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    Avis Rent A Car

    3.4 (8 reviews)

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    1.3(4 reviews)
    0.0 mi

    Reserved a F-150 or similar a few weeks in advance. The day prior the manager called and said it…read morewas not available. They then canceled my reservation. I stopped into the airport and saw that there was indeed an F-150, but the manager told me it was just rented to an customer on his way in. Very arrogant manager at this office. I used Avis and it worked out 100%. Never again will I use this office. Enterprise State College used to cancel my reservations at my old job and twice my returned car was rented out to someone else, and they tried to charge my company.

    I reserved a specific class of car. the luxury SUV, "BMW or similar". I reserved this car a month…read morein advance. I called the people at University part airport two weeks prior to my rental date of yesterday 9/5/2024 to make sure they had my reservation. Everything is fine, i was told. I called them on the 4th, the day before the rental. everything is fine, i was told. I checked in on line to streamline the process as they (National) recommend. When I arrived at my appointed time yesterday they had no car. The clerk said you can have a sedan. I told the clerk that My wife and I both have mobility issues. this is why I requested this specific class of vehicle. they then told me they would "upgrade me" to a Jeep. I asked just how a jeep was an upgrade from a BMW X3? she said well, its bigger and we go by size. this was a 7 passenger vehicle and was also not acceptable due to its size. upon further inquiry the one clerk told me they had my car the prior evening and she didn't know what happened to it. So now the trip has been canceled and I will miss my fathers Memorial not to mention I am out $750.00 for the B&B rental. long story short DON'T USE NATIONAL CAR RENTAL.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(40 reviews)
    3.8 mi

    Horrendous Experience with Enterprise at 215 Blue Course Dr, State College, PA…read more I had an extremely disappointing experience with Enterprise at this location. I reserved a 15-passenger van 10 days in advance and received a confirmation (#2077391562), trusting the company to honor its commitment. Less than 24 hours before my reservation, I received a call informing me that the van was not available. This left me in a terrible situation, as I had already booked hotels for my family, costing me nearly $2,000. When I asked why their website still showed availability for the same van at the same location, I was told, "That's just the system." This explanation is completely unacceptable and shows a lack of accountability on their part. If their system cannot reflect accurate availability, how can customers trust Enterprise at all? I also called Enterprise customer service, and they assured me they would call me back as soon as they located an available van. It has now been over 24 hours, and I have received no call or follow-up whatsoever. The lack of communication and follow-through has been appalling and left me without any options. When I spoke with the manager at this location, Owen, he offered nothing but a dismissive "sorry" without any viable solution or effort to rectify the issue. A 15-passenger van is not something easily replaced at the last minute, and this complete failure of service caused chaos for my family's plans. How can a company of Enterprise's stature operate with such negligence and disregard for their customers' needs and expenses? A confirmation number should mean something, and when a company fails to deliver, the bare minimum they can do is provide a solution--not just an empty apology. This experience has been both frustrating and costly, and I urge others to think twice before trusting this location with your travel needs. **** Update 12/24/2024: I already visited the link you provided and submitted my case four days ago, along with all the requested information, including my contact details and reservation number. However, I have yet to receive any response or follow-up from your team. This lack of communication is further evidence of the poor customer service I have experienced throughout this entire ordeal. I took the time to contact you as instructed, but it seems my concerns are being ignored, just like the confirmation of my reservation was. I expect a prompt and meaningful resolution to this matter--not just another template response directing me to a website that doesn't lead to action. Please take responsibility for addressing this situation directly and promptly.

    Avoid it at all possible costs. Disorganized and unreasonable. Checked with colleagues and was…read morebombarded with stories of stress they have caused people.

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    Avis Rent A Car - carrental - Updated September 2026

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