Sam, is the best!! Gets you in and out with the best smile. He is always a pleasure and I'm…read morealways happy when I see he is the rep I'm getting.

I had such a great experience here at Midway with Manny Madrigal . Such a GENTLEMAN. He took…read moreextremely good care of me and my situation. He was mindful of how I was visibly upset and reassured me that "all will be okay". The truth is I had dented a car that I had rented here... but the team here was very gracious and truly made me feel ok about the situation. I can't emphasize it enough ; please do yourself a favor , get the added insurance they offer. Again HATS OFF to Manny for making me see that I was drowning in a cup of water. Aside from Manny I also want to give props to Harry, that man is a workhorse! He handled several clients all at once making each of us feel like we were the only one in the building. Cheers to the whole team !!!

OMG! This is the best car rental place in LA!! Had a horrible experience with Midway car rentals at…read moreLAX. And the ladies at this enterprise rental in Van Nuys were so amazing, kind , sweet, fast and easy. Thank you for making my rental experience so wonderful!! If I could give 10 stars I would.

No no No Do not go to this horrible place…read more Very Disappointed No car no service Order a car Talk 3 times to make they have the car Came to pick up the car after doing all paperwork we found out they don't have the car what we got promised Instead old KIA. Not even enough room for staff Stay away they don't care Use somewhere else

Ask for Edwin. He made the whole process smooth and stress-free, and even hooked us up with exactly…read morewhat we needed. Our full-size Nissan rode like butter on our out-of-town trip -- no issues, just comfort the whole way. If you're booking and want premium service, ask for Edwin.

Was actually impressed with their service. Gave me a great clean car and the process was very easy…read more Highly recommended.

I had such a great experience at this Enterprise location! Everyone was so kind and helpful,…read moreespecially Rhegan. She went above and beyond to help me through the whole process and made everything so easy and stress-free. The customer service here was amazing, and I really appreciated how accommodating everyone was. I would definitely come back to this location again and highly recommend it to anyone looking for a smooth rental experience. Thank you again, for all your help!

This place is horrible! They accused me of theft!!! Don't go here!!!…read more As mentioned in my previous review about the Sherman Oaks Enterprise I went to last time that didn't have any cars, I had to come here to the Van Nuys Enterprise and get my car because they actually have available cars on their lot. So when my Porsche was involved in a hit and run on Valentine's Day, I decided to come straight to this location and rent my car. Everything started off well--They picked me up, brought me to their location, and rented the car to me. The man who helped me was very nice and I enjoyed his work. They don't have luxury cars here, so I wasn't going to get anything comparable to my Porsche. They did have a Camry so I asked for that. It looked like it had just been dropped off by another customer dirty inside and out. I told the man helping me and he had it sprayed down. Car was pretty basic, had scratches, dents and looked like a previous driver had run into something with the front bumper. I paid almost $500 upfront because I had no idea when my Porsche would be out of the shop. A week goes by and the manager Christian Aguilar is calling me asking when I'm brining the car back and that my card wasn't working and they need to escalate it to the risk department. Risk department??? When you charge an Amex card over and over it thinks it's fraud and won't let the charge go through. Also the $500 I paid covered more than a week so why am I being sent to the risk department? I called them immediately and told them that I had already paid and that I am also waiting for my insurance to take over payments because it was a hit and run. I told Christian I was in talks with my insurance on how to proceed and he said ok. The next day I'm getting emails and letters from the risk department saying this car is now considered stolen and they are getting police involved. I was in constant communication with Christian and he knew exactly what I was going through. I even tried to give them another card over the phone and they said I had to come in and do so while I'm battling COVID all week. Luckily my Porsche was delivered to me last night and I drove that busted Camry to an Enterprise drop off lot in Encino. This was the absolute worst experience I have ever had with a rental company. And to think my last experience was bad enough at the other branch and someone from the Enterprise team reached out to me to ask what happened via email. When I told them, I never heard back...Not a call, not a discount for next visit, nothing! Needless to say I will not be using Enterprise anymore, at least not in this area. They don't know how to treat their customers who are already dealing with the stress of having their car damaged from a hit and run driver and dealing with insurance etc. Renting a car should be a breeze but Enterprise has shown that they do not care about you and just want your money. I DO NOT RECOMMEND!

I had to take my car for repairs after an accident and needed a rental…read more for a week. Metro Rent A Car was the best choice! Their service and attentiveness was top notch. I was picked up and dropped off from the auto body shop by Metro's staff. I was given my first choice for rental and all their car were brand new! Go here for a rental car, without hesitation!

When my car broke down while at work, I gave these guys a call. They picked me up in a matter of…read morefew minutes, got me in a car. The car was clean, no complaints there. The staff was really nice and friendly. No BS here. When i returned the car, they gave me a ride back to my office too. I'm gonna come back next time i need a rental. thanks metro :)

10/10 experience. Car was exactly what we asked for and Jaime was very professional and helpful!!read more

They gave me a car in the rain that did not have operational windshield wipers. No working…read morewindshield wipers on the car whatsoever. Also when they gave me the car, the seats were soaking wet so now I am soaking wet.

Very helpful and responsive service. Answered every question extremely fast and service was great…read more We had a lot of fun with their nice clean Corvette too! Will use again!

Hands down my favorite Car Rental! I had a great experience…read morerenting from this Avis location. The manager was very accommodating and made sure everything went smoothly from pickup to return. He was friendly, professional, and quick to help with any questions. The car was clean, well maintained, and exactly what I reserved. They also had a good selection of vehicles. I would definitely rent from this location again. The first time I feel it's a genuine sense of service and help.

Note: This review is specifically for the Budget Truck Rental service located at the Avis building…read morein Van Nuys, CA (the two share a location). I booked my Budget truck the night before, and first thing in the morning, I got a call from Kurt. He was honest--he didn't have a truck on-site yet but told me he was working on it and would keep me updated. The truck ended up arriving about an hour late, but honestly, I didn't even care. His communication was clear, and his energy made all the difference. I also asked if he knew any movers or someone who could help me get the truck to my storage unit. He casually gave me a few solid recommendations, and one of them worked out perfectly (I'll leave them a separate review). But here's the thing--this wasn't just a truck rental. I walked into that office thinking I was fine, just going through the motions of a move after a breakup. But something about that interaction... it hit me. I ended up opening up to Kurt about my year in LA, how I packed up my life to travel with my partner, and came back almost five months later--alone and heartbroken. Saying it out loud made everything feel real, and I started to cry. Kurt didn't flinch. He didn't have tissues, so he handed me a microfiber towel from a clean pack. I still have it. That small, kind gesture meant the world. He was present, kind, and just so human. We bonded over travel stories, and it reminded me that there are still good people out there who genuinely care. As for the rental itself: Budget ended up being more affordable than U-Haul for my one-way move from LA to Vegas. I also appreciated having three full days with the truck included in the price--U-Haul charges extra for that. Heads-up: if you don't refill the gas tank to the original level, they'll charge $10 per gallon, so be sure to top it off yourself. One hiccup: the check engine light was on. My dad, who's experienced with trucks, was concerned. Kurt explained it had to do with a stolen catalytic converter triggering the light and that the truck was still okay to drive. My dad said it struggled a bit going uphill, but we made it safely--and that's what matters. When we dropped off the truck in Vegas, Alvin at the return location was also super friendly and helpful. We showed him a photo of the fuel level from pickup (it wasn't quite full), and instead of being rigid, he worked with us and waived any issue. That kind of trust goes a long way. All in all, what could have been a stressful and emotional day ended up feeling light and supported. Kurt made a real difference, and I'm so grateful I crossed paths with him.