I originally made a reservation for a rental car while planning ahead so that I could go to my…read moremedical appointment while my car was being serviced at a neighboring shop. Upon receiving delivery of the car on 8/26 at 11:46 the odometer was at 49792. I noticed the car had basically no gas, however I was assured by the representative that the car would be able to drive another 45 miles. Per the attached rental agreement you can see I was told the car had 1.7 gallons of fuel in it. While attempting to drive from this enterprise location to Keck USC for my doctor's appointment (which is only 25 miles away) the car suddenly ran out of gas while I was on the freeway at around 12:10 literally minutes after taking delivery. The odometer was at 49806, I had only gone 14 miles. I attempted to contact enterprise while stranded on the 10 freeway in 100 degree weather however received no response. I had to call AAA for roadside assistance who were fortunately able to arrive at around 12:40 however by then I was unable to make my doctor appointment and was forced to reschedule for a much later date. When I returned the car later that day and notified the staff what had occurred they tried to back pedal on the claims of the car being able to drive for 45 miles however they had nothing to say after I showed them their own documented fuel level in the rental agreement. Given the manufacturer's EPA rating of 28 miles per gallon highway I should not have been stranded on the highway and missed my appointment if the car actually had 1.7 gallons of gas in it.

I prefer this location because of its proximity to my place whenever we need a rental and they have…read morepretty competitive prices but the past few times I've been here they've been pretty low staffed...but one thing that prob got on my nerves more than usual is that although they technically had one employee managing all the rentals one morning, they did have another person sitting at a desk while at least 8 ppl were waiting. This person could have been a new employee or in training...but whatever the situation is, it's not a good look, esp when said person is just looking at their phone and seemingly hanging out....at least put that employee's desk or work area out of site at the least.

I had an outstanding experience with Avis thanks to Ronald, Ariel, and Joey, the manager…read more From start to finish, they were professional, friendly, and incredibly easy to work with. They made the rental process smooth, stress-free, and efficient, while taking the time to answer questions and ensure everything was handled perfectly. Their positive attitudes and exceptional customer service truly stood out and made me feel valued as a customer. It's rare to find a team that is both highly competent and genuinely pleasant to deal with. Joey leads by example, and it shows in the excellent service provided by Ronald and Ariel. Thank you all for making my rental experience such a positive one. I highly recommend this Avis location and look forward to renting from them again!

Independently owned / franchise . This location also has…read moreuber cars for rent . This location is not my chosen place to rent from. My original location did not have the specific car available. Avis corporate customer service found this area that has the type of car that seats 7, not the SUV as originally reserved but a Chrysler Pacifica van instead. I am already perturbed by this mishap and having to scramble to find a suitable vehicle for my needs . Sadly at this location the owner who helped me did not seem like he was happy to be there , his facial expression was stern , cold demeanor. Not welcoming one bit . I asked for him to explain the collection of funds put on hold on my credit card. He looked annoyed having to asked to repeat and explain what he meant to me again. I never had to sign any forms stating a specific amount of money to be held. I am used to walking to the airport Avis location and walking to the kiosk to find my stall number and drive the car off the lot . We are back after renting for 3 days and here to return the car . I kid you not the owner's face shows no change from the first time I retrieved the car. Won't be coming back here again where my business is not warranted .

for Miguel! Miguel was handling everything solo when I came…read moreto pick up my car, and even though he was clearly busy, he still provided excellent customer service. The vehicle I received was clean and in great condition, and the return process was smooth and hassle-free. 1 for Hertz (the company) It's unacceptable to have one employee managing everything alone. That's not fair to the staff or the customers. Hertz needs to do better with staffing.

The car was fine but the location left a lot to be desired. There were only 2 employees working…read morewhen we returned the vehicle and we had to wait over 45 minutes to return the car. Another renter asked to speak with the manager and was told by the representative that she was here but she was out currently. Not a good look when the lobby is full of people trying to rent or return vehicles and only 2 staff members remaining to handle the rush. Again I was there for over 45 minutes waiting so this wasn't a quick errand that she was running. Also disappointed with the additional insurance basic coverage. They tell you about the damage waiver and its' cost but didn't mention the additional 24 hour roadside assistance that costs another $9.99 a day and is added in. I also noticed that the same thing happened to a couple who was ahead of us renting a car, they were talked into the additional insurance coverage and when they saw the contract commented that the extra coverage cost nearly $600 for a 4 day rental and was more than the cost for the car. Overall the staff working were trying hard but they weren't able to process the customer volume and their manager wasn't on site to assist. I won't be back to that location in the future. I honestly felt taken advantage of by the roadside assistance coverage being added and the wait to return the car was not reasonable.

I don't usually take the time to write a review but I felt like it was absolutely necessary. Ronald…read morehelped me over the phone the day before with a question I had. He promised a vehicle and he kept his word. I've had bad experiences with other rental companies where my rental reservation was given on a first come first serve basis and there was no vehicle for me when I arrived. He also upgraded me free of charge. He was nice and informative the entire transaction. Thank you Ronald!! You saved our trip. We will be back and I highly recommend.

WORST CUSTOMER SERVICE I rented from this Budget/Avis location on Golden Springs in Diamond Bar,…read moreand the experience was unacceptable. The car was dirty at pickup -- pet hair throughout, clearly not washed inside or out -- and the tank wasn't full as promised. I called the location immediately to report both issues and the representative said she noted it on the system. The real problem was at return. I handed over the keys, gave my name, and reminded the employee of my earlier call. Instead of checking my account, he demanded my paperwork, which was in the car. When I asked him to just look it up, he claimed they had no record of the paperwork-- which was false, since my paperwork were copies. The lack of accountability here was worse than the car's condition. I'd recommend a different location, and I'll be reporting this to Costco given their partnership with Budget/Avis The guy working this morning had such a BAD attitude. Hire staff that have basic customer service skills and provide training.

some of these reviews i just laughed at because it seems like they just have these expectations out…read moreof this world i gave a 5 star because it was easy for me... i went in almost last minute on a saturday with only one person working enya (i think i spelled that correctly) i wanted to rent a large vehicle and was content to take whatever they had.... possibly a fast check in and out from the store in which enya got me in and out within 30 minutes (25 of it waiting for another customer to ask a million questions which im sure she asked the same question 4 times) when i came back calvin made it a fast experience no more than 10 minutes i feel.

EnterSlime is what I call them . This is for the whole company upper management they are just …read more Bad they is nothing good to say about this company as a whole. My recent tryst with them I rented a pickup truck that was not in there local fleet , not once did I receive a phone call that they didn't a pickup for by me until I arrived at the rental office . If you want to rent a car best to rent from Hertz is a better company .

This was my first time ever renting from Avis/Budget…read more I was recently involved in an auto accident and I required a rental car for 24-hours. I went to the online Costco Travel section to research car rentals. Avis/Budget was by far, the least expensive of all the car rental companies in my area which was a huge surprise to me as I have been a loyal Enterprise car rental customer for years and felt they offered the best prices. I made my reservation and when I arrived to pick up my rental car, I was welcomed in by Avis/Budget agent, Hugo. Hugo was extremely polite, friendly, outgoing and helpful. From the minute I walked to the minute I walked out with keys in my hand, the entire transaction took six minutes which was AMAZING! I had never received such great service when renting a vehicle and I rent often when taking long road trips. I might add that the smaller car I had requested was not available so Hugo upgraded me to a larger vehicle for the same rate as the smaller vehicle. The hybrid vehicle I was assigned was great and performed well. I was so happy and satisfied with this rental experience that I went ahead and made a new reservation for a trip my family and I will be taking in the coming days. Thank you Hugo and Avis/Budget for a positive experience.

What a shit show. 40 min min wait while no one is there. Car is not ready for pickup as it's dirt…read moreAF. They had to clean it. Vehicle prepaid but they won't even use a different card for deposit. The men working there are nice though. So 1 star is given at least. Don't rent from this place. It's been going down hill. I have been renting here for 1.2 decades and fuck this place

I made a reservation by calling a customer service 24hrs before picking up the car…read more All done and I was given a confirmation number only to get a call on the day off picking up that they do not have my car. Left me only a few hours to find a car. I called the customer service, only to find out that they couldn't help me due to a short notice. Clueless and unwilling to work harder to help a customer when clearly they are at fault. I find this extremly unprofessional and lack of training! Bad bad bad service!!! Will make sire to tell my friends and family to never rent from Avis.

Absolutely DO NOT rent from this Avis!!! Absolutely ridiculous that I was charged $75 for a pet…read morehair fee service when I did not even have a pet in the vehicle!! The car was never cleaned out before me and now I'm being charged. And the fact that there is so little hair anyway, it does not warrant a $75 clean out. His solution was for me to go take the car to get cleaned and he won't barge me. It's my fault that I rented here again because this is actually the second time I received a dirty, uncleared car from this Avis. My last rental car I actually drove it straight to the car wash because it was so gross inside. Horrible customer service. I will NEVER rent from here again. I advise you do the same!

I worked with Bikram. He was very helpful. Car rental prices were good. He works with most of Car…read morerental companies and offer competitive pricing. He also offered Car Rental Insurance, which is much less than Car Rental companies. I will definitely use Anywhere Travel & Tours again as a rental car agency.

Worked with Bikram. Very knowledgeable. Rented car from him 2 weeks ago. Great support. Renting car…read moreagain for tomorrow. Highly recommend this Rental Car service.

SCAM OF A COMPANY!…read more My aliexpress package went from USPS to "Piggyship" and had no notifications of a delivery attempt or any notices left. Their customer service emailed me back real quick but as soon as I responded, crickets. No response, nothing. Their customer service number doesn't even work at all. If you noticed your package was supposed to be shipped by "Piggyship" ... forget it. File your refund claim now or at least call your credit card company now and dispute it.

I also ordered from Aliexpress and the shipment ended up at Piggyship (according to the aliexpress…read morevendor) and was told to contact them for status since the tracking status has not been updated for 3 weeks. I emailed their customer service and got no response. I called their phone number and no one answers and the voice mailbox is full. I have now done this for a week and no response. If it is a real company, you would NEVER tell. BEWARE! I will be demanding a refund.