"Dream's Do Come True"…read more I'm utterly amazed! Still in Shock!!! The Team at Baierl Toyota is Godsent. "True Facts" On 30 April 25 I contacted Baierl Toyota inquiring about a 2014 Mercedes GL550, I received a speedy response from Mr. Tyler Farley who is truly (God sent) informing me that the Vehicle is still available. "Dreams Do Come True" Mr. Tyler Farley (Sales) and Mr. Christopher Franciscus (Finance) are true professionals. The entire process was stress free, seamless, highly professional. On a customer satisfaction scale Baierl Toyota is 5 stars' plus. My overall impression about Baierl Toyota is beyond words. I'm truly grateful, thankful and blessed to have met these remarkable individual's received quality Customer Service and a Dream Vehicle. Sincerely, A Satisfied Loyal Customer Earl Marshall

1 star only because my salesperson was kind and price seemed fair. The rest of my experience was…read morepoor after leaving the dealership. I come to find out weeks after my purchase they under paid by about $500 the contract agreed payoff of my trade in as a payment had cleared the day after my trade/purchase that I could not cancel due to autopay. Instead of the dealership paying off the contact signed amount and me getting a refund from Ford credit, they under paid. The dealership should have sent me a check for the difference. I sent multiple emails to multiple individuals including my salesperson and finance manager questioning this, demanding they refund me the difference and no one responded. Also, the extended warranty process was very deceptive i am now realizing. I asked directly to the finance manager more than once since I was purchasing a jeep, was the extended warranty a jeep manufacturer warranty and he answered yes each time. I trusted he was being honest, and not really reading the fine print and not being 100% knowledge about the extended warranty business, purchased it. After reviewing the paperwork recently, i noted it was a toyota finance extended warranty. I was upfront in the office signing papers if it wasn't a jeep manufacturer warranty i was purchasing it directly from jeep and not from their dealership. I feel he purposely deceived me to sell a warranty that day. I plan to cancel this warranty as he was deceptive in what he verbally told me I was purchasing. I would not recommend this dealership as their tactics are deceptive. Purchase price was fair, but the made extra money from me using these deceptive tactics.

I have bought a few cars from Car sense and they have been an easy experience (car buying can be…read morestressing to sat the least). I went to the Cranberry Township location and when I walked in I was greeted by Andy. He was very polite and non-threatening. Before I went I did a lot of research online (I love www.cars.com). I went to the location and told them what cars I wanted to see and they brought them up very quickly. I was not familiar with the Cranberry area so, I wanted Andy to go along on the test ride. He went without me and explained the features of the car as we drove. When we returned he had another client to attend to so, I went to the kiosk they have and found another car that I wanted to see. Another sales person asked me if I needed help and I asked to see the car at which point he went out in the rain to retrieve it for me. At no time did anyone treat me without respect and all of the employees were very respectful and they all said hello when I passed them. I did not interact with the service dept so, I can not rate their service at this time. The only negative thing I have to say about the Cranberry location is that they don't provide free refreshments as does their Robinson Township location. I would return to purchase a vehicle from Car sense again.

Stay away from this place. Just purchased a car from this Carshop location and had a terrible…read morecustomer service experience with Jay, my sales consultant, throughout the entire process. I originally put a deposit down on the car on Monday 5/18 and was told I could pick the car up that Friday 5/22 after detailing/new tire installation. I didn't find out it wouldn't be ready as promised until Thursday afternoon after I rearranged my Friday work schedule (assuming I would need time to take ownership of the car). I had also planned to use that car for my family trip over Memorial Day weekend but had to make alternative plans. At that time Thur (5/21), Jay told me it would be ready early to mid week the following week. I patiently waited for an update from Jay, but had to reach out myself Wed afternoon for an update (this was the theme of our communication) only to find out the car won't be ready until Friday 5/29. I can accept delays as things happen but Jay's lack of communication and zero concern for the frustrations I went through were unacceptable. The cherry on top was finding out I only get one key fob after I signed all the paperwork for the 35K car I bought!

I appreciate the service, but charging $208 for two bolts on the brake caliper and forty minutes of…read morework in total is absolutely incredible. That has successfully stopped me from going to any dealership for service from the moment I walked out of the door.

Mark was super helpful when I came in for my inspection!! As someone that has an older Nissan he…read morewas attentive to detail and was able to find a part for my car needed to pass inspection. Everyone there had great customer service and they were very responsive when getting back to me.

This was literally the best experience ive ever had buying a car. The sales guys went above and…read morebeyond my expectations. Got a great car at a great deal and at the best rate. I highly recomend this place to anyone looking for a car. I drove an hour to get the car and it was well worth it.

Couldn't be happier with our purchase! Easy to deal with and awesome selection of cars, trucks and…read moreSUV's. I'll be back for sure!

I feel sort of dumb for relying so much on my dealership or Firestone for my vehicle repairs over…read morethe years, and glad I stumbled on a referral for Strother Brothers. They are honest, with open communication and fast service, with of course, reasonable prices. They accommodated my need to leave my vehicle a few extra days as I was out of town. But when I come back for more service, they also have a nice waiting area as well.

I had been a loyal customer for nearly two years specifically because this is a veteran-owned…read morebusiness and I wanted to support them. For a repair on my 2017 Toyota RAV4 (replace both front lower control arms, front brake pads + rotors, and one front caliper), they quoted me $2,846. I then received a quote from a long-trusted family mechanic for the exact same work about $1,300. Extremely disappointed. This level of pricing on a repeat customer feels like taking advantage. I won't be returning.

Great experience highly recommend. No pressure sales just customer service that exceeded…read moreexpectations. Plenty of inventory to choose from and trade in value sealed the deal.

I had a great experience working with James Buford when purchasing my new Land Rover Defender 90…read more He was knowledgeable, professional, and made the entire process smooth and stress-free. James answered all my questions and ensured I was completely comfortable with my decision. Highly recommend working with him if you're in the market for a new vehicle!

I have been driving Alexus for 19 years. I lived in the South Hills all those years and dealt with…read morethe Lexus dealer on West Liberty Ave. Never once did I have the totally positive experience that I had today. I dealt with Chris Decker and he was wonderful to work with. I'm so glad this is the dealership I'll be working with from now on. Toni Ruth

I do not recommend this place. The customer service is by far one of the worst dealerships I ever…read morehad to deal with. The salesman started out great until I wouldn't finance through them. Or didn't make the sale happen right away. Don't ask for management because they refuse to help either and it will take til you push to even get someone to reach out to you. Instead they will light you up like I have never seen. Hang up on you and tell you they are done with the deal. Definitely not a dealership I would ever want to work with again! I get this place is about making money but dang that's all it's about they do not care about their customer. I am just speechless.

This is the second vehicle I purchased from Baierl Ford. They are very respectful of your time and…read moreget you in and out as quickly as possible. I worked with Mike Love and Patrick Duggan. I would recommend either. Most recently Patrick helped me purchase my 2017 F150. He understood that the best way to talk to me is via text message so that is how we got the deal done. Do you homework and know what you want to pay for the vehicle and they will make it happen. I'm sure I'll be back again when I'm in the market for a new vehicle.

Baierl ford still owes me the $300 they tricked me out of. The company only cares about making a…read moresale at any expense even if they have to trick you and lie to you.