Okay folks, true story. I was traveling to Panama City Beach for Operation BBQ Relief during…read moreHurricane Michael. Cancelled flight finds me, 24 hours after departing SFO, in front of the Thrifty Rental counter in Pensacola Airport at roughly 7:00 am. Nary a rental car to be found anywhere. I meet Kelvin, a man among men and a car rental genius as far as I'm concerned. Sr Rep for Thrifty, Kelvin finds me a Dodge Caravan, the most deluxe mom van I've ever seen. I was on my way and into the zone where I spent the next 10+ days. I cannot recommend these good people highly enough. They came to my aid in a time of real need and did it with a smile. Great job one and all.

Rental car return to Thrifty at PNS (Pensacola) is always a breeze and the agents have always been…read morehelpful and courteous. The walk to/from their cars to the ticket counters or from arrival is a bit longer, but worth it!

I come here every other week for work and Chris always takes great care of me! Friendly staff makes…read morerenting a seamless experience.

Rented a car here this past April and when we arrived, they gave us a filthy., smelly car…read more Exchanged it and the next day the suv started getting warning lights about low oil, low air pressure. Tried calling and got no one. Got the tires checked and had a slow leak. Drove it, then just parked it and uber. Tried to call enterprise main office and just got operators who said they would pass this on, but until now,no one had contacted me. Shame on you. Never renting here again and will be an ardent voice to let others now not to rent here. There are better options. Reuben Pacheco Riverside, California

My wife recently rented a car from this location. Upon returning the vehicle, she was informed…read morethat everything was in good condition. However, shortly after, her credit card was charged $500 for a windshield replacement--without any explanation, documentation, or prior notification. She did not sign anything acknowledging damage, and at no point did a rock or any object hit the windshield. The windshield was completely intact at the time of return. This was an unauthorized, fraudulent charge.

Dollar Car Rental @Pensacola International Airport had Outstanding Customer Service and reasonable…read morerates!!!!! The gentleman that checked us in Applied my AAA discount and also gave us an Upgrade on the Vehicle that was Rented to us!!! After wishing us well on the Softball Tournaments for the week we were on our way. The car was clean and we enjoyed the use of it . Return was an easy painless process, we provided as appreciation, cold soft drinks and bottled water to the gentlemen that checked us in. I'd definitely rent from Dollar in the future!!!!! Don't miss out on the Great Customer Service Dollar Car Rental provides, how you start your trip sets the tone for a great Adventure!!!!! Thanks Dollar!!!!

We got in and got our car quickly. They had a very small selection and there was still a little…read moretrash in the car when we picked it up (somebody's used fork). But aside that from, no complaints. Check out was quick though the place is a little harder to find. Bumped them to 4 stars because Chris was really nice when we brought the car back and helped direct us to the terminal.

We arrived a day earlier than we planned and needed to rent a car from here. We were staying in…read morethe area a couple of days and then needed to drive to MSY (New Orleans) to turn it in. When we arrived at the airport I checked their app and it showed they had no cars to rent out, but I went to the shack in the garage anyway and the guy working there was able to still help us. Pricing was very reasonable as well! Car selection is basic though, as they don't have the Emerald Isle here, which I'm spoiled by and I don't like when it's not available. But the car we got was fairly decent (though something I've never ever select again). Service from the staff here was great too. Definitely a National Car Rental that's spot-on!

At car pick up had to deal with a rude old man , not too eager to help!!…read moreLong wait for the car to pick up even though the reservation was on time .

Incompetent. They have only been issues the whole rental term. Upon returning the car, the lady…read morekept telling me I was responsible for this other person's rental when I did not know them and was not under my name. They don't talk to each other and are poorly trained. I explained I had a long-term rental but they didn't understand the dates. Avoid Avis. Worst customer service.

I initially had an issue with my rental, so I submitted an email describing my disappointment. I…read morewas promptly contacted by an Alamo representative and they acknowledged my concerns and addressed them. I can tell you that my experience was great and far better than my experiences with Enterprise Car.

Based on the Yelp reviews, I chose to go with Alamo for my visit to Florida via the PNS airport…read more Based on the line we had to wait in, everyone else in line must have seen the positive Yelp reviews too! Although it took 30 mins to get to the front of the line, it felt like forever and it was so frustrating after travelling 3000 miles. There were two ladies working the counter and I could tell they tried to do their best to accommodate everyone. Because it was also late in the afternoon on a Saturday, our car of choice wasn't available. We were assigned a beautiful muscle car -- a two door, Dodge Challenger which got a lot of compliments during the trip, but hard to handle and hard to manage blind spots. Would have still preferred a Japanese or German vehicle. Nevertheless, it was an "OK" experience but based on that, I'll be going through another company when I'm back to visit my family.

I loved the car I got but was extremely disappointed when I was charged for 2 options I declined…read moreand they charged me an additional $30 per day for the vehicle from what I booked it. Charging me over $250 more. I had to call customer service to get this fixed. Make sure you are double checking when telling the desk service your options you do and do not want and double check your bills or they will try and overcharge you per day for your vehicle. Very disappointing....

I went over a bridge, the toll was a 1.00 and hertz convenience fee was 9.99. That seems very…read moreexcessive. I only went through one toll, however, this was Florida where tolls are everywhere. After researching, in small print, it states, they charge 9.99 convenience fee per day in addition to tolls. I think that is excessive and not an ethical charge. For that, I will do my very best not to use Hertz.

Worst experience ever. I have avid preferred and when I got here the preferred counter is closed…read moreand they only have one line inside and ppl are making reservations at the counter and plenty of us in line are preferred customers who only need to show our license. They have signs that say to scan the QR code to skip the line but gives a parking space where now keys are in the vehicle. This is the worst avis ive ever experienced

Service time Long wait time…read more Plus an hour to get a car Counter wait and vehicles not ready

We rented a car here on our trip to Pensacola because they had the most reasonable rates of all the…read morecar options. They are located in the airport just like the other car rental companies, at the last counter by baggage claim. The ladies that checked us in were very friendly and even though she had some significant issues with the credit card machine working she was able to resolve these efficiently and was very nice about the whole situation. We were walked out to our car which ended up being a much nicer car than I had paid for so I was very excited to end up in a nice size Dodge SUV. The car was clean and we were quickly on our way. Check in on the way back in as easy because you just drop the keys in an outdoor check box and head on your way. I would definitely rent from this company again!

UNTIL.....had a good start with this company. They were friendly and relatively helpful. We,…read morehowever, had an issue with our contract. I did exactly as I was told by customer service. Then, at the counter, I was told to contact customer service I was told to go ahead with the new contract, then call customer service and they would fix the overcharge. First email to customer service - quick response asking for additional information. I provided the additional information 2 additional times with no response. This was followed by calling customer service and being on hold 15 minutes. Following that, the standard answer was "there's nothing I can do about it." After much coaxing I was told a manger would call me. He did and his response was the same - "there's nothing I can do about it." Really this is customer service? Total charge was a 50.6% increase over initial price promised. BEWARE!!!

Worst business ever. My car broke down 12/12/24 I was in a…read morebind. Budget only had electric cars available. Douglas (who claimed to be the manager) gave me a price of $115 a day. (3 times the rate of any other rental) I was in a pinch so rented for two days. Was told No problem if I need to extend. Just call customer service. Well Friday I learned I needed the rental till Tuesday. Called...2.5 hour wait NO answer. Emailed. Got an email and several calls from some Ezra lady early Saturday that to extend she wanted to charge $240 a day. I bluntly and firmed told her several times that was NOT what Douglas promised me. So after 5 phone calls she said go see Douglas (like I had time for that crap) but I did. Where I was met with. whole different person. Not helpful, worst customer service. He then told me he had "other reservations" come in and would not extend the rental. So long story short I had a full weekend, and he was leaving me stranded at the airport with no car. To say I was livid is an huge understatement. I do NOT recommend these crooked people.