I got one of the two cars available, which had a flat tire, a quarter tank of gas, and water…read moredamage. Honestly, everyone hates Enterprise. I hope you fail.

I had an awful experience with this Enterprise location. I had set a reservation for a work trip…read moremore than a week in advance and contacted that location to pick me up at 8:30am. At 9:00am I called this location to ask if there was a driver out to pick me up, which the man replied, "Yes, he will be there soon." I asked him how long "soon" meant and he said he didn't know. At 10:00 am I called over again and asked when I would be picked up and the employee said they were overbooked and he didn't know when someone would be there to pick me up. He also said that they didn't have a car for me and he had requested a car for me from another location. I asked how long it would take and again, he didn't know how long it would be before it got to his location. I called another location in Creve Coeur and a lady told me there was nothing she could do to help me. Enterprise, you're doing a TERRIBLE job empowering your employees to serve their customers. At 10:30 I called to cancel the shuttle driver and drove over to their location to speed up the process of getting my rental car. I did not want to leave my car there as Enterprise does not guarantee the safety of your vehicle when left on their property - even when they fail to provide you with good service in a timely fashion. After I had signed the paperwork for the vehicle I got a call from the driver saying he was at my home to pick me up! Terrible internal communication skills. I told the driver I had cancelled his service and was already at the Enterprise location. He told me, "Yeah, he forgets to do these things a lot. My boss is a moron." WOW. Employees admitting their management is terrible?! Definitely makes me NOT want to work with them ever again.

My husband booked this location without realizing that there's no shuttle services offered between…read moreSTL and COB at 6 PM. No exceptions. Approximately 10 mins away should you decide to Uber it. He ran to the site using Google maps and picked us up outside of STL within 45 mins. My husband was happy because he got his miles of running and exercise for the day! Excellent customer service, we saved $1,000 in fees if renting a vehicle not in the airport, and prior customer didn't refuel vehicle to full tank so we're informed it's okay to return the vehicle with gas; however, full tank not necessary. Our Nissan Sentra was smooth riding! The trunk fit two large suitcases. This baby took us on road trips to MO, IL, IN, OH, MI, and Ontario, Canada. We returned the automobile to YYZ location. Male employee at YYZ checked the mileage, ensured we had everything before parting ways. Male employee at St Ann, MO location personally took the time, left a voicemail on my phone for my husband, inquired if there were any other concerns with the vehicle before closing out the bill. Wow! Talk about personable, Midwest hospitality, at your service! My husband gladly returned his phone call to inform him that all went well, he's ready to close out the bill and thanked the gentleman. We're happy to be repeat customers at this location! Worth the personable customer service, run and money.

Amazing service from Brad at this location in Saint Anne. Also amazing phone service from Thomas at…read morethis location.

I would like to point out the professional communication throughout my wait in store and…read morecommunications via phone/email during my stay and prior to my arrival. This review is for Mel Woodson, a management trainee. This young man is going places...he was very personable, friendly, and very respectful. Also a big thank you to the gentleman that helped me during my return as well. They were gentleman and very respectful. This provided a very positive experience for me. My flight was delayed and I landed past my reservation and he helped me in a very efficient manner and was super nice. I appreciated his genuine nature and making sure I chose something that suited me well and made me feel comfortable during my work stay. I hope he continues to grow with his experience here at enterprise and continues to do well. This is my first time renting in Missouri with Enterprise and it was such a positive experience. My only suggestion/ complaint, it was Just a little confusing when returning, you have to turn at the light and enter a side gate. There was an arrow but I wasn't for sure if it meant the area I was in or through that lot. Depending on what gps you use, it will take you to the front with like visitor parking. Perhaps more signage or better signage for those new to area. I arrived late at night days prior, so I only saw one side when using the shuttle at first arrival and this was a new side to me when returning during the afternoon.

Someone erroneously booked a car in my name and could not reach an actual human to inform them of…read morethat fact because of their automated phone system. Terrible service.

This is a good Thrifty car rental location. My representative (Malisa) did an outstanding job. She…read morehad me booked and in a car within 4 minutes. I was thoroughly impressed by her speed and professionalism. I received a new ca, with updated features, which made my travel seamless.

From our amazing experience in Florida we decided to go same route visiting Illinois! We landed and…read morelooked up followed signs outside. There it was a shuttle waiting for us to take us to rental location. Not sure how that works but we were very happy we didn't have to wait. Smooth sailing. The service here was superb! The shuttle drivers and employees were very welcoming and helpful. Restrooms available and a waiting area. Our rental was nice and did not disappoint! The same for drop off! Shuttle was waiting to take us to airport. Great service! Don't forget tip $$ Please remember your pictures before and after inside and out best as possible. Or a video helps too! I always take picture showing full gas tank! Keep receipts available!

Booked a rental car and prepaid online. When i arrived to the location, you aren't allowed to bring…read morepersonal vehicles on the lot. My husband had to let me out on the main road and i had to walk to the building which is towards the middle/back of the lot. Upon entering, the service counter and waiting area was clean, and organized. There was only one worker checking customers in and only 4 customers in line. I waited in line for about 25 minutes before getting serviced. Once i got checked in, i was told my rental car location and that it was at the far back end of the lot,and i had to walk to go get it. The gentleman working the counter was pleasant. The process should be a different. A worker should be bringing the car to the customer, instead of making them walk all over the parking lot looking for their car. And they should ensure that the windows and car is cleaned off for the customers before letting them leave. I had to run the car through the wash.

This is a late review, but one that I should recount…read more This Avis location stepped up in ways I hadn't seen others do. I came the day after an unexpected snowstorm that shut everything down the day before. The staff was attempting their best to prep cars as fast as possible but the line was long. Yet, I did not hear any of them complain as they just kept moving. When it came to my turn they put me in an AWD vehicle, helped me take my luggage to my rental, and ensure it was ready to go. They were very nice, polite, and extremely helpful.

Every time I've used this location I've had good experiences. They take care of their Executive…read moreElite customers... plenty of higher end cars to rent. The check out process is super easy and after grabbing the vehicle I was on the highway in less than 10 mins. They have shuttles nonstop to and from the airport across the highway. Clean lot, friendly staff, plenty of vehicle options.

There must be some MOST EVIL BEINGS in the St. Louis Airport Office!…read more When I booked the car, the total price was $385.74. without any excess charges, as you can see in the first image. After returning the car, I found the actual charge on my credit card was $1,183.63, that is, over THREE TIMES of the booked price!!! Why? Because these demons added a fee called "Excess Distance Charge" based on my entire mileage (1,726 mi) to be $655.88! This is freaking and insane. See the second image, issues are: 1) The demons charged me on 10 days (3 Day + 1 Week) as well as on mileage (1,726 mi). How can they overcharge twice on two items, both days and miles?! 2) "Excess" means something beyond limits. For instance, if I drive over 100 mi/day or outside MO/KS/IL, the extra miles may be defined as "Excess". However, the demons calculated "Excess" miles from 0 (pickup) to 1,726 (dropoff). This is to say when I picked up the car, the mileage was already "Excess". 3) When I picked up the car at St. Louis Airport, the staff did not mention anything about this damned "Excess Distance Charge" or the car does not have unlimited miles. I was not informed of such a ridiculous charge by anybody during the rental process. I have experience renting cars in the USA and in foreign countries. All rentals are based on days and most have unlimited miles. It is my first time to see such a hidden and unreasonable charge, which reflects the ugly greed to rip money from my pocket by any means. From now on, National Car Rental is blacklisted and banned from my life. Such a diabolic company without honoring contractual obligations should perish from the Earth ASAP.

I love budget BUT…read more The checkout counter at STL Airport offsite is a little corner of hell on earth. I showed up one time and was 4th in line. 90min standing there wondering how much slower these counter people could possibly be was my only entertainment. These people moved at the speed of frozen tar. Pure chaos. Last night, Christmas 2022 I saw the entire building full of people. The dispatch was telling the driver to not pick up anymore people at the airport. People at airport were waiting 45 minutes outside waiting for a bus to take them to a little corner of hell on earth: the counter. Do whatever you can you avoid this hell. Use fastbreak. Buy a car. Do not stand in that line. Remember I love budget.

couple years back I rented from Budget when we flew to Denver. We arrived close to midnight due to…read moredelays. When we arrived the line was very long. They only had electricity cars or large vans. I was fine with either. We waited for almost 2 hours. We finally got an electric car and it had 20 miles left on the charge. It was enough to get to the hotel. The next morning we charged the car. When I returned the car therefore a lot of cars waiting. I asked a person if I needed to do anything and I was told no. Two weeks later I received a message that the car had not been returned. Thankfully I had a picture of the car in their lot. On March 24, i booked a reservation through Car Rental 8 with a June 13 pickup. When we arrived at the pickup location we were told by the counter person that the return location had been permanently closed by Budget. They could not release the car. I called customer service. Customer service said they could not modify the drop off location. If i dropped off at a different location i would be charged extra. We could not reach anyone at Car Rental 8. The Budget solution was to cancel my reservation and book a new reservation. The original reservation was $911. The new reservation was $1600. We were stuck at the airport. It felt very much like fraud. We arrived at our drop off location. We spoke to a different family that rented from Budget. When they arrived at the airport they dropped the keys. They called Budget to tell them where the car was. Customer service refused to speak to the wife because the reservation was under her husband's name. They made their reservation in January. In the months between booking and completing there was no communication from Budget. I understand that situations change but to not allow for any modification and to extort travelers for more money is unacceptable business practices.

This is a great Alamo Rent-A-Car location. My pick off and drop off was quick and seamless, the…read morestaff were very friendly and helpful. I will definitely rent here again.

Our flight got diverted to St. Louis during a weather delay over July 4th weekend, with a…read morereservation booked for O'Hare. Alamo confirmed by phone that switching pickup to St. Louis and drop-off to O'Hare would be fine given the weather delay. Showed up to the St. Louis location and got a completely different story from an employee named Robin -- rude, dismissive, and visibly annoyed that we'd interrupted her personal phone call at 3am. She refused to honor what we'd been told, tried to force us into a brand new reservation that only let us return the car to St. Louis (defeating the entire purpose), and wouldn't listen to a word we said. Ended up stranded at the airport for 18 hours with zero help. It got worse: when we finally got to O'Hare, our reservation had been locked and falsely marked as "car already picked up" -- apparently something Robin did on her way out. A manager had to manually clear it before we could get the car we'd already paid for. The O'Hare team was fantastic and saved the whole trip -- no complaints there. But the St. Louis location and this employee specifically are a disaster. Do yourself a favor and rent from literally anywhere else.