Let's me just say! I absolutely love the Staff here. If you come here with a Great attitude, they will really take care of you as a customer! Matthew as a Manager is super Great. He Helped Edwin make sure that my Sister left happy and able to complete her Business. We really appreciate you guys here as a staff. Best Uber Location everrrrrrrr. :) read more

This place is really dirty, the car I rented was very dirty inside and out. They semi washed it really fast they did a poor job. It was not ready after I signed all the documents. I returned it with full gas tank even though they required only a quarter of tank which is how they gave me the car only with a quarter tank, I returned the car and the representative okayed everything, next thing I noticed they billed for gas even though I filled the tank in full they never gave me a refund, never going there again. read more

Efficiency is good. They helped me right away when I got into their office. Respectfully & Friendly. For sure I like to go back to them when I need a rental car. read more

I've rented from this location multiple times over the past few years, and never had any problems. It's a small branch, so there's usually only 1 or 2 people working and you may end up waiting a few minutes, but that's not a deal breaker for me....the prices are typically about 5 - 10% less than their competitors, and all the employees that I've dealt with at this location are friendly, helpful and overall very cheerful. Plus they're usually hustling to get customers helped. Based on my experiences, I would happily rent here again!! read more

They don't have any cars in stock. Online reservations are not accurate and staff doesn't care and not helpful. Don't let here!!!

Wow worst experience I've had with a car rental ever! Made a reservation through priceline. The guy in the front refused to honor the price since they lacked to communicate they ran out of small cars. Unprofessional and unethical. He didn't take a copy if my license be didn't even bet my adress right. Worst of all he took me moms credit on the phone thee phone and in read him the number. Like wow. Number 1 policy make sure get the right address to uput in the office. And then he double charged. Umm it's been a month and I've talked to 10 different people. There not efficient I'm still waiting it's been over a month read more

The "Manager" Manny (Emmanuel) is the most awful person I have ever encountered. After my experience with him at this location today I am in contact with both Corporate AND his direct manager. His arrogance shouldn't be tolerated by Hertz in the slightest, his behavior, demeanor, and overall poor attitude is better suited to spend the day cleaning port-a-pottys with his own toothbrush as that is the only position I could see him being useful in. I didn't read the other reviews before I rented(my mistake). I can assure you the low ratings is the experience you can currently expect to get from this Dud of a human named Mr. Onelum who parades as a "Branch Manager". I don't see anything he manages lasting very long so 'Rent at your own Risk' as he put a bunch of fake charges to my bill so he might yours as well! Also potential future employers may find this review helpful as Hertz may not want an unstable person within their ranks for much longer. Depending on the resolution provided by Corporate/His direct Manager I will update this review with pertinent information. read more

Do NOT GO HERE! I rented a car and the price I signed for at the time I picked it up was for $240 from dec 8 to dec 14. I called & asked to add 3 additional days until dec 17. When I get there they hand me a bill 610.33. So basically because I added 3 more days they charged an additional $369.00 over 2 times the original amount printed on the rental slip I received when I picked the car up. read more

Never come at 8 they will be late. Costly! making prices up. apologetic for company that gave them daily prices changes. It seems a truth. At the end I was paying more money. They explain it will be cheaper ...if I rent for a week smaller car. I actually had question it will be cheaper even if I return it earlier. They reassured yes but price was more 100$. read more

Worst place ever to rent a car the customer service is sucks The person that helps us was so rude Last time I'm renting a car here read more

Hertz Rent A Car - Car Rental Near Me - North Hills, California

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Horrible customer service by Angie. I literally waited For her to finish a personal phone call and efforts for her to attend to me. She wasn't helpful, wasn't able to problem solve and assist with allocating another car at another Hertz facility. Never will return to this location or any Hertz affiliated companies. Hertz, please hire people with customer service skills. read more

I wanted to give this place 0 stars, the service is unbelievably bad. I waited 45 minutes for the guy to deal with one customer. The cars were dirty and gross. DO NOT RENT FROM THIS PLACE. read more

I'm convinced all Hertz locations are employed by incompetent crooks. Third location I have been sent to. I made reservations at another location. They did not have the car I reserved. They sent me to this location. They said they cannot help me. The original location called and they bad mouthed me in front of me. As time progressed, they took customers who arrived after me and refused to service me. Don't give these crooks your business. Enterprise is a little more expensive but I will definitely take my business to Enterprise. Never again will I rent from Hertz. read more

Hertz Rent A Car - This location is infested with roaches. - Car Rental Near Me - North Hills, California

This place was horrible. I had made a reservation 3 days before the date i needed the vehicle for. When I arrived to the location a guy by the name of Eric did not acknowledge me or my friend when we walked in. He was very rude. Horrible customer service and to top it off they didn't have any more cars. He's answer was " we are all out of cars and your reservation means nothing". He had no sympathy or didn't give a shit about how I was feeling that moment. He didn't offer to look at another location for another vehicle. I will never go back to that place. read more

Worst experience I've ever had at a rental location. No stars are more appropriate for this hole in the wall. Manny the manager is completely incompetent and takes zero responsibility for his actions. Had a prepaid rental agreement for this past Friday. Pickup at 9am. When I went in my car wasn't there. Different employee at front desk informs me Manny is out washing it getting it ready and he'll be here in 5min. It's now after 10am and no sign of Manny. I'm getting more and more impatient and employee offers me an upgrade. It's filthy and gas tank is on Empty. I say ok but I want a discount because of that and I've been waiting now over an hour. So she hands me this printout that says total $97. I'm fairly happy because original cost was $250. Come to find out that this was for insurance and tricked me to take on even more of a charge. I never get insurance when I rent a car because I know the insurance you have for your regular vehicles covers. So when I get back I'm pretty irate. I called Manny some pretty choice names and explained that this wasn't right. It was $90 in gas, car was filthy and your were over an hr late. He proceeds to tell me that I'm confused and he wasn't late, talking over me as I'm speaking. Super frustrating for me and completely unscrupulous on their part. I called corporate and they explained there's really nothing they can do (waiting on a call from a supervisor). I wouldn't leave so finally they gave me a $35 voucher. What a joke. The place is really dirty, in disarray and smells horrible. What a mistake read more

Rented a car this morning and was really disappointed with the service . Absolutely horrible communication and customer service at this place . I'll continue with my review once I return my car later today and have more time to add details about my experience . I've rented at enterprise several times this year on sepulveda right down the street and I should have gone there . I'll never rent here again . read more

I was recommended this location through my insurance, which covered me for the cost of a rental car while my car was being fixed. When I first arrived, being the first time I also rent a car, I was totally lost on what to do. The gentleman there was not only absolutely helpful, but gave me options between what I could pick. They set me up with a beautiful '18 Toyota Yaris IA. The gentleman who helped me was so helpful and answered all my questions, made the entire process extremely easy for me which I absolutely appreciate! Car was clean and had a full tank! When I returned the car, they were still just as helpful and took care of me right away and greeted me as soon as I had parked the car. They also set me up with a Lyft to get me home, absolutely amazing! Thank you Hertz and the Hertz North Hills team for making my experience a memorable one! read more

I made a reservation in this location and they didn't have the car. They threw the papers at me and told me "if I'm so upset then you can leave this location and I'll give you a refund". This is all coming from the manager too, never said sorry or anything. Just a rude and unprofessional guy, corporate should look into this and replace those guys. read more

Terrific, When I first called and waited on hold for a bit (I offered to wait as Justin was dealing with a customer in-person) they didn't have anything available, so he said let me call you back in about an hour and see what I can do. He called me back and said that after checking some other locations and looking in the system, he found that there will be a car coming back in shortly (didn't show up in the system the first time) and he could have it ready for me. When I got there, both guys were very nice, patient during my call with the insurance company, and very professional. read more

Outright fraud. I thought the horror stories I heard about renting cars since covid would not apply to a national chain like Hertz. I made a reservation ahead of time and assumed I would get what as advertised. I walked a mile and a half in 90 degree heat only to be greeted a rude guy, already looking for a fight. He told me they didn't have any cars for the price I had reserved and that the reservation wasn't guaranteed. Oh, they had plenty of "economy cars" but none at the rate they advertised online and sent me an confirmation number for. Classic 1980's style bait-and-switch. Suffice to say, in a post-covid world you do not have a car rental agreement until you have keys in your hand. read more

Go somewhere else. I came here recommended by my insurance for a certain price- not true. Then they tried to lower it, however returning the car- was surprised to know they had hidden fees and could not fix it since they close your account without letting you know- btw it's a $250 deposit on top of the original price. Aside from this the car I got was filthy, stains all over the car- even uhaul has cleaner cars. Not coming here again. read more

Manny is the nicest person always looks out for me . I don't remember the ladies name but she is amazing as well. This is my favorite rental spot.... Great energy and great people. read more

Two guys working behind the desk no one would drive me just down the street to get my car at a the mechanic. Also was not informed that I had to return the car by 11am I arrived @2:30pm then was charged for an entire day on top of that read more

Do NOT rent from here. Below is my very unpleasant experience. The overall message is - go somewhere else - this place is shady. This is without doubt the worst experience I have ever had with Hertz. My husband and I have rented from Hertz multiple times over the years but this will be the last time. I reserved, online, a 7 passenger van. About 30 minutes before I was to pick it up I recieved a phone call asking if I would like to upgrade to a premium SUV for a small up-charge. I declined. Upon arrival at the location it was obvious there were no vans available and I ended up with the upgraded vehicle anyway. I thought this was very sneaky but probably common business practice so I let it go. The gentleman at the counter was friendly and prompt. I had reserved the rental car online so he swiped my card (again, common practice), I signed the screen and we went outside to inspect the vehicle. The outside was very dirty, so much in fact that the employee went and got a wet paper towel to clean off the windshields so I could see out of it. I was in somewhat of a hurry so when he was done I left. I got the vehicle home and noticed the backseat was equally as dirty. The floor mats were nasty, the leather seats had what appeared to be chocolate smeared on them, the cup holders were sticky and disgusting. I also noticed the third row seat was laid down and we could not get it to raise up (it was electronic). So, I called the branch and ended up driving back over there. The inspected the seat and managed to get it raised back up and I insisted they give me a slip stating they were aware of the problem so I could not be charged later for damage I did not do.They took the car to the car wash but did not clean the inside at all (I did that when I got home because I wasn't going to let me family sit in chocolate). The biggest problem arose when I returned the car and I was informed I would be charged an extra $190-some dollars because I had accepted the insurance. I did NOT accept the insurance. I booked the car online and declined the insurance, I used my american express because it covers rental car insurance, and yet somehow I was still charged for the insurance. The man at the counter never asked me if I wanted it, he never told me he was adding it on, he just did it. I signed the screen (assuming all was well and as I had booked it online). This is an unbelievable business practice intended on scheming customers out of additional money. I attempted to rectify the issue at the branch the day I returned the car and was told I would have to wait on the manager, he was supposed to call me on Monday. He never did, so I called him. I was told I would have to call Hertz customer care, I did. They told me there was nothing they could do I would have to solve the issue with the branch manager. Wow, what customer service. So I called him back and he basically told me next time I should read what I am signing. He's right, I should. But, how sad that a reputable company stoops to lying to customers to make an extra buck. The branch manager offered to comp me on a future rental - give me a free upgrade, etc. Unfortunately, Hertz has already lost my business, there will be no future rentals. His solution does not rectify the fact that I was mislead and manipulated. read more

Please stay away from this location. If I could I would give them a zero star. I had the worst experience picking up my car. I won't go too in detail but I do have video evidence, pictures, documents on how my experience was with this location. Yelp wouldn't have enough room for me to explain the whole experience to perfection. Started off with both employees showing up to work an 1:15 min late. My appointment which I booked with hertz online was at 8am. Not only did both employees show up an hour plus late. No apology, zero professionalism but instead I was told I was wrong because they open up at 9. The funny thing is there was another couple there with me who had an appointment at 8:30. So who really is in the wrong here. After not even getting a greeting from the first employee who showed up. He went straight to the computer but for what, because he had no idea what to do to get my car reservation going. Keep in mind I had work that day thinking my appointment was at 8. As the first employee was doing nothing on the computer I just stood there with no guidance. We had to wait for the second tardy employee to show up. The second employee who I assume was the manager was even more rude than the first, he was getting mad at me because I didn't want to get his insurance he was pushing onto me. Fast forward to finally getting my car. Not only was the car not clean outside and in the car was damaged severely. The first employee ran outside and with a dirty rag, keep in mind during Covid, and started wiping down the inside of the car and giving it a quick vacuum. Aren't these procedures supposed to be done before getting your car?? Zero Covid protocols are being taken place at this location. As I had to get to work I took the car I had no choice to argue but instead kept evidence to where I wanted to leave as reviews and to talk to corporate about. Not only was the car dirty after the second day the battery literally blew up. It's a two year old car. How can this happen? Aren't they suppose to do vehicular checks. Bet if you asked them for the car reports they would have no clue what to show you. My story continues but it's just too much to type out. Bogus customer service, bogus cars rented here. Rude employees Stay far away from this location. I've notified corporate about them and they should be looking into my case. Take your business elsewhere, trust me. read more

Great service! Very friendly staff and manager! Went above and beyond to accommodate my needs from pickup to returning the vehicle. Definitely recommend for my future rental car needs. read more

This place is the worst rental car place I've ever been to. They employees are very rude and disrespectful. No customer service what so ever. If you need a rental car I strongly suggest going with some other company or a different Hertz read more

Thank you Chris for the awesome customer service! You made my week less stressful by putting me in a nice car. Keep up the good work! Cheers, M read more

Call first before coming in here after placing a reservation for a car online. Online showed that the car was available, went to pick up just to find out that the car wasn't really available on site. I had to go to Enterprise last minute. read more

The guys that work here are very professional, very friendly. I would rent another car from them again. The overall experience was great. We had a very fuel efficient vehicle. I was surprised how long it took before getting gas. We had no issues whatsoever. A+ customer service. read more

I'd like to start out this review with a special thanks to Chris and Uncle Jack, both members were incredibly sweet and patient with me. People should understand that they are basically the only workers there and Chris is a very hard worker who is very kind, never have I ever heard him with a rude tone. As the only one managing the entire cubed office, it's a challenge for him to attend every single person while receiving phone calls. My car was badly scratched up and State Farm connected me to the Hertz location, it was difficult getting the right location that is close to my auto body shop but everything worked out. Chris picked up my phone call, this was my first time renting a car and he was very straight forward and told me not to stress too much over everything (cause I get overworked with everything). He said that he had a ride ready for me at the auto shop, just drop off my car, and get a ride from Uncle Jack. Uncle Jack, is obviously a nickname, is the sweetest man ever. He loves to crack jokes and is just a positive man. Uncle Jack was more than happy to drive me back to my auto shop despite that he just came back from dropping off other people. Yes, I know this is his job but there was no sign of irritation on his face. Instead he greeted me as if we were long time old friends, to me that is a wonderful feeling and just makes me happy. Renting and returning the car was no issue at all. Everything was basic and simple, had no problems whatsoever. Thank you Chris and Uncle Jack. : ) read more

This is the lowest option available otherwise I would give them no stars, even the outside of this place looks shady but the employees are scam artists. I came here because my insurance referred me to them but avoid this place. They give you misinformation and get you to sign before they tack on extra charges and they never give you an exact amount. The employee even looked nervous and avoided eye contact. Now I have to fight this with my insurance and get them to pay some of this bill. read more

I can't be more adamant about not renting from here!!!! Horrible! First when I first rented the car, the didn't have the compact available which I reserved and said they would give me the next class up for the same cost. I should of known better. The manager had a very sleazy used car salesman feel to him. When I returned the car they told there was an extra charge for the upgrade even though the paperwork had the right car without the upgrade charge. Originally said there would be no extra charge. The manager said that was never offered even though he was actual person that offered it. Literally sat there and told me I was lying. The car itself didn't run that great .. No real problems but it struggled going up hills. Second, I realized I left my sunglasses in the car right after I returned it and called them up to see if they can put them aside. Spoke to the salesperson and they put my glasses away so I can pick them up. When get there to pick them up they tried to give me some $10 gas station glasses saying they were the ones in the car.. They were obviously not my high end sunglasses. The troubling part is that I was on the phone with the sales person when he pulled out of the car and describe them to me. He said would put them away.. I wouldn't put it past them that they didn't pocketed it as soon as he hung up the phone. Worst car rental experience ever!! And I rent quite frequently for work. Do yourself a favor and rent from enterprise down the street! If you book in advance you can get a pretty good rate and not deal with horrible customer service. read more

Horrible customer service. Rude over the phone. Hertz should look into employees customer service here.

I had a great experience here. I went through my insurance because my car got hit and I needed a rental car. I thought the employees were very friendly and professional. I got a good car. No hassles at all. I would recommend! read more

Worst service I've ever had hands down. Got the car dirty af couldn't even see through windshield. Not even vacuumed. Oh and my drop off was at 8am! Everywhere online it says it opens at 8am. Rented it Friday dropped it off Monday and the guy knew the reservation ended at 8am but didn't have the courtesy to tell me the actually open at 9am! Don't waste your money or time here you'll regret it like me ! I knew i shouldn't have rented here just because it's literally next to my house! Waited for over an hour for customer service for them to tell me they should be open @8am. The manager or who ever works at the desk should be more clear about drop off times if he sees your drop off time is before they open isn't that a problem? with no drop off box or anything at all. Makes you waste your time and money! I know Forsure next time I'll use enterprise or Turo! No wonder they are going bankrupt!! read more

Hertz Rent A Car - Car Rental Near Me - North Hills, California

Always a pleasure to come and deal with the gents at this Hertz! I hate usually why I have to go but they always take care of me!

Please !! Never come here !! Worst worst ! Customer service ever! Both guys were just talking and laughing not paying attention to the people who were waiting on cars. I regret coming here. One of them was extremely rude to a person just because they were asking how much longer. read more

The worst experience in my life! Never renting from this place ever again! Lack of Customer Service! Very unprofessional! Arrived to pick up my rental I had booked 3 days prior and the car wasn't ready. It was getting an oil change. I had no other option but to wait for the vehicle, which was 2 hours LATE!!! I had to accompany the Hertz employee to pick up the rental from the oil change location! When we arrived to the PepBoys location, the car was dirty, it was so dusty from the inside and stank like smoke. The employees were argumentative and total assholes! Hertz will never get my money! Lesson Learned!!!!! Oh and when I said can I get another similar car they said no that if I wanted to get another car I would have to pay the difference! I'm not reinforcing this company by getting a bigger car (that I didn't want) and having to pay extra in cost and in gas because they have lack of Customer Service and don't honor appointment times! read more

When you reserve a rental online, you expect the same price when you pick up the rental. This place charges you more because it's a different vehicle than the one you reserved. I have a complaint with BBB on this company and also forwarded their bait and switch policies with their corporate office. read more