Our rental experience was just amazing! Mr Toney definitely has the customer's satisfaction at…read moreheart. He will tailor to your specific needs. We rented a very nice and comfortable minivan. We didn't have any issues with our rental. It's rare that you find a business that's professional but personable. Thank you so much to the wonderful people at D C T Auto Rentals. We will most definitely be using you again in the near future. The next time you need a rental go ahead and give them a try. You will not regret it. Warmly,The Anderson family

From the owner: We offer Premium rentals for all occasions: Business travel, Vacations,Special events…read more

Everyone was nice and I easily extended my reservation multiple times over the phone. The bill was…read morescary, but that's because I had the car out for over a week. Linda shuttled me home, she is the coolest! She made my day by being kind and friendly :)

I have rented from Triangle Rent A Car on many occasions for our catering business and everyone of…read morethe experiences have been seamless! They are professionals, the vehicles are always clean and ready to go when I arrive for my pick up, and they are less expensive than their competition with much better service!

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

During these times of uncertainty it was great to have people that emphasize with your situation…read moreand willing to assist you. Justin did just that. I called a day before I needed the rental to ensure they had vehicles. After we spoke of the logistics I went online and reserved the vehicle. Having to take off time from work, get a vehicle to pack up my daughter's dorm room hours away and return in a timely manner my stress levels were a little high. The process was a breeze. Justin was there in the morning when I picked up the vehicle. He adjusted the seats inside the vehicle so it would be easy for me to load it up. They ensured there was space at the rental location for me to leave my car which my daughter picked up later that day. Shaniya went over all the logistics on her trusty iPad and quickly sent us on our way. In the return the next morning Justin was there to greet me and drop me off home. Thank you Enterprise Staff for being there in a time of need. It is greatly appreciated. We will definitely be back again.

Easy enough to book, but literally just texted to cancel 15 minutes before I was supposed to pick…read moreup the car. Luckily another location close by picked up their slack. Just heard from another coworker that they have gotten there to pick up vehicle and was told... sorry, we dont have one, no text nor call. This is no way to run a business.

I had a wonderful experience at the Glenwood Avenue location. 5 stars across the board. After…read moreexperiencing a fender bender here in the great south with wildlife amongst us, AAA Insurance scheduled me for a Priority Pass Appointment on a Monday morning. I was initially scheduled for a pick up from John's collision office but the owner knew how busy enterprise was and decided to drive me and another customer over. Susan assisted me and reviewed what models were in stock. I initially requested a Nissan Sentra or Dodge Charger Sedan. I also confirmed with her that I wanted to stay within my policy's daily allowance. She showed me a 2023 Mazda CX5. I found the vehicle too large for my needs and asked to see other options. I decided on a electric blue 2021 Ford Ecosport Compact SUV. I love a fuel efficient vehicle, so this was perfect for my needs. The car smelled new, did not have cigarette odor and the interior was spotless. I enjoyed the keyless entry, Automatic engine shut off, cap free gas tank, comfortable stain free seats, amazing fuel economy where $30 fills up the tank. The collision shop originally promised the repair would be only a few days but I had the car for over a week's time. I am not a fan of FORD but I really enjoyed the EcoSport. When it came time to return the vehicle Josh was wonderful and assisted me with the return. Caesar drove me back over to John's Collision and I was on the road again. The customer service at Enterprise is unmatched. I will definitely return for my rental car needs. Prices are affordable and the selection of vehicles was spot on for me.

I came to rent a car and wanted to add my sister as a driver. We always rent together, and she uses…read morean American passport and an international drivers license because she lives abroad. Not only did they not agree to rent to her, they walked away with her documentations to a back office and disappeared for a very long time. It is not OK to take people's legal documents!When I asked for the manager to come out of the back office, the woman who was helping us said that she was the manager. She went in the back to get a verification from someone else; that person should've come to the front. Taking a person's passport away, is unsettling to say the least. When I mentioned it to the woman who had the passport and driver's license,she says "there's cameras everywhere." Well I could've rented the car alone. I needed the other driver. Well, this may have been the issue with this particular location, I will never rent from Enterprise again I went to another company.

I'm a longtime Avis loyalist and business traveler. Simply put, locations with no after-hours drop…read moreoptions simply don't work for me. Hard stop. I've rented in many states at large and small locations, and I've literally never had this issue. As this was my first rental in the state, I wasn't aware that this "no drop box" deal is commonplace in North Carolina, and I wish I'd been told at the counter at pickup. But, that's on me. I've now been educated that "North Carolina is different. All NC Avis locations outside of airports have no drop boxes or after-hours returns." Meanwhile, my husband casually throws out that Fuquay-Varina Enterprise (boo!) location has a drop box, and he's used it twice. -- We're clearly a house divided on preferred rental companies. So my reply to that is-- Be an Avis trailblazer in this state! What a simple accommodation to consider, and a huge missed opportunity for added convenience for your customers. (Or do I join the Enterprise ranks when I'm in NC now? I'll have to chew on that a while.) Lord forbid someone's delayed or life happens. I showed up at 1:15PM on a Sunday, and after parking on the 5th level in the garage across the street and entering the hotel lobby, I had no way to return my vehicle, other than to go back to the garage across the street and take the vehicle to the airport and try the return process again. How's that for convenience, with a looming engagement to get to. Seriously? Charge me for an extra day, but please (for the love of all that is holy) let me return the keys after all the hoops I had to jump through while backpacking to and fro in downtown Raleigh in hopes of returning a car. It cannot be this complicated. Going forward, and as much as I can help it-- it's airport only for me in these parts. Lesson learned, le sigh. Signed, An Avis Preferred Plus member with egg on her face, and a gloating Enterprise loyalist for a husband

Choose any other Avis in the Rayleigh area. I experienced exactly what others describe. So hard to…read morefind in this on a one way street. It isn't clear that the office is inside the hotel. I got yelled at for parking in the hotel pull in rather than the parking terrace across the street, as if I was supposed to know that. I informed the employee that when I picked up the car elsewhere it had not been vacuumed out first. He exclaimed that he did not believe that and looked at the passenger seat floor (I had no passengers) and declared that they would probably have to steam clean it and that they would charge me more. I said they better not! However, they ran my card for an additional $120. I filed a complaint with Avis headquarters about a week ago but so far have heard nothing!

Made reservations at National months ago - I got here and there isn't a car in the lot - shockingly…read morebad customer service! Got in line at 10:06 - still about 35 people in line in front of me waiting for a car and it's 10:22 - this is crazy! We were just told it could be up to an hour before we get a car

Picked up a car 12 days ago and swapped it after one night, because it reeked of cig smoke. Just…read morereturned the one we switched for )and loved) and Vincent took care of me and gave me a generous discount for one night with the smoky car. Thanks Vincent. That was definitely service! I'll be back!

Generally speaking Capital Auto Rentals has great cars, trucks and cargo vans. they offer 300 miles…read moreper day and good daily rates. DO NOT BE LATE with your return. They adhere strictly to policy so its not as if your unaware but there is little flexibility. Because it's a small operation, tgey want their cars back when do so they can resent them. reasonable, yes. It does seem unfair to be called and told to return a car at 930am the day after it was due because it's rented at 10:30, then get charged a full day when you get no added use. That's policy. I'm sure they would like you to keep it a couple hours past it's due time so they can collect Two rentals on one car every time. They make two rentals, your and the new customers but you don't get to use it. Don't be late

From the owner: Capital Auto Rentals strives to provide the best customer service in the industry as well as…read morevehicles loaded with options. Capital Auto Rentals does allow towing with our vehicles and offers competitive rates for retail, corporate accounts, church groups and insurance replacement. We offer rental vehicles including cars, trucks, SUV's and 12/15 Passenger Vans and look forward to serving you!

I came to retrieve a reserved vehicle. We entered and was greated…read more The paperwork occured and instructions for vehicle pick up was given. We checked Two(2) vehicles. Most of the the fleet were filthy on the outside. The inside was filthy as well. After debating on going back the counter, we took the keys back. We were told the car wash was down. But when the vehicle came back from being "cleaned" in which they washed the outside #but the car wash was down so they said. But they never cleaned the inside. I would suggest for this rental to be the abaolute LAST RESORT.

Needed a car for a bit of driving during the week that my wife and I stayed near Myrtle Beach, SC…read more As usual, checked Costco's travel site and the best deal was for Budget's Intermediate car. Everything turned out OK. It looks like prices have returned to pre-Covid levels, with a week rental quoted for $272.67 for a Saturday to Saturday rental at RDU via Costco. The nice thing about renting a car through Costco is that they don't require pre-payment resulting in no cancellation fee if plans change (another benefit is automatically free secondary driver). We were able to enter my Fastbreak number, which allowed us to have our car already prepared, letting us skip the possible line. However, because my wife's info was not entered as a secondary driver, I went to the counter to get that added. That's when the counter agent told me that Budget allows automatic secondary drivers if a spouse and that I didn't need to stand in line since my car had already been reserved under by Fast Break number. Looking at other reviews for this place (and confirmed by the agent), lines can be VERY long at this location. In terms of getting to/from the rental location, it's not ideal: taking a dedicated shuttle devoted to Avis/Budget from the baggage claim area of the airport. You have to know that Avis and Budget are the same company, since once an Avis branded bus was there. This is old school, showing that each rental agency has to take take care of everything itself. The journey was more than 10 minutes long, so not particularly quick and not walkable. More modern systems will have one large generic shuttle running from the airport to the shared rental center, benefiting all renters. The best being able to take a airport train, which the newest airports have. We ended up getting a Mazda CX-30, which was perfect for the two of us. It was a newer model, with keyless entry and push button ignition. Because it was new, it had Car Play but only through a direct wire (not bluetooth). There was no cigarette lighter charging port, but instead only two USB-C ports (not the typical -A). This meant having to find a store that sold the C to A adapter, to make our navigation work. North Carolina doesn't have that many toll-roads so a transponder was not in the car. Dropping the car off was consistent to what we were expecting, considering how we had picked it up. You need to follow the signs for Budget, go through multiple tiger teeth barriers, park your car as directed by the attendant, and then wait under the hot sun until it's your turn. This took a while, and no receipt was given at this location. One was emailed to me soon after, but found out that the charge was about twenty more than the quoted price, with no explanation why. Will need to follow up on that, contacting Costco Travel first (one small disadvantage of not prepaying first).

Best experience renting a car, the employees were freindly and helpful. Jawad was the best rental…read moreagent, I will go back for his excellent service!!

I would love to leave a zero star rating... I booked online for a car at Dollar at the RDU site and…read morepaid on line and received my confirmation. On arrival to pick up the car the line was long as was the wait time. When it was finally my turn the clerk didn't want my confirmation number, told me that I had reserved the Managers Special and what car would I like. I told her I had already paid for a compact size car. She then informed me that the managers special meant they pick the car which was fine but the least expensive which is what Id paid for would be a fully electric vehicle. We were visiting family in Fayetteville, unfamiliar with the area... no idea of where to charge an electric car and definitely not at our families home, she said they took a long time to charge as well. So, ended up spending twice as much money on a car I could have gotten cheaper anywhere else. A TOTAL SCAM is what I got. The clerk said they have a lot of electric cars... thus the scam.