Read the reviews, they are correct. I live 1 mile from this location. Call them and they say they have a mid size SUV ready to go. They will pick me up in 15 minutes. Says they will call. 5 minutes later another guy calls and says "are you flexible? I only have 1 car (not an SUV) and it just went to another customer." Why did you bother to tell me you had a car ready to go? Just be up front and say you don't have any cars. read more

Great location and customer service. I've had to rent from here twice in one week. One trip to Charleston, SC the second to Hilton Head, SC. Alison and CJ were very helpful with my accommodations, and I was also offered an upgrade. I declined because it was just me, but it was offered. Each time I've rented a vehicle it was a quick and simple transaction. I will definitely rent from here again. Thank-you! read more

AVOID THIS PLACE! Our reservation that booked months ahead got cancelled one hour prior to our booked time! No effort trying to find another car at this or other locations. No apologies either! We have to turn to budget and Hertz and be on the wait list for the rest of day. Completely ruined our vacation timeline. Then we found out that on their enterprise website some car is still available with double of the price we book. Are they just cancelling our reservation because they can make more money out of it??? ====== Update: was on the phone with customer service for 3 hours. And found out that there's car available for booking, but when we told them the confirmation number they told us that those cars but those are "reserved" for other clients. In the end we paid extra for budget rentals, which probably should've done that at the beginning. Never again Enterprise! read more

Unprofessional staff. Young woman/teenage girl answers the phone with an attitude and doesn't have the maturity, professionalism, or skills to manage customer interactions. She speaks to the floor not into the phone and she mumbles - her voicemail message was unintelligible and it didn't get better in a live conversation. Have encountered her twice - first time she hung up on me after mumbling something about "craziness" when I told her I could not hear or understand her. Then, she refused to answer when I called back. On a second day, she was rude, one word answers and, after I asked her name, curt "What do you need from Enterprise?" She seems to feel entitled to be rude and her social & business skills are atrocious. If I was her manager, she'd be fired by now. I'm not sure her attitude makes coaching possible. I was unable to complete my transaction due to her lack of professionalism and had my reservation switched to another Enterprise location. I have also filed two complaints with the corporate office. read more

Didn't leave a 1-star only because the rental and return process was 95% smooth, and everything was going well until it came down to receiving the deposit back. I had to extend my rental for another week (uncontrollable circumstances, my car was totaled by a tree and utility pole during a storm and needed to extend the rental while trying to find a new car) and the car was returned officially on 8/16/25. I had already called several times prior to the 16th and spoke with several employees who told me it was okay to request that the $300 security deposit got refunded to my DEBIT card, NOT the credit card I had to use to extend the rental. I was told on 8/18/25 (when I called again since I never got confirmation they received the rental which was dropped off after hours, which was also okay to do) that I would receive an email once Enterprise confirmed that the car was returned. Didn't get one. I went on Google and found that it would take 7-10 business days for refunds to get processed, so I waited. This morning 9/3/25 (look at the distance between dates) I decided to call for an update since I still hadn't seen the refund charge posted on my bank account. APPARENTLY, the most recent former manager who QUIT put the refund back on the credit card, NOT the DEBIT card like I had confirmed with SEVERAL other employees from previous phone calls (this apparently was on 8/19/25). The employees I spoke to today (9/3) didn't think they could reverse the charges, so I called customer service. Even customer service said I should have received an email receipt, which I hadn't, so I FINALLY have the receipt I should have gotten almost a month ago. And now I'm waiting another day or two before I can even find out if I can get the money back on the correct card or not. Should I have been more on top of my bank account for the refund? Yes. But, as a company, paying more attention to detail and making PROPER notes on customer reservations is priority. read more

Friendly staff. Ordering the rental online was easy. Pickup, even with social distancing was easy. Was able to get a large SUV that seated 8 without any issues. Nearly upgraded to the Caddy, but the Caddy only seated 7 and I really needed that 8th seat. Drop off the next day was also easy, again, even with social distancing, but I had to wait for a bit. There was a second person in the office who did not come outside to check in on what I wanted, so I waited for the gal who had gone out to show a rental to a customer who was picking up to get back and receive my return. Seemed a little odd that person #2 in the office was not willing to come outside. read more

Horrible customer service. first time that I use Enterprise and get zero customer service, very disappointed with Tyler and this branch

Horrible customer service! I had a priority pass from Enterprise reservation with confirmed pick up date and time and type of vehicle. I showed up and was told they didn't have a car for me and would not have one until tomorrow. I showed my confirmation and was basically just looked at and told they don't have anything. I was never offered another type of vehicle for a higher price, no options were given to me at all. The men working there need customer service training badly! Never go to this location! read more

I have had the misfortune of having two accidents in the past 3 months. The employees there were so friendly, helpful and caring. They helped me every step of the way. There are three employees that I dealt with Naz, Sean and Morgan. They all were extremely helpful. It is obvious that they are short handed and overworked, but that never stopped them from giving excellent customer service. They all should get raises. I would give more stars if I could. My for real rating would be 5 stars PLUS. read more

Great location with a fantastic group of customer service reps. Fast pick-up/drop-off service and they also provide a 24hr key drop box for returning your car after hours. Oh, and the rates here are significantly cheaper than RDU. I will definitely be using this location again when I travel back to Raleigh. read more

Took reservation without having a car available. Unfriendly staff and would rather lose business than find a location that could help.

This is the most inept operation i have ever seen.I flew in from Illinois to visit a friend & he LITERALLY spent over 5 hrs on the phone tryin to rent a car for the wk while i was here.Location after location took reservations for cars that they didn't have.When they claimed to have a car & we arrived the only thing they had was a pick up truck for significantly more money.DON'T deal with them! read more

ENTERPRISE RENT-A-CAR 6300 Creedmoor Rd Ste 178, Raleigh, NC 27612. This location gets zero stars from me!!!!!!! after having issues with personal car and needed a few days before pay day, after even having a 200$ deposit on file, manger Pete still refuse to help me out. with an extension until til Friday with whats already on file, i have been renting cars from this location since early 2016. For the fact that i am a returning customer and never had any issues while renting i felt like manger was insensitive to my issue and didn't care. As a person being in customer service for years the way i was talked to and treated was straight up FUCKED UP!!! Excuse my language after i return this car today at 5 i will never EVER EVER EVER EVER EVER EVER rent form this company again and i will tell everyone i know to tell everyone they know not to rent from this location 6300 Creedmoor Rd Ste 178, Raleigh, NC 27612 read more

I use this location primarily for two reasons, I don't have to pay the additional crazy airport taxes and for the manager- very strong in customer service. Yes, it's a small location and yes not a lot of options, but he works with you, getting you something that perhaps is better than what you originally planned for. Always, respectful and professional. I have seen him engage with seniors as well as professionals, motivated to do the right thing. I recently rented a car for a lengthy road trip and unfortunately the brand new car had some problems. I called Enterprise roadside assistance, they reserved another car in my location , swapped it out and adjusted our rental agreement because of loss of time- things happen but I knew I was in good hands, no hassle, no issues. Would definitely recommend this location! read more

You never get the car you expect to rent. If you need to call them, be prepared to wait on hold for 30 minutes. If you are late picking up a car, forget getting it because they will give it to another. read more

After being in a four-car pile-up, the offending dude's insurance company set me up with an Enterprise rental car. I chose the Creedmoor location because of its convenience to my place and am glad I did. The staff was very friendly and asked if I needed a ride (after all, that is their thing: "We'll pick you up.") I was in and out pretty quick when picking up the car, and they even upgraded me and I got to drive around a VW Beetle for 3 and a half weeks. While I can't say much on the cost, etc., since I didn't have to pay for it, my experience was more than satisfactory. read more

Always very helpful. Fast and easy. I rent a lot of cars for work and this location is always ready. Evan (the local manager) goes out of his way to make sure I am taken care of and sometimes surprises me with an upgrade. I have been an Enterprise renter for awhile but this location stands above the others! read more

Friendly staff, and very accommodating of my special requirements. I appreciated they took the time to help me with the forms, and then drove the car around front for me. For a small fee you don't have to worry about refilling the gas tank. I drove that car for three days straight. The one lady is so funny. It's worth the visit. read more

This is the best car rental company that I've used, not only domestically, but in Canada, as well. Locally, I mostly use this location. The current manager there, Adam, and his team are the best!! I have been a renter with Enterprise for more than 10 years and I have been absolutely satisfied!! read more

In the last 24 months I have worked with Brittany in the Creedmoor Rd, Raleigh, NC location of Enterprise Rental Cars. During the five different rental contracts Brittany has gone over and beyond what you would expect from a Car Rental Company. Flat tire in Virginia ? No problem. I had the flat changed to a donut tire, but was not going to drive 700 miles on a donut. Both the local Enterprise offices and the 800 number were unable to find a similar rental in the area. Brittany was able to work it out so I could drive to their preferred tire dealership and they swapped out the un-repairable tire for a new one. I was on my way within 30 minutes - still in by Cadillac XTS, not a small economy rental. Another occasion my rental vehicle developed an alignment issue. Due to the high demand for SUVs in the Raleigh area, Brittany had to call all over Raleigh to find a new SUV for me to drive. A few other issues happened and she made a few phone calls to solve the problem. Brittany never dodged an issue and always found a solution. read more

Don't expect to get the car you reserved. Customer service was great, but I had to pay for an upgraded car or take one that was less than "intermediate" for a drive 800 miles. Not happy! read more

I have rented from enterprise many times. This was such a disappointment. I needed a luxury car for a 600 mile trip. I was supposed to get a nice Cadillac XTS and they called me midday to say they wouldn't have a luxury car. As late as 20 mins before I was to pick up the car they weren't even sure they would have a car. Fortunately my daughter ended up not going on the trip or she would have had to spend 1200 miles in the tiny back seat with half the luggage. This location could have easily transferred a car from the airport location but instead they left me with a car that they called a premium level that I say was barely even standard. Sorry enterprise you really let me down read more

I rented several vehicles from the Creedmoor Road location and very satisfy with customer services and rental vehicles. CSR named Seth was very courteous and knowledgeable on the rental process and vehicle functionalities. I will continue to utilizes this location for my vehicle rental needs. I recommend north Raleigh residents to rent from this location. read more

Convenient location. Great customer service; Maxx is awesome!