If you ever come to place ask for Felicia. She helped me and made everything go smoothly. She even spoke with my claims adjuster to make sure the insurance was going to cover the rental. She was nice, attentive, and very hardworking. Could've have asked for anyone else. Thanks Felicia. GIVE FELICIA A RAISE. read more

Peter is the only reason I came back to this location. He needs a promotion!!!! Grateful for this customer service read more

I called looking to upgrade our current rental. Spoke to Chris who advised they didn't have what I was looking for but went above and beyond by calling other locations to find what I was needing.. read more

If I could give them zero stars I would. The workers are HORRIBLE and are not knowledgeable of the car rental process. The workers didn't have any name badges on so I couldn't even get a name. The guy at the front counter had an attitude for no reason (Latin guy) I waited 25 min AFTER being told that a car was about to be pulled around for me. I had an appt and they serviced everyone but me. Never received my vehicle. Do better because this whole process was a nightmare. read more

Horrible location! Called 3 times about my rental and each time they put me on hold for over 20 min. They need more people there or better people. read more

I would rate it zero stars if I could. We had a full sized sedan reserved and they didn't have it when we showed up. We were then offered a small truck which took 3 hours to get us into, but once it was ready a nail was found in the tire. We ended up having to take a large truck that was not cleaned at all and forced us to pay for the vehicle when we were insured for $0 if we were given the correct, reserved vehicle. If you aren't forced to use enterprise through your insurance, don't. read more

Well today I get a notification from my bank of a transaction , I called spoke to a rep and ask why the transaction, supposedly I said I wanted protection on my car , when I told him in a clear way that I did not want extra protection, so now I'm 500 dollars out of pocket , so I drove to enterprise in rowlett "2300 Rowlett Rd Unit 112 Rowlett, TX 75088 United States" And I ask if they can do anything about it , they said no , I'm very upset at enterprise right now , what ever happen to customer is always right , and I will get in contact with corporate office , I need my money back , just cause the office added the feature behind my back , posting this in cross platforms . read more

Another review that starts... i wish I could give this place a 0 rating. Oh my, this location is a mess. I should have known things would not go well when I waited at the car repair place for them to deliver a scheduled car when they did not answer their phones when I called. We have a rental from this enterprise that insurance is covering because of an accident. This morning at 5am when my wife was about to go to work the car would not start. It was dead. I brought her to work and when I came back got my booster cables out and was able to start the car. Drove it around the block a few times and started it a few times. Seemed to start ok now. However since we need to be sure we have a car for tonight and again in the morning when my wife has to goto work, I decided to call and see if the car could be replaced. My thought was that since a enterprise "picks your up" and they are just down the road from me they would just bring another car and swap it out. So I just called enterprise and spoke with Travis. Basically I was told they have no cars available and I was on my own. If I wanted to I could bring it to ntb and they would change out the battery and bill them. If I wanted to? If I wanted to bring a rental in for service? Oh my. I asked him if another enterprise had a car available to swap it out. Again I was told ... if I wanted to call and ask they might ... if I wanted to call and ask? I'm seeing a pattern here. At that point I was done with this branch. I told Travis not to worry about it I would call Allstate and they would help. It's quite apparent that Travis, and from the reviews for this location, the branch really doesn't want to go out of their way for their customers. Since they have no cars available to rent it seems like they have a lot of available time, but just not to help their customer. I called Allstate and explained the situation to them. They contacted another enterprise branch and they are going to orchestrate the car swap. They will bring a new car to my house, leave it, and take the one we have now. This is how things should have worked with Travis this morning. read more

Based on the reviews I read on here and google, I did not expect to encounter the professionalism and overall great customer service I experienced with Chris and his team at this office. It was the 3rd or 4th office I had to visit just to find a car in the first place. And while the other offices were nowhere near as bad as their reviews made them out to be, they definitely all seemed overworked and underpaid. The Rowlet office was completely different. Any issues that I had, and I had a few, had nothing to do with any of the enterprise staff. They should be recognized or something. read more

Enterprise Rent-A-Car - Car Rental Near Me - Rowlett, Texas

*Racist* Deplorable customer service. This location has put false information out regarding rental details. I never set foot in this location, only received a phone call stating they did not have my request. Had a reservation several days in advance and the vehicle never became available. Smaller options offered, which I requested a full size vehicle Nissan Maxima. Offered a compact Nissan Versa... they made no attempt to correct their mistake of not a having vehicle the requested size or Larger. Had a reservation several days in advance. Smaller options offered Nissan Versa, which I requested a full size vehicle Nissan Maxima. Offered a compact Nissan Versa... they made no attempt to trade or have the vehicle available. Anyway, for your time, and life do not reserve at this location. Extremely disappointed, do not send your family or friends to this business. They will make false accusations stating you committed a crime. The employees this office are in cahoots. I'm not sure what happened here, and but you all have to do better. I will update once I contact the appropriate persons. read more

The incompetence of this place has been truly immeasurable. I was first given a car that stunk and immediately died on me. Then when I was given the next car I paid for the daily insurance on it. They kept my card on file and were to deduct this amount incrementally. Well they forgot to charge my card for 2 months and called me demanding I pay $500 immediately that day or return the vehicle like I was a criminal. This is my only means of transportation because my car was totaled by a drunk driver while it was parked outside my home. I just got done moving and this amount was not in my account at the time it was demanded. I told them they may work with me and I will pay large sums over the next few weeks until the balance is paid in full because this astronomical amount being owed in one day was their fault and not mine. I just had to return my car and am now carless due to the incompetence of this business. I will never do business with this place again. A huge mistake. read more

So not only did the car I received while my car was in the body shop already damaged but they told me I wouldn't even be driving in that car and ended up in a little Nissan which there was nothing wrong with but I had the car for a month and now all of a sudden I'm getting charged for tolls? It's a car rental company and I was without MY car so I just don't see how it's fair that I have to pay for anything especially tolls when MY car got wrecked not someone else's so honestly I got 0 stars for this place if I could horrible experience and I pray my car never gets in another wreck because I'll be damned if I end up with enterprise again read more

Called yesterday to reserve a car and pick up. Called today to confirm my reservation and pick up and got told they can't pick me up today. I was told I was too far. After taking Lyft to get car she said she wasn't given me the car because of a attitude. I will never use them again, they have the worst customer service ever read more

i reserved a car at the rowlett location at 2300 rowlett rd. on the evening at closing time a rude employee called to tell me they have no car for me. i was to pick it up at 730am the next mrng leaving me in a bind. the employee was very uncaring and rude. this is not how i have been treated for several years with enterprise. this little girl needs a new job field. i completely understand why many people has given this location poor reviews. read more

I know we are supposed to support our local businesses but SERIOUSLY DO WE HAVE TO GIVE OUR ALL OUR INFO TO RENT A DAMN CAR & LIVE LOCAL...in ROWLETT? My experience with them SUX!!! I come in with my sister to rent a minivan for the weekend. The manager is at the front & is helping (not really) another couple & really more so she was belittling to them. In order to rent a vehicle you have to have a license, insurance & form of payment be it credit or debit...normal items. They charge an EXTRA $150 to either form of payment for a "deposit" & then they also require an electric bill or a paycheck stub to verify address. My sister & I both say that it hasn't aways been this way & she jumped & very defensively said "yes it has". We have both rented from them before & it has NOT been like that & immediately started to debate us. The manager is very belittling to customers & her phone etiquette is atrocious! Call comes in & she answers with the enterprise greeting & then the other person responds. She responds with "wat up?" & "it's tight but you can get a suburban". Only speculating but it sounds like a customer on the other end of the line. Getting done in there, she says the van is in the back & they have to go fill it up & pull it around. The appointment was for NOON & EVERYTHING WILL BE READY...quite obviously it isn't as we are still sitting up here waiting. NEVER again will I or my sister rent from them! & really...what is $150 going to do? read more

Enterprise Rent-A-Car - This is the manager I spoke of in my review. - Car Rental Near Me - Rowlett, Texas

Don't rent from here. We walked in with a confirmation email, and they couldn't find us in their system. After a headache of an investigation, it turns out Enterprise cancelled our reservation. They were supposed to send us a confirmation email, but we never got one. Of course, by this point the kind of car we needed was completely gone, so our only option would have been to rent a more expensive vehicle. They offered us a "discount" that was still about $200 more than what we reserved. I reserved a car from Budget instead while standing in the lobby, and got it for cheaper than our original Enterprise reservation. read more

I've been renting at this location for nearly 4 years now. Adrienne, the branch manager, is the most professional person I have ever met. She makes renting cars so smoothly. I love!! love!! love!! her. She is always in a good mood, friendly and gets things done. I wish other rental places were this good. I gave her 5 stars, but she deserves way more. I will continue to rent here because of her. Ben Olmeda read more

Love the consistent awesome service from our neighborhood Enterprise. I am a frequent customer.

If I could give them a 0 stars that's what I would do. Called in 30 min before going to ask for a car. The guy picked up and said yes they have a car available. I got there and turns out car has a "check engine light". Why telling me the car was good to go , and make me drive 30 to go pick it up if it has a check engine light? read more

My favorite Enterprise Rental location just wish they were open for Sunday return. Brigitte and the previous team were WONDERFUL, very professional and accommodating. Now there's a whole new group there so I hope the service doesn't change or suffer as often happens with corporate changes. Looking forward to seeing how it goes. If all else fails, there's the Rockwall location which is open on Sundays read more

The three associates that were on duty the day after the really bad hail storm on April 11th need to be commended. Customers were already in bad moods because of their property being pummeled by softball size hail and yet Taylor, Damien and the other young lady had a smile on their face with every phone call they answered and customer they greeted. Good customer service is hard to find and today, when I needed it the most, I found it at Enterprise. Thank you! read more

This was by far the best rental car experience I've ever had. Blake gave amazing customer service, and the car was perfect! Everything went smoothly. I will definitely rent from Blake again. read more

I only rent from this location because they make it easier than any other place. I never have to be there for longer than 10 minutes. Thank you!!! read more

I had to rent a car from this place, due to being in a accident, Farmers insurance was paying for everything because I was not at Fault. I had to put down a $50.00 deposit (no biggy ) I told the ladies that I did not need insurance, that I had USAA already. 4 days go by and my Truck is done with repairs, I fill up the tank with gas(rental car) and drop it off at service King pick up my truck and go about my Business. A week later I check my credit card to see if I got my $50.00 back. Not only did I receive my money but Enterprise took the $50. and 53.00 and $156.00, So I called enterprise and talked to a nice gentleman. He explained that the system mess up and charged me for insurance and that the 53.00 and 50.00 was being refunded back to me. he also told me he was refunding me the $156.00 that should of never been taking back as well. now today 2 weeks later.... I Still have not been refunded the money they have stole from me. I am atm on the phone and was on hold for ten minutes an d the system says no one can help me call back later. I am so mad, I WILL NEVER USE THIS COMPANY AGAIN........... This happen at the Rowlett store read more

Have rented from this location for over a year and they have always been very professional and personable. Love all the guys, enjoying our sports talks during my visits! Every one I have known from front desk to drivers are all very nice and we will always use this location. read more

I have been going to this location for almost a year now! The customer service representatives who I've dealt with have ALL been nothing short of AMAZING! Allen has moved on to Austin, but Brittany and Adrien have been the most AWESOME! The staff have always been professional and have always worked with me, since I am a LOYAL customer! I made the "move" from the location off of 78 to this one, and I am more than happy each and every time I come in! It is so much easier to complain on what went wrong rather than give someone props when they do a good job! Well, ladies...I give you much props and keep up the GREAT customer service! And thank you for the smiles and the great conversations! read more

I'll start off by saying usually I love Enterprise. I've had no problems renting from them. Maybe this branch is just a bad one. Started off with them losing the online reservation, which isn't a HUGE deal, just had to wait longer. My friend, who was renting the car from them on my recommendation, and I were inspecting the car with the employee. We kept pointing out all the little nicks and scratches on the car and he kept saying only if they are bigger than my thumb. We kept insisting and he would bargain with us and say okay I guess I'll give you that one, but really only point out the ones bigger than a thumb. So, when my friend goes back to return the car, the guy picks one of the nicks that we pointed out that was the size of a FINGERNAIL that he originally wouldn't accept, and says I'm going to have to report this. I wasn't there when he picked up the car, but I couldn't believe it! He got an "incident report" in the mail a few days later. Hopefully since he had me as a witness to what the employee told us, the incident has been dropped. Not for sure yet, but it sure feels like a scam. Make sure you write EVERYTHING down if you go to this enterprise! Even if they tell you otherwise, get it in writing! read more