Rental agreement number 9WK7HV. I was charged $1,500 for the rental thats supposed to be paid by…read moreLand Rover. I called Manager Josh but wa put on hold for over 30 minutes and hung up. I called back and was told that he was handling many costumers and promised me a callback but never did. Land Rover received a reply from them that I was already credited weekd ago which is all a lie since nothing reflected on my card amounting to $1500. I just called Enterprise Accounts recievables office and they advise me that they will email the branch to handle this dispute. This is very frustrating it is such a rigmarole to resolve a refund thats months old and bill was settled by Range Rover. Very poor in handling disputes and no troubleshooting skills. No empathy at all.

Just when I thought I'd never use Enterprise again due to such poor service, the Sherman Way…read moreteam--especially Will--completely changed my mind! I had a terrible experience with Enterprise in Chatsworth, and I only booked there because it was the closest location to my home. I made a reservation 2-3 weeks in advance for a minivan, as we were picking up our son, who would be bringing four pieces of luggage. A week ago, I called to confirm our reservation and ensure we'd get a Chrysler Pacifica, which they confirmed. However, on the day of pick-up, after working in the morning, I arrived in the afternoon, only to be told that they had given away my car. I had explicitly told the rep during the call that I would pick up the car Friday afternoon because we were leaving early Saturday morning. His response was, "Sorry, we had your reservation at 8 AM, and we give a one-hour allowance. Since you didn't call, we gave away your car." I asked if they even tried to contact me, and he replied, "There are only two of us here, and we didn't have time to call because we were busy with other customers." He was dismissive and immediately moved on to the next customer. The waiting room had three customers (including myself), and only one staff member was outside retrieving cars. Frustrated, I called Enterprise and was told by the trunk line for reservations that the Sherman Way branch had a minivan available. I was hopeful, so I rushed to the location, but upon arrival, my heart sank. The place was packed--people were waiting outside, and more were inside. It was clear that the branch was busy, but I noticed around five staff members working hard, yet still managing to provide excellent customer service. Then, Will approached me with professionalism and a friendly demeanor. He asked for my name and politely requested that I wait as they worked hard to accommodate everyone. His calm attitude had a calming effect on the other customers, making us all feel valued. When my name was called, I was told that the staff didn't know there was no minivan available because I had called the general reservation line, not the local branch. I explained the poor service I received at the Chatsworth branch, where they gave away my car without even attempting to help. Will, recognizing the frustration and desperation in my voice, told me to wait while they worked to find a solution. That was enough for me to hold onto hope, but I also accepted that it might not work out. Then, I overheard their team discussing bookings, and--voila!--they made it happen! They were able to secure a minivan for me. I can honestly say the Sherman Way team is the best in the Valley! What stood out most wasn't just that they made it happen, but the empathy, patience, and teamwork they demonstrated. The calmness and dedication to providing excellent service made all the difference. This experience restored my faith in Enterprise. Thank you, Will, and the entire Sherman Way team, for your professionalism, enthusiasm, and genuine care for your customers. I'll definitely return to this branch!

I had a reservation, showed up on a Lyft and then they told me they didn't have any cars. I asked…read morewhen they would possibly have a car ready and they said "when someone brings one back." I don't understand the point of making a reservation. Then they told me there was also 9 people ahead of me waiting for a car. Sorry, I can't sit there all day for a rental to possibly become available. I have a job and kids! 0Stars

Not only do they never answer the phone. When they do, they put you back and hold. When you let…read morethem the phone has been ringing for four mins. Instead of apologizing, they just said with an attitude "there's only one person here". They left a voicemail that the car we reserved is not available, just trying to switch the car but clearly I need to cancel and never book with this branch again.

BIG THANKS to Robert for great customer service! A great experience renting, it was easy pick up…read moreand drop off. The car was a perfect fit both clean and well maintained. Highly recommend this place inside the Marriott hotel!

Keep in mind while reading this that I've gone to this branch several times since moving to…read moreWoodland Hills in 2022. There's a Hertz and Avis inside of the local Marriott hotel. I want to focus one one problem which has now happened twice. Avis rented a Chevy Malibu to me and while driving to Las Vegas the CHECK ENGINE OIL light came on. That makes me nervous as I'm driving my family through Death Valley. I took the time to purchase oil and ultimately swapped the car prior to the return drive across the desert. That's time and money taken from my trip. And it has happened twice, with two different vehicles. The time it took to make the transfer of vehicles made it impossible to return the car to Woodland Hills on time. So I was charged for an extra day. I'd like to see these companies put more effort into vehicle maintenance so that these things don't happen to us.

recently had the pleasure of renting a vehicle from Liontari Exotic Car Rental, and I couldn't be…read moremore impressed with the entire experience. From start to finish, every aspect of the rental process was seamless and efficient. Upon arriving at the rental location, I was greeted by friendly and professional staff who expedited the paperwork with efficiency. Their warm welcome immediately set the tone for the rest of my rental experience. The vehicle I received was impeccably clean and well-maintained, reflecting the high standards of maintenance upheld by Liontari Exotic Car Rental. Throughout the duration of my rental period, the vehicle performed flawlessly, allowing me to navigate both urban streets and scenic highways with ease. The comfort and reliability of the car significantly enhanced my overall travel experience, providing peace of mind and convenience at every turn. One aspect that truly stood out to me was the exceptional customer service provided by Liontari Exotic Car Rental . Any inquiries I had were promptly addressed, and the staff went above and beyond to ensure that I had everything I needed for a worry-free rental experience. Their dedication to customer satisfaction was evident in every interaction, reaffirming my confidence in choosing Liontari Exotic Car Rental for future rental needs.

Vic , which I think is the owner is very down to earth guy super cool he would text me on any…read moreupdates on my car. I was very pleased with the service. My car looks almost brand new. I will definitely recommend him to anybody.

I had a great experience with this Enterprise location. My Cadillac was at the dealership and they…read morearranged a rental for me, so I came in on Monday to pick up a car. The first vehicle available was really small, but it was all they had at the moment so I took it. The next day they were able to switch me into something larger, which I appreciated. That second car ended up smelling like a wet dog, so that wasn't going to work. I texted the person I believe was the branch manager and let her know. She apologized right away and wanted to fix it immediately. When I came in, the whole team was friendly, smiling, and ready to help. They got me into a much nicer vehicle that did not smell like a dog at all. Every single person I interacted with was super nice and super helpful. They made the whole process easy from start to finish. When I returned the car, they even gave me a ride back to the Cadillac dealership. That extra step really stood out. Overall, I had an awesome experience with this Enterprise team. They took care of me every step of the way and made sure I left happy.

I've used this location for years. It was a friendly, very warming, with great policies place. It…read morewas a pleasure to go there. Everything had changed with this new management. It became a very hostile, aggressive business to deal with. I rented a car, and their manager Shawn and Denise were extremely rude. Shawn called me on a phone and yelled "When Are you bringing the car" after I spoke with Denise about an extension. The day I brought my car back, Denise was rude when I checked in my car. I wish the old team was there! Such a great place turned into a real disaster. What happened to American services? It's scary how hostile it has become. I do not recommend this place to anyone anymore. Huge disappointment.

Very professional operation. Owner manages the counter himself most of the time. Very helpful…read moreabout explaining how the rental car's features work. And on top of it all, the car he gave me on my rental only used a half-tank of gas to make a round trip from the Valley to Santa Barbara ... obviously selected vehicles for the fleet that are cost-effective for the customer. Will definitely come back next time I need a rental!

This branch has been our go to car rental place. Staff are amazing, extremely helpful and very easy…read moreto deal with. Whenever the car that we reserve is not available (or even when it is available) they will offer something better. Just a while ago my wife made a reservation for a car. We have limited budget but want a comfortable 6-passenger car for our long road trip so we went with a minivan. One of the staff who was helping her politely asked "would you like to be upgraded?" My wife was hesitant cause she is used to other car rental place that charges extra if the car reserved was unavailable. She answered "no" due to the potential upgrade cost. The staff courteously asked again "are you going on a long trip?" The answer was yes. The staff said they have a more comfortable ride which was a bigger, better and newer ride - the expedition max which just arrived this morning. Long story short (which it was actually short) she came home with an expedition for the price of minivan. To top it all, everything went so smoothly. She was in and out in about 15 minutes. Everytime we come here we were treated with dignity and respect. I hope i can give more stars but 5 is the limit. Our family loves long road trips and everytime we have one we always come to this branch. Thank you Avis/Budget! You always make our vacation memorable and most of all safe and comfortable!

one star too much..stay away from this place,on the phone they told me the car is available drove…read moreall the way over there and they changed the price and miles disregarding what they told me 1 hour before on the phone. ended up going to a reputable rent a car. I cant imagine what will happen if you have a accident with one of their cars....stay away!!!

Reserved a car from their website. Called 4 times to…read moreconfirm...no one ever answers. Called tonight to come pick at my reserved time but all 8 of my calls went through their automated system and then to a..."this number is no longer in service" recording. Thank God i did not give them my credit card info. I would hate to experience their 'in person' customer service. Yelpers, please put these guys out of business. Yelp, thanks for making customer service important again !!!

Better hope you don't get in an accident with a car from this company. They are self insured and…read moreas soon as we contacted them for damages they hung up and have ignored all attempts at communication. Its absolutely bat shit crazy that a company can "self insure" and then just ignore actually having to pay out for accidents.

This business is horrible! Stay away! I was at the company…read morebranch at 14080 Osborne st. Panorama City. Mr. Emil Hadad just rent me a defective/broken car for a 100$ for two days and 500$ deposit. 30 minutes after I got the car I return it because it was literally dangerous to drive and Mr. Emil refuse to refund me or compensate me for my time that i spent (almost 1.5 hour to get the car) and the inconvenience. After an argument he was willing to charge me for 40$ for a broken car that I had for a 30 minutes. Also, in the contract they wrote that I got a full gas tank while I had less than 1/4. Watch out guys!

This place deserves a 0 star rating. Pre paid for a Suburban. Suppose to serve 7 people with their…read moreluggage. They gave me a Toyota sequoia. Car wasn't bad but if you know your cars the sequoias luggage space doesn't compare to the suburban long wheel base suv. Had no choice but to take the car and move on. Called the headquarters and they said they would refund me the difference in vehicle price. Driving from LA to Las Vegas with 7 people and having to have your luggage on your lap because of the small trunk was not a comfortable ride at all. Still been waiting in my refund of the difference as well. Very sketchy manager. I would never rent here again

This company is known for horrible customer service. I would've never rented with hertz but the…read moredeal was too good to pass up. (Travelocity). I ended up just trying to be cheap. Boy do I regret that decision. I never had any problems with enterprise. So that's who I'll be using from now on. I was given a nasty car upon pick up with no other resolutions. Customer service has been horrendous. Was told they will handle the situation when the car is dropped off and haven't heard from them since. I cleaned the car myself so I should definitely be reimbursed for a cleaning fee. I was definitely over charged as well. USE AT YOUR OWN RISK!!!! I hear they are doing horrible in the stock market. That maybe why they are cutting corners and over charging.