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    Hertz

    1.0 (3 reviews)
    Closed 9:00 am - 5:30 pm

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1
    (40 reviews)
    1.4 mi

    Horrendous Experience with Enterprise at 215 Blue Course Dr, State College, PA…read more I had an extremely disappointing experience with Enterprise at this location. I reserved a 15-passenger van 10 days in advance and received a confirmation (#2077391562), trusting the company to honor its commitment. Less than 24 hours before my reservation, I received a call informing me that the van was not available. This left me in a terrible situation, as I had already booked hotels for my family, costing me nearly $2,000. When I asked why their website still showed availability for the same van at the same location, I was told, "That's just the system." This explanation is completely unacceptable and shows a lack of accountability on their part. If their system cannot reflect accurate availability, how can customers trust Enterprise at all? I also called Enterprise customer service, and they assured me they would call me back as soon as they located an available van. It has now been over 24 hours, and I have received no call or follow-up whatsoever. The lack of communication and follow-through has been appalling and left me without any options. When I spoke with the manager at this location, Owen, he offered nothing but a dismissive "sorry" without any viable solution or effort to rectify the issue. A 15-passenger van is not something easily replaced at the last minute, and this complete failure of service caused chaos for my family's plans. How can a company of Enterprise's stature operate with such negligence and disregard for their customers' needs and expenses? A confirmation number should mean something, and when a company fails to deliver, the bare minimum they can do is provide a solution--not just an empty apology. This experience has been both frustrating and costly, and I urge others to think twice before trusting this location with your travel needs. **** Update 12/24/2024: I already visited the link you provided and submitted my case four days ago, along with all the requested information, including my contact details and reservation number. However, I have yet to receive any response or follow-up from your team. This lack of communication is further evidence of the poor customer service I have experienced throughout this entire ordeal. I took the time to contact you as instructed, but it seems my concerns are being ignored, just like the confirmation of my reservation was. I expect a prompt and meaningful resolution to this matter--not just another template response directing me to a website that doesn't lead to action. Please take responsibility for addressing this situation directly and promptly.

    Avoid it at all possible costs. Disorganized and unreasonable. Checked with colleagues and was…read morebombarded with stories of stress they have caused people.

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    Enterprise Rent-A-Car
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    Karch Auto

    Karch Auto

    2.5
    (24 reviews)
    0.5 mi

    I'm knocking a couple stars off from my previous review for a few reasons. Service is still good…read moreand prices are fair but I'm pretty frustrated at some of the chaos they could have helped prevent in my life! We had a big move ahead of us and I was trying to get preparations in order, including getting a hitch installed to our SUV so that we could pull a trailer for the move. I called and asked for a quote and they gave me one with or without parts in case I wanted to supply the hitch myself. I appreciated that and decided to order a hitch separately to save a little money. When I took it in for my appointment (baby with me waiting the entire time) everything went fine and I was out of there in a little over an hour. Flash forward a few days to when it's time for my husband to pick up the Uhaul trailer... they say we can't actually pick it up because we didn't have any of the necessary electrical wiring to hook up the trailer lights for brakes/hazards. Duh! Why didn't I think of that? Maybe because I'm a new mom with a baby and a big move and a lot going on. More importantly, why didn't anyone at Karch think to even ask about wiring? Who tows a trailer without hooking it up to electrical so you can use brake lights? I think I expected an establishment like theirs to be a little more helpful and at least mention it as a "hey, will you want any wiring for that?". After all, they do that with nearly every other service they provide. Pretty disappointed but the move has now been completed (after my husband had to drive over an hour one way to another place to get same day wiring done) and I am looking forward to finding a new auto shop to use instead of Karch.

    I have been going to Karch auto since it was Walk's and have had nothing but wonderful, caring…read moreservice. They bend over backwards to do right by you. Blessings on them all!

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    Karch Auto
    Our service advisors are always willing to help!

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    Our service advisors are always willing to help!
    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    1.3
    (4 reviews)
    4.1 mi

    This review encompasses two rentals that I had while home…read more The first rental was a weekly rental that I made via my Costco Membership. I reserved a Standard sized car, which is equivalent to a Kia Soul or similar size. I went to the rental counter and presented my credentials to the manager. We joked around a little while she typed up everything she needed to prepare my rental. Usually, National, Enterprise and Alamo, at this location will UPGRADE you if they don't have your car class available. That was not the case with my rentals. I was DOWNGRADED to a disgusting, cheap and uncomfortable Hyundai Accent, which is a Compact car. After getting the rental to my destination, I called the University Park location to ask why I was downgraded. The same manager, who is the BRANCH MANAGER mind you, told me, "It's all we have available, and if I would have upgraded you, you would have had to pay the difference." Really? Because I have always been upgraded when my car class was not available. I've worked for the company before and we ALWAYS did this in my location. Then I asked if I could get a discount since my car class was downgraded so significantly. She basically laughed at me and said "No." I returned the car on the assigned day and returned a few hours later to pick up a one-way rental to Pittsburgh for my flight home the next day. I booked an ECONOMY class car for this rental and for some astonishing reason I was given a luxurious $45,000 Audi. I mean, who's going to complain about getting an Audi to drive around for 24 hours? When I got to Pittsburgh to return the car, the return agent said I drove 959 miles in one day. I laughed at her and told her to look at her numbers again. She told me I would be charged an additional fee for driving so many miles in a 24 hour period, yet it's unlimited miles. Again, I told her to look at her numbers, pointing out that the odometer read 8377, which was 319 miles from where the odometer was when I picked it up and that it was a SIGNIFICANT difference between 959 and 319. She copped an attitude and changed it and threw my receipt at me. I'm going to seriously consider other options for rental car companies, such as Hertz or Avis perhaps. I don't need to be threatened with such utter stupidity that these lame brains at Enterprise obviously are. One star for each experience equals your 2-star overall rating from me, and a lovely start for you as well, since I am the first person to rate you.

    Reserved a F-150 or similar a few weeks in advance. The day prior the manager called and said it…read morewas not available. They then canceled my reservation. I stopped into the airport and saw that there was indeed an F-150, but the manager told me it was just rented to an customer on his way in. Very arrogant manager at this office. I used Avis and it worked out 100%. Never again will I use this office. Enterprise State College used to cancel my reservations at my old job and twice my returned car was rented out to someone else, and they tried to charge my company.

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    Hertz - carrental - Updated August 2026

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