I rent from this location everything and there is an employee here I believe her name is Kea and…read moreshe is AMAZING!!!!! Whether she is helping me or another customer, she is always helpful and kind. I've been renting from enterprise for almost 16 years and she is one my favorites. Love enterprise. You all have never let me down.

My reservation was made by my insurance company. I was approved to have the car for a month. I…read moreasked for a mid size sedan. When I arrived, they didn't have one and brought around a compact car. When I asked if they had anything any larger they brought me a tiny Kia SUV that had stains on all the seats. I took it because that was my only option. About a week and a half later it rained and when I turned on the wipers there were no wiper blades so the wipers were just scraping the windshield like nails in a chalkboard. I called to see what could be done and was told they had 0 cars to swap out. I could just take it to get wiper blades put on somewhere. After all the money that my insurance company and myself paid to rent this crappy car, I don't think so. I called corporate and was told I could contact other locations to switch the car out ( not well we have a car at this location but told me to call other locations) after two more failed attempts I finally found one at the airport. Staff there were nice and the process was easy. As my return date approached I was notified I may not have my car by that date. I called and asked if I could extend it. The person on the phone was nice and said sure. He charged me for the extra days. This was on Thursday, I was extending through Tuesday. Monday afternoon at 4:30 I receive a call asking why I hadn't returned the car on Thursday. When I explained the situation and that I had already paid to extend the reservation, I was told I needed to come in and sign paperwork. I asked why I needed to come sign paperwork since I had already paid and my car was to be returned in the next day. I was told well we just have to have it. I told them that I would sign the paperwork the following day when I returned the rental as I live 45 minutes away and was not going to drive all that way in 5:00 traffic just to sign paperwork. The guy on the phone got an attitude and said well I guess we will see you tomorrow. After all the money we have paid to have a car for a month, why was I not being assisted in finding a replacement vehicle when there was an issue? Why wasn't I told about paperwork when I extended the reservation?

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

My review has nothing to do with this location and everything to do with Hertz corporate…read more DO NOT RENT FROM HERTZ Within 2 hours of picking up the car, the oil light came on with the warning that the oil needed to be changed. Being a responsible human and not wanting to damage a rental car, I called Roadside Assistance (from a highway rest stop) for what would be the first of four times, and spoke with the first of five agents. While helpful, none of the instructions provided were accurate. I was instructed to take the car to a specific Take Five location, provide my name, and a voucher number. The Take Five location *the Hertz agent directed me to* knew nothing of this arrangement. They proceeded to seek authorization from Hertz, which took 30 minutes, only for Hertz to decline the oil change request. I had to call back twice, be put on hold twice, and have the call "drop" twice -- after being yelled at by a Hertz mechanic -- the fifth agent to speak with me and the first to tell me that the car had the oil changed *three days prior,* blaming another Take Five location. Okay, fine, but how is this my fault?? I explained to him that I had rented the car that morning and was told BY HERTZ to take the car for an oil change, and he still yelled at me for asking him what I was supposed to do with the car now. For the record, Take Five figured out the oil was too full, extracted some, made sure the error message/oil light was no longer alerting, and sent me on my way. All of this ruined my first day of vacation, including being late to pick up family from the airport, and took over 4 hours to take care of. I then requested a *partial* (one-day) refund and was told I could not get a refund **because I had prepaid.** So, basically Hertz will screw renters at every turn, even when it is their fault.

I had booked a reservation for a vehicle and it said there were cars available, but when I got to…read morethe Hertz dealer they had told me that there were no cars available until 2pm, which was 4 hours after my scheduled pick-up time. They had also told me there was a queue of 14 people ahead of me to get a car that day as well. They were pretty short with me on the reasoning why there were no cars and how my reservation didn't matter.

Might be the single most incompetent group of people I have ever met. I make a reservation in…read moreadvance, I show up, they say "Sorry we don't have any cars". I hope the man I spoke to is the owner of the franchise, because then I can be certain they will go out of business and no one else will have the misfortune of having to deal with them. Rent from literally anywhere else.

They gave me a car with a check engine light on when I left that had a transmission and…read moredownshifting problem that almost cost me to have a wreck on I 40. Additionally, it was not even the car I reserved, was dirty, and they were late getting it to me to leave. I will never go back here and discourage anyone else renting from them from a safety standpoint.

A car was successfully rented and returned. And they are open on weekends, so that was convenient…read more That said, there were a few issues. The first issue was the pre- check to assess prior damage - averted disaster. This was a car that was definitely smoked in previously and there was even an unnoticed cigarette burn (hole in fabric) on the passenger seat. On both things we had to go back in and make sure they were noted (it was NOT on the initial pre-check) so we didn't get blamed for it. There is a sticker for a $250 penalty for smoking, so I'm not about to get stuck with that. There was some strong cologne or air freshener smell in there to cover it up (by the previous renter or the owner, who can say), but the smoke smell is unmistakable. My gag reflex doesn't lie. The second main issue was the drop off and associated attitude. We turned it in three hours early with the correct amount of gas and no animal hair just as was emphasized and obligated. No big deal. Fine. $300 for 500 miles. But THEN upon the return, the clerk made a big deal about not charging us THIS TIME for us not vacuuming out the "sand." Now, this was a vehicle one person used for work, it's not like we all went to the beach and brushed off all the sand and dirt from our feet and ass cracks in there. There was no vomit or any bodily fluid. I might even charge for that, I don't know, but you still have to make that known beforehand - and I don't know how much you can legally require of a customer in that regard. If vacuuming and detailing the car is required, though, that should be a signed agreement, like bringing it back without new dents or cigarette burns, but this bringing it back ready to rent to the next person is a very odd and unreasonable expectation to spring on someone. That seems like a business model problem. I get that you need to save money, but that's not the place to cut corners. It's going to require maybe a new guy to clean the cars and do maintenance. And also more than a hand held vacuum. Also, this should've been a red flag... Upon arriving to rent the car, there was a gentleman who reserved a truck who was reasonably peeved that this location didn't have what he requested and they weren't about to remedy the situation. He was told to go to the back of the line and call customer service and complain to them. It may have been just a bad two days that we happened to see, but this was what happened. Customer service needs to be a bit more of a priority. Maybe we are out of the customer is always right era, but customers are paying for something and I'm guessing businesses still want repeat business, so there's that. Enterprise has always been good for us, but sadly they weren't open on Sunday.

We accidentally left behind my daughter's wallet when returning our rental car at theTampa airport…read more We realized within 20 minutes. We immediately ran back to the rental area. After some time they said they located the wallet but the money was taken out of it. $200! The manager proceeded to tell us that he watched the cameras and no money was taken, although the manager would not allow me to see his badge/name and couldn't tell me who found the wallet. He said he wasn't sure. Shady af and complete thieves! Police will be involved! Do not use Budget!

Made reservations at National months ago - I got here and there isn't a car in the lot - shockingly…read morebad customer service! Got in line at 10:06 - still about 35 people in line in front of me waiting for a car and it's 10:22 - this is crazy! We were just told it could be up to an hour before we get a car

Picked up a car 12 days ago and swapped it after one night, because it reeked of cig smoke. Just…read morereturned the one we switched for )and loved) and Vincent took care of me and gave me a generous discount for one night with the smoky car. Thanks Vincent. That was definitely service! I'll be back!

Due to the body shop extending my car being in the shop I had no plans on extending my rental. I…read morewas met with overall great customer service and a complete breakdown of everything. Thank you Kamila (hopefully i got your name right) for being patience and ensuring i had full understanding of the situation. I definitely recommend this place!

Customer service was very helpful and on point with explaining the process of renting their vehiclesread more

Review missing? These people are rude and awful. Good place to go if you don't mind them giving…read moreyour car away when you showed up at scheduled time. And then blaming it on you and refusing to help unless you take a seven person vehicle gas hog. I drive an electric car. All I needed was a car and Enterprise refused me service. Refused to even let me know when to come back for a car, which I politely offered to do. I was banned when I reasonably got angry after being told to leave( without a car to leave in or any indication I would get one eventually). I guess they are used to people being bullied into taking what they want, not what the customer ordered. After reviewing reviews, I see that banning upset customers is a trend. So is renting your car out to someone else and blaming you somehow. This company is aware and they just don't care. Go elsewhere

I picked up car had flat next morning have to spend my time trying to get flat fixed. Found car to…read morebe badly worn and was told I couldn't get a different vehicle