, the attendant I spoke to was very direct and to the point. Not really pleasant or unpleasant. In person for the pick up and drop off, both people were extremely nice. They made sure any questions I had were answered. I would rent from them again. read more

Enterprise Rent-A-Car - Ride for the day - Car Rental Near Me - Orlando, Florida

Worst car rental establishment in the industry. There was a flick of dust on the car and loser manager wants to charge me my 1000 deductible and make a claim on MY INSURANCE! He was a total dick! A rude miserable lanky man! He needs to get laid! read more

Enterprise Rent-A-Car - Car Rental Near Me - Orlando, Florida

Enterprise was a complete life-saver for us! We had a total NIGHTMARE with AOC Rental Cars / Right Car Global Rentals in Orlando (want the tea, just look them up on Google or Yelp) After the fiasco with them we cancelled our reservation and drove back to the airport to get a rental car from Enterprise. There was no wait, our agent was understanding, sympathetic, and accommodating. No extra hidden fees, and they pre-warned us about the 30% tax. We were in, out, and in our rental in 7-10 minutes. They allowed us to chose our own car from the lot which was new, clean, and the tank full. Don't waste your time with money-saver rental companies. Go with these guys. Trust me, your sanity and pocket book will thank you. read more

DO NOT RENT FROM ENTERPRISE AT ORLANDO AIRPORT!!! I rented from them this summer (2021) for a week. I walked around the car to make sure there were no scratches or dents. It looked great. A few weeks after I returned it, I was sent a bill (including pictures) for $3300 for damage to the under body. I didn't cause that damage. It had to have come from a previous driver and the shop failed to check under the car. By the way, no renter is expected to lay down on the ground and check under the car so how was I supposed to flag that at the time of renting. Enterprise and I have gone round and round but I'm not paying for something I didn't do so now they're threatening collection. I'll pay an attorney to sue them before I pay one dime for those damages. read more

This was the worst experience ever! I booked a car online - and when I collected it - it was double the price. When I wanted to cancel - she said I would loose my deposit. Also they didnt have the car that I was suppose to rent - and so wanted to "upgrade" me to such a filthy car. I would never ever ever rent with them again, let alone refer them. Worst experience. read more

The absolute worst place to go to, I called to check availability and the girl told me about a car that's available. I go there and they tell me we don't have this size available and try to up sell me with double the rate. I need a car so I said ok, then they make it harder and harder on me because I'm a California resident and my driver license is a California one. Very inconvenient, dishonest, and unprofessional Forgot to mention: the girl takes calls while I'm talking to her. read more

Good prices compared to the airport, but the service was very slow. It took about a 1/2 hour to get my car, and I was the only customer in line when I arrived. The agent who helped me answered the phone 3-4 times while entering the info for my car (about 15 mins). He, himself, then took the car to get washed (about another 15 mins). While I was waiting, the other agents handled multiple complaints. Something is wrong with the customer service and/or the management, because this place is inefficient and seems to be handling a lot of complaints. When I returned the car the following morning, it was the same story--longer than usual wait and staff handling multiple complaints. read more

I know how it goes so locations like this... If you arrive at a busy time or when a customer is bitching or when there aren't enough inspectors, the line can be over 30 minutes long. I acknowledge I may have just had lucky timing - 3 employees at the desk and no line. Instant service. I assume the inventory is low at this location - I wanted an economy car and got a Jeep. After spending 16 hours in the Jeep over 2 days, I want an economy car even more. I returned the vehicle on Sunday, when they were CLOSED. I was concerned that my key drop would not have registered until an additional billing day. But one of the staff called me on Monday and informed me they had checked in the vehicle and everything was okay. This location is perfect for me because I live right near the airport but don't want to pay airport prices. If you're coming in to MCO, the difference between locations might not justify the Uber ride (Uber pickups at MCO have an extra surcharge, and I only saved about $6 based on the quote I got from this location). read more

I rent cars often and have never had a problem with any of the rental agencies. Beware of this Enterprise car rental location. The manager is out to milk you out of as much money as he can. Unbeknownst to me, there was a small scratch noted on the car when I returned it (I have no idea how it got there) It couldn't have cost more than $100 to buff it out. Yet, he threatened to make a claim on my insurance and insisted on charging my credit card a $500 deductible. TOTALLY unreasonable ! I offered to run the car over to my body shop and have them repair it, yet this rip off refused to let me do that (even though I returned the car 6 hours early and had time to do it) I will never return to this facility and I would not recommend that any one else go there. read more

Last month, we went to Enterprise after two more-than-terrible attempts to pick up our rental from ACE car rental in Orlando. We told the two folks working our story, and they were super friendly and helpful. We received a call about a week later from the associate who rented us our vehicle, and he gave us a partial refund of our rental cost because he felt so bad about our experience with the other company. In short, we had an amazing experience, and it was totally worth the $8 uber ride to and from the airport to rent from the Hoffner Avenue location rather than the airport location. We will definitely be back! Thank you so much! read more

The manager, Brandon was incredible. I didn't rent a car but I was with someone who did and I left my wallet in the car. He took the time out to help me find it and dealt with me freaking out in the process. He actually cared about it and totally saved my ass. Thanks again Brandon Wells! read more

Thank you Dominique for picking me up. It was very busy Thursday evening and since I did not know the area, I did not trust walking. Glad I did not try to. Staff was very friendly and upgraded me to a much bigger vehicle since I was the last customer of the day and everything else was gone. Lucky me! Patrick, the manager, was very friendly despite the small office being overcrowded. I was happy with the service and the car that I rented. read more

Enterprise Rent-A-Car - I love this truck! Dodge Ram 1500 HEMI - Car Rental Near Me - Orlando, Florida

This is my second time here in two weeks. The first time it took me an hour and a half to get served because it was 5:00 and they had one poor girl working. Today I come in and there are 2. But there are still a million people. I imagine I will be here for another hour and a half. I understand that it's 5:00 on a weekday, so of course it will be busy but WHY wouldn't they have more people working at what is probably the busiest part of their day? The people working are friendly enough, though I pity them for having to work here. There are brochures for things around orlando that have deals in them, so you can look through those to entertain yourself for your long stay at Enterprise. I can't review what it is like to drop off a car because I'm able to drop it off with the collision shop and not have to worry about making a trip here. There is a drop box which many angry people threw their keys into the first time I was here. I give it two stars because the workers are relatively friendly, though they seem to hate their lives (understandably so) and because I dropped off the car (perfect condition, more gas than I left with, etc) and didn't have anyone check it over with me there and they didn't try pulling anything. So they were at least honest with me. read more

Not the best experience. I've rented several cars from Enterprise in GA basically every month. Not once has a manager allowed me to sit a store for more than an hour trying to prove my residency. I asked him do you belIeve that I live at my address ? He said yes. However the documents were insufficient enough to send to his "Corp office". I would advise to have a manger with some back bone that can make management deCisions and not waste hours of customers time that are paying your paycheCk! You ultimately gave me the car. On top of the fact that the employees there were not professional. Didn't know answers to simple questions to customers but shouting into someone else conversation that did not involve you. They clearly had no respect for this manager probably again cause he doesn't have the back bone and they didn't have respect to stay out of an already upsetting situation. And you want me to feel ok leaving my paystub w you that has address and confidential info on it with these kind of people and feel ok? Enterprise was onky chosen due to a discount through my employer but trust me I've copied this review into the site to nOtify everyone not to waste their hard earned money at Enterprise. The managers at the GA offices were kids maybe in their 20s and their confidence way exceeded this managers at the Hoffner location in Orlando, FL. I always chose Enterprise in the past. I dropped this car off ASAP and went to Hertz. read more

Best Staff, very helpful, they are handling the busy time very well, i can give them 10 stars.

Nick and Hector we're very friendly! I had a bad experience with another car rental place and these guys made it all better! Great attitudes, excellent customer service and handles everyone with care! Thanks guys I'll be back just for your impeccable service! read more

Platinum member and have been for years with Enterprise. I have always been treated well because of the amount of business I do with this company. Until I met Avery at this location who treated me like a piece of trash. Unbelievable! Do not come to this location!! read more

I got stuck in Florida because of hurricane Irma and this location had wonderful customer service. They were very helpful, quick, and efficient. I very much appreciate what they were able to do for my family and myself. read more

Horrible service. LONG WAIT. Never going again! And the girls that work there pretty much try to MAKE you get their insurance when your car insurance covers it already. One even said, "give this to the cops, this is your registration". What the heck?!? Poor customer service! Horrible! read more

The location on east colonial did a great job at taking care of me. They even gave me a free upgrade because they had a very limited selection. Getting a pick up from them takes forever so I just went down to that location. read more

The car was nice but the service with questionable. I signed up for the airport gas so i didn't have to bother with filling the car up upon my return. I did not sign up for the toll pass. I took my chances. I got a $199 bill for the airport gas. They said i did not sign up for it. I called and emailed corporate and was basically told "oh well, to bad for you" If you go there and i would suggest not to, make sure that they don't make a mistake on the original contract. They don't fix their mistakes later. $199 for 8 gallons of gas. $25 per gallon seems a bit high to me, don't ya think read more

A rental location that is a bit out of the way on Hoffner, a few miles from the airport. It is co located at a body shop/repair place for the Airport Chevrolet dealership. The staff is friendly and the lines are usually short. I was told by them that the rates here are actually cheaper than the airport site. read more

We are locals and they rented a ROACH INFESTED CAR to my daughter! This is the most horrible experience EVER!! We are professional people! Who does this!!! I bought some dinner went to an event came out roaches were everywhere!!! On the dashboard!! Then I put the container and a grocery bag in the back cleaning out the front. And the roaches were jumping out if the bag!!! I have a new house! I DINT HAVE ROACHES!!! So they rented us a roach infested car from GEORGIA!!! This is causing me pain and suffering! I'm wiggins out over the nastiness!!!! read more

The worst experience of my life! I have rented from enterprise for over 10 yrs every year I go on vacation, never again ! Thank you hertz for saving me money and not treating me like some kind of criminal, just awful read more

Close to MCO Airport ! & staff was friendly . I chose a vehicle online for 282$ and when I arrived they dropped the price down 10$ & put me in a bigger car which was a good thing on account I had a full car that weekend ! Next time I am in Orlando I will use this location again ! read more

Enterprise is one of my favorite car rental agencies. The employees are second to none for their professionalism. It is such a pleasure to deal with this company. The Hoffner branch is no different. Great employees! read more

The assistant manager Reid helped me right away, he provided great customer service, he was quick and attentive. As soon as another customer walked in he greeted him right away and assured him that someone would be right with him to help. Sure enough another rep came directly to the counter to assist! Everyone was kind and did not ignore your presence! Reid took me to the vehicle to review for any damages and gave me all necessary information regarding the rental. read more

Well, to start with they were half an hour late picking me up and that was only because I had called at the pick up time to remind them again that I needed to be picked up. It clearly said in the paperwork that I should contact them 24 hours or less before pick up, so I did. I contacted them twice actually. Once a week before pick up and then again the day before pick up. This pushed my entire trip back a day because they were unorganized. Once arriving there the representative tried to down grade me into a compact car when I reserved an intermediate valued car. As they were close to closing at this point I am sure they just didn't want to clean out the car and take care of everything properly. After waiting the car was finally "ready." Unfortunately, the lights in the parking lot are non-existent except for one. It is impossible to see any damage to the car after sunset with such little source of light. I had to insist that I not be held liable for pre-exiting damage as now there was no way for me to see if there was any damage to the vehicle. Also, upon receiving the car there was still trash left in it as well as hard water build up all over the rear windshield making it hard to see. On top of all of that, when returning the car I did notice as well that another customer had left their rental in the parking lot for over night return and it was left on a jack with tires stolen. The representative did make the comment that because the tires were stolen while it was in the "customer's possession" that they would be liable for any damage and loss against the car... Thank God I didn't leave my vehicle over night. I will say that the experience with the staff overall was pleasant. They were all very accommodating save for a few comments. They were sweet enough to come pick me up, so for that I am happy. There were no substantial issues with the car for the duration of my trip. It served it's purpose which ultimately is what I needed. I really just wish I hadn't run into this many problems with something that should have run smoothly with no issues. read more

The team at this Enterprise Car rental were great. When I arrived, my reservation could not be found and I did not have a copy with. The rental agent quickly moved forward to create a new reservation and offered me another car (actually and upgrade) for just $10 dollars more. I returned the car on a Sunday, when the station was close. It was very easy to park the car and drop off the keys. The next day, I received a call from customer service ensuring that my experience was good. I would rent from here again. Thanks! read more