I had a pleasant experience -- no qualms here! I was in and out with my rental super quick. The person that helped me walked me through my rental options, insurance coverage, we inspected the car, I paid and I was on my way. Took maybe 20 min read more

I booked a car yesterday evening and received a reservation confirmation, but just received a message from Enterprise indicating that they have no vehicles available. Unfortunately I am now having troubles finding a vehicle for today since it's last minute/day of. If you don't have vehicles then you shouldn't be taking reservations; had I known this was the case I wouldn't have wasted my time filling out the online reservation forms, etc. and could have gone elsewhere to secure a vehicle. read more

I honestly don't even know where to start. We have had a reservation for THREE months and they still managed to mess it up. This will be my last time EVER using enterprise don't waste your time. Unless you plan on getting the wrong car that is nowhere near close to a comparable car to yours. I had a SUV and they gave me a compact car I had a THREE ROW SUV and they gave me a compact Corolla. WHAT A JOKE! The lady working the desk is the least bit useful, saying that other suvs in the parking lot were for reservation when we had one for THREE months and she couldn't give it to us. They have so much wrong with this place I can't even think about it anymore. Frustrating. Budget is the way to go !!!!!! read more

Do NOT rent from this location. This guy is either incredibly incompetent or a total FRAUD. We took our car into Caliber Collision after someone ran into us. We were provided a rental car from Enterprise. When we returned the rental everything was fine. That afternoon we received a call from the guy at Enterprise saying there was hail damage and he would be filing a claim against my insurance. The few weeks we had the rental, the car was in a garage unless we were diving it. Not only did it NEVER hail, there was no precipitation at all in the Pueblo area, ZERO. I went down to talk to him and he couldn't show me any "hail damage" but continued with his claim against us for damages that didn't exist. IT DIDN'T HAPPEN. He is a crook and has not heard the end of this. read more

Fantastic service from the team in Pueblo, CO. My car repairs took longer than anticipated, and the professionals (shout out to Griffin, Keanu, Cody and Gracie) worked with me to keep the rental. Great service, clean vehicle, wonderful telephone support, easy check in and check out. I can't say enough good about this company and this team. Many thanks for helping me weather a challenging and frustrating experience with grace and kindness. read more

This car rental is horrible we had to have a SUV we live off grid in Alamosa Colorado upon arrival they wanted to give me a Nissan versa we live off grid we ended up with a Mercury C5 trying to be an SUV This SUV wannabe is absolutely horrible no power it is absolutely a waste of money the versa probably would have been better but since we live off grid this POS is what they gave us all they care about is making money they don't care what you want they want to tell you what you're going to drive this Pueblo Enterprise is absolutely the worst I have ever been to in My Life read more

Long story short I came to rent a car and the guy representing Enterprise told me they didn't have anymore cars until next week... I thought it was odd because I went through the process online before coming down and did everything except submitting my credit card number... So I asked him about the other Enterprise in-town (Pueblo) he stated they were also out of cars because they are connected. Something didn't feel right so I called the other Enterprise in town and ask about renting a car and I was told they have plenty cars and SUV's to rent... I asked again to make sure and the lady stated there was plenty of cars to rent today... I rented a car from Hertz instead and hope that BS didn't have anything to do with me being a black man with braids... read more

needed an SUV for business trip to Northern Colo. Rented from Enterprise downtown Pueblo. Great, clean suv rented. Nice trip. thanks, Enterprise. L. Higgins read more

These people called me 1 hour before I was to leave Pueblo to shoot down to Phoenix to see my 92 year old father and 90 year old mother. They put all my other reservations at risk. My personal businesses had been coordinated to have me gone only a few days after the week end. They are pathetic and show how this national corporation fees about Pueblo being so pathetically under staffed. I would NEVER use them again. I should have tried to use Spradley like I usually do, but they were honest and told me there was a chance of not getting the vehicle I need to accommodate my 90 year old parents. Guess I'll have to put them in my pickup truck. B.S. !!! read more

One star is way too high of a rating! Rented a car from this location last week and low tire sensor was on. Talked with the assistant manager and she said their technician just checked it out and it was ok. 70 miles into trip and the sensor now said the tire lost 10 pounds. I had to fill the tire 5 times within 300 miles and 5 times returning. Not acceptable! Not even an apology when I returned. read more

I had rented from this site several times over the past few years. This time the experience was truly pathetic. I reserved a cargo van nearly two months in advance. When I went to pick it up they did not have it but had a minivan which they assured me had the same cargo space as a cargo van. That of course was not true. The area manager, Caleb Mills, offered to provide a box truck but at a higher cost. Not acceptable. He finally found a cargo van at a Colorado Springs Enterprise facility. They would bring it to the Pueblo West site but I would have to wait 3 hours! I had already driven 30 miles to this office to get the cargo van. I ended up driving to Colorado Springs to pick up the van costing me an additional 65 miles of driving. No discount, reimbursement was offered by the Pueblo West area manager. The poor girl in the office who had just started working there was left to offer an apology but that was it. No apology from the area manager. Since then I have contacted customer service at Enterprise and have not received anything but my concern being passed up the line. This is after three months. read more

I have used them once and working with them a second time in conjunction with my insurance. I am always treated well and the staff is friendly. I would give them higher marks, except they seem to have a vehicle shortage issue. If they purchase more vehicles to meet demand it would improve the experience. read more

I have used this location several times. The first few times service was excellent. Office staff went above and beyond to make certain I received the vehicle I needed. My wife is disabled and I need to take extra gear with us when traveling. The last two rentals were a disaster. I order vehicles at least two months in advance so they know what I need. Did not have the vehicle for me when i arrived, they went to another and picked up a substitute. Really not what I wanted but took it anyway. Car pretty much sucked. Next time they had a car instead of what I needed and I just walked out the door. Staff has changed and new people do not seem to care. Will never use this location again. read more

Left some chargers and misc. cords in a vehicle I rented. Went right back and they said they check every car as soon as they get them back and didn't find anything in the car. I know i'm not crazy, they just don't disappear in mid-air. Please be careful not to forget your belongings. There are very few honest people out there anymore. Really petty to take something not of much value. What goes around comes around! read more

My car broke down in montrose Co, so I rented a car to get home in cripple creek, I had the car from 3:30 pm until 7:30 am when I returned it in Pueblo west. During this time the weather was beautiful with no rain or hail what so ever. I returned the car before the place was open ( this rental place shares a bldg with a body repair shop) so I left the keys in the after hours box as instructed. I was also told they would call me before 10am. When they didn't I was forced to call to find out if they needed anything else from me. I was at this time informed that my rental had received hail damage while it was in my custody, and that they had filed an insurance claim. Of course I was in a state of disbelief and tried to get a hold of anyone with enterprise that could help me. When I couldn't get any help I was forced to take a day off of work and travel 4 hrs round trip to inspect and take pics of the damage ( of which there is very slight evidence of and easily overlooked) I am still working on getting resolution and I will update this review when I get it. I believe this is a blatant case of insurance fraud. read more