I came here to pick up a rental car and Gracie helped me out immediately. She gave me my options and was patient with me. Gracie made me feel like she had my back. The day I returned the rental car she even had me shuttled home free of charge! I can't say enough good things about how well she runs this car rental business. She even informed me that their cars are certified and for sale if I ever need a more permanent mode of transportation. Amazing job, Gracie. Thank you! read more

I have rented vehicles for years from Enterprise Walnut. Never had a problem, vehicles always clean and in great working condition. I always need a ride to and from Enterprise. They quickly take care of my ride to and from Enterprise. The associates there always make sure i have a car to meet my needs. In all, i have tried other rental agencies before Enterprise and will only rent from Enterprise now. The staff is always welcoming and always try to make sure im happy. Thank you Enterprise. read more

Such bad customer service. YELPERS! Avoid this place! They don't even have cars available and they call themselves a car rental place!!! They make their customers wait.... I hate the fact Ive got into an accident and have to drive there low class cars and low class customer service. Just avoid this place as much as u can. read more

Unfortunately they failed today completely with customer service it took me over 2 hours to rent a car. This was unacceptable total unorganized as far as personnel is concerned. The insurance company authorized for an SUV so how do I get put into a mini van? Also I watched at least 3 or 4 customer get cars before me even though I was there ahead of them. Needless to say I was totally unsatisfied. read more

I have unfortunately had to use enterprise 3 times in the last 2 years not because I actually wanted to rent a car, but that I have been in 3 accidents in the last 2 years. EVERY time I have gone to this enterprise, they make life so easy. My insurance covers a rental, but only $30 a day. This is a small enterprise and they don't have many cars, so they always get me into whatever is available. The first 2 times I had an F150, and this time I got a keep, all for no extra cost! They are super flexible and friendly. Special thanks to Mark for always looking out!! read more

Cynthia is the gal who took care of me, she and all the service staff were very helpful and nice. Even though the place was getting packed by the minute, they were calm and courteous to everyone, they know exactly what they are doing and all seem to work very well together! It did take a long time to process the paperwork and I did have to come back to trade my rental, only because I felt the insurance of the party that hit my brand new car, needed to upgrade my rental to something equivalent to my brand new car, and thankfully they did. Cynthia once again helped me and I was in and out of there in no time. I walked out of there a very happy customer. read more

I had dropped of my car at the collision place next door which was conveniently located next to this enterprise. Cool! I thought this was gonna be quick and easy. My mother and I walked in and there were about 4-5 people waiting with one staff member working both the phone and computer. He seemed very busy and told us politely he'll be right with us. We weren't in a rush so we sat down. After waiting about 10-15 mins we get called on by him. We tell him we had dropped off my car next door and was interested in getting a rental. As soon as we mention that on my policy has the $10/a day car rental coverage (mind you knowing that we will cover any additional cost out of pocket) the guy had made jokes. In fact a little too many jokes. At first they were funny but it soon to be very obnoxious. Saying things like "I have a scooter! You want a scooter? That'll get you a scooter!" uh? Okay? Mind you this office is small and I'm sure every other person if not everyone there heard all these jokes this guy was cracking. It started to get a little annoying, awkward and infuriating. Slightly embarrassed,My mom was kindly trying to gesture to him to stop and just give us an estimate of what cars he had at the moment and he kept going on how ridiculous it was that MY policy had $10/day. As IF we weren't going to cover the remaining balance. I am in disbelief that this guy had go on and cracked jokes and continuously went on about how ridiculous it is. When it isn't his business in the first place what my insurance has. As long as at the end of the day dues are paid and I have a car to drive while mine is out for repairs. Unfortunately due to his attitude and is being slightly embarrassed as well as annoyed we decided not to take the car offered. (All the while we were walking out declining he had the nerve to tell us to that I should change MY car rental policy) and went to a different branch. Extremely unprofessional. We will be going to different branches from now on. read more

I have been coming to the Walnut location and the entire staff was always on point and ready to assist with my needs, always positive attitude, knowledgeable, and professional. Heba, I believe is her name, was so friendly and made my rentals stress free, getting me in and out in a timely manner. She is very personable and easy to talk to. Overall, great customer service. Very caring team. I had a good experience at Enterprise. read more

Enterprise Rent-A-Car - Car Rental Near Me - Walnut, California

Picked up my reserved van on Friday morning and was helped by Graci. She was very helpful and friendly! Helped me out to change my reservation to "unlimited miles"! Smooth transaction, no hassles whatsoever and she gave me a tour of the van and answered all my questions. She definitely knows her stuff! I'll definitely do my future rentals with them. read more

you owe me 2 bucks for the fuse that i have to replace so the AUX jack will work!!! Next time maybe i'll just rent a bike from you guys! read more

I should write this review earlier last month. I got into a car accident in the parking lot in Rowland heights and had to have a rental car. The day that I went were very crowded, but Mark , the manager , kept everyone in order. I told Mark I am a realtor so I really need a sedan for my clients instead of a sport car, they try their best to accommodate my needs and I am really happy with what I got. They have a great team and service. And I am a happy client. read more

I have no complaints about the staff or the car. Staff was courteous. Pick up & drop of were on time. Car was available and clean. My complaint is about a questionable business practice utilized by Enterprise to get as much money out of the customer & insurance companies as possible. I was having my car repaired and my insurance set me up for a rental here with a $30/day allowance. To maximize their profits, the Enterprise employee picked a car that was as close to the rental allowance as possible. In my case, the rental allowance was $30/day and they selected a vehicle that was $27.99/day. This seems reasonable & I would've done the same thing if I had been given a choice. Here's the problem: Getting $27.99/day isn't enough for Enterprise when they know you have $30/day to spend, so they have their employees take it a step further by crossing out the pre-printed amount of $27.99/day on the receipt. Then they hand-write the new rate of $30/day which happens to be the maximum amount that they can bill my insurance. The end result is that the customer has to pay for all of the taxes and fees out of their own pocket, when the $30/day originally would've been enough to cover the cost of the rental AND most of the fees/taxes. In my case, I ended up having to pay about $3.70 out of pocket for each day that I had the vehicle. It doesn't sound like a big deal, but if you're having an extensive repair done, it starts to add up. In the long run, the insurance companies also end up paying more and that cost is passed onto all consumers in the form of higher premiums. read more

I was referred there by the insurance company while my car was being fixed next door. There were lots of people in line to get a rental or return a vehicle. I was expecting to wait long time or to get rushed. But to my surprise they greeted everyone and everyone multi tasked. I was in and out in no time. I am glad that they are great with their service and efficiency. read more

People here are decent. The only thing is, sometimes the car that you want/requested may sometimes not be available. However if they expect your car to arrive fairly soon, they'll try to ask you to take it to the car wash for them. Excuse me!? Hello!? You want me to what? You want me to complete the service for you, so that I can get my rental? No thanks, crazies. They try to wow you by saying you can take it to the local car wash, and they'll give you a validation. Hello, I asked for a new rental, cleaned and everything. Get it right. read more

We had to share our Phenomenal customer service experience with David Fisher at the Walnut location of Enterprise Rent-a-car. It was a Friday afternoon 1/3/2019 when we discovered one of our cell phones was missing. After much confusion and anxiety we finally found the phone number of where we had last been, and David answered the phone. He quickly found the car and the phone while we held on the line. We had to drive 65 miles back in Friday traffic and told him we would not make it until after they closed. He said no problem he would stay late until we arrived. He was true to his word, we were thankful to retrieve our phone and he even referred us to an amazing place for dinner that turned out to be a great recommendation. We are grateful to encounter individuals such as David that take time to represent his company with pride and respect, which makes doing business with them a pleasure. read more

They let us reserve a car online and when we got to the location, they don't have any cars available. To make it worst, the sales rep did not even care or apologize. Horrible service. 0 stars read more

I had to use this service due to Insurance purposes. The car I received had a light that turned on and would beep when I was driving, the car looked old too and not well taken care of. The attendant at Fullerton was nice, but when I returned the car at the Walnut location. A few weeks later I received a letter in the mail stating that the car was damaged and I needed to give them my insurance. NO details of the damage was provided. If there was damage to the car, why did they not disclose that information when I was returning the car at the dealer. Seems fraudulent to me. Don't trust this location. read more

Bad place to rent a car. Terrible management, employees wth attitude. Don't know how they can run a business like this. The manager, Darren, is always riding a high horse and treats customer like he's doing them a favor coming to work. The employees, of course, follow heir manager steps and bad attitude. STAY AWAY from this location, Enterprise is going to be in the Guiness book very soon for the worst customer business in a competitive business like this. read more

horrible customer service. first of all they gave me a car with horrible breaks. check the car before u leave!! i had to delay my trip to vegas about 3 hours. i got stuck in victorville... and they traded the corolla for a trunda pickup. (which eats more gas ) and all tiffany says is ill waive the extra day. (with beautiful attitude) first of all i shouldn't be paying the extra day so dont tell me that. she should of gave a fu**in discount on the car so i can pay for the gas that wasnt supposed to b spent. never will rent from here. spend your $ somewhere else read more

A few years ago I got into a cat accident and my insurance company was going to cover my rental. Enterprise sent a driver to pick me up from the body shop. The people were nice. Too bad the car smelled like smelly arm pit. Literally. It made the garage smell. I had to take the car back. I was so scarred by the incident that I chose to be car-less rather than take any replacement they could offer. read more

Be careful coming to this location. They will tell you one price and charge you so much more. The attendants here have no customer service skills and I go as far as saying they are rude. Shame on the manager he is the worst of them all when it comes to dishonesty and customer service. read more

I was very pleased with the professionalism and customer service that I experienced at this Enterprise branch. I was originally frustrated with Expedia for a booking that was unavailable at the time, but I worked with DJ and Mark and they made the situation much lighter. They were able to find a vehicle that met my needs in a timely manner. As DJ worked toward getting my car ready, Mark helped explained exactly what I needed to know about renting cars and was honest about insurance policies. Typically at many car rental places, the sales reps are trying to charge me an upgrade, or add unnecessary insurance. I dropped off my car at another location (Long Beach Airport), and there seemed to be a discrepancy in the pricing. I called the Walnut branch and DJ immeidately handled the issue with no problem. Thanks guys for being so friendly and quick to resolve any issues! read more

This place is the worst place EVER!!! Don't rent the car from here!! People are rude and unprofessional!! I had to wait 90 minutes before I got my car, and I was in a hurry for an important meeting. Such a poor management and customer service!! I don't know how they stay in business read more

Unfortunately, our company is required to utilize Enterprise for all our rentals. Maybe this is the reason we have such horrible service. The vehicles themselves are just good and clean. However, the running joke in the office is to start the vehicle(s) rental a full day early because Enterprise is consistently 2-6 hours late dropping off the rental to us. Sometimes it takes an additional 3-4 days for the vehicle to be picked up after the rental so we have to handle additional days of parking passes. The reps never apologize for being extremely late and have stated before that they "will get to us, when they get to us." I guess they are not worried about the service until contract time roles around again. My personal vehicle rentals have gone about the same, although I used a different location. read more

Came to pick up our rental at 0830 on a monday morning, and we waited for about half an hour before we actually drove off with the car. Wait sucks, but we got what we came for without any other issues and the guys who helped us were straightforward, no fuss and answered all our questions. read more

Poor customer service. Had an issue brought to DJ's attention. He never got back to me... not even a courtesy to acknowledge my email that he told me to send him. read more

I rented a weekend car, the staff was great but the only thing is, my car was dirty. The girl said she'll get it clean but they only vacuum it on the front left side . It also need it a wash. read more

Nice fast and friendly service. When they aren't busy you could be out of there is around 15 minutes. Saturday morning get crowded so best to go first thing once they open. Nice set of cars to select from and real economic prices. I picked a 2013 Volkswagen Passat drove awesome. read more

They are very nice but they never have enough people or enough cars available. Always overbooked and understaffed. Been renting from them since 2009 and they always give the same excuse that someone called out. Or that they weren't expecting so many people. Never go in without the anticipation of at least a 2 hour wait and them making you go to a different location to actually get a car. read more

Staff is always friendly, helpful, and always done with a smile. I always rent from here for work and never fail to please.

Was helped out by Ryan today. Awesome customer service and very passionate about his job. He even dropped me off at my house too. Very happy with their service. read more

THIS PLACE IS THE BEST CAR RENTAL PLACE EVER!!!! Seriously I was a bit shocked that they only got 3 stars reviews here while what I experienced was wonderfully beyond my expectations. Korissa was the girl who picked me up, she is very friendly and professional, she gave me lots of tips and helped me negotiated with insurance company to get a upgrades. Super nice. The branch manager - Mark is wonderfully too, he remember me when I returned and the whole return process was quick and smooth, I didn't waste any extra time. If u ever need a car rental service, must go to this location. You won't be disappointed!!! I'm lucky I met them and will definitely refer to my friends whoever need a rental car. read more

The staff taking was taking advantage of my 70 year old grandfather who doesn't speak English fluently. We waited two hours to get a rental. They needed to verify with my insurance if I was covered which made no sense because why would MY car be at an autobody shop and it is me who needs the rental, of course i would be in the insurance I would not be here for a reason. After two hours I get verified that I was in my grandpas insurance policy, I had the rental car for about a month because my car is so new the bodyshop had to wait for parts. They gave me a car that exceeded my insurance $25 rental. They gave me a Dodge Charger which was $35 rental per day. In the end, I had to pay a fee of $250 out of my pocket. Please be careful with them and I hope management looks closer to this. read more

Candice is amazing!! I rented a car and she was so nice and helpful. She showed me a few options and was kind enough to let me go back and forth with cars to see which had Bluetooth connections!! When I returned the car she even took me to work even those it was out of the area (15 mins)!! I'll be sure to come back here to rent from them!! read more

I dropped off the Hyundai van this afternoon at the Walnut location. The store manager was extremely helpful and kind. He immediately greeted me upon arrival. When I mentioned to him about the previous Jeep having issues, he was very sympathetic and understanding. This is the best Enterprise customer service I have ever received. read more

This Enterprise provides good and friendly customer service. This is a very busy location. They pick you up when they say, call you if they are later than expected. I rented the car for an extended period. We wanted to switch cars because we wanted to try out a different model that we were considering buying. Another Enterprise turned us down. This branch held the car for us and we were able to do the switch. If you need to rent a car in the Diamond Bar area, you can also call this branch because they will pick you up if you are within 7 miles of the branch. read more

The worst Enterprise ever- worth half a star. When we went to pick up our TRANSIT 12 passenger VAN, they gave us a dirty Chevrolet van that smelled like WET DOG. Never again. Oh, and the Enterprise on Citrus is crap too. After getting a reservation BY E-MAIL, they call us 5 minutes after, to tell us that there really was no van available. CRAP SERVICE. read more

Worst enterprise location I ever rent a car. They keep promising you that they will give you a call back but they never will. I got a car that I really not prefer to have, they promised to give me a call same day or next day and it's been a week I haven't get a call from them not even to follow up. I called twice and had same answer that they will give me a call as soon as they have a car. What a worst customer service they have. Even talked to the Manager Mark but no helped. DO NOT RENT AT THIS LOCATION! read more

Customer service really bad not to mention the person helpung me was the assistant manager. .I had a reservation but still had to wait, the only person I think that was very helpful and friendly was Adam. read more

Very good service with manager Michael and Brian thanks alot for warm helping & professional manner!!!!