I had a great experience thanks to the excellent customer service from Kawanise. He answered all of my questions over the phone, made the entire rental process smooth and stress-free, and had me taken care of in about 20 minutes. Everything was quick, efficient, and professional. I really appreciated how easy he made the whole experience. Highly recommend! read more

I had to pick up a car today reserved by Geico for 10am and they did not have a car for me. I was told I had to wait for an 1 hour to have a car they had that had tire issues to be fixed. One of the representatives Taylor was rude when I told him I did not want to wait for an hour because I have work. I cancelled my reservation and I will never again use Enterprise. Geico said I can choose to use another rental company. I wasted my time taking an Uber to go pick up a car reserved for me. I have never had this read more

Taylor at Woodstock location is so helpful !! He immediately called me after my insurance sent in a rental request and has been so great at following up. He is so kind over the phone and just overall the right person for the job. Carter was also kind and helpful! Props to enterprise and their team! read more

We've used this location several times, living in the Mt Scott/Foster Powell neighborhood, it's very convenient when we need an extra vehicle or when ours is in the shop. The customer service is excellent - always ready to answer questions & get us in and out quickly whether we are picking up or returning a vehicle. Really good explanation of the various add-ons (like collison damage waiver) without being high-pressure or confusing, which is appreciated. And tolerance of our "boomer-aged" unfamiliarly w/some of the new car features. Thanks! Great alternative to the airport rentals if you live in SE PDX. read more

This Enterprise worked with my insurance, picked me up at my auto repair shop, provided a nice 2025 car, and generally performed good service in every category. read more

This place was lovely. I got a rental through my insurance and they picked me up from the rental shop and brought me back to enterprise. I was lucky enough to get a dodge challenger with the Hemi. I had a blast in my car and returning it was as easy as picking it up. Customer service was superb read more

Enterprise Rent-A-Car - Car Rental Near Me - Portland, Oregon

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Took twenty minutes of me waiting to be told that they don't have the truck i reserved and that they didn't have the phone number that i put on my reservation. Get it together. That's all, just left me stranded and left to deal with it. This place is a joke. read more

Excellant car rental experience. Sam Sass, Assistant Branch Rental Manager was particularly positive and helpful. We enjoyed the brand new Toyota Corolla whose gizmos and gadgets enhanced our experience with the car...once we old people figured out how to use them. read more

I've become a regular at this location. The customer service is excellent. The vehicle selection is excellent AND if they don't have a vehicle you like they'll check other locations and see what else is available. I won't rent from anywhere else. read more

Friendly, fast service. Small location; easy and convenient. Near a highway and a gas station - perfect!

Do not lie to your customer. Spoke to 3 employees and all 3 lied to me. Requested to rent a truck the day before the rental and was told there would be 1 waiting for me. No one called me to tell me you did not have 1 to rent so I could have gone elsewhere. Had already dropped my truck off at the shop so I had no choice to take the poor quality mini suv. When I checked in he said there was no trucks take what they have and would arrange a truck and call me to come in and swap out in 1-2 days . Another employee took me out to get the car I told him how upset I was to be lied to that I had home projects I needed a truck for. He told me the same thing swap out in a couple days. We are 14 days into the rental have never heard from them yet. Would do no good to call them 3 of them already lied to me expecting a different result would be stupidity. Windshield was so filthy on the inside when the sun shined directly on it you could hardly see out it. Out of wiper fluid every time you start it you got a warning. Almost a quarter low of oil & back wheel had black marks around the rim . Will never rent from here again and will recommend other people go elsewhere. read more

Maybe a 3.5, but still good service. An Allstate insured hit my car, so Allstate covered a rental car through Enterprise while my car was in the shop. This was an Allstate-appointed shop that regularly worked with this Enterprise location, so they knew the drill -- which was nice. I soon found that both the shop and Enterprise were incredibly busy during this time -- which I can't really fault them for. The Enterprise was understaffed, too. When I was able to schedule a rental car a week after drop off at the shop, the shop offered to call Enterprise so they could pick me up from the shop and bring me to pick up the car I reserved. I was there when the shop called Enterprise, and it took probably 30-45mins to get picked up, when the Enterprise is only 5mins away... luckily I didn't have a super tight schedule and waited. Just as about the super-busy shop was about to give me a ride themselves (because they could not easily get through on the phone to Enterprise), Dina with Enterprise showed up in a van to get me. She was very apologetic, and we had a nice chat as we drove to Enterprise. She was the hallmark of customer service here, and why I am giving a higher rating. After checking me in, she referred me to another gentlemen who was to show me the three car options (since rental cars are few and far between right now). All of them were smaller or larger than my regular vehicle in the shop, so I had to take a bigger car, and I chose the Jeep Compass. It was practically brand new, but there was a couple dents and one scuff on one side. I took pictures, and the male rep skimmed real fast and said he would notate them... he started to walk away, and I opened the car, and it REAKED of cigarettes. The car had been cleaned, but the windows should have been left down. I told him it smelled, and I didn't want to be charged for it. He said he "would" note it, but I didn't see him do it. It seemed rushed, so I told Dina just to make sure to cover my a$$. No $200 charge for me, please. I was happy with the car (despite the fact that the gas mileage isn't the best, and I had to air it out A LOT to avoid becoming nauseous), and it worked for what I needed while my car was gone for a week and a half. Dina called the next day to check up on how it was, which I appreciated it. I was conveniently able to bring it back to Enterprise, and they inspected the car and finalized the costs for how long I had actually had the car. No surprises, no extra costs, nothing for the cigs or minor damage = me, happy. Dina drove me back to the shop, and she was friendly and fun to talk to once again. I would return to this location if it ever came to it again. read more

The three Enterprise Rent-a-Car A-Team I worked with (Hiep, Andrew, Morgan--all located at the SE 82nd Ave. & Woodstock branch in PDX, OR) during the two-week (stressful!) period after my daughter had her first car accident, made our lives so much better in a tough situation, both professionally and personally. I had never before been through the process that begins after a car accident--let alone after a loved one has been in a car accident. And when the loved one is your 18 year old child hitting ice on the way home for Spring Break...well, this is the sort of situation that causes lost sleep. The SE 82nd Ave/Woodstock A-Team helped me through this Utterly Unknown Land, processed my Accident claim number from insurance, got us in the vehicle we needed on our unpredictable schedule, and made it easy for us to extend the rental when my daughter's car was not ready on time. The short version: they handled everything, gave us kind support, and kept us driving, as was needed. The long version: the level of kindness and patience and personal support shown by each of these three individuals was invaluable to me, personally, at a time when my emotional and financial resources have been stripped quite thin over the course of this "Perfect Storm" pandemic year. I cannot say I am yet as resilient as I once was, "before Covid." Having a child come through her first car accident on her freshman year trip home for Spring Break was incredibly frightening and stressful. Kindness and guidance through this situation were solely needed, by me. Hiep, Andrew, and Morgan were each helpful, knowledgable. and abundantly patient, very kind. This kindness meant so much to me. I will be a lifelong, loyal customer. I have erased all other car rental apps from my phone. "Next time"--hopefully!--we will be renting a car for a warm-weather tropical vacation, rather than due to a car accident! I will look forward to it, with confidence. I know who to call. Enterprise. Thank you so much, Hiep, Andrew, and Morgan! Pam read more

Before we took the car off the lot, we did a walk around with Matt Sparks, he showed me that he marked the scratches on the front, driver side bumper of the Hyandai Elantra, and showed me on the ipad, that THAT part of the car became marked as red, so I wouldn't be held responsible for it. When returning the car, they questioned me about those marks, and I said it was documented in the ipad that it was damaged, and that the drawing of that part of the car became red in the ipad, showing which side I am not responsible for because it was there prior to renting the car. They said that the car was marked and documented as NOT DAMAGED! I don't know if Sparks accidentally unmarked it, or if it was a technical mistake, but my heart sank... I was stuck there longer than 1.5+ hours than expected, and I missed my flight. As for service on the otherhand, 5 stars, with a lobby full of people, Jen always kept her poise and managed the flow of the office well, and Shane took us over, their customer service is pretty good. Two thumbs up. We shall see if the guy who rented the car to me, remembers the damage, if not, oh boyyyy.... Jen said that it should be okay if what I said is true, if Sparks remembers, then I'll have nothing to worry about... I called him the next day, he does not remember and said, he'll call me back... We still have yet to see what happens. But, I got really upset because they were talking about sending it to the shop, and seeing how much the damage is (that I would have to pay for)... then I said, "Why the hell didn't they do that when the car was returned last time AND why was it not documented and taken to the shop previously?" I think they can totally see I was distraught, and I wouldn't be this distraught, if it was my fault. read more

Enterprise Rent-A-Car - Car Rental Near Me - Portland, Oregon

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Car was not wiped down, let alone clean. With covid they promise to have car clean and their store safe. This was not so. I rented a nice car, but the screen kept glitching. Making it very distracting for driving , beeping and scrolling on its own. Very disappointed read more

This was my 2nd time renting a car at this location. Both time I've had great, courteous service. My reservation was for a a sub compact. But being the nosy guy I am I saw a really cool Mini Cooper in the parking lot. After inquiring about that model I was pretty ecstatic to lean that for a nominal charge I could rent the Mini for my four day stay in Portland. That was a kick, really awesome!! Yes, I'll rent from this location again. Not only did I get a good price on the rental. The staff was super awesome and courteous! Rental date 10-11-13 read more

Not cool and professional. I called the manager Sara Brist to let her know that I need a smaller sedan, and I will be there after I get off work around 5:15pm. She kept me on hold for almost 6mn, when I called her through any line, she picked up, totally she forgot I was on hold. Kinda got mad at me when I told her " you keep me on hold then forgot me". Not professional. Then when I got to the place they gave me a sedan dodge, big one. After I have told them and the manager that I needed a smaller car twice, she did not care at all. Waiting inside for almost 30mn for a smaller car to come. Not cool and professional at all!! read more

Enterprise Rent-A-Car - Not cool - Car Rental Near Me - Portland, Oregon

Great friendly peeps in a sketch part of town Not their fault though Friendly, oddly enough on Aug 10th when I went in, both counter folk where also from Bay Area Great suggestions on places to visit Come here and get a great deal!!!! read more

The manager at the 82nd and Woodstock branch is not respectful to paying customers. Enterprise is a Big and administratively complicated Corporation. Though they make things seem simple, the complications created among team members and their manager made it a very complicated and disagreeable process. I much prefer locally owned small businesses because people are decent to one another, you know that you are contributing to local families. Two other employees at this agency were untrained and unhelpful as well. I will never work with Enterprise. It is noteworthy that they put an 800 dollar deposit on your credit card automatically, vs, 250 dollars with the local agency I went with. Insurance is a big racket, and Enterprise plays into that same scheme to keep individuals in debt to Big Corp America. The manager lacked diplomatic skills and spoke about his team members unprofessionally to me. A good manager knows how to handle employee and client situations. They need to be reported to the Better Business Bureau read more

I had a wonderful, professional experience both times at the 82nd location.

I had an awesome experience renting here, got my walk on - even though they offer a pick-up service I needed to get a walk in for the day. Got my car, brand new Nissan Altima (which I got with a free up-grade from a compact) I just needed it for a couple of days... but things happen, and I needed to extend my rental - whenever I tried to extend rentals in the past with various agencies, I was always given a higher rate because I always rent through Costco rentals. Well, Diana helped me at the desk and I said I have to return the car and rent from a different agency because their quoted price was higher than the other. Diana matched the rental price of the other, kept me in the same car, and sent me on my way without needing to do anything else or further paperwork. I appreciate the service that I get from Enterprise - and am always very happy with dealing with this specific location. I appreciate you guys, and thanks to Diana, I'll be back!! read more

Getting the car... dropping off the car... both less than 20 minutes. I was able to get into a decent rig when my POS broke down with less than 24 hours notice. No fuss. Decent rate, no charge for miles in Oregon or Washington.. nice, since I had to drive to Everett. One star off cause when I called with a drop-off question the dude made me feel like a retard when I asked the question in a backward kinda way. I guess I do that a lot. Maybe because I'm left handed. read more

I came in with my friend and explained I was in town because my father had died suddenly and I wasn't sure how long I'd need a car. They asked for my reservation number. I replied that I wasn't thinking too clearly, because, oh, my dad had JUST died, and I didn't have one. After a long conference, one man pointed at a huge SUV sitting in front of the building. I wondered if I had accidentally conveyed that I would actually have to transport my dad's body, so I asked for maybe something smaller. Again, I'm not sure how long I'd need it so I'd like it to get some decent mileage. Another conference, after which he pointed at the Kia sitting right next to the SUV and said, "How about that?" We went outside, walked around the car, and then, "Sign here." My friend pointed out the dents in the bumper and the spots that had been gouged then covered with black marker. I inquired about the stains in the upholstery and the smell of cigarettes. The guy asked if they were a problem. No, but please write them down on your little piece of paper so I'm not charged for them. THEN I shall sign. I left with a quarter tank of gas and a request to have a nice time. So far that's merely a two-star. But I went in yesterday, Saturday, to return the car. They were closed. I tried again today so I could get on my flight - closed again. Now I am admittedly emotional right now, but am I wrong to think if a customer comes in and says repeatedly that she doesn't know when she's going to be leaving, you might MENTION YOU HAVE LIMITED WEEKEND HOURS? Sure, I could return it to the airport location, but it was cheaper to change the damn plane ticket. I hate them. Go elsewhere. read more

So they do pick you up, just like they say in the commercials. And they drop you off, too, at no charge. And I didn't even ask. Because I am shy like that and wouldn't have asked. I was planning to walk the 13 or so blocks from my house to the rental place, and back again when I was done with the car. But it was freezing cold and wet/sleeting/awful out there and I needed to get to work, so I didn't really want to do it, but I was gloved and booted and psyching myself up for it nevertheless. Then, out of the blue, they popped the question: "Do you need a ride?" To which I wholeheartedly replied: "I do!" read more

Nice going, way to leave my fiancé stranded at a body shop. The manager, apparently the only person with a key to the building overslept and left his employees standing in the parking lot instead of picking her up for her (scheduled days in advance) rental and making her late for work. read more

I would like to give a shout out to Chad who works at Enterprise on 82nd & Woodstock. He provided amazing service. He showed up at the auto body shop my car was at to pick me up and take to their business. He showed up in the car I was going to rent while my car was being repaired. When we got back to their office, he had me do all the paperwork in the car on his IPad, we looked at the car to make sure it was in excellent shape, then he handed me the keys and I was off! Then when my car was done being repaired, I just dropped the rental car off at the auto body shop and Enterprise picked it up from there. Later in the day they called me to confirm they got the car and reviewed information with me and our business was complete! This was the best rental car experience I have ever had! Thanks Enterprise & Thank you Chad! read more

We were referred to Enterprise after our new 2011 Subaru was involved in an accident. A reservation was made by the Insurance company and we ended up going to 4 different locations before we were able to get a car. The car we ended up with was supposed to be an upgrade but it was awful. The Chevy Impala was difficult to get in and out of, there is a hard plastic strip along the seat and it digs into your legs. The vehicle was in desperate need of transmission fluid and when I called to find out about getting into another vehicle, there was not a positive response. We will never use Enterprise for any of our rental car needs in the future. the other thing that was really annoying is the day after the car was picked up, we received calls from 4 different locations all asking when we were going to pick up our car. read more

Was 10 minutes late to pick up my car this Saturday afternoon, not realizing they closed at 1 (I arrived at 1:10). Everyone was still there, I had a reservation and a reservation number, but the smirking employee in the tie (the manager, presumably) said "naa dude, if you'd been here 25 minutes ago, maybe." Maybe? I have a reservation, a reservation number, and "25 minutes ago" would have put me there early. Guy didn't even bother to get out of his chair, but hid 10 feet away behind his computer for the entire 5 minutes of our conversation. Go ahead and avoid these guys and their rude, casual disregard for customer service. Your money and time is clearly better spent elsewhere. read more

Hiep and his team are terrific. We needed a long term rental after our car was stolen & damaged, and they made everything so easy by coordinating with our insurance company. When we kept the car longer than the original estimate, Hiep didn't charge us immediately and gave us time for the insurance to reimburse Enterprise directly. When we needed a 4WD upgrade for a weekend, they charged us just the bare minimum over what our insurance was covering. I would definitely go to them again and appreciate all they did for us in a really challenging time. read more

I had to rent a car from Enterprise because my car was being worked on next door at the body shop. Enterprise delivered my rental to the shop, politely walked around the exterior to check for body damage and scratches, explained how to use the heater, etc. The car was clean and ran great. It was a Chevy sedan. Bright red. Great gas mileage. About a week in to using it, I was contacted by enterprise and offered an upgrade at no additional charge. I declined because I didn't want to hassle with going there and swapping out cars, but it was a nice offier. We have a car booked with Enterprise in Honolulu in a few weeks, and I look forward to the service and quality being just as good. Happy customer!! read more

Excellent experience with everyone at this locations. I rented a car while mine was in for repair. I had to keep extending the rental and Mr. Hiep was fantastic and so helpful. The car was great and the customer service even better. Enterprise is definitely the best in the business. read more

Attentive, Patient, Friendly and Eager-2-Help staff makes this location easy and to look-forward to... Have used this local several times and they have always shown consistency in Customer Service and Customer Satisfaction. The fleet however is older than the competition but makes it up for the aggressive pricing. read more

I have had consistently bad experiences with Enterprise Rent-A-Car, all under my Allstate insurance, when having infrequent car damage repaired. On one occasion, I was falsely accused of damaging the car, and had to go through several layers of their bureaucracy to resolve the matter; the young representative was reprimanded for his conduct. On this latest occasion, I asked well in advance for a small hatchback, and was given a large mini-van which I don't feel comfortable driving and is hard to park. The vehicle has not been cleaned inside and the cup holder has a sheen of sticky stuff on it. Another bad experience. I just found out from my agent that I don't have to use Enterprise in the future. I can arrange with my Allstate adjuster to use another rental place. Yea! read more

I was nervous renting a car from the beginning. There is always some sort of hidden fee/service fees or they end up charging extra for something. This experience was simple and hassle free. The price that was given to me was the exact price I ended up paying. The process was fast and service was great. They were very nice and professional and even gave me a ride home after I dropped off the car. read more

Great customer service. Very knowledgeable staff. Will definitely be my go to rental spot in Portland

I dread rental car anything because it is usually such a terrible experience. Very quick service, called day of and got a car rental for $20/day. Had the car within an hour of needing a car after mine had broken down! Thank you! read more

Terrible Enterprise in a convenient location. Was rented a car on it's last legs with bad brakes, worn seats and mats, dings, no cruise control nor a keyless remote. Who even makes cars lacking cruise control and a remote entry? Every time I unlocked the drivers side door on a busy street I felt vulnerable. Each time I was out at night trying to do this, I felt even more vulnerable. The staff at Enterprise are beautiful people lacking a brain! Clueless and unhelpful! read more

My car recently got in a car accident and the body shop I went to referred me to this place so I let my guard down. While doing paper work one of the enterprise employee asked if I wanted additional insurance because there is only liability for the rental car only and not other vehicles. I clearly said no and then he moved on to other questions. At the end he asked for my initial on a few areas in order to complete the process. BIG MISTAKE! They charged me $150 for additional insurance that they claim they have me initialed. Only thing they told me is they have proof of me wanting the extra insurance. Now I'm stuck with a $150 bill. So be careful everyone or they will scam you as well! Never trust these people. They could of easily initialed my name and there is no way I can prove it. They are a bunch of low life fraudulent people. read more

An average rental location. Enterprise is about with the rest if the pack in terms of a budget deal for renting cars. The gal that helped me was nice enough, for being the first day back to work after New Years. She was very helpful in the fact that she redirected my reservation for the wrong rental location; my mistake. I would rent from here again if the opportunity presents itself read more

I used to LOVE this location. It was run by a great caring team of people with great management. However, the last couple times I've dealt with them, it's put me over the top and I will no longer rent from them. Turns out, this location is a training location so the staff is constantly influx. Now, it is run by a manager who, in technical terms, sucks. I've been renting from this location for...hmmmm four years now and I've been paying with a debit card the whole time. Upon my first times coming in, I had to bring in a bill with my address on it. Not a big deal at all, but once they got to know me, they didn't ask an longer and stopped bothering me about getting insurance...this even when they switched management. One time, before the Enterprise guy could talk about insurance, I told him I don't get the insurance, and he said he could see that I don't so he wasn't going to ask. Meaning, there are records of previous rentals. But, I made a reservation and was told, that with my debit card, I would need a bill with my address, a pay stub, proof of insurance, and a promise of my first born. With a credit card, which I do not have, I would need none of this. I tried calling again to explain that I had been renting there for a number of years, during the summers, like 4 times a months at times. Both girls I spoke with didn't seem to care about this customer loyalty and I was told by the last girl I spoke with that they do not keep records of previous rentals, which is total bullsh*t. I told her that I would not be renting from them any longer and she didn't even apologize or seem to really care. She chirped in her cheerful voice, "Great!" Well Enterprise, seriously, FU! Hopefully, this crappy manager and crappy team you have now will move on somewhere else and you'll be back to having a great team who cares about customer loyalty and who has a top notch sense of customer service. I do plan on calling corporate as well. read more