It is with great regret that I have to write that this once great business arrangement has come to…read moreend in utter disappointment. I have rented from Thrifty in Cranberry 8 separate times. Ethan handled my needs each time with total and complete professionalism. The branch and customer service of the individuals are not the problem. Everything worked great all 7 times prior to this last one. I was driving a country road last night and a Deer ran into the front right corner of the car. I didn't have time or distance to stop in reaction once it was spotted, and the stupid deer as any Driver whose been hit by one knows didn't have the common sense to know that Moving Mass of Metal = GAH MY FACE! Bent fender, busted headlight, cracked bumper, dented hood. Car can still be driven. I did what any good customer should. I called my insurance and made the claim. Then I called Thrifty the same day and reported what happened. I forwarded all information and was informed that Thrifty Corporate refuses to rent to someone when involved in an accident with one of their vehicles. Deer are considered an Act of God and covered by my insurance at no penalty to me. They are no fault accidents that just happen, and are inevitable when driving for any significant amount of time. Had I been caught drunk driving or got into an at fault accident I could see the need for this policy, but it was not at fault. I do not understand the necessity for this. It is horrible business practice, and even if you hadn't wrote me off, I am writing you off and informing everyone I can about this bad business practice. Despite good experience to this point, I can't give more than one star. If they clear this up and let me rent again I will give a 5 star praise again as I had before.

More like "Thefty" Car Rental. I was in a bind trying to get a last minute (big mistake) car…read morerental to get to work while mine is in the shop. I explained several times over the phone that I needed something fast and that I was cost sensitive and wanted something cheap. It is, after all, rather expensive to host Thanksgiving. This Dollar Rental/Thrifty Rental location quoted me a $45.00 total charge, so I grabbed a cab and headed over. When I got there, after waiting around with nobody in sight for 5-10 minutes, and futilely calling out a few times to see if anybody was around in this two room building, an employee finally shows up. She was very nice but told me that they would actually be charging me $250, plus the rental, as apparently some sort of hold. I asked her when I would get my money back and she wouldn't commit to a date, citing transactional delay etc. It was clear to me I wouldn't see my money for another week. She offered to talk to her manager, who had apparently been sitting in the next room the entire time - he had just been ignoring me when I first walked in. After he mumbles something to her with his back turned to me, she came back and apologized profusely about "the policy". I asked why she said nothing about this over the phone when I explained I needed to know the cost and that I was cost sensitive and she continued to go on about their "policy". I explained that I could not put down another $250 unless I have some assurance that her fat little manager would pay me back immediately after returning their car. No promises. Interesting that they have no "policy" to actually return my money. Bottom line: I took a cab to get here and they knew it. This was nothing more than extortion. These people are dishonest. I was very angry that they wasted my time, and frankly my money. There is nothing "thrifty" about them - nor are their prices, for that matter, any less than the local rates from Enterprise, Hertz, or the others. I opted to take a 45 minute cab ride with the certainty that my costs were contained rather than waste $295 on the hope that they would refund a substantial amount of that quickly. Just for the fun of it I called several local rentals to get price quotes. Their prices were all the same, those that had security deposit policies said so over the phone (many were far less than Thefty), and they all had reciprocal policies promising to return money within a stated number of days. Do not go to Dollar/Thefty Car Rentals in Cranberry.

This location is relatively new but the service is great. No waiting, no hassles, decent cars and…read moreno surprises with billing. They never try to sell you extra options. Friendly, professional and knowledgeable staff. Ms Megan gets my highest recommendation for outstanding customer service.

The condition of the vehicle was filthy, stains on the interior, trash in between the seats, and…read morethere were many big dents on the body of the car with Xs on them in paint. Can't Avis find better cars to rent to ncustomers. Unacceptable.

This was the second time I have rented from this Avis location. I have had great experiences both…read moretimes. Typically I rent a full size car but have been upgraded to an SUV each time, initially a VW Atlas and most recently a GMC Terrain. The flexibility of picking up and dropping off was outstanding. The gentleman behind the counter (Armando) was friendly, efficient and fun to engage with both times. Looking forward to my next rental.

I recently rented a midsize SUV and was assisted by Maggie. She was very professional, amazing…read more Never had better service from any individual at a car rental agency. Car #1 was a NIissan Rogue. The interior driver side mirror adjustment controls were missing the trim piece. This meant using one finger to manipulate the tiny pieces of metal to make side view mirror adjustments. It was next to impossible! Seems easily corrected by ordering a new trim piece. Car #2 had a seriously damaged driver side door mirror. It was totally smashed exposing all the wiring. Hard to imagine the mirror could possibly function properly. Car #3 was great. No complaints. Maggie was kind, patient and helped me find a suitable vehicle. Thanks to her my rental was a success The concern here is the obvious lack of management/ owners properly maintaining the rental cars. My observations were easily noticeable problems. It makes one wonder if the brakes, batteries, etc are being serviced and maintained.

Horrible experience, they really left us in a jam. We reserved the largest size SUV to move my son…read moreinto his dorm. When we arrived to pick it up we were told the largest car they had available was a minivan that would have to be picked up from another location. Don't rent from here if you can avoid it!

First vehicle was making a constant thudding sound. Second vehicle smelled like urine. None of the…read morevehicles were what was reserved.

I can't say enough good things about Jodi and Greg! From the time I walked in the door to the time…read moreI drove away, they were nothing short of kind, friendly, personable, and kind again for emphasis. There was no unnecessary upselling and everything was transparent from start-finish. 100/10 recommend!

I needed to rent tables and chairs for my nieces baby shower in Moon Township. General Rental…read moreCenter was the closest option. I rented two six foot tables for food and drinks, four round tables that seated six and 25 folding chairs. The baby shower location was out of their delivery zone, but they rented Uhauls. I picked up the rental and Uhaul Friday morning. They loaded the table and chairs, which I appreciated! Everything was in working order. The tables had wooden tops, which we covered with tablecloths. I returned everything Saturday after the baby shower as I was heading home the next day. They had a drop box for the Uhaul keys. It was a simple process. The tables and chairs cost roughly $140 to rent and the Uhaul cost roughly $100. The Uhaul was $19.99 per day and .99 per mile. I would rent from this business again. The manager was friendly and the equipment met our needs.

I needed to rent AV equipment, staging and 60-inch round tables, required delivery from Cranberry…read moreto Airport @ 27 miles/30 minutes; unfortunately, this distance is outside of their delivery zone. What a shame that they could not accommodate my request.

I have been using the Pittsburgh Black Car for my airport commute in the past two years. Daniel was…read morealways on time (in fact always earlier than expected), which gave me peace of mind. Probably because I am an old customer now. Sometimes I am booking last-minute travels or have to change pick up time due to flight cancellations/changes/delays, but Daniel has always tried his best to accommodate. His car is clean and comfy. Daniel is also a good and professional driver. I also appreciate he doesn't ask any questions. If you want to vent your frustration with United Airlines, he would listen. As a solo woman traveler who frequents the airport and sometimes has to travel at unusual hours, I know I can always feel safe and comfortable in Daniel's car.

Punctual and consistent. Reasonable prices and great looking cars. Highly recommend. .........read more

Great company to rent from. The delivery charge was half what the national companies quoted me.read more

This company is amazing. We called hoping for some help this coming week with a job that we didn't…read morethink they'd be able to help with on such short notice. They went above and beyond to make it work for us- and we are so grateful!

My daughter and I flew into Pittsburgh for a wedding. We stayed in downtown, but the wedding was an…read morehour away. Jake took us round-trip, showed up early for each pick up, kept in contact with us even when we had to change the pick up time. We even used him to get us to the airport when we left. Better than Uber and great service. Highly recommend.

From the owner: Get where you're going. Trips to major sporting events. Special events and to Pittsburgh…read moreInternational Airport. $1.65/mile. Airport trips subject to $10 free. For best possible quote. Please include pickup and dropoff locations. Cell number is required for invoice creation. To ensure availability. Please give at least a "24-hour notice" for reservations,To ensure availability and avoid schedule conflicts. Emergency situations are always considered. And possibility is explored. Depending on location, time, & circumstances. Please inquire for weekday "mon-fri" appointments are depending on time and location. Outside of service area are available on a case by case basis. And are charged additional depending on distance and time from local service area.

I own a 2018 Jaguar XE 25t R Sport, which was hit by someone in a Giant Eagle parking lot. There…read morewas NO note, and my police report did not result in identification of the offender. So I filed a claim with my insurance and selected Precision Auto Works for repairs. Precision gave me a same-day estimate, worked with my insurance, and scheduled a repair at my convenience. Precision's estimate was ~$200 more than my (virtual) insurance estimate but I only paid my deductible and Precision sorted the difference out with my insurer. No problem! 3 days after dropping off my car, it was fixed, washed, and waxed. It looks just like new! I've attached photos for reference.

These guys do awesome paint work & body work!…read more I've needed to take my cars in a few times (more thank once) because of damage. The work has always been completed on time, and the paint quality has been amazing. As car dealerships continue to consolidate it's becoming harder and harder to find high-quality repair facilities in our area. These guys are one of the best kept secrets (in my opinion) when it comes to bodywork. I'll edit this review with before and after photos following an appointment I have scheduled next week.