Actually having cars available to rent when they accept your request and payment for a rental. So far I'm out $45 in uber fees trying to get a car. Enterprise's offices are uncomfortably hot, and not designed for long waits. Unfortunately, long waits is what you have. Zero stars. read more

When we made our reservation three days ago we agreed to 9 am pickup. As we were about to go the vehicle, we got a phone call saying that it had not been returned yet. They said they would call us at 11 AM. When we hadn't heard anything by 12:30 we decided to just go. When we arrived, we saw that the vehicle was sitting outside and no one had notified us. At this point we were 3 1/2 hours past the time that we were supposed to pick it up. Then the issue became a credit card. While we didn't, no one was required, it was never made clear that we had to have one in person. We don't keep credit cards, so a family member had agreed to let us use theirs, but they do not live locally. Well, I understand policies, the front desk person called someone and whoever she called was unwilling to work with us. The front desk woman was also extremely rude and condescending. Extremely disappointed in our experience and will definitely not be going back read more

Called because I crashed my car and needed a rental. Whoever I talked to on the phone was extremely rude and did not even say bye just hung the phone up after giving me information about their availability. read more

Location on Lancaster is the best location in Oregon. Gentleman that works there has locks, he is always polite and professional. Communicating all details before leaving the lot. He also makes sure to offer other locations if the car you request isn't at that location. Please try this location first before selecting any other location. read more

Just FYI, when you reserve a vehicle from Enterprise just be aware even when they say its available when you reserve its often not when you go to pick it up! It has now happened to me 3 times at the Salem, Oregon Enterprise. Recently I called just to speak to a person and reserved a Suburban for a mini vacation with the grandchildren. We wanted the room to be confortable. I was to pick up Monday, August 12th. I get a called on the Friday before after 5 pm stating the vehicle I have reserved was not available for Monday. But they had a mini van! Umm if I wanted a mini van I would have resersved one. No thank you! I called customer services to be told the same thing, just because you reserve a vehicle does not mean it wil be available on your day to pick up. Enterprise did scramle was lucky for them a vehicle similar to a Suburban was returned to another Salem location Monday morning so they grabbed that one for us. But I did want to warn everyone. read more

Angie and Jeff are the best. I had Covid and someone smashed my car 2 blocks from home, on my way home from the doctor. I live on the outskirts of town, was getting over having Covid and had no transportation, but Angie and Jeff brought my rental out to my chome with minimal contact so that I would have a vehicle for doctor's appointments. They went above and beyond and I am beyond grateful for all of their help. Thank you read more

They were fabulous. I had a car accident and my car went to a shop. I had a beautiful new car for 33 days. So professional and the car was gorgeous. read more

I'm giving them 1 star because i can't give them 0. The only good part about this place is Lemaan... if I'm spelling his name right. He works hard and does a great job, but the call center is a joke. I'm having problems with a rebtal car and they hang up on me every time i finally get a hold of a person...which takes forever. Enterprise is just another company who's sent their call center over seas where english sounds like it is their 7th language. They say they can't transfer you to a specific store, so there is no way to get my issue brought up except for then to put in a request for me to be called back. Customer service is dead in america. I'd rather drink a bid light with joe biden then try to use enterprise again read more

Complete ridiculous process they explain nothing about what they need untill you literally show up to pay. Customer service is terrible it's either yes or no with absolutely no attempt to even offer a solution.charged us for a rental then decided that the credit wasn't high enough to rent it. Also the scheduled the pick up time for when they closed. Never rent from this place as I wasn't the only person in line showing up and not being able to get a rental. I would rather walk than deal with them read more

Garrett was super helpful, and got me the best deal in a short amount of time. 10/10 recommend :)