Horrendous Experience with Enterprise at 215 Blue Course Dr, State College, PA I had an extremely disappointing experience with Enterprise at this location. I reserved a 15-passenger van 10 days in advance and received a confirmation (#2077391562), trusting the company to honor its commitment. Less than 24 hours before my reservation, I received a call informing me that the van was not available. This left me in a terrible situation, as I had already booked hotels for my family, costing me nearly $2,000. When I asked why their website still showed availability for the same van at the same location, I was told, "That's just the system." This explanation is completely unacceptable and shows a lack of accountability on their part. If their system cannot reflect accurate availability, how can customers trust Enterprise at all? I also called Enterprise customer service, and they assured me they would call me back as soon as they located an available van. It has now been over 24 hours, and I have received no call or follow-up whatsoever. The lack of communication and follow-through has been appalling and left me without any options. When I spoke with the manager at this location, Owen, he offered nothing but a dismissive "sorry" without any viable solution or effort to rectify the issue. A 15-passenger van is not something easily replaced at the last minute, and this complete failure of service caused chaos for my family's plans. How can a company of Enterprise's stature operate with such negligence and disregard for their customers' needs and expenses? A confirmation number should mean something, and when a company fails to deliver, the bare minimum they can do is provide a solution--not just an empty apology. This experience has been both frustrating and costly, and I urge others to think twice before trusting this location with your travel needs. **** Update 12/24/2024: I already visited the link you provided and submitted my case four days ago, along with all the requested information, including my contact details and reservation number. However, I have yet to receive any response or follow-up from your team. This lack of communication is further evidence of the poor customer service I have experienced throughout this entire ordeal. I took the time to contact you as instructed, but it seems my concerns are being ignored, just like the confirmation of my reservation was. I expect a prompt and meaningful resolution to this matter--not just another template response directing me to a website that doesn't lead to action. Please take responsibility for addressing this situation directly and promptly. read more

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Avoid it at all possible costs. Disorganized and unreasonable. Checked with colleagues and was bombarded with stories of stress they have caused people. read more

Excellent staff - all were excellent and professional and efficient Car ran well, was clean and fairly priced read more

Owen, the manager, was wonderful and personal. Good experience! The people in St Mary's ga, our start, were also very good.

Horrible service extremely rude and disgusting behavior. I had my children with me and they suffer from asd so the manager there said very insulting things about my children and put his hands on them because they touched a pen on the desk and she took her shoe off for a second. They not only put their hands on my child insulted me then the vehicle had serious mechanical issues transmission not shifting properly, the brakes were very bad. It had a pungent oder and there was a used condom under the seat. They do not clean or maintain mechanically their vehicles. I will be filing formal complaints with the state dealership board, the inspector general and attorney general aswell as leaving negative reviews on fb ig tt yelp cars.com nahsta and department of transportation read more

In response to the Enterprise customer service , you are asking for more details when infact i have contacted your department with several complaints and acknowledgment on your end why my refund was not completed, and the fact they gave me a faulty car from Blue Course Enterprise. I received a fake receipt from the site manager that both $146.00 and drposit was refunded but i just spoke to American Express who confirmed the $146.00 still on my card. Thank God my $200 deposit has been refunded. read more

Enterprise said they were listening and wanted me to contact them. I did just that today and got a run around. I am so done doing business with charlatans like this. They advertise one thing and then they bait and switch you into a lesser vehicle than what you reserved. I call bullshit. They didn't want to hear from me. They wanted to look like they care, which they dont!! Scumbags read more

Very good experience. Quick, easy, and great communication from them. Will rent again.

The customer care if great, make sure to bring your rental in at least 15-minutes early. If you bring it in on the dot when it closes--you'll end up with the rental for another day. Make sure to ask your insurance company if they have discounts (I know mine does) and book ahead of time to save costs, versus showing up at the desk and asking for a car. Also, don't pay the extra costs of "insuring" your car--it's an easy way for them to make an extra few bucks. How often do you wreck a car? Overall, great customer service and they've taken care of me several times. Highly recommend. Don't forget to ask them to drive you, where ever you need to go--once you drop off your rental. read more

Great location near the corner of Atherton and Blue Course. The same woman helped me get the car and return it. She was super sweet. The price was also great. read more

I have usually had very good experiences with this Enterprise. They have two Joels - both are great and also Bri - who follows up on the phone to notify you if any changes are to happen or any possible delays. So in essence, they manage expectations well, which as they say in project management, is crucial to keep customer happy. read more

The National team at State College Airport is outstanding, lead by the manager Merritt Sosnoskie. Def using them whenever in State College! Thanks for making my visit so enjoyable. read more

I rented a van over the weekend I was very impressed with people that work there they were very helpful the vehicle was very nice and clean had no issues and overall my experience with this company at this location was way better than I was hoping read more

When I checked out the car there were several small damages (small dents, scratches, etc). The guy who did the check scarcely looked at the car, and didn't mark any damage. When I returned it (one day later), they called out four separate damages. When I objected, the guy went on about how they have a process that prevents then making this sort of mistake, and that it was "no big deal" because I'd have a chance to contest their decision to charge me. The return guy was Philip Mandzik; his supervisor was Brady Waltz. The original check out guy was Paul Mesick. read more

One of the best rental places. I always choose Enterprise even if the cost is a bit higher than any of the other services, simply because the staff here is extremely nice and accommodating. They try to give you the best car possible and take extra effort in making sure you are satisfied with your rental. Their pick-up service is a little slow, but, they more than make up for it with their over all customer service. read more

Excellent family service. They go will go out of their way to provide customer satisfaction. As a student I find that when I need to rent a car for one day they come and pick me up and I'm in my way ! read more

I made an online reservation but was told that they couldn't arrange a car unless I got upgrade or wait for another two days. Seriously?

Very nice service, car was in great shape. You can't Priceline cars in State College but the service made it worth paying the rate for the car. read more

Excellent customer service, every time. I have never had any mechanical issues with the vehicles. Book far in advance to get the best rates and show up early because they area very busy in the morning. Not that I expect a sparkling new car but their car detailers need to do a better job at making sure the previous renters stuff is all out. Last time I found someone's cell after driving for 5 days and not being able to find out what the beeping was. During the most recent rental there were drugs in the sunglasses holder, drug paraphernalia on the back floor and someone's rental agreement, complete with full credit card number and their Christmas cards in the glove compartment. This stuff could have put me in quite a predicament if I were to have gotten pulled over. I think an extra 2 minutes and a flashlight could go a long way after cleaning the cars. read more

Joel and Jess went out of their way to make me feel valued. Nice people, hard workers. They define what service should be. Thank you!

Had rental car for about 4 1/2 hours, 200 miles one way drop-off. Over-charges on credit card vs quote still aren't totally resolved. Just received a bill for "damages" to the car that do not exist. Won't rent from enterprise again. Have now received credit for over-charges 2 1/2 weeks after the fact. Still contesting alleged damage. read more

I've now renting from this location four times in the last year and am very happy with them. First two times seemed somewhat slow. Last two times were much quicker. The cars are always nice and pretty clean. The one I just rented could have used a bit more of a vacuum, but I shouldn't complain because I often return them a bit messy. In terms of customer service, this branch has topnotch people. read more

The folks here need to park the cars away from the hotel area. The parking spots are in short supply and hotel guests are made to walk. This is very inconvenient for the hotel guests, especially when it rains. read more

I rented 3 times from state college and each time the cars were not cleaned. I started bringing my own glass cleaner. Twice the gas was 1/2 tank but it was fine cause I didn't need to bring the car back full which was to my benefit. I have rented at state college airport enterprise much faster service very clean car felt very professional organization at the airport. Prices have always been under $20 per day unlimited mileage which is why I will always go back. read more

I have read great reviews about this company; therefore I decided to rent a car from them. I called, and a very nice lady made my reservations and tells me: "You are all set, just call half an hour before you are ready so we can come pick you up." After I was done with packing, half an hour before, I call Enterprise to let them know I was ready for my car because my flight was on time. To make this a short story a guy picks up the phone and tells me: "Oh we are sorry, we are sold out. I know you made reservations but we are sold out." No explanations or maybe another company that could help me. Nothing just "we are sold out, sorry." I understand that it is Spring Break at State College, but it is NOT fair to go from "you are all set" to tell me "we are sold out." I am very frustraded about this and I suggest you to please next time Let the costumer know from the beginning. read more

I'm active duty military home on leave for a funeral, they waited until we were in the building to mention the new policy change of running my credit or bringing in two bills. I've rented from them from years, and even purchased a car from them. At this point, I recommend saving yourself the headache and going to budget. read more

Excellent customer service each time that I rent. I haven't had any issues with the cars that I have rented. The cars are always clean and ready to go! read more

I have had the most horrible experience renting a car from Enterprise. I originally had scheduled a car on-line Wed.7/22/20 for Thurs. for 9am pickup. Later that day I called Enterprise just to make sure as I don't always trust on-line ordering. Agent said that the vehicle we wanted wouldn't be back at their store until 3pm. I said "how could that be when I ordered it on-line and asked for a 9am pickup and everything was fine?" She said "well, the on-line info is not always up to date with what we have in the lot". I said "Well, that kind of defeats ordering a vehicle on-line if it's not going to be there when I need it, does it?" So we cancelled for Thursday and then rescheduled for Friday, I never received a confirmation or anything just relying on the agent changing the information. Oh, by the way, they say that we need two forms of identification to say that we live where we live. Today, we go to pick up the vehicle and they say that only 1 form of the 2 forms of identification would be acceptable. Our mortgage statement is not acceptable because we do not have less than a $1,000 balance on it. I've never heard anything so ridiculous in my life!! I said "It has our address on it, isn't that the point?" Both my husband's and my names are on it and our car insurance declaration page had it on it. So ridiculous! So we left. We were using a debit card. A debit card automatically takes it out of the account and is immediate. I could see this being a necessary procedure if you were using a credit card, but this was debit. I called the corporate office and the agent there said "Wait, wait, that doesn't sound right about the $1,000 balance". But he then couldn't even find a reservation in our name anywhere. So the female agent I talked to on 7/22/20 never changed our reservation to Friday (from Thursday). She was screwing around with us. I WILL NEVER EVER USE ENTERPRISE AGAIN. read more

If it's one place in State College that truly understands customer service and values it, it is Enterprise. The employees are excellent at trying to help the customers at ease with their car rental. I have been booking with Enterprise at State College almost every weekend for business trips and have never had any problems with the cars, or employees and if I had any sort of complication it has been taken care of immediately. I highly recommend booking with Enterprise, just be sure to make a reservation and confirm it a day head of time for any precautionary reasons. Every time I pay a visit I deal with an agent of the name Brady, he has been incredible and made my rental process convenient every time. So please be sure to ask for him the next time you pay a visit ! read more

You are required to book WELL in advance. The internet booking seems quite convenient but is incorrect in terms of the inventory. The booking goes through and you get a reservation number only to receive a call 2 minutes later saying we are on wait list. You call to book and they promise to call you back to complete the reservation - only to find they don't and you will not have a car when you need it. You try to walk in to see if there are last minute cancellations around the closing time, well - they seem to have better things to do than address customers courteously such as screaming across the room. But they are the only ones with an office outside the airport and they know it too. It clearly shows in the way they treat their customers! read more

I have rented from enterprise several times from multiple locations and have never had a bad experience until renting from this location. Upon receiving the vehicle the car was dirty and the windshield was very streaky. It was to the point where I cleaned it myself since it was dangerous driving it at night due to such poor visibility. After cleaning it everything went smoothly until returning the vehicle. Upon return the checkout associate walked around the vehicle to inspect it for damage and went to a spot on the front right fender. As I watched him it seemed he knew something was already in this location and pointed to "damage". I began to get a bit frustrated since there was nothing there and asked to speak with the manager to have him look at the damage. The manager walked around the car several times and could not find the damage that the associate was referring to. The manager quickly said that there was no problem and checked me out and I was on my way. read more

The staff at Enterprise are exceptional. They are accommodating, courteous, and very knowledgeable. I always get great service, this team goes above and beyond! Cynthia M read more

It's been two weeks since I first posted about our experience with Enterprise in State College. The following day they emailed me to say they were looking into it and that someone would be in touch with me shortly. Never heard another word. So if you have VERY low expectations, this is your company! Just remember, you've been warned! read more

Dropped off a rented van First guy didn't find anything. Second guy found a ding that was made from the inside out. Seemed like they find fault with anything you bring in. We had three items all large in the van -nothing to cause it. Rented from enterprise a long time ago in fla and same they happened. Won't be renting from them again read more

Check whether car lighter working properly to charge your cell phone. Mine did not (and did not think to check b4 I left) , so, had to make LENGTHY stops along way to charge my phone during drive from PA to NH. read more

Cannot say enough about the service we were provided with. My wife (34 weeks pregnant) was in State College region with our 2 year old daughter on a 90 degree July day when her SUV broke down. They were stranded on highway and AAA was towing the vehicle but couldn't provide a ride. The enterprise rep (Paz) volunteered to pick them up immediately because there were no drivers available at the time. He saved the day and picked them up within minutes. Thanks again! read more

I have 2 things to say about this particular store, one the original rental was for a FULL-size car. I did not feel a VW Jetta was a full sized rental. I was asked if I could wait for up to a half hour for a Nissan Altima. I was there at the appointed time and followed my reservation to a "T"! The gentleman helping me also asked if I wanted to use that day's rental towards my insurance rental..I was treated like an annoyance and while there that day, scheduled a pick up for today, 11-24 for a loaner car to complete an insurance transaction. There was no car available, neither the young man at the computer or the manager offered any thing but the customer was to call, I was the customer and I made the arrangements in PERSON!!! Needless to say I took a $60 cab ride home, not one follow up or apology. This office was not in anyway shape or form friendly today or willing to solve a problem.. It will be a long time before I even think about spending my own or my company's money there again... read more

I've rented with this Enterprise location several times in the last 5 yrs, and I honestly can say that I'm partial to their business over any of the other local rental car companies. First of all, the staff, from the office to the vehicle maintenance employees, have impeccable customer service skills. Sometimes, if I haven't visited the branch in a few months, I'll return to find several new staff members (as the other employees have been promoted and transported to new branches in other cities). The new Enterprise members are just as friendly and professional as the ones who've been working there for years! They always are introduced to me by the veteran employees, and it always feels like they try their best to accommodate every need or concern that I have. I last rented with Enterprise a couple of weeks ago, before a small trip to Maryland. I had never taken advantage of the points that I had accumulated by way of the Enterprise Plus Rewards program, so I decided to cash in some of my points. I had earned a free rental day, which unexpectedly lowered my rental fee. Then, upon returning, I gave the office staff a heads up regarding a rented gps unit that had been functioning strangely throughout my travels. Enterprise apologized and immediately removed the charge from bill, which reduced my final charge even more than the free rental day did! These are just a couple of recent examples that illustrate the commitment that these guys have to excellence in customer service. Every employee with whom I come in contact is anxious to be of service to me, and never loafing about, trying to slack off. I don't even need elaborate on the cleanliness and condition of the cars, cause that's never a prob. Even if the vehicle you're assigned to is returned by another customer as you're standing in the office, they always take the time to send the vehicle through the wash really quickly so that you can be on your way in a clean ride. And, as always, they will deliver you to any immediate area you need to be prior to and following rental with Enterprise. No questions asked! read more

The rental car was fine, the problem I had was with actually getting it. I called and spoke directly with Enterprise and explained to them I had a 9am meeting to attend at PSU, I was told to make the reservation for 8am to allow time for them to pick me up and get the paperwork taken care of since it was a Monday morning and that was usually a busy time. Well I did all that, after dropping my car off at a nearby dealership I called Enterprise by 8am and then waited, and waited. I was finally picked up a few minutes before 10am then needed to go back to Enterprise to complete paperwork, needless to say I missed the meeting. Had I known this I would have waited till after the meeting but again I was told beforehand that there was enough time to allow for the pickup and still make the meeting. read more

I am hopping mad! Booked a car with Enterprise Rent-a-car on line, had a reservation number and when I called about 30 minutes later for them to pick me up, the Enterprise rep on Blue Course Drive in State College, Pa. informed me that there were no cars available! When I explained that my home is 240 miles away and I would be left stranded, the response was the same- they did not have any cars. The rep said that they were in the process of calling their list of customers with reservations to let them know that they didn't have any cars. This was late afternoon. He said that I could wait around in case a car turned up (I was at a repair station), and did not inform me that Enterprise closed in 2.5 hours at 7pm. I did manage to rent a car later from Hertz, and when I recounted my experience with Enterprise, a number of customers standing at nearby counters said that Enterprise is known for the practice of accepting reservations and not having a car available at the time of pick up. How can they just leave me stranded when I had a legitimate reservation! read more