Rented a car from the Paoli, PA location for a 250-mile roundtrip to Washington, DC. First, Enterprise's website was much easier to use than three other well known rental companies. Second, they had cars available for the next day. Third, we got a free upgrade to a BMW X5 (we booked A4/3-series class), some leftover gas in it which was marked as empty, and a USB-C cable. Really streamlined process, got on the road in no time. Dropped the car off after hours with no issues. No bs in the receipt. Thanks for the great service! read more

I needed a car very last minute over a stressful Christmas week. Chris was so helpful and friendly and gave me a great deal on a vehicle. Every aspect of the car experience there was enjoyable and I will definitely use them in the future! Highly recommend! read more

This is my first time renting from this location, but the staff, specifically, Domenic, the Branch Manager is great and his customer service is top notch. My car was in an accident (no fault of my own) and I was picking up my rental. The other person's insurance only approved me for a compact size car. I almost flipped out b/c I drive a 435i BMW and believed I should receive a comparable size car. My insurance adjuster was not answering and Domenic could tell I was not a happy camper. He then brought around a Chevy Impala (Full Size / exactly what I wanted) at no additional cost. He stated that making customers (me) happy is the most important thing. Thank you Domenic for your excellent customer service. read more

Excellent service. The staff is very friendly they help me with my rental they had me in and out. The manager Chris is the best my wife and I love really appreciate you. we not renting from nobody but you guys thanks. Giving 5 stars read more

Excellent excellent service. Chris, the manager, is incredibly professional and did a fantastic job at helping us in a pinch. 10/10 recommend Chris and the team! read more

I rented a car yesterday for the week, requesting a midsized car, and receiving a small suv which is not what I reserved. They called it an upgrade but again, it's not what I reserved and does not seem like an upgraded car. Not only was the car dirty inside and out, but it has a very annoying squeak/rattle from the cargo area. I went to exchange it a few hours later, noticing a variety of sedans, and they said that they were either unavailable or that I would have to pay double to upgrade to a Ford sedan because it's a hybrid (it was in no way an upscale model and there were 3 of them just sitting there). They also had what I'm thinking was a compact car that I offered to take and they said it was unavailable (despite them being about to close). Worse than the car issue, the rental agent and his manager seemed annoyed with me and my request. Very disappointing. read more

Super friendly, courteous & professional service. Simply the best Enterprise office I've ever had the pleasure of renting from. read more

I always rent from here when I come home from the west coast to visit. Every time the staff is extremely friendly and helpful - whether I need to to extend or have questions they are always very courteous and accommodating. Drop off and pick up are smooth and easy. Highly recommend this location! read more

I'm simply awe struck! I have never experienced the professionalism, courtesy, and accommodations I've received at this location, ever. The management, Nicole, Jacqueline were amazing to interact with. Their attentiveness to my needs across all the staff, was so exceptional, the quality of customer service, compelled me to share my thoughts and yes, love, for this location. I will be a repeat customer. If you have to rent a vehicle, this is branch to go to. I highly recommend them. Customer service bar has been raised closer to perfection than any surrounding location. My name is Michael Burns and I approve of this message. read more

I had a seamless and fantastic experience with Enterprise! What amazing customer service! I needed a rental due to totaling my husband's car (oops) and Enterprise was so easy to deal with. They worked directly with my insurance company and clearly described the process each step of the way making the situation much more manageable. They went out of their way to take me home after I returned the car which was awesome! read more

Is it just me or has the rental car business just gotten worse. Today I was given a car dirty on the outside and no gas. I called them and said there is no gas in the car. Apparently it is not their policy to give the customer a tank at least half full. I always rent from them because they are close to my house but do I have to put up with substandard service? Last time there was no windscreen washer fluid. read more

I would either find another rental car company or at least stay away from this branch. The branch put in (what I believe) is a false damage claim, which I am currently disputing. I drove the vehicle on a highway and parked in a lot. Andrew, an employee at the branch, claims there was a crack in the side fender. He sent me pictures, but I did not see any damage. Regardless, I returned the vehicle after hours and received a call several hours later from Andrew that he was putting in a damage claim. He then waited another 6+ hours before sending some specious photos. My company routinely uses Enterprise, but I have never had an incident like this. We will be looking for another rental company. read more

Dealt with enterprise a lot this year and this is my least favorite branch to deal with. There was a good amount of miscommunication about getting picked up. The driver was over 20 minutes late to get me without any call to say he was running late and then when he did get me i was scared for my life the way he was driving. Lady was unfriendly on phone. Called with questions about charges on my account and still waiting for that call back which I'm sure I will never get at this point. Not happy with my experience at this location at all. read more

I rent a lot of cars from various companies. Simply put, this was one of the most positive renting experiences I've ever had. The price was very affordable. The staff extremely accommodating - even though I had accidentally booked the reservation for the next day the hurried to make a car available for me. When I needed to keep it an extra day than I though, they worked with me and even gave me some leeway with return time. I seriously can't say enough about this branch. read more

I would NOT recommend this enterprise. They added coverage to my rental without informing me of the additional cost. I was a victim in an accident and I ended up having to pay out of pocket an extra $20 per day for this extra coverage. I was scammed last year for over $3,000 and this does NOT sit well to also be manipulated by a car rental facility. read more

Enterprise is the best in ther business for renting cars. Claim vehicles, excellent service, top notch. We will use them again, soon. read more

Enterprise, at least in this area, is the go-to for off-airport rentals, and they do a great job. Staff are courteous, helpful, and efficient; cars are in excellent shape and perfectly clean. Pick-up and drop-off service is a must for me, and the staff at this location are friendly and fast (especially if you call 30-45 minutes ahead). The only reason I didn't rate this location 5 stars is that the absolute best imaginable service would require having more staff on duty, especially at busy times. To be fair, however, a business can not survive if it regularly staffs for peak demand--so there's really no *practical* way to improve this location's customer-handling capacity without risking losing money. Again, the staff who are there are outstanding. read more

I used Enterprise in Berwyn, PA for a one day rental that was supposed to be covered entirely by my insurance company. First they charge your account $50, which they say that they will reimburse once you have returned your car. Four days later, and the $50 was still not credited back to my account. But to make matters worse, an additional $100 was charged to my account. I called Enterprise, and the service representative was of no help at all. He kept saying that he didn't see the charge, but he would make sure that my account was credited the full $150. I feel as though he only said this to get me off of the phone, because it's been another five days, and still no credit for $150. I live paycheck to paycheck, and now I have bills that will not get paid on time because of this incompetence. Charging a person's account $150 for a service that they should not have had to pay a single penny for is ridiculous. This company is not to be trusted as they are basically thieves. read more

This location is TERRIBLE. Very dishonest. Boys club mentality and very rude to customers. Manager included is very dismissive. Please be mindful when renting that this location will continually give you the run around and will not bother to apologize. This location has halted my frequent rentals from this Company and I do not look to do business with them any longer. Shady business practices will continue and employees lack pride and value in their job. read more

i keep renting from this location and I keep walking away incredibly pleased with every aspect. the service, the ease of the transaction, the condition of the cars. this place knows takes customer service to the highest levels! read more

Good prices, fast, good service, and make the entire process very convenient and hassle-free.

This is by far the best place I have ever rented a car. The entire staff is amazing. Their positive attitudes and unsurpassed customer service definitely beats my past experiences with Hertz. They are all gentleman and I will be using them in the future!! read more