This review encompasses two rentals that I had while home…read more The first rental was a weekly rental that I made via my Costco Membership. I reserved a Standard sized car, which is equivalent to a Kia Soul or similar size. I went to the rental counter and presented my credentials to the manager. We joked around a little while she typed up everything she needed to prepare my rental. Usually, National, Enterprise and Alamo, at this location will UPGRADE you if they don't have your car class available. That was not the case with my rentals. I was DOWNGRADED to a disgusting, cheap and uncomfortable Hyundai Accent, which is a Compact car. After getting the rental to my destination, I called the University Park location to ask why I was downgraded. The same manager, who is the BRANCH MANAGER mind you, told me, "It's all we have available, and if I would have upgraded you, you would have had to pay the difference." Really? Because I have always been upgraded when my car class was not available. I've worked for the company before and we ALWAYS did this in my location. Then I asked if I could get a discount since my car class was downgraded so significantly. She basically laughed at me and said "No." I returned the car on the assigned day and returned a few hours later to pick up a one-way rental to Pittsburgh for my flight home the next day. I booked an ECONOMY class car for this rental and for some astonishing reason I was given a luxurious $45,000 Audi. I mean, who's going to complain about getting an Audi to drive around for 24 hours? When I got to Pittsburgh to return the car, the return agent said I drove 959 miles in one day. I laughed at her and told her to look at her numbers again. She told me I would be charged an additional fee for driving so many miles in a 24 hour period, yet it's unlimited miles. Again, I told her to look at her numbers, pointing out that the odometer read 8377, which was 319 miles from where the odometer was when I picked it up and that it was a SIGNIFICANT difference between 959 and 319. She copped an attitude and changed it and threw my receipt at me. I'm going to seriously consider other options for rental car companies, such as Hertz or Avis perhaps. I don't need to be threatened with such utter stupidity that these lame brains at Enterprise obviously are. One star for each experience equals your 2-star overall rating from me, and a lovely start for you as well, since I am the first person to rate you.

Reserved a F-150 or similar a few weeks in advance. The day prior the manager called and said it…read morewas not available. They then canceled my reservation. I stopped into the airport and saw that there was indeed an F-150, but the manager told me it was just rented to an customer on his way in. Very arrogant manager at this office. I used Avis and it worked out 100%. Never again will I use this office. Enterprise State College used to cancel my reservations at my old job and twice my returned car was rented out to someone else, and they tried to charge my company.

Tiny little airport, tiny little rental car agency with limited hours but decent service and…read morevehicles. They went the extra mile for me when I had an issue with the vehicle I'd rented. Thanks!

Horrible customer service. Please do not use this car rental. Just because I went back to the…read morecounter to ask for my car and plus I had to book a new reservation. The manager did not allow me to rent a car. I wasn't even rude, I just asked why and they had no reason.

Horrendous Experience with Enterprise at 215 Blue Course Dr, State College, PA…read more I had an extremely disappointing experience with Enterprise at this location. I reserved a 15-passenger van 10 days in advance and received a confirmation (#2077391562), trusting the company to honor its commitment. Less than 24 hours before my reservation, I received a call informing me that the van was not available. This left me in a terrible situation, as I had already booked hotels for my family, costing me nearly $2,000. When I asked why their website still showed availability for the same van at the same location, I was told, "That's just the system." This explanation is completely unacceptable and shows a lack of accountability on their part. If their system cannot reflect accurate availability, how can customers trust Enterprise at all? I also called Enterprise customer service, and they assured me they would call me back as soon as they located an available van. It has now been over 24 hours, and I have received no call or follow-up whatsoever. The lack of communication and follow-through has been appalling and left me without any options. When I spoke with the manager at this location, Owen, he offered nothing but a dismissive "sorry" without any viable solution or effort to rectify the issue. A 15-passenger van is not something easily replaced at the last minute, and this complete failure of service caused chaos for my family's plans. How can a company of Enterprise's stature operate with such negligence and disregard for their customers' needs and expenses? A confirmation number should mean something, and when a company fails to deliver, the bare minimum they can do is provide a solution--not just an empty apology. This experience has been both frustrating and costly, and I urge others to think twice before trusting this location with your travel needs. **** Update 12/24/2024: I already visited the link you provided and submitted my case four days ago, along with all the requested information, including my contact details and reservation number. However, I have yet to receive any response or follow-up from your team. This lack of communication is further evidence of the poor customer service I have experienced throughout this entire ordeal. I took the time to contact you as instructed, but it seems my concerns are being ignored, just like the confirmation of my reservation was. I expect a prompt and meaningful resolution to this matter--not just another template response directing me to a website that doesn't lead to action. Please take responsibility for addressing this situation directly and promptly.

Avoid it at all possible costs. Disorganized and unreasonable. Checked with colleagues and was…read morebombarded with stories of stress they have caused people.

One of the worst/untrained interaction I had with the desk lady. Ordered car days before hand and…read morechecking in with ID AND credit card, the website said I was all good! nope. Walked a way confused and without a car!

Placed a reservation for a car rental online weeks ago, and when I went to pick the car up was told…read morethat I needed to provide a copy of my full insurance collision policy. I was told that the manager would have emailed me this (which they had not). Since I didn't have this (as who carries their entire insurance policy around with them?), they refused to rent me a car. I had my insurance card with me and even offered to pay for the damage protection. Still wouldn't rent to me. Anyway, just avoid.

Called and asked about detailing and they were very vague and sort of unfriendly when I was asking…read morequestions. They just "go by hour" , didn't offer me any packages. Long story short, I didn't end up giving them my business since I didn't know what all they were going to do in the 3 hours they recommended. I wouldn't recommend these guys, have heard nothing but bad things about them anyway from friends that were clients. Have nothing but issues with their vehicles. Better options in the area!!

We bought a 2011used ford Taurus in 2018 with low millage and in very nice Condition and the…read moreprice was fair for the condition of the car, 1 owner vehicle, and took our old car for a trade in.. The owner was very nice and treated as with respect with no problems or pressure and answered questions about the vehicle and then when we finalized the deal,the owner agreed to deliver the car and drive back our trade in to help us OUT because it was in the winter and bad weather conditions for no extra charge,, When I need another vehicle OR friends need a vehicle I will definitely return and tell my friends AND family members to go to them and see what they think about this car dealership... Harold & Sandy SmithS P.S. Please update your online stock.