The Hillsborough Rd. office in Durham is an amazing operation of professionalism and efficiency…read more In particular, Kevin Andre assisted in planning our rental around collision repair and travel issues, and was quickly helpful in adjusting our rental period to changing circumstances. Friendly, courteous and entirely focused on helping us. The rental check-in and return were incredibly smooth. The vehicle was in great shape. Highly recommend this location and their entire team.

Reserved car, get there and wait..."no cars available". Poor customer service, lack of empathy and…read moregrace. I see why the rating is low. I hope this helps.

Super easy process. Nas got me in my vehicle within minutes of arriving and was personable,…read morehelpful, and relaxed. All other staff were excellent, as well, when I returned and got me in and out quickly. Good vibes at this place. I will be coming back!

Reserved a premium car online. When I got there, they told me that they don't ever have premium…read morecars at the location. Ended up with a Nissan Rogue at the price for which I had reserved the premium car. No discount. I can think of several terms for this business model (scam, bait-and-switch, etc.). While I was waiting for the car, they were training a new employee. Giving him guidance on what to say and not say to customers. Really eye-opening and discouraging

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

My review has nothing to do with this location and everything to do with Hertz corporate…read more DO NOT RENT FROM HERTZ Within 2 hours of picking up the car, the oil light came on with the warning that the oil needed to be changed. Being a responsible human and not wanting to damage a rental car, I called Roadside Assistance (from a highway rest stop) for what would be the first of four times, and spoke with the first of five agents. While helpful, none of the instructions provided were accurate. I was instructed to take the car to a specific Take Five location, provide my name, and a voucher number. The Take Five location *the Hertz agent directed me to* knew nothing of this arrangement. They proceeded to seek authorization from Hertz, which took 30 minutes, only for Hertz to decline the oil change request. I had to call back twice, be put on hold twice, and have the call "drop" twice -- after being yelled at by a Hertz mechanic -- the fifth agent to speak with me and the first to tell me that the car had the oil changed *three days prior,* blaming another Take Five location. Okay, fine, but how is this my fault?? I explained to him that I had rented the car that morning and was told BY HERTZ to take the car for an oil change, and he still yelled at me for asking him what I was supposed to do with the car now. For the record, Take Five figured out the oil was too full, extracted some, made sure the error message/oil light was no longer alerting, and sent me on my way. All of this ruined my first day of vacation, including being late to pick up family from the airport, and took over 4 hours to take care of. I then requested a *partial* (one-day) refund and was told I could not get a refund **because I had prepaid.** So, basically Hertz will screw renters at every turn, even when it is their fault.

I had booked a reservation for a vehicle and it said there were cars available, but when I got to…read morethe Hertz dealer they had told me that there were no cars available until 2pm, which was 4 hours after my scheduled pick-up time. They had also told me there was a queue of 14 people ahead of me to get a car that day as well. They were pretty short with me on the reasoning why there were no cars and how my reservation didn't matter.

Might be the single most incompetent group of people I have ever met. I make a reservation in…read moreadvance, I show up, they say "Sorry we don't have any cars". I hope the man I spoke to is the owner of the franchise, because then I can be certain they will go out of business and no one else will have the misfortune of having to deal with them. Rent from literally anywhere else.

They gave me a car with a check engine light on when I left that had a transmission and…read moredownshifting problem that almost cost me to have a wreck on I 40. Additionally, it was not even the car I reserved, was dirty, and they were late getting it to me to leave. I will never go back here and discourage anyone else renting from them from a safety standpoint.

Reserved a rental and get to the Guess Rd location and they say they do not have any inventory. He…read moresaid I would have to wait for a return. I said why didn't you call me and say such. He advised he wasn't the owner. I then stated I wanted a refund and he hands me a piece of paper and says call customer service. The man in there is rude - owner or not. He didn't even offer any other solution. I WILL NEVER RENT FROM THIS LOCATION AGAIN!!

Terrible experience. The car I was given was not cleaned very good (not washed, dirt on floor,fries…read moreunder seat. Once I got on the road the car started shaking. I called to report it and was told take it to the airport.

Made reservations at National months ago - I got here and there isn't a car in the lot - shockingly…read morebad customer service! Got in line at 10:06 - still about 35 people in line in front of me waiting for a car and it's 10:22 - this is crazy! We were just told it could be up to an hour before we get a car

Picked up a car 12 days ago and swapped it after one night, because it reeked of cig smoke. Just…read morereturned the one we switched for )and loved) and Vincent took care of me and gave me a generous discount for one night with the smoky car. Thanks Vincent. That was definitely service! I'll be back!

Due to the body shop extending my car being in the shop I had no plans on extending my rental. I…read morewas met with overall great customer service and a complete breakdown of everything. Thank you Kamila (hopefully i got your name right) for being patience and ensuring i had full understanding of the situation. I definitely recommend this place!

Customer service was very helpful and on point with explaining the process of renting their vehiclesread more

Small hiccup upon arrival but it was quickly resolved and I was upgraded to a nicer car! While…read morewaiting, I overheard/eavesdropped on the conversation that was happening with the manager and maybe an insurance company? I don't know. But it sounded like the insurance company or whomever was trying to blame Enterprise for something and the way that the Enterprise manager stayed completely calm, continued to provide reference numbers and past phone calls and other notes despite whoever was on the other line's rude persistence and escalation. Working in the mental health field, this is so rare, and if the general manager reading this ever wants to become a social worker please let me know, because we need people with patience like you! Also Jaylen, I'm sorry for yelling at you via phone on Tuesday. I was frustrated with the Chapel Hill Blvd Enterprise location (zero out of 5 stars for them). Anyways, great vibes overall.

Review missing? These people are rude and awful. Good place to go if you don't mind them giving…read moreyour car away when you showed up at scheduled time. And then blaming it on you and refusing to help unless you take a seven person vehicle gas hog. I drive an electric car. All I needed was a car and Enterprise refused me service. Refused to even let me know when to come back for a car, which I politely offered to do. I was banned when I reasonably got angry after being told to leave( without a car to leave in or any indication I would get one eventually). I guess they are used to people being bullied into taking what they want, not what the customer ordered. After reviewing reviews, I see that banning upset customers is a trend. So is renting your car out to someone else and blaming you somehow. This company is aware and they just don't care. Go elsewhere

We purchased a used car from University Ford Durham and ended up spending an additional $3000…read morewithin 11 days to make the brakes road worthy. We have a BBB claim open that they haven't even bothered to address. If you are in the market for a used car, I would highly suggest you look elsewhere. This dealership doesn't stand by the cars they sell and lets dangerous cars leave their lot. Unless you don't mind spending an additional 25% above purchase price to make the vehicle road worthy, think twice about doing business with this dealership.

I had a wonderful experience with this dealership today. I found the used car I wanted on their…read morewebsite yesterday. I reached out to the manager who assigned me to a salesman. I completed the loan pre-qualification online last night and drove from Charlotte to Durham today to test drive the car. David, my salesman, was helpful and not pushy at all. He took his time to explain everything and happily showed me another car that I was also considering. I had the car thoroughly inspected by Adam, my trusted mechanic there, and proceeded to purchase the car. TJ took care of the financing package for me and was very friendly and helpful, answering all of my questions. All in all, I feel like the price was fair and I'm happy what they gave me for my trade in. I would definitely shop with them again for our family's next car.