I reserved a vehicle through Thrifty with a written confirmation that my car would be held for up…read moreto 8 hours after my flight's arrival, even in the case of delays. I added my flight information and completed online check-in five days in advance. Everything appeared in order--until I arrived at the Portland Airport rental counter shortly after midnight. Despite Thrifty's clear commitment, I was told by their employee that there were no cars available--not even in a different category. No help was offered, no alternatives were provided, and she simply told me to "try Dollar," which is owned by the same parent company. The only vehicle left at Dollar cost more than twice what I had originally reserved--$1,560.29 vs. $760.91. I had no choice but to accept it or be stranded overnight and miss the wedding I flew to Oregon to attend. The counter was minutes from closing and there was no time to escalate or troubleshoot. What's worse is that Thrifty never disclosed that a "confirmed" reservation could be canceled due to availability. Their policy specifically implies the opposite. If I hadn't followed their instructions and checked in early, or if I hadn't had the means to cover an unexpected $800+ increase, I would have been left in a truly awful situation. This wasn't a simple inconvenience--it was a serious failure to honor written commitments and borderline monopolistic given that they are owned by the same parent company. If Thrifty cannot guarantee reservations or support customers in urgent moments, they should not be in business.

Thrifty service. Thrifty rating. Thrifty price. We rarely book flight+car rental together and…read moreinstead, rent a car at our flight's destination- because I don't think I've ever found booking through the airline to be the best deal. But in comes Thrifty. Our flight was perfect. And for a 'hassle-free' Labor Day weekend visiting our daughter in PDX, we figured going with the car combo was the best choice. No. The line was horrendously long. I heard people on line telling their families waiting on the side, "it's a 1-2hr wait". All I thought was, 'I wonder why?' There was no such thing about empathy towards customers who not only booked their rental but actually PAID for them already. Hubs lost it. The 3 aśśholes sitting behind the counter looked like bobbleheads and couldn't soften the blow to offer a legit explanation to everyone waiting a hour. So wait, you mean to tell me Shitty Thrifty that: (1)I'm waiting on line for a hour, (2) you don't blast an announcement of any kind to EVERYONE waiting right then and there (3) then you tell me the wait is yet ANOTHER hour to get our car rental AND, it's not even guaranteed that we get the car we paid for (4) then you blatantly say that you offered those rentals that were previously PAID FOR to walk-ups??? Come on man- that's not the way you do business. At a car rental? This has been the perfect example of 'you get what you paid for'- with their crummy and unacceptable service.

Easy pick up and return. Car was clean and well maintained. We rented a Mazda CX50 for 4 adults…read morewith luggage. Thank you for the great service!!! Cheers!

1 customer service rep at your counter on Thanksgiving. Poor on your part. You obviously just don't…read morecare.

DEREK WAS THE BEST MANAGER EVER!!!!!! We got a flat on the trip, and he was the first one willing…read moreto help us through our situation. He made the transition seamless, with outstanding customer service. HUGE shoutout to Derek! Finding customer service like his is rare.

Not super happy or impressed…read more My flight got in an hour before I got to the rental counter. When I made the reservation, I included the flight details. They sent me multiple reminders prior to the rental date and at no time did I make a single change after I rented the car two weeks earlier. Yet when I got here they first tried to get me to take a different class of car (I'd reserved a midsize SUV, and they offered me a sedan) and then they told me I had to wait until a car was ready. So I waited 15 minutes and though the woman said she'd bring the car info over to me, since I had a toddler in stroller, carrying a car seat on my back, and a luggage cart with three suitcases on it, but she didn't and miraculously she had my stuff when I went back to the counter to ask how much longer the "short wait" (15 minutes doesn't feel "short" to me) would be. Cheapest isn't always best, which is what Thrifty has taught me.

The best company ever. Locally owned, run by a sweet couple, extremely accommodating, excellent…read moreservice. I rented from them many times for Many Oregon road trips and can't recommend them enough. I haven't been in Oregon in a while and I miss them actually. There are not many companies where you get a person on the phone or by email instead of a robot anymore, and this place is one of them. What a gem. I will always use their service when I get the chance. Thank you Steve and Norma.

I don't have a credit card, I like to keep it cash after the financial crash of '08. (I also don't…read moreown a cellphone which means I'm used to being treated like a weirdo) usually this posed no issue for me whatsoever -- even when renting a car. That's because places like Budget rent-a-car have let me rent vehicles in the past by just letting them place a $250 hold on funds in my account, in addition to prepaying my rental. Except this time. For some reason (I think because it's been so long since I had a credit card, that my rating is low now due to no recent credit history) they denied my ability to rent from them. But not until I had already made the reservation and prepaid the charges, weeks before. When I showed up to the rental counter (the day before my family and I were to leave for Disneyland) Budget told us no go! Ugh. Our little 2004 Kia Rio is fine for the occasional grocery shopping trip around town but with no AC, manual steering and some pretty uncomfortable seats, we really didn't want to take our chances in the heat on the grapevine driving down to Cali. We were so distraught and trying to brainstorm options (like asking a friend to take the risk of renting it in their name and letting us use it for the trip -- something we REALLY didn't want to do.) That's when the girls at the Budget counter told us about Steve from Crown Auto Rental. They gave us his number and even encouraged us to call him from their phone (I think they felt sorry for our little one, sitting dejected in the corner of their lobby.) We called Steve and he happened to be close by. He quickly crunched some numbers and came up with several options for us for our trip, no credit card needed. Steve picked us up from Budget and took us back to his office on 105th and NE Sandy. He offered us a mini-van and a Taurus, for just a couple hundred more than our pre-paid Budget reservation (still $200 less than a last minute Budget res at the same time.) He took a $150 hold on funds (instead of Budget's $250) as a deposit on the car and he let us take it out of state (an exception he doesn't normally make.) Basically, Steve and Norma saved our whole vacation (and we hadn't had one in 8 years!) the car was great, ran well and got us to and from our destination in one piece and we didn't have to run around awkwardly asking our friends to put their financial livelihoods on the line for our vacation. These are good people -- with good intentions and a smart business model and I highly recommend them to anyone who has trouble renting from a traditional car company or anyone who likes to support a local business with a heart. I know Crown will be our first call the next time we need a car. I can't say enough good stuff. *Oh! and they promptly refunded the $150 hold once we returned the car in good condition. Awesome experience all around.

I had to get a car rental since my car was hit and the insurance company was being more difficult…read morethan needed. I use my car for work taking clients, going on appointments, etc. I went to Enterprise Rent a car of SW Pine in Portland and had two employees (Annika and Cyrah) who were helping me navigate the rental process. The insurance company (I am deciding to not say there name) was being overly diffcult to accept my car rental and these two employees were being so kind and helping me kill time waiting for the approval. I got to know who they were as people not just employees and we all hit it off. Come to find out they were/are Psychology majors in college (the same degree I received). They not only were helpful by distracting me with questions and engaging conversations but were funny and down to earth. These girls are definitely going places in the world. Enterpise, you better find a way to keep them as employees or I might take them to work at my company.

booked an intermediate suv and got a desired rav4! it was great until i saw that it needed service,…read morehad over 43,000 miles on it and had a torn carpet it also had no front plate, lucky i didnt get cited for being without it

If you're booking here and trying to save a few bucks, just spend the extra cash on a rental car…read moreANYWHERE else but here. Upon my arrival at PDX, I went to the car rental area in the airport but no booth. So I call and was told to wait for a Lyft and they asked me to LIE TO THE LYFT DRIVER, SAYING THAT MY NAME WAS "BILL" OR SOMETHING!!! Really?? Shame on you. Apparently they ran out of shuttle buses to the airport (as others on here have also written) but it was super awkward and it made me feel very uncomfortable as I don't like to practice dishonesty in any form. Not a good experience. Upon arriving there, the woman at the front desk over-explained everything to the point of confusion. She was all worried and anxious that I didn't answer their earlier calls for my reservation... that's what a reservation IS FOR and I got a busy life, you know? Such a stupid rule as the girl behind the counter was like "we didn't know if you were coming"... and I thought, well duh, I booked the freakin thing WEEKS ago!! I was charged an exorbitant rate plus fees for returning the car ONLY a few hours later than expected AFTER they were already closed. I guess they have ZERO value for return customers. Then they called and asked why I was late and the lady was rude and she was acting like I personally offended her cause I was a few hours late! She seemed happy to punish me with their stupid late return fees and yet again, I was made me feel very uncomfortable and this time angry for her spiteful tone. AVOID AT ALL COSTS and go to a more reputable rental place as this joint will only add an extra hour you don't have to waste your time... It's rare and takes a lot for me to write these bad reviews as I try to give folks a chance but I was so disappointed with my experience here. They just want a quick buck from faceless customers they only see as a giant wallet with legs walking in the door. GO ANYWHERE ELSE!!

Yes this was the cheapest place to rent a van but probably not worth the hassle and time wasted…read more I'm sure this review will get a response from Facility manager "Rachel B saying we're sorry about your issue, We set a high standard for ourselves...." blah blah bulls#!t. The website showed a pic of a soccer van, which is what i wanted. When I got the email it said that I had rented a 12 passenger van. I contacted them and asked if I'd be able to downgrade for the same price and they said no. It never once mentions that the rental office and vans are NOT located at the airport. They sent a LYFT to come pick me up. The check in van pick up took 52 minutes?! WTH is the point of a reservation. I asked once again when I was there if they could rent something smaller for the same price and she said no. Then home girl Latonia tried scamming me like she did the foreign guy in front of me into getting the highest insurance, talking about my insurance wasn't enough. I called them and they proved her wrong. She said unless I signed up for their insurance I would not be able to take the rental. GTFOH The Van was clean but both sides of the van had scratches and dents. Talk about a sht show. Never again

They advertise 24/7 on the website but don't open for pick ups until 6am. Arrived at 3am, ready to…read moreget the car. Ended up waiting until 6:30 to pick up the car because the employed did not have a computer code? Then, the car I had booked was not available. Employee said I would have to purchase an upgrade because the car I had reserved was not cleaned yet. Couple of minutes later, the "upgrade" was now free. Except now with my lucky upgrade, the pre paid gas bill doubled. End of my trip now, I just called to ask about drop offs and the employee said to "fill out the back of the pamphlet" and "drop off the keys where I picked up the keys, in the box". I asked if the box was at the front desk, since I picked up the keys at the front desk. Employee then said the drop off box is "20 feet from the cars". I asked for him to be more specific on where "the box" was & the employee got frustrated, said I was making it "complicated". When I explained that I am asking for a marker to represent where the box will be, (for example "near the elevator") he got emotionally heightened and told me he was going to get a manager to repeat to me the "same exact steps he just told me" because "'there is nothing more to explain aside from "drop it off in a box 20 feet from the car'". When I park in the garage, how will "the box" be 20 feet from the car? There are hundreds of cars on the floor. Whole experience from pick up to drop off has been ridiculous. Disgusting brand representatives at PDX. Never booking again & never recommending. I called to make sure I did Dollar Car Rental's drop off procedures correctly, in order to ensure the safety of their vehicle key. Disappointing experience to end our vacation. Hopefully I find "the box".

First time renting with Dollar Car Rental. Worked out really well (like everything else with our…read morePortland trip). I'm completely aware that car rental car companies are pretty much the same, with price being the most important factor. And the price can vary greatly based on the platform you use to book the order. Another important factor are the rewards gained (like it is for any other credit card purchase). And of course, they are out to make a buck, so incentivize their employees to upsell (insurance, prepay gas, accessories), along with adding on various mandatory surcharges (hidden amongst the myriad of government taxes and fees). So as of this moment, here are the rules I try to follow. -- It matters what platform one books it through. Selection of cars within a class doesn't really matter to me. Prices can vary. Some require prepayment while others pay at time of rental. Never use a third party company specializing in car rentals (e.g. wisecars). And will no longer use car sharing platforms like Turo: too risky. -- Always decline insurance (liability insurance is already included in price; comprehensive/collision can come from credit card used or your home auto insurance policy). Prebuying gas can save you money if you drive the car down to empty. I've learned that is something I no longer have any interest in doing. So now always look for a nearby Costco to fill up before returning. -- loyalty rewards tied to the rental car company itself is irrelevant. That's why rental car company points aren't even tracked as having any value, like airline miles or credit card company points are. In fact, some companies will tack on additional fees if you give them your airline frequent flyer number to get additional points. -- unless one must require a certain number of seats or feature (e.g. a minivan to seat 7, a convertible or 4x4 for Hawaii), getting a compact to intermediate works for us. And in many cases, they will upgrade you to a full size for free (cause that's what is available). -- Using the Chase Sapphire Reserve credit card as the sole payment method because it provided PRIMARY car rental insurance. This is important for me since any damage to the rental car would be handled by Chase first, before your private insurance would.. Chase made a big change on the Sapphire Reserve card where rental car are now only 1% back (unless prepaid on the Chase Travel site, where it is 8% back). -- Reputable Sites to check (this is where a multi-tab, multi-screen set-up helps. No longer use Google) -- Costco Travel (Avis, Alamo, Budget, Enterprise) - 5% back (2% executive). Pay later. -- Delta Cars and Stays (uses the Expedia platform) - 2% back in miles, sometimes gives 1:1 MQDs. Pay later. -- Chase Travel - prepaid. 8% back. But have always found them to be more expensive, but would choose this if competitive. -- Citi Travel - 10% back, but would have to use different card. -- Kayak - just to see what it out there. Ended up booking with Delta, getting a compact for two days for $68. I don't remember the last time getting such a low rate. One thing that can make a big difference in your rental is how long one has to stand in line at the airport rental counter. We got lucky: it was a Saturday so not particularly busy but the Budget/Avis counter had a long line while the Dollar line next door was empty. Just had to present my Driver's License and credit card. Because I was new to Dollar, I went through the 'mandatory' questions: do you want to upgrade? are you sure? OK, I'll upgrade you for free anyway. do you want to buy insurance? do you want to prepay for gas? One thing they did not ask was about toll passes, which is another way they get you. I was given a small packet of papers and directed to take the escalators directly to the 3rd floor where the Dollar cars are located. From there, I was to find the Dollar booth where the attendant handed me the keys. We had gotten a Hybrid Corolla. We ended up driving a lot more for the two days than I intended, and getting 50+ mpg car when gas prices were so high was a big plus. And it felt right, driving it around the Columbia River Valley. Returning the car was easy, following the signs for Dollar into the main parking garage. This time, there was actually an attendant who took the keys from us, mentioned that we had forgotten something (thank you...they must be trained to do that), and gave us helpful directions on how to get to the terminal. A few hours later, the invoice came via email and the pricing was what was quoted.

This location in Portland had a bad selection of cars for the Executive area. I ended up with a VW…read moreJetta (I think) which was not bad, but could have used something with more power for navigating the mountains around. I had to drive to Bend and back and was able to do so on one tank of gas, which was nice. The car was clean, somewhat modern, and not terrible, but I didn't have too many choices upon arrival.

I rent cars quite a bit and I can honestly say that the process and people at the Portland…read moreInternational Airport is the best that I have used. Both renting and returning is incredibly smooth. The signs to guide you are everywhere and impossible to miss. They have ample people they're willing to either check you out or check you in.

I can't remember having such a great time at a rental car place before. Having to go to a wedding,…read morewe needed a vehicle to get around. We booked through Costco's travel website, (you have to be a Costco member to do so), I was able to find a good deal on a full-size vehicle. They gave us a new Kia K4 hybrid. Booking through Costco, they include a free additional driver. The line was really long, however they provide a QR code in which you can skip the line. Just scan the QR code, answer some questions, like your Alamo reservation number, credit card information, etc. As soon as we finished entering all the information, we got a confirmation and headed down to the lot where one of the employees greeted us and walked us to the section where we could pick one of the vehicles there and like I mentioned, we got a new Kia K4 hybrid. Drop-off was a breeze too, since Alamo's return area is right in the beginning of the renta-a-car place and you don't have to drive all the way in like the other car places. Alamo has made renting a vehicle simple so you can spend more time doing what you want to and not stand in line for hours. Seamless, fast, and highly recommended!

Everything could improve! It's a total $hit show!…read more Alamo line, despite pre-checking in, is a mile long. However, once you finally get to the counter they tell you "we're all the same." They then send you outside into an even longer line for Enterprise rent a car. They know they have a target audience, so why bother improving anything? ‍