Hertz use to be the gold standard. Their cars were always the cleanest and their customer service was excellent. Last 5-7 years is another example of a corporation doing the least possible and truly not giving a crap. 2 out of 3 cars at this location have been filthy. I only came here because of location. Last time and staying away from Hertz. Service light came on to say that service was due over 5,000 miles ago. I was 400 miles away when I saw this. 2 hours on the phone trying to get another vehicle was a complete 'corporate' nightmare. Manager (Roxanne) is nice but completely ineffective and not helpful. Pathetic. read more

I am totally blown away by the care the Hertz people have shown us! Our stop at the Santa Barbara Hertz on La Cumbre was the icing on the cake. Before leaving the state of Kentucky we rented our car via the interwebs for our trip. Sadly, the flight was horribly delayed, so we chose a car from the LAX Hertz as two worn-out parents with crabby kids. As we left with our vehicle and started noticing things about it we saw that it had a weird whining sounds when driving at freeway speeds, big scuffs on the front and rear bumper, and cracks running through the right rear taillight. We were concerned that we would be blamed for these things, so we called roadside assistance to report them and they told us we could exchange our car at the Hertz location at the Santa Maria Airport. We made the exchange and, later that night, experienced unfavorable driving conditions... the front right tire seemed unbalanced and wiggles horribly above speeds of 60mph! Seeing as we had planned on going to Yosemite for 5 days we really wanted a reliable car. We called roadside assistance again to discuss the exchange of the second vehicle. Since our time is precious the roadside assistance folks asked us to roll through the Santa Barbara location on our way south to Ojai. We did! And we are FINALLY happy with our rental vehicle! Evan is one of the super-badass people that works at the SB Hertz location... and he really took care of us! He let us choose a car we'd be happy with (checked trunk size, backseat space for the kids) and was just overall helpful and kind. He really wanted to make sure we were happy! From the phone conversation as we drove south to the moment we drove off the lot... it was an easy, friendly experience! Thanks to Evan and all the super sweet peeps who work for Hertz that we can in contract with. read more

Hertz Rent A Car - Hertz Santa Barbara @ La Cumbre - Car Rental Near Me - Santa Barbara, California

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needing to find a charging station before returning my e-car rental - I tried in vain to contact Hertz by phone to ask about the closest charging station. I had not been informed I could use Google maps to locate the charging stations from the car. I called 4 times - once to reach and speak to a local employee (only to be informed that a mailbox had not been set up for this person) the other calls rang for at least a minute each with no answer. I called several other companies(AAA, other Herz locations)and finally reached an enterprise rep who informed me about Google maps in the car. When I reached the customer service counter and told the rep I couldn't reach them - he informed me "as you can see - we are very busy (there wasn't a single person in line behind me) and I don't answer the phone when I'm helping people"-I said "that's lame" and he responded " well - since you think it's lame I'll answer the phone while I'm helping you - would you like that?" I was livid after all I had been through to make sure I charged the car properly before I returned the car and just wanted to inform them their phone answering service wasn't working - and what company doesn't answer the phone ?( At least acknowledge the call and ask to put them on hold!!) I was in a bad space and would have greatly appreciated a kind word instead of a slap in the face.this individual should not be in customer service. And Hertz just lost another customer. Santa Barbara Airport Hertz/ Thrifty rental counter - 7/14/23 10:30am read more

Best in Santa Barbara. Fast & really clean car from this 16 S LA CUMBRE location just off State St. Highly recommend . EVAN Saved our trip. Initially got a crappy SUV from another Hertz which was a Buick Encore - tiny trunk, shaky on the road. Pulled into this LA CUMBRE Hertz & EVAN the manager let us switch to a great VW SUV. Bigger & way nicer for the same price. Really happy with this location. Bianey took care of the paperwork fast. read more

Renting a car through this location with Evan was incredibly easy, quick, and a pleasant experience! I would definitely recommend renting from here. I asked what other car options were available besides the one I had initially booked and Evan let me get into each car and fully explained the benefits of each car. The location is easy to get in and out of as well. Definitely will rent through this location again! read more

Had a great experience here! Rented a mid-size for a month and was given a great little hybrid that made my trip super smooth. Amanda helped me on pick up and drop off and she was incredibly sweet and helpful. I was sort of wary renting a car for such a long time but all went as planned and I'd definitely recommend this place and their awesome staff. read more

I was brought to Hertz through my insurance company after getting in a fender bender. My experience at this location was a good one. Over the years, I've driven by here and have been bewildered how they could remain in business with such a small parking lot and virtually no vehicles on site. After speaking with the staff, I later learned that their vehicles are cycled through an external storage lot which makes sense. If you book your reservation online, you'll have more luck getting the vehicle you want than stopping by on a whim. I have to admit that Bianey absolutely went above and beyond in helping me get into a vehicle without the extra hassle. My situation through the insurance company was unique and challenging, but Bianey took it with ease. Her customer service was unparalleled. I honestly felt I was in the best of hands. Thanks, Bianey, and the La Cumbre Hertz team for getting me into a rental! read more

So my second yelp is another negative one. There are plenty of good places around here, and I will make it a point to yelp good reviews. This place, unfortunately, is not one of them. The sales agent was just so incredibly rude. Her name is Vanessa, and she is the manger of this location, which is surprising considering how bad her customer service skills are. First she was rude on the phone: short answers--she sounded like I was bothering her. In person, she was worse. She looked us "up and down" and spoke to use in a very condescending manner. Then when she asked us questions about our personal car insurance, it seemed like an interrogation. I called that location directly and complained. That was when I found out that she was the manager. There is only one other review for this location, so I wonder if the agent the other reviewer is referring to is the same "she" that had helped me. It is a small location with only few people working there, so there is a good possibility it is the same agent. I have no complaints about the car or the procedure. I've rented many, many cars and it's all the same procedures, for the most part. Though I've never been questioned extensively about my personal car insurance, not even from previous Hertz rentals. My complaint is that the agent/manager needs to retrain on what it means to be a customer service representative. Vanessa, if you ever read this, if you don't like dealing with customers, find a job find where you don't have to work with people. Maybe a job you enjoy. Because your attitude comes through loud and clear. read more

When a different Hertz location failed with customer service, this location came through! The manager and staff were awesome and helped me during the Thanksgiving rush. Great rental spot. read more

I had good experience handing in my car at thiz Hertz location. It was very quick and the lady was very helpful!

This location was very organized. My family and I reserved a car one week ahead of time and when we arrived to pick up the car, the attendant didn't recognize us. "Do you have a reservation?" There also wasn't a car available, and we had to wait for an additional hour for another car. The young man who is the manager, gave his new (3 weeks in training) attended all the responsibilities. We had questions but she couldn't answer them and he didn't make himself available. Finally, we were going to be given a car that needed an oil change. She was nice enough to change the car, at the last minute. The manager also left early. read more

This Hertz location has been nothing but great! Been renting from Hertz for awhile and this is definitely the best of the ones in Santa Barbara, despite the other reviews. The manager, Vanessa, is awesome and accommodating. I never have to wait past my reservation time for a car and they always do their best to make me feel like a valued customer. All the agents at this location deserve 5 stars. read more

Not sure where to even begin! I usually don't do yelp but this one needs one. Experience was super super bad. I wish I could give negative stars. First of all, I make a reservation to pick up my car at 9am. We get there at 8:59am and Vanessa (at the time I thought she was only an employee) told us that she was hoping we would be late because the car is not ready. It needed a oil change and therefore we should go back home and then she will contact us when it's ready. Hmmm. Why did you not call us before we walked in, she had my number in the reservation file. And she sounded like she was doing us a big favor by doing the oil change and all (let me tell you that you are not! It's part of the contract and the car should've been ready with all the appropriate maintenance) Being nice and super confused, we said okay no problem. She didn't know how far we have driven to get that car or how badly we needed it at 9am (why would one need a rental car if they don't need it that bad?). Anyways, we went back and waited for her to call back. She didn't, so I did at 9:40 or so and she said that the car is ready at the workshop so she needs to go and get it now. Wait a sec.. she needs to go?!?! Where is everybody else? And why do you guys only have one car?! This is a rental place after all, right? Again being confused and nice, I said okay and we will be there at 10. Since we had a trip to go to Bay Area, we rushed to pack and got to the place at 10:25 or so. Now the another issue comes, when I was making the reservation I told the agent that I am under 25 and can only pay with debit card. I repeated the question twice and she said yes sir that's not a problem since you made a reservation two days before. I was happy but then Vanessa tells me that no matter what, if you are under 25 you gotta have a credit card. After explaining to her that the agent made a mistake. She didn't care. I showed her the number I called to make the reservation, she said oh that's not our number, I have never seen it so it must not exist! I called in front of her and sure enough it's hertz reservation line. She says she can't make any exception. So I was like okay, let me talk to the manager. And GUESS WHAT?!?? she is the MANAGER!! What?!? You kidding me?! Must be a family business or something. And what are mangers for if they can't make an exception? After calling hertz million times and talking to their supervisors (that was another worst experienced of my life, I can't believe they run a company as big as hertz) no one could help us. We told her if she would take my mom's credit card over the phone, she said she can't. She was basically just arguing with us. Not once did she say, let me call and check with someone. My mom call the head of the hertz of the location, and he was super nice and told her he would take the card over the phone. But my dad was nearby and he came in in-person and did it all. The next day I call her to change my drop of location, she picks up the phone (why is she working again?) and tells me she is serving other customers and she will call me right back (took my number and name) and never once called. Hands down to the worst experienced of my life! Vanessa do find another job please. I would've said you have had a bad day maybe or something but the other comments prove that wrong. I will never walk into this place ever nor will I ever rent a car from hertz. They can't take responsibility for their own mistakes (one supervisor didn't believe me and checked the recorded phone call of mine with the agent and then she was like you are right but we can't make an exception). Will not recommend at all! read more