"Too good to be true."…read more Literally that was my thought throughout my recent experience with UniverCity. I'd been stalled for a year with Tesla and was giving up hope I could get my solar expansion project in before the tax credits expire. I reached out to a few local contractors, and these guys came under every other bid. In design, they managed to fit more south-facing panels with limited roof real estate, compared to two previous designs I received. Every other contractor said any new panels would be incompatible with my existing system, which was a problem since I wanted the full capacity for the batteries I was adding. UniverCity said no problem. It ended up taking them three times as long to get the two systems talking to each other and they had to try two new panels before they could get it to work. But they didn't change the contract on me. There were some hiccups at the end getting through inspection. But they were fair, received my feedback, and got me to the finish line. David, Frank, Aaron - thank you. Just a terrific experience all round.

I do not normally leave negative reviews, but after nearly 10 years, I feel it is important to…read moreshare my experience. Before posting this review, I made every reasonable effort to resolve these issues directly with the company. I sent a formal letter over a year and a half ago outlining my concerns and requesting assistance, but I never received a response. More recently, I sent another detailed email, giving the company 14 days to respond with a plan to address these longstanding issues. That deadline has now passed, and once again, I received no response. This company installed my solar system in 2016. At the time of purchase, I was given expectations regarding the amount of energy the system would produce and the savings it would provide. Unfortunately, those expectations have never been met. In nearly ten years, my system has never produced the level of solar energy that was represented when I made this investment. As a result, I have spent thousands of dollars out of pocket on Southern California Edison bills that I reasonably expected my solar system would significantly reduce. Instead of receiving the savings I was promised, I have continued paying far more for electricity than I ever anticipated. What has been most disappointing is the lack of follow-through. The company has been aware of issues with my system for years, yet they remain unresolved. Despite numerous phone calls and emails over the years, I have received little to no communication, no meaningful updates, and no proactive effort to correct the ongoing problems. There were also issues from the very beginning. When my system was installed in 2016, I was never provided with the monitoring equipment that was supposed to come with it, nor was I informed that there was a monitoring app available. Without those tools, I had no way of monitoring my system's production or knowing that it was consistently underperforming. After years of phone calls and emails to the corporate office, I finally got someone to come out in 2023 to install the monitoring equipment that should have been installed from the beginning. It was only then that I learned there was an app that allowed me to monitor my system. During that same visit, the technician determined that my microinverters needed to be replaced. The replacement microinverters were shipped to my home, and the technician returned to pick them up for installation. However, the work was never completed. The technician left with the new equipment and never returned to finish the job. Despite additional attempts to follow up, I was once again left without answers or a resolution. I understand that mistakes happen and that every company occasionally encounters challenges. However, this is no longer a matter of a simple mistake or a temporary inconvenience. This has been an unresolved issue for nearly a decade. My goal has never been to leave a negative review. My goal has always been to have the solar system I paid for perform as it was represented and to have the company stand behind its product and installation. Unfortunately, after almost ten years, thousands of dollars in unexpected utility costs, years of unanswered phone calls and emails, an incomplete repair, and two formal written requests that went unanswered, I have been left with no meaningful communication and no resolution. I sincerely hope this review encourages the company to finally contact me, complete the repairs that should have been completed years ago, thoroughly evaluate my system, determine why it has consistently failed to meet the promised production, and stand behind the product they sold me. If the company reaches out with a genuine commitment to resolving these issues, I will gladly update this review to reflect that experience. I would much rather write about a company that ultimately made things right than one that chose not to.

This experience was exceptional! The company that installed my system has gone bankrupt so Tesla…read moredirected me to its trusted installers in the area. I picked Option one right at the top. Natasha was professional and very clear with communication from the start. She set proper expectations on communication with Tesla would take a week or two. The day she received the go ahead from Tesla she called and scheduled the install asap 4 days out. Later the same day they had a cancellation and were able to get everything scheduled the next day. Anthony and Jeremiah arrived at the beginning of the arrival window! They were professional, great with communication, and ready to work. I had several questions and they were prepared for all of them and super helpful. The battery removal and install took less than an hour. Naturally Tesla's update took twice as long. LOL. Still total time was under 3 hours. I have managed 100s of installers and worked in Solar, this was a fantastic expierence! Because the Tesla 3 has more storage than the 2 I asked about adding some of my Breakers to the back-up and they had options for us to do that. Obviously we Highly Recommend This Team!

Final Update: I just had Option One out at my home today to replace my inverters and I'm very happy…read moreto report my system looks to be back to fully working. The installers were awesome and got me going quickly. So regarding the communication issues I had with the company, things happen, people get busy and sometimes delays do occur. I'm just glad we were able to get everything resolved. Pricing, I did get a couple of additional quotes and Option One blew them out of the water. Could it be those other companies assumed I needed the parts and labor? Maybe, but I was very clear that I had the parts already. Bottom line it never hurts getting quotes and going from there. Service, so I got all the paperwork done yesterday early afternoon and was scheduled today (5/1) at 8am. I do realize there needs to be a buffer between appointment time and actual arrival time, I usually just assume an hour after the appointment time. But the techs were here at almost exactly 8am. As I have very limited knowledge on solar panels, the fact none of them fell off my roof (panels or techs) and nothing blew up, then it's safe to say they did a fantastic job. In the end my system is fixed and I'm happy. Also if I ever need work done on my system again I'm calling these guys up.

I had the opportunity to meet with Oscar Hernandez regarding a solar battery system, and I was very…read moreimpressed with his knowledge and professionalism. He took the time to thoroughly explain how the battery works, its benefits, and how it could help improve the efficiency of my solar setup. One thing I appreciated most was how clearly he explained why my electricity bill has continued to increase each year, even though I already have solar panels. He made the information easy to understand and answered all of my questions without any pressure. Semple Solaris also offered a low-interest payment plan, which made the investment much more manageable. I would definitely recommend scheduling a consultation with Oscar. He is knowledgeable, patient, and genuinely takes the time to educate his customers so they can make informed decisions.

I want to clarify something for anyone reading these reviews…read more The responses you see from this company give the impression that they're actively working to resolve customer issues. That has not been my experience. What I've seen is a pattern--public replies that look helpful, requests for your information, and then little to no meaningful resolution. It feels more like they're covering themselves on Yelp than actually fixing the problem. I also want to respond directly to the statement that "this does not reflect the level of service we aim to provide." There's a difference between aiming to provide a level of service and actually delivering it. From my experience, that gap is exactly where the problem is. The bigger issue is their policies. They're structured in a way that protects the company, not the customer. So when something goes wrong, you're left paying out of pocket to fix their equipment while still dealing with high electric bills. That defeats the whole purpose of going solar. To be clear, this is not about the front-line staff. The people I've spoken with have been respectful and professional, and I understand they're working within the limits they're given. But as a customer, you shouldn't have to navigate policies that make it harder to get a fair resolution. At the end of the day, a response is not the same as a solution.

Amazing experience, supreme professional who arrive on time and did excellent work. His services…read moreare moderately priced. The man knows his craft and does great work, so if you need electrical work done well please call.

The work Paul did was amazing. He was very professional and took his time. I will be sharing…read morepictures of what it looks like, but it looks outstanding. I did not expect him to install my charger on the wall, but he did. I asked about 20 different electricians to install my EV charger and they were all charging me 1500+. Paul, he only charged me $650. I think that is very reasonable, especially in this economy and the hard times people are facing. Also, he was nice enough that, when he showed me the first picture, there was miscommunication and the wrong plug was installed. My charger needed to be hard wired and a plug was installed instead. He only charged me a couple bucks more to change it out and I have no complaints. Thank you for your hard work and I hope your business continues to grow.

We had our solar panels installed by SolarMax and our overall experience has been very positive…read more  From first contact to ongoing customer support, SolarMax has exceeded our expectations. We were fortunate to have Ruben G. as our Account Manager.  Ruben was professional, pleasant and knowledgeable -- carefully listening to my questions and concerns and also sharing knowledge so I could better understand the phases of installation. Throughout the entire process - from design to permits, documentation to electrical requirements, we communicated with the various SolarMax team members to make sure we understood what the next steps would be. Every team member was courteous and competent, all of them did their part to complete our solar panel and battery project. We are happy with the service and expertise SolarMax has provided us and would recommend them to friends who are considering solar energy.  To Ruben - our renewed thanks!  We appreciate you for your work. To the entire SolarMax team - thank you for making this happen!

Update: received a detailed response on 2/26 along with the note below from Nicole that they were…read moreshort staffed. Update: I emailed them on 2/23 as requested by Nicole. Will update when I hear back. Would not recommend SolarMax at this point until they improve their customer service. Look into other companies and their service reviews since you will most likely have to contact them multiple times with questions about the system/billing. They were very prompt and quick with reaching out and getting back to us when they were trying to sell us solar. However, now that we have been customers for years and our sales rep left, it takes multiple calls to even get through to customer service and then multiple follow up calls after since they have to email other departments to get an answer and do not call back. It seems like they are short staffed and for a big company like this should invest in more staff for customer service. That way they can provide the same experience we received in the beginning. It's been almost a month after I initially contacted them and my question still has not been answered. Seems like there is only one customer service rep and she definitely needs help.

This is the only solar company worth talking to, I worked with Joe who knows this business and can…read moreanswer technical questions, the whole process with Solargem was so smooth, they took care of everything we put in a huge system and also had the roof done, never had any problems with quotes, installation, performance, any questions were answered promptly Highly recommend

Joe did an excellent job with great communication. Shows up when he says. Competes the work as…read morepromised. Highly recommended

Bravos to Josefor his aptitude, professionalism and sense of humor!…read moreHe is a dedicated Technician and a pleasure to work with on my System. Tutti Bravo!

I just got my solar installed with powerwall and it has been a mix bag of positive and negative but…read morehope the team can really improve for their customers with this review. Overall the team all seem to be doing their job and the execution is quick but the lack of customer communication is not up to par for a 50k project. It felt like I was the project manager all the time, following up on schedule, and then calling to verify. I had a feeling that the teams are split and everyone only does their job based on a scope and not as a team. Sometimes, I just want the truth on timing.... Bc Everytime I get a timing commitment, it's delayed and or no show and then also no updates. The project is still on-going with skirting, commissioning wasn't even done , painting of pipes/conduits... so will update accordingly. 8/6/26 : the team swiftly came the next day and finished painting and commissioning so I will add a star.

These guys were fantastic! They came out, quickly diagnosed the issue with my solar panels, and got…read moreeverything fixed and running again in no time. Honest, efficient, and super reliable, and the pricing was very fair. I highly recommend them!

Please avoid this contractor. Don't waste your time. I called this contractor and they gave me a…read moreFriday date at 3:30. They never arrived or called me. I called several times before I could reach someone. The lady on the phone apologized and stated that the field person (Larry) was busy on a call and could not reach out. I said that was okay and asked to be rescheduled. They gave me the following Monday for 11:30. Once again no call and no one arrived. Since then I have called and left a message requesting a call back. They are not answering their phones or returning calls. This type of service is completely unprofessional.