Scam artists!!!! DO NOT USE THIS COMPANY!!! Nothing like being a veteran and getting scammed by…read moregreedy dishonest people on Veterans Day! Was instructed by U-haul this was the closest drop location for my rental truck. Dropped off a U-Haul on Veterans Day as scheduled and they were closed. Called U-Haul to confirm drop off was done and left keys in drop box. Woke up today to see these liars hit me with a $70 surcharge!!! An extra day rental even though the truck was dropped off the day it was due. I guess they think they can just charge an extra day because they're closed. Not the way it works. Not only that but an additional "coverage" charge, to add insult to injury they charges an additional $10 for gas!The truck was to be left with 9/16th a tank of gas, so just a little bit above half. Which I left it exactly at 9/16 but they think they can just scam you for another $10, $70 in extra fees these dishonest thieves tried to hit me with. Well unfortunately for them I took tons of pictures and have already initiated the complaint with U-Haul and demanded a refund as well as reported them to the Better Business Bureau for scamming. Can't imagine the scummy business they pull on people buying used cars or needing a transmission fixed!! STAY AWAY!!!!

Had torque converter shudder in my 2010 Toyota Tundra. Jeff was very responsive when I called and…read moregave me a good explanation of what was happening and how he could fix the problem. It took about a week to get parts and do the work. During that time he kept in touch as to the repair. Picked up the truck and all was repaired to my satisfaction. Would definitely recommend Builder's for transmission work.

I would rather carry boxes on my back from point A to Point B crawling on scorching asphalt than to…read moreever step a foot into this location and or renting any of their truck.

Absolutely will only come to this guy going forward. Seriously the best customer service I've ever…read morehad, super quick, he was funny & the guy just wanted to help me. I won't ever go to any other uhal place besides this one!

I just want to tell you what I'm gonna tell everyone that ask so you understand the experience…read morecustomers have and maybe pass this on to someone that can make sense of it please. The location on my drop off looked like it went out of business, attached are pictures and the building was vacant. I call customer service and the first person didn't understand and told me I would have to come back another day which made no sense since the locations office was complete cleaned out and vacant. The second customer service agent said I could drive it to there office at the international airport, different but ok, I drive another 13 miles to the airport, there is no budget truck rental there, at this point my wife starts having a anxiety attack and I'm having to get her to the hospital, the third customer service agent told me the address of a 24 hr drop off location since it looked like the first one was out of business and we were having a medical emergency but he told me the wrong address, he told me 4909 E 41st Tulsa ok, I got there and it's a shopping center, the 4th customer service agent told me it's 4909 w 41st so I drop 10 miles to E 41st then another 10 miles to 4909 W 41st st. Finally I was able to drop it off in a drop box with part of the contract just like I was instructed when I first picked up the truck, btw it was his first day at that location when I picked up the truck, he couldn't find everything he needed so not sure the check out process was even done right but now I'm waiting on my wife to get out of the ER her blood pressure is through the roof

The lady that manage/owns this location is a liar and a thief! She tried to force me to buy an…read moreadditional $69/day for insurance even though my insurance told her the vehicle was completely covered. After I spoke with Budget Corporate, she admitted she was dishonest. NEVER USE THIS LOCATION.