I was told someone would come pick me up on 2 separate occasions. After 30 min I called again and…read moreno one knew they were suppose to pick me up. They then tried to transfer my reservation to another branch. Enterprise is usually great, this location is not.

I called before picking up my rental car to confirm everything was in place, and it was. Upon…read morearrival, the young girl who was in the counter directly received me and my partner with an attitude. They didn't want to take my partners card without a bill for water or electricity under his name. We told her that it comes included in our rental agreement, so we don't have them. However, we can show the payments for our rental (which includes this). The lady just closed off, passed us to this other young guy, AND LEFT! I told him that I have an international driver's license that I will take the rental under my name, and he started asking me questions as if he was an official from customs and border protection. He then started to make excuses and raised his voice asking me for my passport right away. I gave him my US residence card, and he said that this is not a valid ID. Come on! We are in 2024 and enough is enough. Having lived and worked in the US for almost 10 years and I still find this BS people. NO ONE IS CARRYING A PASSPORT 24/7 AND LESS WHEN I DO HAVE A VALID RESIDENCE AND ID CARD FROM THE US. This is horrible customer service, not correct, and very discriminatory. MAKE YOUR POLICIES CLEAR FROM THE BEGINNING, MAKE CLEAR TO WHO YOU WOULD RENT OR NOT A CAR, AND HIRE PEOPLE WHO MATCHES YOUR COMPANY VALUES AND CULTURE. If these people reflect that, then no one with an accent should rent a car from this company ever again. Heads up everyone, don't waste your time renting here and supporting this BS.

This is a good Thrifty car rental location. My representative (Malisa) did an outstanding job. She…read morehad me booked and in a car within 4 minutes. I was thoroughly impressed by her speed and professionalism. I received a new ca, with updated features, which made my travel seamless.

From our amazing experience in Florida we decided to go same route visiting Illinois! We landed and…read morelooked up followed signs outside. There it was a shuttle waiting for us to take us to rental location. Not sure how that works but we were very happy we didn't have to wait. Smooth sailing. The service here was superb! The shuttle drivers and employees were very welcoming and helpful. Restrooms available and a waiting area. Our rental was nice and did not disappoint! The same for drop off! Shuttle was waiting to take us to airport. Great service! Don't forget tip $$ Please remember your pictures before and after inside and out best as possible. Or a video helps too! I always take picture showing full gas tank! Keep receipts available!

My husband booked this location without realizing that there's no shuttle services offered between…read moreSTL and COB at 6 PM. No exceptions. Approximately 10 mins away should you decide to Uber it. He ran to the site using Google maps and picked us up outside of STL within 45 mins. My husband was happy because he got his miles of running and exercise for the day! Excellent customer service, we saved $1,000 in fees if renting a vehicle not in the airport, and prior customer didn't refuel vehicle to full tank so we're informed it's okay to return the vehicle with gas; however, full tank not necessary. Our Nissan Sentra was smooth riding! The trunk fit two large suitcases. This baby took us on road trips to MO, IL, IN, OH, MI, and Ontario, Canada. We returned the automobile to YYZ location. Male employee at YYZ checked the mileage, ensured we had everything before parting ways. Male employee at St Ann, MO location personally took the time, left a voicemail on my phone for my husband, inquired if there were any other concerns with the vehicle before closing out the bill. Wow! Talk about personable, Midwest hospitality, at your service! My husband gladly returned his phone call to inform him that all went well, he's ready to close out the bill and thanked the gentleman. We're happy to be repeat customers at this location! Worth the personable customer service, run and money.

Amazing service from Brad at this location in Saint Anne. Also amazing phone service from Thomas at…read morethis location.

There must be some MOST EVIL BEINGS in the St. Louis Airport Office!…read more When I booked the car, the total price was $385.74. without any excess charges, as you can see in the first image. After returning the car, I found the actual charge on my credit card was $1,183.63, that is, over THREE TIMES of the booked price!!! Why? Because these demons added a fee called "Excess Distance Charge" based on my entire mileage (1,726 mi) to be $655.88! This is freaking and insane. See the second image, issues are: 1) The demons charged me on 10 days (3 Day + 1 Week) as well as on mileage (1,726 mi). How can they overcharge twice on two items, both days and miles?! 2) "Excess" means something beyond limits. For instance, if I drive over 100 mi/day or outside MO/KS/IL, the extra miles may be defined as "Excess". However, the demons calculated "Excess" miles from 0 (pickup) to 1,726 (dropoff). This is to say when I picked up the car, the mileage was already "Excess". 3) When I picked up the car at St. Louis Airport, the staff did not mention anything about this damned "Excess Distance Charge" or the car does not have unlimited miles. I was not informed of such a ridiculous charge by anybody during the rental process. I have experience renting cars in the USA and in foreign countries. All rentals are based on days and most have unlimited miles. It is my first time to see such a hidden and unreasonable charge, which reflects the ugly greed to rip money from my pocket by any means. From now on, National Car Rental is blacklisted and banned from my life. Such a diabolic company without honoring contractual obligations should perish from the Earth ASAP.

I rent from national every week. Literally every week sunday through friday. I rarely have an…read moreissue eith cars but if I do they are really helpful. Staff is always courteous when I check and check out.

This is a great Alamo Rent-A-Car location. My pick off and drop off was quick and seamless, the…read morestaff were very friendly and helpful. I will definitely rent here again.

Our flight got diverted to St. Louis during a weather delay over July 4th weekend, with a…read morereservation booked for O'Hare. Alamo confirmed by phone that switching pickup to St. Louis and drop-off to O'Hare would be fine given the weather delay. Showed up to the St. Louis location and got a completely different story from an employee named Robin -- rude, dismissive, and visibly annoyed that we'd interrupted her personal phone call at 3am. She refused to honor what we'd been told, tried to force us into a brand new reservation that only let us return the car to St. Louis (defeating the entire purpose), and wouldn't listen to a word we said. Ended up stranded at the airport for 18 hours with zero help. It got worse: when we finally got to O'Hare, our reservation had been locked and falsely marked as "car already picked up" -- apparently something Robin did on her way out. A manager had to manually clear it before we could get the car we'd already paid for. The O'Hare team was fantastic and saved the whole trip -- no complaints there. But the St. Louis location and this employee specifically are a disaster. Do yourself a favor and rent from literally anywhere else.

We went to St Louis Lambert because my daughter had a soccer camp at Wash U in July…read more All the reviews from 2025 were 1 star. They weee all focused on negative customer service. We had the opposite experience, our rep was friendly, she wasn't pushy about the insurance, prepay gas, other nonsense. The price was as we had reserved on their website. Return also not a problem with the gas. Everything was fine. I would rent from there again.

This was the worst experience I have ever had with renting a car. The car they gave me was very…read moredamaged, dents everywhere. Then when I returned the car, they hit me with a $300, stating that the tire had a bubble. This place is a scam. I will never rent a vehicle from this company ever again!!!!!!

I would like to point out the professional communication throughout my wait in store and…read morecommunications via phone/email during my stay and prior to my arrival. This review is for Mel Woodson, a management trainee. This young man is going places...he was very personable, friendly, and very respectful. Also a big thank you to the gentleman that helped me during my return as well. They were gentleman and very respectful. This provided a very positive experience for me. My flight was delayed and I landed past my reservation and he helped me in a very efficient manner and was super nice. I appreciated his genuine nature and making sure I chose something that suited me well and made me feel comfortable during my work stay. I hope he continues to grow with his experience here at enterprise and continues to do well. This is my first time renting in Missouri with Enterprise and it was such a positive experience. My only suggestion/ complaint, it was Just a little confusing when returning, you have to turn at the light and enter a side gate. There was an arrow but I wasn't for sure if it meant the area I was in or through that lot. Depending on what gps you use, it will take you to the front with like visitor parking. Perhaps more signage or better signage for those new to area. I arrived late at night days prior, so I only saw one side when using the shuttle at first arrival and this was a new side to me when returning during the afternoon.

Someone erroneously booked a car in my name and could not reach an actual human to inform them of…read morethat fact because of their automated phone system. Terrible service.

The good was the lone patient and professional worker taking care of about 10 customers and not…read morelosing her cool. Wish I took a picture of her name tag cus she was a rock star. Started with 'G', But the bad was the lack of ability to ramp up quickly for an influx of customers. And the fact that some paperwork required the attendant to go to a different room away from the front to retrieve that paperwork. Highly inefficient only exasperated when you have a line.

Only one person working the register. It's been 45 minutes and the line has barely moved. Go…read moreanywhere else.