excellent service every one there was great very friendly and very helpful cars were clean would…read moredefinitely go back if I need a rental again

I prefer this location because of its proximity to my place whenever we need a rental and they have…read morepretty competitive prices but the past few times I've been here they've been pretty low staffed...but one thing that prob got on my nerves more than usual is that although they technically had one employee managing all the rentals one morning, they did have another person sitting at a desk while at least 8 ppl were waiting. This person could have been a new employee or in training...but whatever the situation is, it's not a good look, esp when said person is just looking at their phone and seemingly hanging out....at least put that employee's desk or work area out of site at the least.

I had an outstanding experience with Avis thanks to Ronald, Ariel, and Joey, the manager…read more From start to finish, they were professional, friendly, and incredibly easy to work with. They made the rental process smooth, stress-free, and efficient, while taking the time to answer questions and ensure everything was handled perfectly. Their positive attitudes and exceptional customer service truly stood out and made me feel valued as a customer. It's rare to find a team that is both highly competent and genuinely pleasant to deal with. Joey leads by example, and it shows in the excellent service provided by Ronald and Ariel. Thank you all for making my rental experience such a positive one. I highly recommend this Avis location and look forward to renting from them again!

Independently owned / franchise . This location also has…read moreuber cars for rent . This location is not my chosen place to rent from. My original location did not have the specific car available. Avis corporate customer service found this area that has the type of car that seats 7, not the SUV as originally reserved but a Chrysler Pacifica van instead. I am already perturbed by this mishap and having to scramble to find a suitable vehicle for my needs . Sadly at this location the owner who helped me did not seem like he was happy to be there , his facial expression was stern , cold demeanor. Not welcoming one bit . I asked for him to explain the collection of funds put on hold on my credit card. He looked annoyed having to asked to repeat and explain what he meant to me again. I never had to sign any forms stating a specific amount of money to be held. I am used to walking to the airport Avis location and walking to the kiosk to find my stall number and drive the car off the lot . We are back after renting for 3 days and here to return the car . I kid you not the owner's face shows no change from the first time I retrieved the car. Won't be coming back here again where my business is not warranted .

for Miguel! Miguel was handling everything solo when I came…read moreto pick up my car, and even though he was clearly busy, he still provided excellent customer service. The vehicle I received was clean and in great condition, and the return process was smooth and hassle-free. 1 for Hertz (the company) It's unacceptable to have one employee managing everything alone. That's not fair to the staff or the customers. Hertz needs to do better with staffing.

The car was fine but the location left a lot to be desired. There were only 2 employees working…read morewhen we returned the vehicle and we had to wait over 45 minutes to return the car. Another renter asked to speak with the manager and was told by the representative that she was here but she was out currently. Not a good look when the lobby is full of people trying to rent or return vehicles and only 2 staff members remaining to handle the rush. Again I was there for over 45 minutes waiting so this wasn't a quick errand that she was running. Also disappointed with the additional insurance basic coverage. They tell you about the damage waiver and its' cost but didn't mention the additional 24 hour roadside assistance that costs another $9.99 a day and is added in. I also noticed that the same thing happened to a couple who was ahead of us renting a car, they were talked into the additional insurance coverage and when they saw the contract commented that the extra coverage cost nearly $600 for a 4 day rental and was more than the cost for the car. Overall the staff working were trying hard but they weren't able to process the customer volume and their manager wasn't on site to assist. I won't be back to that location in the future. I honestly felt taken advantage of by the roadside assistance coverage being added and the wait to return the car was not reasonable.

I don't usually take the time to write a review but I felt like it was absolutely necessary. Ronald…read morehelped me over the phone the day before with a question I had. He promised a vehicle and he kept his word. I've had bad experiences with other rental companies where my rental reservation was given on a first come first serve basis and there was no vehicle for me when I arrived. He also upgraded me free of charge. He was nice and informative the entire transaction. Thank you Ronald!! You saved our trip. We will be back and I highly recommend.

If I can leave a -star review I would this is the ABSOLUTE WOSRT PLACE TO RENT! Wouldn't ever rent…read moreanything from here again. The car had a flat tire and they still charged the full amount for the price. See the pictures to believe. Unbelievable service as well they are so lazy and won't do their job to help service the customer.

EnterSlime is what I call them . This is for the whole company upper management they are just …read more Bad they is nothing good to say about this company as a whole. My recent tryst with them I rented a pickup truck that was not in there local fleet , not once did I receive a phone call that they didn't a pickup for by me until I arrived at the rental office . If you want to rent a car best to rent from Hertz is a better company .

This process was fast and easy, Henry than you again sir, very helpful and very attentive to us…read more Highly recommend asking for him when calling.

Returning the rental was even worse than pick up. Journey is a liar, she claimed I checked out the…read morecar @ 9:57am when the car was wasn't even ready, it was being "washed" it was dirty af from the outside! I didn't leave Avis till after 10:15am-1030. She wanted to charge me a whole other day and keep the car. My reservation was set @9am from the day before, I showed up around 9:30 and the car was being washed. It's 10:07 and I'm still waiting for the car. Save your time and go elsewhere. If I make a reservation I expect them to fulfill it, and not at whatever time they want or are ready. Do better AVIS! Save TIME and go to a different location!

We reserved a full size SUV for a family vacation. When we went to pick up the car the worker…read moreattempted to give us a midsize SUV. We informed him that this was not the size we needed because the full size offers cargo/trunk space and the midsize did not. The worker insisted it was "something similar" to what we ordered. I told him thats not what we need we need a full size like we reserved. I asked him what we can do because we are leaving on vacation. He recommended I call the costumer service number at 1800 331-1212. I spent 54min with the costumer service representative just to find out that the company could not provide me with a large size SUV at any nearby location. Horrible experience would never book through this company or recommend it to anyone. Especially this location!!

I made a reservation by calling a customer service 24hrs before picking up the car…read more All done and I was given a confirmation number only to get a call on the day off picking up that they do not have my car. Left me only a few hours to find a car. I called the customer service, only to find out that they couldn't help me due to a short notice. Clueless and unwilling to work harder to help a customer when clearly they are at fault. I find this extremly unprofessional and lack of training! Bad bad bad service!!! Will make sire to tell my friends and family to never rent from Avis.

Absolutely DO NOT rent from this Avis!!! Absolutely ridiculous that I was charged $75 for a pet…read morehair fee service when I did not even have a pet in the vehicle!! The car was never cleaned out before me and now I'm being charged. And the fact that there is so little hair anyway, it does not warrant a $75 clean out. His solution was for me to go take the car to get cleaned and he won't barge me. It's my fault that I rented here again because this is actually the second time I received a dirty, uncleared car from this Avis. My last rental car I actually drove it straight to the car wash because it was so gross inside. Horrible customer service. I will NEVER rent from here again. I advise you do the same!

I worked with Bikram. He was very helpful. Car rental prices were good. He works with most of Car…read morerental companies and offer competitive pricing. He also offered Car Rental Insurance, which is much less than Car Rental companies. I will definitely use Anywhere Travel & Tours again as a rental car agency.

Worked with Bikram. Very knowledgeable. Rented car from him 2 weeks ago. Great support. Renting car…read moreagain for tomorrow. Highly recommend this Rental Car service.

This place is a joke they have no Orange County locations that has anything available off the 405…read morefreeway I think it's Santa Anna area. I went to the location could not find it. They have tons of vehicles there, but I was not able to rent one not sure what that's about. Do your homework. The price was good when I checkedother people that rent vans but I was not successful in trying to rent one. I hope they figure that out.

SCAM OF A COMPANY!…read more My aliexpress package went from USPS to "Piggyship" and had no notifications of a delivery attempt or any notices left. Their customer service emailed me back real quick but as soon as I responded, crickets. No response, nothing. Their customer service number doesn't even work at all. If you noticed your package was supposed to be shipped by "Piggyship" ... forget it. File your refund claim now or at least call your credit card company now and dispute it.