I would not rent from enterprise. The vehicles are nice but I have seen the employees abusing the vehicles, driving them at 70 miles per hour on Hollister and doing burnouts when they round the street corners. They do this every time they go wash the cars and every single employee I've seen abusing the car in this manner. Since the vehicles are not theirs they they drive them at unsafe speeds and rev them up real high to get them to spin the wheels. Enterprise management please do something about this before someone gets hurt. read more

If you want unfair treatment, please come visit. They'll cancel your appointment without asking permission and told you they would not like to serve you and ask you to leave in front of crowd. Absolutely my worst experience in the country ever. read more

Service was easily 5 stars. From phone reservation to picking up the car at the airport, everyone was friendly and efficient. Only bummer was the price. It was a one-way drop off, but still seemed like a lot. Destination Enterprise in Thousand Oaks was also great. Again, really friendly professional people. read more

Decent, clean car (mid-size SUV = Hyundai Tucson) with friendly and professional staff at both the counter and car dropoff. This was a breath of fresh air after my experience with Avis/Budget in Denver a few days prior, wherein I got charged $125 for a dash of dust on the floormat think: a cooking dash - from one trail run) and a pillow that the return guy told me to leave because all the trash cans were overflowing. Back to SBA, good people manageable cost and an overall great experience. read more

Zack (or Zach?) helped us out yesterday morning. It was busy and they were understaffed but he was incredibly efficient and friendly and kept things moving. We hope you appreciate him! So pleasant to come across someone with a great attitude in a stressful situation. Janet and Doug read more

HEADS UP: Rental cars at Santa Barbara's Airport (SBA) are in front of the baggage claim within the main building. There is no actual "office" where you pick up or drop off your car. My sister and I were renting a car during the Christmas holidays to visit family in Arizona. We pre-booked the reservation and had the ability to choose the type of car. After she had a work accident, she notified them that we were going to be late to retrieve the car. They were extremely accommodating in rescheduling our rental pick-up without any additional charge. Upon our late evening arrival, Carla was extremely pleasant and gave us a choice of car based on their availability. She took the time to explain everything in detail. When we arrived to the car, there were sanitizing wipes with a sign stating what parts of the car they had already cleaned and the precautions they have taken. The car was in a good condition inside and outside. Thanks Enterprise. read more

Did not like the car I was given at all, cruise control would turn off and apple car play would disconnect randomly while driving...

I contacted the e-mail address and I received a corporate boilerplate response. I'm 100% sure this issue won't be resolved because it's a big part of how these companies do business. It's an upsell technique designed to fleece you. Oops, they don't have the sedan you reserved? Oh no, that's too bad! They can tell you're desperate at this point so what do they offer you instead? A giant SUV that no one wants. They're harder to drive, they need more gas, the insurance rates are higher, and you end up paying way more money than your original reservation or you don't get a car period. What a scam! Words of advice. Don't rely on just one car rental company or location, make two or three different reservations and hammer them with calls to make sure that you get a car. read more

Sometimes outstanding customer service surprises you. James B, the assistant manager was such a compassionate and professional representative. We had an issue with our vehicle and he did not hestitate to remedy for us. Another employee, Fatima(sorry I didn't get her card)-- helped me retrieve a forgotten bag after the car was turned in. This above expectations deserves a big shout out. Thank you, I'm a fan of Enterprise and SB airport staff! read more

I Wanted to switch out a car rental. I originally fell For their website scam to upgrade to a pick up. The pick up did not come with a cover to protect My luggage and the pickup was very difficult to steer ( power steering issue). I wanted to switch vehicles. The branch manager was getting keys for the cars and then he stopped and Said he had flights coming in and didn't have any cars. I went to their website and they had cars. I called customer service and the agent said they had cars. I confronted the manager and he got all flustered and caught in the deceitful practice. He got upset and was short with me and no longer wanted to talk to me. What an awful person. read more

Enterprise is A-OK. First, let me just say that ANY rental car company at SBA is better than EVERY rental car company at LAX. It's just so much faster and more convenient going to a rental car company inside the airport and getting into a car right outside the terminal and driving away. That being said, I normally use the other rental car companies here. This was my first time using Enterprise. The service was friendly and professional. The car was a good quality, clean car. Three minor complaints: 1. At the other counters here at SBA, I show them my ID, they hand me a set of keys, and I walk out the door. If I see any problem with the car, I can go back in and report it to the people at the counter, but that's never happened. With Enterprise, I walked up to the counter and there was one employee already helping a customer. The employee was very professional and courteous and said he would be with me in just a moment, and then he walked out the door to the parking lot with the keys and paperwork to show the lady to her car. It's not a big parking lot, so I didn't have to wait long. He came back a few minutes later and got my rental paperwork together, and then he walked me out to the parking lot, too. It just made the check-out process a little longer than the other companies here. 2. The other rental companies here will give you ONE key and keyfob that will fit in your pocket unobtrusively. Enterprise, on the other hand, is one of those rental car companies that gives you this BIG honkin' unbreakable cable key ring with BOTH keys and BOTH key fobs on it, which makes it sort of unweildy and uncomfortable to put in your pocket. 3. It was impossible to get a human being on the phone at this location. My flight was delayed and I wasn't landing until 9:42 p.m., and Enterprise closes at 10 p.m. I tried calling Enterprise to let them know my flight was delayed and I would be arriving very close to closing time and ask if they would please wait for me. I tried EVERY option on their computerized phone menu trying to get a live human being to talk to, but was unsuccessful. The options on the menu that should have led me to a live human being just led me to silence on the line and no response - not even a ringing phone. So, all-in-all, none of this was really bad. Enterprise was A-OK. I wouldn't mind using Enterprise again, especially if they cost less than the other rental car companies. read more

Enterprise Rent-A-Car - This annoys me. I hate walking around with the Giant bulge in my pocket. Most other rental comoanies - Car Rental Near Me - Santa Barbara, California

Where do I begin. Such a nightmare dealing with Kayla Himmelberg branch "Manager". So, I've rented from enterprise before - I want to guess 10-15 times? Have spent a lot of money towards this company. I usually visit the chapala branch, which has exceptional customer service. But sometimes I need to get a rental after Chapala's business hours which lead me to the SB airport. **side note: I've had issues with my card before and have always paid for each rental and have had no issues with car damage or customer service/ besides phone lines at the SB airport not working w incoming calls. When I first walked into enterprise for a reservation I encountered Connor, E employee, who looked a bit flustered and busy- he told me he'd be right back- I waited for like 5 mins standing there- finally I have a seat. He then passes by me again and leaves me for another 5 minutes with no form of communication or customer service - not even a "I'm sorry mam, will be 15 mins". I was just left there like a moron. Then I was told my car wasn't available after all that waiting - he didn't even offer a discount to upgrade me (which they have always done). So I lost my cool and yelled at him that I've never been treated so poorly and like an unimportant loyal customer. As Conor took me outside for a vehicle to look at - I asked him as a fellow human being - "so what's going on? You're so aloof? Is something bothering you?". He mentioned he never drinks soda and was possibly crashing from what I understand. I left on a good note and told him to stay away from soda and to take better care of himself- Well this Conor story is a build up to my suspicion that Kayla was told about this incident- because when she called asking for a credit card saying "your credit card isn't working" - 4 days after return date- in fact they deducted 267$ from it (which is also like 3 days of rental) that I needed to pay immediately - I asked her to call me back in 10 so I could give her a card number- she called back and I gave her my colleagues:good friends card and she said "no sorry, I can't take it." I said well I have my debit credit card- she said No. I told her I have to make a payment for my card to work and it won't go through for a couple days. I told Kayla I'd go into the local rental location in Laguna beach to make payment - she did not want to hang up without a credit card number which I told her wasn't possible- she then threatened to report car stolen. I freaked out at this point and told her not to call me again and I want to deal with someone else. I've never had that threat before- after 4 days! (Prior rental) I've had this card issue before and freaked out because the airport number didn't work and was fearful of being accused of trying to dodge payment- I received voicemails but unable to return the calls prior - I was sent to a very loud fax like tone- I have record of it from my past calls. When I called the enterprise help line - the lady said the policy isn't to report vehicle stolen until 2-4 weeks. Back to this rental situation: So, why after 4 days of my card declining did Kayla show up to my sisters/my place looking for me? That's harassment - Who does that? I'm attaching card she left for me. (I was in laguna) It gets worst- so when I head over to enterprise laguna beach I'm informed I cannot make any form of payment with them unless I do it in an airport. It was such a nightmare- I even called enterprises phone line to let them know I'm making an effort to pay. So my friend said let's go the following day since we had a super busy day. 1 hour to airport vs 15 mins to local enterprise away to a local enterprise - But even when I was at the laguna enterprise- I asked Kyle to please email Kayla to let her know I made an effort to pay so she doesn't harass me or my family anymore - she called my mom and my sister looking for me. **side note** I don't use my phone while I'm visiting my friend- I'm old school like that - I was so paranoid that I even took a picture of Kyle's email to Kayla since I knew she was irrationally unpredictable - who knows what she is going to do next? Okay now the next day I go to the airport with my friend where I'm told I am not allowed to rent a vehicle. My friend wanted to rent in my place since we were stranded there and they refused to rent to him as well-I'm so frustrated and say "I can't believe this- fuck this sucks" - that's when John Wayne's airport branch manager Taylor Brown steps in to tell me "don't use that language here in front of these customers"- I apologized and told her I'm just very upset from this nightmare - I asked why couldn't my friend rent vehicle - with his titanium Black Card! I started recording Taylor and cops were called on me- it's legal to record in a public space - and illegal to make a false call. Stay away from these people- the cop calmly told me that maybe these girls are jealous- cops words not mine. (max amount of text) read more

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Last April i was renting from Enterprise in 3 locations. The Santa Barbara airport one has a great kind staff. My thanks to Krystal C. who went the extra mile to help solve the issue with my car (though a small truck was offered for immediate option) not being ready...however in about 5-10 minutes, I had an even better car at no extra charge. read more

I rented a car from another location and I found myself to be in a bit of an emergency near Goleta when my key fob would not work for my car. After a short call with roadside assistance they pointed me to this location. Upon arrival, the staff was super friendly and their service was swift. They replaced the rental and made the rest of my drive worry free. The company as a whole has competitive prices but the service at this particular location helped make my trip a lot less stressful. read more

I have tried to contact enterprise/Alamo (same counter) at Santa Barbara airport for two weeks. I have put in a lost item report weeks ago and I had a friend in the area drive up to talk to them when they did not reply. They said they would call back a WEEK ago regarding an expensive lost item, when the car was returned by the next customer. Shocking they do not check their cars after renting as my lost item was not in a hidden location- which makes me think something sketchy is going on here. I have contacted alamos corporate and yet the Santa Barbara airport enterprise/Alamo counter will still not return emails or calls, or call back a friend in town. I am reaching out here in hopes I will get a reply from at least someone. read more

I came in to exchange an Enterprise rental car which had a foul odor that became overwhelming to my family. We were told upon arrival that the process would take 15 minutes during which the replacement car would be cleaned up. We spent nearly 2 hours waiting for said replacement. Valuable vacation time wasted. We should be at the beach or visiting with our daughter. read more

Enterprise Rent-A-Car - Phew! Not suitable for rental. - Car Rental Near Me - Santa Barbara, California

Drove my rented car not even 10miles away from home, a car maintenance reminder popped out in the dashboard. Got delayed in my trip because I have to wait 2 hours to get an oil change in a rented car. Such an inconvenience. read more

Bottom Line Up Front: not a dependable Enterprise location. Tried reserving a car using the Enterprise app, last minute. The app gave me an error, so I called. A rep named Beth was very helpful, and got me into a midsize quickly and easily. When I landed at the airport the rep behind the counter told me that she was out of cars. When I explained I had a reservation she said that the Enterprise reservation service doesn't keep track of her inventory, and they often book cars that she doesn't actually have. I'm very disappointed with Enterprise's customer service and dependability during this trip. read more

Adjusting for inflation, rental cars must be cheaper than they have ever been. I like to bike to my local Enterprise to secure a car for weekend adventuring or short business trips. The enterprise staff members are always cheerful. Their current tablet system seems to be slowing them down. Last time I went to get a car, I was asked if I wanted a fancier car. After a lot of time trying to interact with her tablet, the enterprise employee informed me that the upgrade she was suggesting was exactly 100% more expensive than my car. That was disappointing and unnecessary. Of all the companies I rent from, I am generally happiest with Enterprise. read more

Enterprise is always a great choice! Friendly,helpful,and they go out of their way to keep you a happy customer:) I rent from them on s regular basis. read more

This branch is ok. The staff are very nice and there wasn't a long wait to be seen. That said it took them more than 15 minutes to figure out which type of car to give me. Overall the checkin process was more than 20m from the time I was seen at the counter to the time I was driving out of the airport and on my way. The staff's knowledge of the differences between the vehicles was limited (I needed a car with iPhone bluetooth). It's fine to use them I just wasn't impressed. read more

Tried to return car at 4:30 when they closed at five. No one was at the counter put it in the drop box and was charged an extra day. Called this location and they did not do anything about it and claimed they were there even when I waited 15 mins and even went behind the counter and knocked on the door. I called the 1-800 number and they gave me the refund. So maybe this is just a bad location. read more

Best car rental in the area hands down. Super cool thing is you can drop off and pick up after 12. I have been renting cars for years and usually had really bad experiences that left me feeling like someone really took a shit on me. But this time the rental gods shined their light on me everything went smoothly start to finish even when it was at the last minute on a Friday night. They have so many cars and are less worried about a reasonable amount of dog fur in the car. Also Tina is the bomb! read more

I travel a lot for work and I have recently started renting vehicles from this location. I have had nothing but a positive experience with this location. Scott seems to be the guy that helps me out the most and he is over the top helpful with anything you need and I always get an upgrade when available. I will continue to use this location because SCOTT IS THE MAN!!! read more

Been trying to get someone on the phone just to even rent a car. Been disconnected 3 times after 30 min on hold. So much for a family owned business read more

This has been the worst rental car experience I've ever had!!! The car itself was great but the service I've received is terrible! The gentleman who initially helped me was very friendly, however, everything after has been a disaster!! I was NEVER asked for my DL or credit card when I picked up the vehicle from Santa Barbara. I even tried to give it but was told "I don't need it". I returned the vehicle 14 hours later to the Sacramento airport & they had nothing on file for me even having the vehicle. I tried to pay but could not because there was nothing in the system to close out the transaction. I stood there for over an hour til the manager finally told me that there was nothing he could do. He gave me his card & I left. I have been receiving harassing phone calls although I am trying to pay. Finally, Thea from the SB location informed me on 9/27/18 at 3pm that because of all the mixup on their end & the trouble, they would take care of the bill...which was only $96. She apologized for everything & told me it would be taken care of. I received ANOTHER voicemail at 6:30pm from Malee at the SB location stating that I will be sent to collections if the bill is not taken care of today!!! I have tried to pay SEVERAL times!! They make it seem as though I stole the vehicle! I will be calling them again today once they open. Needless to say, I will NEVER rent from Enterprise again!!! Horrible service! read more

I had a reservation and when I arrived there wasn't a car in the class I had reserved available so they gave me an upgrade without blinking an eye. The service is always good at the airport, I had rented many times there and I have never had any issues. read more

The review is based a lot on my check out experience and the vehicle I was given. I was upgraded to a Dodge Durango, which if i had to choose I never would have picked this one type of veg. However, since I was in Santa Barbara for a wedding this turned out really well and was well worth it. Check out was a breeze and I had competent, courteous, energetic people to deal with which is one reason I enjoy Enterprise. read more

Always impeccable friendly and efficient service. I stopped renting cars from any other company over five years ago because Enterprise is a delight to work with and consistent in the quality of everything they do. read more

This is my first Yelp review and I'm choosing to do it because Kevin and Corky at the Enterprise at SB Airport were the most efficient, helpful and kind people after a DAY FROM HELL. I had visited all the other rental car agents at the airport before Enterprise (as there was a line) and had some of the worst service ever, and awful pricing. These guys recognised that I was in a pickle and dealt with me quickly and painlessly. Return in LA was easy too. And I have used Enterprise twice since. Thank you guys, you really made my day. Kate (the Kiwi) read more

I needed to haul a queen size bed from SB to LA. Found that Enterprise at the SB airport had the best rates in town for a pick-up. Peter, Ryan, and Scott all were so helpful in getting me out the door as quickly as possible, and going the extra mile to let me return the truck to LA. Unfortunately the bed did not fit in the truck. When I called back, they immediately said they might have a cargo van available that they just started providing to their clients. I ran back, they switched out the cars, and I was on my way to LA. They made what could have been a stressful situation as easy as could be. I am so grateful for their professional service, and their willingness to go beyond to help me. THANK YOU GUYS! read more

There was no one at the counter at the Santa Barbara airport where I picked up the car - it's a great thing to figure out which locations will servie you immediaitely with no wait! The Sign-up took no time at all and the attenant saw I had provided all of my details on-line. We went to the car - a new Chevy Malibu - and in minutes i was on my way. How great that was! The turn-in at the San Francisco airport was likewise a breeze. All in all, very efficient and the car itself was excellent. read more

The staff here rock! Helpful, friendly, go out of their way! National and Alamo? Yeah, not so much. Go to Enterprise!!!

I've been renting cars for several years, however, last week when I returned the vehicle it was the first time the employee at Enterprise actually remembered me and asked me how I liked the car. She talked to me not at me. Answered all my questions and let me use my membership card. read more

Every single time I rent from Enterprise I get nothing but excellent service. They always take care of me quickly and in a professional manner. Their employees work hard and seem to care about the company and their customers. I really appreciate the entire staff at the Santa Barbara Airport location. read more

My first two experiences renting a car ever was very good! I was so amazed at the total price I paid for both times: a whopping $47.10 for the whole weekend! Of course that doesn't include all the gas you fill up with during your trip, but less than $50 for the whole weekend was not too shabby! The guy who helped me at the front desk was a guy named Nolan but he no longer works at this Enterprise as he got a promotion and moved to the Santa Maria Enterprise, but I'm glad I worked with him on his last day and my first time renting a car because he had such great customer service skills! Overall, this airport Enterprise works well with you when you're running a little late in returning the vehicle. Both times I was running a little late and they didn't penalize me! I just called before my due time to let them know I was going to be a few mins late and they said not to worry about it! They're great! I highly recommend going with the SBA Enterprise! Happy and safe travels! read more

The counter staff was courteous and even gave us a break on returning the car a little late and without a fill-up. One young woman even helped us lug our bags as we went to the car lot. Above and beyond. Overall, a very positive experience. Have used Enterprise at SBA before and will not hesitate to do so again. read more

I have been renting a car in SBA every week since February and will continue to rent weekly until 2017. I had settled on Enterprise as my vendor of choice. I also book my reservations through Costco travel. Costco makes the reservation on my behalf using all the available coupons and discounts. I receive BOTH a Costco confirmation number and an Enterprise confirmation number. Case #1 On April 19, 2015 I made a reservation before my flight to Santa Barbara. Upon Arrival I was told that they were sold out of cars but that I could have an upgrade for $10 a day more. I inquired what the confirmation number really confirmed and was told that the fine print says any reservations made less than 24 hours in advance are subject to availability. It was emphasized how this was my fault for not calling ahead. I was also apologized to on Costco's behalf by Enterprise. I asked for the Asst. Manager Erin and she told me that all I could do was take the upgraded car at the increased price. Needing a car, I accepted the contract. The next Day I called Erin asking if I could trade my car in for one that was not up-charged. She offered to remove the upcharge as she wanted me to be satisfied with my rental. No ownership for overbooking or any apologies on Enterprise's behalf were offered at any time in my conversation with her. On 4/23 I returned the car and spoke with Mark the Branch manager. He apologized for putting Enterprises priorities ahead of the customer and said he would instruct his staff on the Costco contracting. Case #2 and #3 Yesterday 5/3/15, I made a reservation the afternoon before my flight. Fearing a repeat of case #1, I also made a reservation with Alamo for a reservation. I verified cars were also available on Enterprise's website and called to confirm my reservation. I was told there were no cars available despite Costco and Enterprise's websites showing inventory. When I arrived I saw the "Cars Available" sign and inquired if the situation had changed. I was told they had no cars available and the sign was for cars being available the next day. I said I had hoped to use my enterprise reservation but had made an Alamo reservation just in case. The attendant (English Accent) told me that they owned Alamo as well and it didn't matter as they had no cars either. I think any reasonable consumer would consider the "cars available" sign to mean that inventory was available. In discussions with my co-workers I have come to realize that this has happened to them in Santa Barbara as well. **UPDATE** 5/8/15 Mark the Branch Manager called me at home and apologized for the service that I received at Santa Barbara Airport on the two separate occasions. He said cars were available and could not fathom why I was not offered one. He offered me a free weekly rental certificate and said he would work with staff to improve service. He said that "We're in the business of renting cars" and that they "should be doing everything possible to do so." I agreed to try Enterprise one last time. I rented a car this past Sunday 5/10 with no difficulties. I have not yet received my certificate and will post when I do. read more