Jose was very professional and helpful getting me into my rental . He was very patient and appreciate you . Thank you !

I had a very disappointing experience at this Enterprise location in Panorama City. I had an 11:30 AM reservation, arrived early, completed the paperwork, and was told my car was being washed. After waiting more than 30 minutes, I asked for any updates for them to tell me the car was gone. I was given conflicting information about the vehicle, first a Nissan, then I was told my paperwork was for a Toyota, and finally I was given a Honda Civic without updated paperwork. When I asked the employee who had helped me, "Where is my car?" she replied "I don't know" with a lot of attitude. I ended up leaving close to 1 PM after arriving before my 11:30 appointment. This caused a major delay, ruined food I had ordered while waiting, and added unnecessary stress while I am already dealing with back pain from a recent car accident. The lack of communication, organization, and professionalism at this location was extremely frustrating and disappointing as no employee was offering any sort of explanation as to why my original rental car suddenly disappeared. read more

Exceptional Service -- Above and Beyond! I had an outstanding experience at Enterprise Rent-A-Car on 8230 Sepulveda Blvd, Panorama City, CA. I needed a last-minute reservation, and Sal (the rental manager) and Fatima (the associate) were absolutely amazing -- professional, efficient, and genuinely kind. They worked quickly to get me taken care of, even though the office was extremely busy. What really stood out was how accommodating and patient they were when I returned my rental on December 24th. Despite the holiday rush, they made the drop-off process smooth and stress-free. On top of that, they even provided me a ride to the body shop I needed to get to, which was incredibly helpful and truly above and beyond. I would definitely come back to this location to rent again. Thank you to the entire Enterprise team -- you've been doing a great job. Wishing you all happy holidays! read more

Enterprise Rent-A-Car - Car Rental Near Me - Panorama City, California

I have been a loyal Enterprise customer for a long time, but after my experience today, I will never rent from them again. I returned my rental at 2:15 PM on Friday and personally handed the keys to the manager, Jenna, and an employee named Joe. Both looked me in the eye and promised they would "take care of" the check-in and send a receipt. They lied. They never entered the car into the system and refused to provide a receipt on the spot, claiming "minimized contact" protocols. I have been calling this office since 3:00 PM (it is now 6:45 PM) trying to get my documentation. I spent over an hour on hold only for them to wait until the office closed, pick up the phone, and immediately hang up. To make matters worse, Jenna attempted to falsely claim I damaged the vehicle damage that was present when I received it. It is clear they are stalling until Monday so they can bill me for the entire weekend while the car sits on their lot un-scanned or it's stolen , who knows I have already filed an official LAPD police report for the missing/unaccounted-for vehicle and have timestamped photos and videos of the car and the employees at the time of return. I will be filing a formal corporate complaint and pursuing every legal avenue to hold Jenna and Joe accountable for this disgusting service and attempted fraud. Update : after searching other reviews, there is no mention of Jenna or Joe, I double checked, and this is the exact location, so they gave me fake names, thank God I took a photo of her despite her requesting that I don't take any pictures. She claimed to be the manager at this location. read more

This is the only enterprise I'll use. It's out of my way slightly but well worth it. They are just the most kindest and accommodating team I've had the pleasure to work with. I highly recommend this office. read more

the agent jose montano gave me excellent service extremely helpful and even expressed his gratitude to me because i'm a marine corps veteran he made the rental transaction pleasant definitely return here even returning the vehicle was easy i called jose and personally thanked him for his services read more

The worst experience I've ever had, The rudest staff ( Josh ) and also manager ( Lia ) who can ruin your plans read more

I recently rented a diesel 2500 pickup truck from Enterprise Commercial, and my experience was disappointing, primarily due to the behavior of an employee named Chris. I returned the vehicle in a clean condition, with only minor gravel on the front--debris that could have been easily vacuumed. I had been informed by another representative at the same location that a small amount of exterior dust was acceptable as long as the interior was reasonably clean. A manager at another branch later confirmed that the vehicle was returned in an appropriate condition. Despite this, Chris insisted on charging me $400 for detailing the vehicle, an excessive amount considering the minor debris present. A quick vacuum and a $7 car wash would have been sufficient to prepare the truck for the next renter. Enterprise's return policy does not require vehicles to be spotless--only free of significant dirt or damage, which was the case (as shown in the attached photos). Additionally, the vehicle was provided to me with less than 1/4 of the DEF (Diesel Exhaust Fluid) tank filled, which was both inconvenient and unprofessional. This is something that should have been addressed before the vehicle was handed over to a customer. What I find most concerning, however, is that following my review, I was contacted by another customer who had rented from this same location. He informed me that staff had unfairly directed their frustration from my review toward him, even asking me to remove my feedback to avoid further negative treatment. This kind of retaliation against other customers is entirely unacceptable and highly unprofessional. I have been a loyal customer of Enterprise for over 10 years and rent approximately 20 vehicles annually from various brands worldwide. I am well-versed in rental return requirements and have never encountered such issues before. This type of conduct reflects poorly on a brand that I have trusted for years. I strongly urge the general manager to thoroughly investigate the behavior of the staff at this location, particularly Chris, and evaluate whether such individuals are fit to represent Enterprise. Proper training and guidance are necessary to ensure customers are treated fairly and professionally, without attempts to impose unnecessary charges. This location's actions have damaged my perception of the brand, and I expect a higher level of service moving forward. Can someone explain the logic of why a commercial heavy duty dodge 2500 needs to be detailed after a 2 week rental? There was no smoking, animals, damage, or dirt in the vehicle... just some slight dust on the exterior from driving on highways through the sierras during a storm. The vehicle was driven on road at all times and had no damage at all. Chris's behavior at the Panorama City branch was completely unacceptable. He insisted I needed to detail a truck that was nearly spotless, quoting me $400 for something that could have been resolved with a quick vacuum and a $7 car wash. His approach felt like an attempt to rip me off rather than follow reasonable rental practices. Even worse, after I posted an honest review, another customer informed me that Chris and his staff took out their frustration on him, treating him poorly for something unrelated. This kind of petty and retaliatory behavior is disgraceful and entirely unprofessional. Despite the branch's clear inventory issues--my original reservation couldn't even be fulfilled at this location--Chris claimed he didn't want the brand-new truck I returned on his lot. This makes no sense for a branch that's already struggling to meet demand. Enterprise needs to seriously evaluate who they have managing this location. Chris's actions are damaging the company's reputation, and it's clear that this branch needs better-trained and more competent leadership. Can someone let me know if you think this car needed a DETAIL? My girlfriend and I were shocked by the request and i feel bad for other renters who fall for this scam. My rental was over $1000, gladly paid. but is good service too much to ask. read more

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Understaffed. Busy. Gustavo was VERY helpful, though. There was another girl in there that said she was going to help but then just sat in her chair. We went after hours, maybe that's why but still was able to rent us a car that we really needed (Malibu) read more

Sal was so great and accommodating! Appreciate all of this location's help, including the ride home from Robert as we are currently in between cars. Thanks so much and we'll see you again soon! read more

Tuesday 07/08 my boyfriend and I arrive to rent a car for my birthday week we had already waited quit a bit since both employees were attending customers we then get help by Amy she ride away has an attitude because we were asking multiple questions about different rentals she suddenly sends us outside to go look at whatever car we wanted ....my boyfriend and I go outside and look at each other saying "we don't even know what we are looking at this is not ok" we then go back inside and she immediately helped the next couple in line. When we went back inside we told another employee "she sent us outside without even telling us what we are looking at HE then helped us and was amazing but This behavior is extremely unprofessional we rent from this exact location all the time and we have never experienced this Amy should not be working with customers if she isn't ok with answering questions because that is part of her job. Ohh to top it off we are on our third day on vacation and we get a notification on the car dashboard "needs maintenance low oil" - Enterprise Please Do Better ! read more

Went in to rent a car and was attended by Amy . Calls us up to the front desk just to be sent out to go search for the car we wanted by walking through the parking looking in 100 degree weather when she could have easy looked up inventory on the computer. Very rude no hello how are you just how can I help you only to help my self in the end. Returned the car back to Amy and was getting asked about previous damages as if we were the one who did it. Very unprofessional and disrespectful. read more

Gotta say I can always appreciate a smile when entering a business. Glad I Made my Reservation with Victoria, as she made everything a breeze. The communication amongst the staff was impressive working like a true team. I was in and out in a flash in a fresh smelling Mini Van. Definitely look forward to doing business in the near future, your good energy makes all the difference and is sincerely appreciated. read more

My insurance sent me here. They had me wait for about half an hour. Then wanted me to drive a big car and said they were doing me a favor by upgrading me. I didn't want that. I asked if they were smaller cars. Then I got a speech about prices and how they were making an exception and I should just take the Chrysler 300. I declined. The guy goes in and is whispering about me to the manager, Eric as I'm not 10 feet away and can hear them. Then suddenly they can give me an suv. I canceled and am going elsewhere. I'm not sure why they can't just be up front and stop trying to upsell or get people to take cars that no one else wants them making it out to be that the customer is the problem. read more

Needed a rental while my car was being serviced, and I'm so happy with the service here! I just needed a car that got me from point a to b. I picked out the car on the app, but it wasn't available at this location, so I was given some options of picking out another vehicle for an additional price of $10-$20. The manager went over the rules with me, and explained their policies before I took off. Things such as insurance, accidents, road side assistance and much more that they offer when you rent a vehicle with them. The front desk associate was also so kind! Despite just opening she was ready to jump right in and start helping me out. One day of returning the rental, the manger was ready to assist and take back the rental. He broke down the numbers such as how many miles I drove overall, the final charge on my card, and how was the rental experience. Really went above and beyond, definitely would come here again. read more

Worst experience with the manager Austin. Worst customer service, dirty cars, I had to disinfect the car on my own. They are all inside the building without their masks not following the guidelines. I've never had an experience in my years of renting from this branch. Please bring back the old manager! read more

Enterprise Rent-A-Car - Manager inside with 2 associates with no mask on - Car Rental Near Me - Panorama City, California

They get a star for pleasant service. The rest gets taken for the financial confusion. I came in because my car was in the shop for covered repairs. My insurance company made the reservation. I've had another Enterprise branch rental before when i had car trouble and insurance covered/ paid it all. I got assigned to an intern to check out the car. I told him that i only needed the car for doctor appointment and errands for a few days and wanted to bring it back Saturday. I picked it up on a Thursday afternoon. No mention of early close on Saturday and closed on Sunday. I had asked for a final invoice when I returned the car Monday - which I didn't receive until I reached out to my insurance adjuster 4 days later and also got back part of my deposit. Sloppy. read more

Like a second family to me . Manager Ashley and Hector are always very kind , professional and helpful. I go there worry free and they always provide A class customer service. 5 star customer service by Ashley and Hector. Those 2 are True gems for Enterprise read more

I rented a car with them twice and they are very good and swift. I reserved online and picked up the car and was out within 5 mins. Drop off was also easy, quick check for accidents and returned the car with ease. I'd recommend them. It is so much cheaper to rent a car for about $50 a day and see all of LA than Uber everywhere. I also love the freedom of it. One thing to keep in mind is if you drop off at a different location that the one you picked up from, they quoted $150 more for that. Because of that, I decided to drop off where I picked up. read more

I would definitely recommend these guys - especially if you enjoy being screwed over by your fellow man! Rented a pick up truck to help my daughter move out of town. Due to the 150 mile limit per day, and the 48.00/day insurance, this pickup truck cost over 400.00 for 2 days! Ouch! That stings. But that's not my main complaint here today. Not by a long-shot. Anyone who's ever had a car towed, especially if it wasn't your fault, knows what a rage-inducing thing that is! Now, I've rented dozens of vehicles, from dozens of places ranging from motorcycles to RVs, in America and abroad - and nothing like this has ever happened to me before... Upon returning with the aforementioned pick up truck - I noticed that my car, my ride home, was not in the space where I left it. Apparently, some ass-clown saw fit to have it towed! I think most people would agree that this is an open act of hostility on someone who is supporting your business and paying your salary! It would've been nice if somebody had mentioned "hey, we will turn your life fucking upside down. If you leave your car in our parking lot overnight, just thought we'd let you know so you could make other arrangements" yeah, would've been nice if someone had mentioned that. Or if there had been a sign posted. Something THIS expensive, aggravating and inconvenient... Seems worthy of signage. Had there been a sign on the counter or the side of the wall while I was paying for the vehicle... That would've been super cool, as towing your own customers vehicles out of your parking lot, is certainly not common practice. It's hard to believe it would even occur to somebody to do that. AND they even had my phone number! I received a "courtesy text" checking in to see how the rental was going. Nice. Maybe next time if you're towing my fucking car, you'll mention that. OK let's give them the benefit of the doubt and suppose they didn't realize that it was MY car they were having towed. Fine, while you're texting everyone to find out how their rental is going... Maybe mention that there is A vehicle being towed and since it's going to be a super expensive, total pain in the ass... if this vehicle is yours, or if you know who's it is, please let them know BEFORE we call the towing company! Come on guys, isn't that what a decent person would do? I'm not a business major or anything, but completely infuriating your customers cannot be the best way to run a business! $421 it cost me to get my car out of tow! Helping out my daughter to move a few things around to posting me between $850 and $900 because of Enterprise. Fail. read more

Charles was super helpful and nice took his time to really help me out and accommodate me. I highly recommend if you're coming to this location go straight to Charles read more

It's pretty easy to pick up your car and drop it off and the prices are decent. The cars are always clean.

I am very pleased to say that Ashley and team were very helpful during the time my car was at the shop. I had a minor issue previously to my car rental a few years ago. I was afraid i i wacky able to rent a car with them again. I love how they were able to give me a good price rate after and extended amount of days I had keep the car. I appreciate the help a lot. Thank you. Will be back for my next rental if needed. read more

When you go, make sure your Drivers license isn't cracked a little or they won't rent to you and if you need to add a second driver bring your credit card. This location sucks. Oh and if you are moving around and don't have a set address don't bother renting a car even if it's somewhere you really need. Btw I have never had any of these problems at any other location. Enterprise is still my go to choice. read more

I came here today to pick up a rental since my truck is at the body shop. Was helped within 1 minute by Tim. Amazing guy - and great service. read more

Enterprise Rent-A-Car - Enterprise rent a car on sepulveda - Car Rental Near Me - Panorama City, California

I received amazing service by Jalen yesterday and today. He even honored a discount my insurance company provided me 1 day too late today-brought the rate down significantly. Exceptional customer service, I'm bumped by all the bad reviews-pls go and see for yourself (not taking away anything from them, just saying they must have severely improved in the meantime). Im sure you won't be disappointed. Everything went smoothly from making my reservation via phone w/Sandra to receiving & paying for exactly the same car which was discussed on the phone. Company is following CDC guidelines and handles all interactions OUTSIDE right now. Easily *****!!!! read more

Normally car rental agencies aren't a beacon for customer service but this establishment is an exception. Friendly, fast, fair. 3 adjectives I may have never used for another car rental agency. Shoutout to Hector and all the other reps who made it a great experience. Happy holidays! read more

Disclaimer: This location is for trucks & vans only. I've also always been a fan of Enterprise. Value and service has always been consistent no matter where I've been in California or the West. We were referred to this location by our local enterprise location approximately 15 miles away. They do not have HD Trucks at their location. No big deal by the distance. We called first and we were quickly accommodated by Kat. I told her we would be there within a couple hours. No problem. When we arrived, I was surprised how many trucks and vans they had in inventory. All mostly new units. Very nice. We entered the office and were immediately greeted by Michael. He was quick to get our information and accommodate us for what we needed. We were able to get a brand new Ford F250 super duty Lariat with a power stroke diesel. Pricing on this unit was surprisingly affordable and we were in and out of there in less than 20 minutes. It doesn't get any better than this for a car rental. Thank you to Michael and Kat for the most amazing customer service and professionalism. All with a smile!! Cheers read more

Thursday I posted a bad review for this business and i made a mistake, my review was for the individual when I returned the vehicle not the business or the rest of the staff. The management and the people I dealt with treated me with respect. The individual I dealt with during the return was not nice. However my overall experience with Enterprise has always been GREAT. I will continue to use them they are by far the Best rental car company I ha e used for many years. read more

Made a reservation for an extra large suv - Chevy Suburban for the cargo space, comfort and features. Was told I would get a call to confirm from the location that evening as pick up would be first thing in the morning. The representative told me that it was available, hence why she made the reservation. First thing in the morning I was notified that the vehicle was unavailable. I was offered a Chevy Tahoe or a mini van for the same price. But I specifically made reservations for a suburban for the cargo space. Had that been an issue, I would have continued looking for a vehicle that fit my needs instead of making reservations for the classic bait and switch. I wasn't even offered a ride when I made my reservation either. Kind of false advertising as the commercials offer that. I thought Enterprise would be more cost efficient, more responsible with booking, and have a team dedicated to ensuring accommodations with ease. Not in my case. They said that they would see if another location had it but never called back. So I called myself, and was told there weren't any around. read more

These guys definitely don't take care of these cars. After having dinner and the restaurant next to the business, we witnessed the lazziest guys half ass "washing" a red charger. They used heavy brushes with bristles, which extremely scratch and damage the paint, and they put the smallest amount of effort into actually cleaning the car. Not only that but afterwards they proceeded to rev the car before parking it. These guys clearly do not take care of these cars nor about providing quality work. read more

Recently rented a vehicle from this location. On the day of pick up I came in around 10am to pick up my rental. Was assisted by a gentleman by the name of Eric. He did let me know I was a little early as my scheduled pick up was suppose to be at 12pm but let me know it wasn't a problem and that he would get me into a vehicle as soon possible. After I checked in, it got a little busy. Was probably waiting about 15-20 min as Eric seemed to be the only one assisting members inside. After about 20min, Eric called me up and let me know that since I have been waiting longer than anticipated he was going to upgrade my vehicle from a full size to a larger vehicle at no additional cost or charge for being patient. The vehicle they upgraded me to was a Nissan Rogue SUV. Had the car for a week and was very happy. My wife and I were very pleased and satisfied with the vehicle and service from this location. Would definitely recommend and rent another vehicle from Enterprise. Thanks again. read more

yo hablé para rentar una van de 12 pasajeros y me dijeron que si estaba disponible y la reserve pero un día antes me hablaron para decirme que no me podían rentar la van y no fui a donde tenía planeado ir con la familia y otra ocasión también me hicieron lo mismo el problema es que yo estaba en bronswille Texas lo bueno que encontré donde rentar una van para regresar a Los Ángeles pero mas cara gracias a que en esta compañía no vale mi dinero read more

Maybe the worst rent a car company, tried to rent a car and Sandra wanted a utility bill to give the rental, i dont have it with me at the time, instead i offer IRS documentation which it came with my full info same as in my driver license, i just feel i was discriminated by Sandra and her staff, what a racist company you are Enterprise!! read more

Totally blown away by hospitality and customer service of all the ladies at this location. Felt the girl power vibe and absolutely loved it. Everyone was very friendly and eager to help and provide exceptional customer service, specially, Ashley. The energy was welcoming and service was the best I've ever received at any Enterprise location. Will definitely come back here, even if it's out of my way. read more

Do not go to this enterprise the worst customer service ever horrible customer service I showed up at 12:04 was on the phone with her for 20 minutes and the guy refused to help us no matter what didn't take our phone number down didn't ask for any information to find out. What can you do for us? Nothing. This guy name Eric was the supposedly the assistant manager horrible customer service don't recommend this place to nobody not even them to my worst enemy we reported the claim through roadside assistance. They were supposed to send us a Uber a link for Newburgh. The link never came to your phone. Uber never showed up. We didn't know what store to go to. We called back roadside assistance, refused to help us didn't know where the truck was going. Nobody knew anything nobody knew what was going on, and when we try to get a car from this location, the person refused to help us no matter what we did or what we spoke to him about or what we told him he just absolutely has zero customer service zero and these are the people that make our businesses and bring customers in if it was my business and it was four minutes after closing I would like come on in. Let me help you. He refused to help us no matter what we did or what we said. read more

i went to this place and this guy Ritchie Garcia is so amazing even though he is only on a Management Trainee he knows what he is doing without the help of his associate. Very professional. He help me all the way and in less than 15 minutes i got my rent a car, people here are so friendly. Keep it up guys! I will retract my ratings These are my reasons: The first day they took a deposit of $300 on my account and they said it's only a deposit even though it's a direct billing thru Infinity Insurance, and that's fine with....4 days later I was charge another $400 , I called enterprise they said they got the wrong confirmation number, if I were them serving a customer like me they should called Infinity Insurance to get the right confirmation number, my lawyer said that someone at the Enterprise rent a car took the wrong confirmation number then they should straighten up everything. Now after 2 weeks the time I was returning the rent a car , I am still being charge of another $600 ... now I have to wait for a while before I will be reimburse with my $1300 . This is so f$ck up, no wonder you guys get a bad rating. read more

Enterprise Rent-A-Car - Car Rental Near Me - Panorama City, California

I wish I could give them and negative 50 stars! Absolutely no listening or any of the basic customer service skills needed to deal with the public. I called trying to set up a rental and needed to ask a few questions before confirming anything. The woman I talked to said that reservations are usually done a day or two in advance so a same-day rental will be ready around 4:00 pm. I said that wouldn't work, and I haven't even asked my questions yet. I started to explain about taking my wife's car in for repair and asked if they deliver cars since I was home with no car. I was told no and that she would have to transfer me to the reservation dept to set everything up ... I haven't even got to my second question yet. After she transferred me, I talked to another woman and I started with the same questions. She told me that they WOULD be able to deliver the car to my house and the reservation email showed that it would be ready at 12:00 Noon. OK Great ... Right? WRONG ... the first woman called me back and stated the wrong name, the wrong (partial) address, and then restated that they would NOT deliver a car. I tried to state that the other person told me otherwise and ... I was cut off and told that they do not provide that service. After going back and forth a couple of times I was fed up and told her to cancel the order. She then said that I had to do it through the email (not true, I had to do it on the website), and I told her that there were no options in the email. She started arguing that it was there, and at this point, I had enough and hung up. People like this should never be allowed to deal with the public in any capacity. I have been in the retail/customer service/support industry for over 30 years, trained various companies and it was rare to find a person like this. When I did, they were fired on the spot. In addition, I tried to call the corporate office to talk to a supervisor or manager ... they transferred me to another rep in escalations. I again asked for a manager or supervisor and the guy told me that his dept handles these types of calls. I tried again and he started to talk over me so again I was done and hung up. How is this company able to stay in business, with people like this. read more

Usually I don't like to write bad reviews unless I had a very very bad experience, IDEN represent himself as a manager ,he charge me another extra of $200 when I return the car after the Charge my insurance company for $1200 for 30 days He claims that I didn't read the contract again there's nothing wrong with the car only when I pick it up the representative promise to me that it's not gonna be extra charge he came up with the heathen fees out of no where just to charge me extra ,money is not a problem only his attitude I try to understand why is the extra charge but he saying that's your problem and asked me to leave I sure he will do it to more clients please don't go there to that French read more

Tim the manager was great, really helped me out after a previous horror experience with the San Fernando location.