Recently rented an SUV for a road trip from this establishment. The process of picking up and…read morereturning the vehicle was very smooth. The agent I dealt with (Jack) was a pleasure to work with- patient and clearly outlined all the options (basically insurance). Definitely recommend this specific Enterprise.

In May, I rented a premium full-size pickup truck (2026 Dodge Ram) from the Plymouth Meeting branch…read morefor a month and had an excellent experience. Because of that, I chose Enterprise again when I needed another truck. I called ahead and was assured one was available, but when I arrived, no reservation had been made and there was no truck for me. Instead, I sat at the Plymouth Meeting branch for hours while employees tried to locate another truck. After the lengthy wait, I was driven to the Jeffersonville, PA location, where I was given a Chevrolet Silverado in unacceptable condition. The truck was filthy, with food between the seats, mud on the seats, dirty windows and windshield, and it smelled of cigarette smoke and rotten food. Within five minutes of leaving the branch, both the "Change Oil" and "Check Engine" lights came on. Roadside Assistance directed me to the PHL Airport location for a replacement. After driving there, I was told there was nothing they could do because the airport and branch locations were "separate entities." I asked if they could at least clean the truck so it would be safe to drive. Instead, I was offered a compact car. I rented a full-size pickup because I need it for work. When I declined the compact car, I was simply told, "Have a nice day." From that point on, I spent nearly a week trying to resolve this issue. Multiple call center representatives repeatedly sent me to different branches, assuring me they had trucks available. Every time, I arrived only to find the location closed or unable to help. After my sixth or seventh call, I was promised a callback on Monday to arrange a replacement. That call never came. By Thursday, I had to call again myself. Ben from the Plymouth Meeting branch assured me he would personally help get me into the proper vehicle, but he never followed through. This was not the failure of one employee. I was failed by multiple call center representatives, branch employees, and management. At every step, someone either gave inaccurate information, failed to follow through, or passed the problem to someone else. No one took ownership. While driving between Enterprise locations on Saturday to exchange the truck, I was caught in a severe thunderstorm that brought down trees, power lines, and utility poles, causing flooding and making roads impassable. Between sitting for hours at the Plymouth Meeting branch, being driven to Jeffersonville, making repeated phone calls, and being sent to multiple locations that could not help, Enterprise wasted well over a full workday of my time trying to correct a problem that should never have occurred. I have rented vehicles for more than 20 years and have almost exclusively used Enterprise. This was, without question, the worst rental experience I have ever had. I am a union member and an employee of a Fortune 50 company that uses Enterprise for corporate rentals. Because of this experience, I have already contacted our leadership and recommended that we evaluate moving our corporate rental business to another provider. My time is valuable, and being repeatedly misled, sent to closed branches, promised callbacks that never came, and treated with indifference is completely unacceptable. I hope Enterprise uses this review as a training opportunity. This experience exposed a complete breakdown in communication, accountability, and customer service across its call center, branches, and management. If I treated customers the way I was treated throughout this experience, I would no longer have a job.

Nick seems to be a very nice guy and very helpful. Lets see…read morehow good the Explorer 2003 is.

I bought a car in May from Affordable. I did my homework, took it to a mechanic to have it checked…read moreout, did the carfax, everything I could. Still I knew buying a 14 year old car that there would be issues, so I bought the aftermarket warranty. So far, I've had plenty of issues with the vehicle, but the guys at Affordable have been awesome. Taking care of some of the repairs (all things not covered by warranty or less than the warranty deductible) at no cost or helping me get the repairs done for the best possible price. They have totally gone above & beyond. Now fingers crossed that I can make it to inspection time with no more issues.

this rental was amazingly easy to pick up and drop off no issues…read more No hidden surprises or cost. i rented a Chrysler van for a week to NH. We had a great time with friends thank you Enterprise of K O P and Staff for a great ride. As well as great relaxing experience. Thank you Staff.

My sister and I took a trip for a week and we used enterprise in Souderton Pennsylvania. The…read moregentleman Kevin there was phenomenal. He was so accommodating and explain things thoroughly. He is the reason why we took another trip this year and used enterprise because he was there last year when we went away in August so thank you very much enterprise for a great employee and great customer service in Souderton, Pennsylvania.

I had a really weird experience at this Avis - I would not recommend them overall. Avis and Budget…read moreare both run out of this same location, so I would beware because I'm guessing you might have a similar experience at Budget. [The Bad] * The location and exterior of the place is kind of odd - it reminded me vaguely of a trailer park, with the office building being one of those temporary building units. * One staff member was working at the location; when he is out to lunch... you're left standing outside in the summer heat, wondering when he'll be back. * When I went to drop off the car, I went to use the restroom and there was no toilet paper or paper towels. I told the employee on staff, and he kind of shrugged and didn't offer any alternative options. The reaction was, "Oh, yeah, I guess we're out." Doesn't seem to be a good way to run a business. [The Good] The redeeming factor was that - since you aren't near any train station and taxis are hard to come by - the employee drove me to one of the train station without expecting anything. There are a few other options in the area, and given the overall experience that I had, I would choose another option next time I'm back in town.

Believe the other 1 star reviews. These folks are completely unprofessional and do not understand…read morethe basics of customer service. I was charged refueling surcharge and other hidden surcharges after returning the car with a full tank. Once they have your signature and money ,there are no more discussions to work with you. Never had this sort of experience at other places. Avis is not to blame, but they should be held responsible for not training their employees to provide a consistent high level experience.

Latest update I was refunded my total transfer fee - Because of "Yelp" - the manager at this…read morelocation called me directly and everything worked out to my satisfaction - Therefore I would consider referring friends to this location - however to stress pay nooo fee's unless you are positive they have the car you want - and you have paperwork stating that. Their prices are very very fair

I Purchased a 2023 Dodge Charger from Enterprise Car Sales in Conshohocken Pa on Friday 3-21-25 and…read morethe whole Experience was made Easy and a Pleasant experience by Rachael Jacob the Sales Lady that took me through the whole process. After Having a Bad Experience at Another Enterprise Location this was the Complete Opposite that I couldn't be more Happy with. The Car was Super Clean from Top to Bottom . Tire Tread looked like New . Myself and my Son took the Car for a long Ride and we Visually Checked everything we could. It will be checked by my Mechanic before the 30 Day Return Policy is Up. If you want a Pleasant Experience in Purchasing A Used Car go See Miss Rachael Jacob at Enterprise Car Sales in 1207 west Ridge pike Conshohocken . Sincerely, Anthony Locchetto

I am a regular user of Hertz good membership and this is the location that I use for my pick up and…read moredrop offs. There is always one to two staff available at all times, they answer the phones promptly, and assist me with questions efficiently. I have a zero wait time when it comes to getting my car and I'm in and out with no issues. Great team effort at this Hertz!

Picked up a minivan for a trip. There was one worker there and a few people waiting. He was nice,…read morebut we did have to wait about 40 minutes to get our van and out the door. :/ The shop looks messy and uninviting. When I made the reservation on phone, they told me it was tax exempt (for my church), but when I arrived, they told me they didn't have that on file. Not necessarily this shop's fault, but the corporate system. That type of service is frustrating.

I reserved a car for today 10/02 1pm location @ 1000 W Ridge pike Conshohocken. I got there and a…read moretaped up sign saying here to p/u car and a phone# when I called the number voice message said person not available, I called a customer service # I went thru (2) supervisors and neither offered to call or find out why place was closed. They wanted to look for another location but this is only fairly close location for me. I finally said cancel car and refund to my CC she said it would take 3-10 business days. Bottom line DO NOT rent a car from this location.

By far my favorite local Avis location. The staff, though young, is resourceful and helpful. They…read morehave always been able to deliver me my rental even during COVID car rental shortages. Most rental locations no longer accept debit cards so I'm not sure why people are complaining about that. I highly recommend this location.

If it was possible to give negative stars I would. I had an 8am reservation. I arrived at 755am. I…read morewaited 20 minutes while they gave a car to someone not even old enough to rent a car. Then waited an hour while the representative tried to figure out how to to the paperwork. After an hour he told me they didn't have a car for me. I watched 3 other people get vehicles. I waited 3 hours. No manager has called me despite numerous attempts to get someone to address this issue.

Got there 5 minutes before they closed and they charged me $95 for one day for a ford fusion that…read morewas listed for $39 a day and said it's because they didn't have a lot of cars left. it was 5pm when I paid, they were closed. Horrible company. 1 star is way too high a rating for Hertz. Extortion. Now if I need to extend it one day I have to extend it 3 days because they're closed on weekends. They have a drop box that you can leave a car when they're closed but they won't allow you to return a car on Saturday instead you're forced to pay for the entire weekend $300. Hertz are literal terrorists and gangsters!!!!! It was $236 to extend for a full week but their site wouldn't let me do it, now I have to pay aHUNDRED DOLLARS A DAY! Someone should bury all Hertz executives under a prison. Absolutely disgusting